Customer Reviews for U-Haul at I-225 & Colfax

2,322 comentarios

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tillman M. 
Clasificación:
2.0

My original location did not have the truck and stated we should have gotten a call...never did. Once getting to the new location picked up the truck drove to where we needed to move something only to find there was a lock on the door. Had to drive back to the store to get the lo k off. Rental was not extended. Very disappointing

Robert F. 
Clasificación:
5.0

Keep up the good work.

LEROY T. 
Clasificación:
1.0

The lady who helped me was Kelly and she was so rude, it was my first time with u haul and she just had a nasty attitude for no reason. Never going there again.

Kathleen L. 
Clasificación:
4.0

Stop trying to screw over customers with your bait-and-switch insurance. For the casual person clicking through to rent a truck, you purposefully hide the fact that your normal Safe Move insurance does not cover overhead collisions, even though you know perfectly well that those are the most common. It's transparently predatory on the company's part. The Uhaul location and staff were good, but the Uhaul corporation just seeks to prey on its customers and that is gross.

Brent T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sequoia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M. 
Clasificación:
5.0

Isaiah in the office does his job very well in that he in knowledgeable, polite and efficient. Same with the young man who processed the return. Great staff and fast processes.

SUSAN K. 
Clasificación:
5.0

Kelly and Harold are a top notch team. Helpful, good communication and excellent customer service!

TimekoN T. 
Clasificación:
5.0

Quick and friendly

LARRY B. 
Clasificación:
5.0

Uipon drop off of trailer, attendant was courteous and made it easy to drop it off.

Blake T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

Tyrone is awesome! So friendly and helpful. I was in the shop 3 times for extra moving supplies. And everytime i got a big smile! I recommend other customers come early because that place got BUSY! Thanks Tyrone, you made moving a lot less stressful!

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne R. 
Clasificación:
3.0

Only one person working

Rick T. 
Clasificación:
5.0

Zane did a great job of helping me!

Susan S. 
Clasificación:
5.0

The general manager at this location went above and beyond for us. Best u-haul experience I've had thus far!

Carter K. 
Clasificación:
5.0

Keep doing what you are doing

Helen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda G. 
Clasificación:
5.0

Everything went really well. The staff were friendly and professional. The experience was so positive I've booked the same type of truck in the middle of the month. ¡Gracias!

Stephen Edson E. 
Clasificación:
4.0

The staff was very helpful and professional.

Scarlet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgina M. 
Clasificación:
5.0

Nothing. It was a great experience

claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
4.0

Wish you could receive some money back. When you return your item earlier than expected time of rental. Had a rental returned in 2 days still cost just as much.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TinaSherie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TinaSherie D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
3.0

We were disappointed to receive a call 30 minutes before pick up that our reservation was not going to be returned and needed to pick up for another location, further away. When we got there, we had to check in (again) and then we ended up with a truck that had been heavily smoked in and completely dirty. It was a really frustrating experience overall.

Rebecca M. 
Clasificación:
3.0

Have all the requested equipment in one location. I had to go 45-50miles round trip to get my reserved equipment because Uhaul couldn't get it all in one location. HUGE INCONVENIENCE AND IT TOOL ME HALF A DAY JUST TO GET THE EQUIPMENT!

Meria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEnneth H. 
Clasificación:
5.0

Me I was Treated very well thank you

Elisia M. 
Clasificación:
5.0

Great & friendly family business vibe. Great blend of friendly & professional.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon H. 
Clasificación:
3.0

Not enough employees, no walk through of the vehicle for performance or equipment before allowing truck off lot. No one able to check the truck back in and I still don't have a receipt from the return but see additional charges to my card without explanation. No one calling back. Horrible service

fernando S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence C. 
Clasificación:
5.0

Friendly and helpful staff! My new go-to UHaul store within 5 minutes of my house.

Gina G. 
Clasificación:
5.0

Truck was ready to go. Professional staff. Friendly and Courteous. Gracias

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXEY R. 
Clasificación:
5.0

Clean or sweep out the back of the truck before renting to customers.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly M. 
Clasificación:
5.0

Talented and professional team members who remember their frequent customers and always provide 1st Class service.

LEROY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LADETRA H. 
Clasificación:
5.0

They're Great!!

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
3.0

The guy in the front desk You have a little bit attitude But the lady she's running the place she's amazing

TAL C. 
Clasificación:
2.0

Have enough staff on hand to ensure customer gets a cleaned/sanitized vehicle at pick up time. Never had that uncleaned vehicle experience before at any U-haul. U-haul agent mentioned about Fridays and Saturdays being the busiest days (this was a Friday) and she was the only employee who usually works those days alone. If that true, U-haul is very remiss in proper staffing matters, at least at that particular store.

ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
3.0

While the location was fine, the issue is that it was 30 minutes away from where we requested and having booked over a month out I expect to pick up close to where I requested.

Kimberly C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cynthia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda W. 
Clasificación:
5.0

Unfortunately I didn't get the name of the lady at the front desk that helped us but she was amazing. Made everything super simple and explained everything i needed to know

CARLOS M. 
Clasificación:
4.0

A little understaffed when returning the vehicle, but understand that everyone is having a hard time hiring right now.

Steven K. 
Clasificación:
5.0

Maintain equipment better . Maybe some newer equipment. People were great just needed better maintained equipment.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliverio M. 
Clasificación:
5.0

Everything was great!

DOMINIQUE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK M. 
Clasificación:
5.0

They went above and beyond to help me out

JOSHUA W. 
Clasificación:
5.0

Please recognize excellent customer service by Dana!!

Eliza M. 
Clasificación:
5.0

Female general manager is always friendly and courteous. I had knee surgery and could not lift up myself into the truck and the general manager assisted me in my seating. Which I appreciate and would not be certain if this type of courtesy would be extended to me if the general manager were not a female.

Theresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minerva G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

Great service, and kind people. They always have trucks available.

TAMMY S. 
Clasificación:
5.0

very nice people

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
3.0

N/C

Rajeenthan M. 
Clasificación:
3.0

Process was easy

Clifford C. 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY M. 
Clasificación:
5.0

Good customer service. Fast and efficient. Got all the paperwork handled and got me out fast as possible.

Travis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRO P. 
Clasificación:
5.0

They were the most professional and helpful uhaul employers that i ever met and dealt with.

Joshua W. 
Clasificación:
5.0

Location is understaffed.

Gerald B. 
Clasificación:
1.0

Teach your general manager Dana McCune how to speak with people via email, when they dispute a charge. She is rude and very unprofessional. Also, Tyler did not inform me that I would be charged a $20 dollar fee, if I returned the vehicle after hours, make sure people are aware of the charges. I will also be doing a google review on Dana McCune, as a general manager she is very unprofessional, and she needs to learn email etiquette. Also it seems like the transmission was going out on the truck.

AKIBA S. 
Clasificación:
1.0

Pickup location was changed to an area much further than my original pickup location and I was charged for the extra miles. Truck drove like shit and the pickup/drop off location was in a crack neighborhood. Vehicle was only filled for a 1/4 tank. Never renting from this ghetto organization again.

Anthony R. 
Clasificación:
5.0

nothing, went pretty smooth. Lots of extra fees at the end (gas and miles are too be expected I suppose) made it quite a bit more expensive than anticipated but still a better deal than most competitors. Upfront pricing, as much as possible, would be great.

Trevor F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
3.0

Make sure your vehicles are in working order. The back suspension on this truck is messed up and it surges on roads with any sort of concrete ridges. The ride was awful. It almost made my passenger throw up.

Kip Z. 
Clasificación:
5.0

Zane was the customer service rep that helped me on site. He did an excellent job and was thorough. Honestly because of our experience with him both picking up and dropping off we will use the colfax and i225 location. Gracias.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall B. 
Clasificación:
5.0

Friendly and helpful staff! I had a smooth and easy rental experience. ¡Gracias!

Adrienne J. 
Clasificación:
4.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Great, will do business again in this location

Seth A. 
Clasificación:
5.0

There were a few issues with the van. The tire sensor was out so the light stayed on. It looked like the parking break release lever mount was broken. It was hanging below the dash in a crooked manner. The mount for the jack in the back was missing a screw so it was half falling out. Also, they said that I would get a final receipt in my email, but I haven't received it yet. Service was very good, and the vehicle was clean and functional.

Brain M. 
Clasificación:
5.0

The dolly was pretty beat up and made squeaky noises.

Atul J. 
Clasificación:
5.0

Gentleman that helped was terrific and all went relatively smooth. ¡Gracias!

Coltin W. 
Clasificación:
5.0

The design of your equipment is well thought out

KENNETH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Orlando M. 
Clasificación:
1.0

I have a scheduled pickup at 7:00 am. I waited until 7:15 but no one ever showed up to open the location. When I finally was able to make a second trip to the location, I question why no one was there, but the person never acknowledged my question or apologize for my inconvenience.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H. 
No se han enviado comentarios para esta ubicación.

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