Customer Reviews for U-Haul at I-225 & Colfax

2,246 comentarios

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

shirley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY M. 
Clasificación:
5.0

Good customer service. Fast and efficient. Got all the paperwork handled and got me out fast as possible.

Travis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRO P. 
Clasificación:
5.0

They were the most professional and helpful uhaul employers that i ever met and dealt with.

Joshua W. 
Clasificación:
5.0

Location is understaffed.

Gerald B. 
Clasificación:
1.0

Teach your general manager Dana McCune how to speak with people via email, when they dispute a charge. She is rude and very unprofessional. Also, Tyler did not inform me that I would be charged a $20 dollar fee, if I returned the vehicle after hours, make sure people are aware of the charges. I will also be doing a google review on Dana McCune, as a general manager she is very unprofessional, and she needs to learn email etiquette. Also it seems like the transmission was going out on the truck.

AKIBA S. 
Clasificación:
1.0

Pickup location was changed to an area much further than my original pickup location and I was charged for the extra miles. Truck drove like shit and the pickup/drop off location was in a crack neighborhood. Vehicle was only filled for a 1/4 tank. Never renting from this ghetto organization again.

Anthony R. 
Clasificación:
5.0

nothing, went pretty smooth. Lots of extra fees at the end (gas and miles are too be expected I suppose) made it quite a bit more expensive than anticipated but still a better deal than most competitors. Upfront pricing, as much as possible, would be great.

Trevor F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
3.0

Make sure your vehicles are in working order. The back suspension on this truck is messed up and it surges on roads with any sort of concrete ridges. The ride was awful. It almost made my passenger throw up.

Kip Z. 
Clasificación:
5.0

Zane was the customer service rep that helped me on site. He did an excellent job and was thorough. Honestly because of our experience with him both picking up and dropping off we will use the colfax and i225 location. Gracias.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall B. 
Clasificación:
5.0

Friendly and helpful staff! I had a smooth and easy rental experience. ¡Gracias!

Adrienne J. 
Clasificación:
4.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Great, will do business again in this location

Seth A. 
Clasificación:
5.0

There were a few issues with the van. The tire sensor was out so the light stayed on. It looked like the parking break release lever mount was broken. It was hanging below the dash in a crooked manner. The mount for the jack in the back was missing a screw so it was half falling out. Also, they said that I would get a final receipt in my email, but I haven't received it yet. Service was very good, and the vehicle was clean and functional.

Brain M. 
Clasificación:
5.0

The dolly was pretty beat up and made squeaky noises.

Atul J. 
Clasificación:
5.0

Gentleman that helped was terrific and all went relatively smooth. ¡Gracias!

Coltin W. 
Clasificación:
5.0

The design of your equipment is well thought out

KENNETH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Orlando M. 
Clasificación:
1.0

I have a scheduled pickup at 7:00 am. I waited until 7:15 but no one ever showed up to open the location. When I finally was able to make a second trip to the location, I question why no one was there, but the person never acknowledged my question or apologize for my inconvenience.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
3.0

Drop off was really far and caused me to incur an extra $6 in charges

CALEB R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremiah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

Dana was wonderful!

Taura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

I did not receive the revised receipt via my email address, so we called. The hold time was approx 20 minutes.

MARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spaulding G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Horacio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD L. 
Clasificación:
5.0

Not a thing, excellent, in & out with ease. ThanksðŸ'

Eugene P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Selvin G. 
Clasificación:
5.0

Continue the excellent customer service and well-serviced equipment.

Leroy T. 
Clasificación:
5.0

Nothing this is one of the friendliest uhaul facilities I've been in prompt service very friendly very knowledgeable and helpful definitely would go back to this place wish you had this kind of service in all your U hauls

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaren R. 
Clasificación:
3.0

Changes in pick up location were confusing. In person store help was great.

Piper K. 
Clasificación:
2.0

Processing too slow. Attendant took too long, almost an hour to process one client. People have to wait too long to be attended to. Very unprofessional services!

Athanasius O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

The 17 foot truck rented to me had a very loose steering rack. The truck continually drifted and was difficult to keep in my lane. As a consequence, the trip took much longer than anticipated. The mileage charge was excessive. I will not rent another Uhaul truck.

Samuel D. 
Clasificación:
5.0

The East Colfax and 225 crew went above and beyond normal duties to ensure not only the truck I had asked for was available, but that I had the straps to ensure my load was secure for the drive home.

SYLVESTER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Przemyslaw G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina H. 
Clasificación:
5.0

Great service ,friendly staff on separate days, made it quick and easy and will definitely use again thanks for your help.

JOSE G. 
Clasificación:
5.0

Nothing everything was wonderful!!

ALICE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyssia C. 
Clasificación:
1.0

Make sure your players know what they're talking about make sure your employees are giving out the right information train your employees

LIONELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Midra H. 
Clasificación:
2.0

The 830 Wadsworth location is not good. Nobody showed up and there and there were 6 people waiting for service. I had movers waiting and it costed extra thanks to the delay. The guy from Alabama I talked to on the phone was very helpful and salvaged my day. He turned me on to the I-225 and Colfax location and they rocked it! 2 thumbs down for Wadsworth and 17 Thumbs up for Colfax and the guy on the phone!!!

Darce J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billie M. 
Clasificación:
3.0

Not an issue with this location but with U-Haul in general. I had booked a 26' truck a month before I needed it. A few days before I was to pick up my reservation, I was told the only 26' truck available was not at my selected pickup location but 60 miles away. They were able to find me a 20' truck at the same location I initially selected so I accepted that change. The day of my reservation, I received a call 2 hours before I was to pick up the vehicle stating the 20' truck is no longer available because the previous renter decided to take it to Kansas. They offered a 15' truck with a trailer which was not acceptable to me. I was able to find a 20' truck at the location above but it was different than my initial location and it was an in town vs one way which I had originally selected so it cost me more money than I was initially quoted for my 26' rental. Overall very displeased with how they handled my rental and tried to downgrade me twice. Especially calling 2 hours before I needed the truck making me scramble to find one. Not professional or customer friendly in the slightest.

Adam C. 
Clasificación:
5.0

Friendly atmosphere

Leroy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio E. 
Clasificación:
1.0

The young man Derek was very rude and very unprofessional

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
5.0

Excellent service with equipment in great shape.

LEROY T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arba R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy A. 
Clasificación:
1.0

The i70/ chambers location was lousy as well the guy who took my order was rude and obnoxious. Also he told me to return the vehicle to that i70 chambers location. But then when I get billed for not returning the uhaul rental at the correct location which was apparently the 225 colfax one. He tells me that it's my fault.

Jesse G. 
Clasificación:
5.0

Zane MVP.

WENDY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAIN S. 
Clasificación:
5.0

Nice easy check in check out.

Dean C. 
Clasificación:
5.0

Great experience

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

I would like to think the manager Deena and another Uhaul associate her friend I'm sorry I don't know his name but went above and beyond my expectations I was in a pinch to move out of state and I had a difficult one and she took the time to call her friend and he took his time to come over and help I'm very thankful and your blessed to have employees like oh and PS Dana has made it very pleasant nice to do business there thank you Dana PS Dana has made it very pleasant nice to do business there thank you Dana 💯

GREG S. 
Clasificación:
1.0

Employee did not give me a receipt upon drop off of trailer. He said he would email me a receipt. That was at 10AM two hours before it was due back. At 12 noon still no receipt. Spent one and a half hours waiting for representatives at two different numbers. Either representative resolved the issue of check in. Had to drive over 30 minutes back to the store to get it resolved. This was a very frustrating situation for me and am very angry I had go back to the store to resolve this. Your employees at the store were to blame and should be fired!

ARTHUR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Great manager service and knowledge

Tess C. 
Clasificación:
5.0

Dana i believe was her name, was amazing! So friendly and knowledgeable about the process, we really appreciated that.

Kayla M. 
Clasificación:
5.0

Make sure all light work on trailer prior to putting in the ready line. But otherwise a good experience this time

ROBERT H. 
Clasificación:
5.0

The young man Corey that helped us did absolutely amazing and wonderful summer service and I would go back to him as well as Dana the manager. Corey went above and beyond to make sure that everything was perfect and in order for us to we get our truck as well as return it. The store is just amazing I would go back to them a million times. Corey is one of the most well-mannered young men that I've dealt with in a customer service situation in a long time and I am very very appreciative of everything that he did and everything he will do in the future he's very very helpful.dana is also amazing as she will help you with anything you need she's there with a smiling face making sure everything runs correctly and she's just an amazing manager I would definitely recommend this location anybody that asks what the best location for U-Haul is

Amanda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Omar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR N. 
Clasificación:
5.0

Everyone at the location was very professional and went above and beyond to help

Kisha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrye R. 
Clasificación:
5.0

Quick & painless return in just a few minutes.

Mike H. 
Clasificación:
5.0

The staff was amazing !! They were so friendly and professional. Made my experience great ! I even scheduled for my next date i need a rental !! Thank u

Shelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eonroyce Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIK J. 
Clasificación:
1.0

I returned the truck the same day I rented it and they charge me the next day or another day saying that I still had it Was supposed to receive an email about returning my money never got it still haven't received my money

John L. 
No se han enviado comentarios para esta ubicación.

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