Customer Reviews for U-Haul at I-225 & Colfax

2,358 comentarios

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Professional service, and courteous staff. Winning!

Gail M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
2.0

One of the employees called me a day early claiming we were late for drop off and that she had a family waiting on our vehicle stating we were going to get charged another day for being late and $50 given to the displaced family. Turns out she was wrong and our contract agreement was for the following day so I freaked out unnecessarily and canceled plans to rush home and finish clearing out the truck. I checked the agreement a little later and called back and spoke to a friendly gentleman that re-checked my agreement and confirmed proper dates and all was well after that.

Daniel E. 
Clasificación:
5.0

Where I rented the truck from was very good. I had reserved a 26 ft truck Monday online for Saturday. When I went to pick it up they did not have my reservation. I had received a reservation confirmation from the website. So I called and they reserved a 20 foot truck for me for Sunday. That is the largest truck they had available. Because of that I had to make two trips so it cost me more in mileage and fuel. I waited till morning to return the truck because I did not trust your website.

nels J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vesta U. 
Clasificación:
5.0

Fast and easy

Daniel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chea K. 
Clasificación:
5.0

Josiah from the Denver office was so much help. He needs to be recognized for his help in times of great stress for the customer. Gracias

DIANA N. 
Clasificación:
5.0

Never got my receipt. Need it

Troy D. 
Clasificación:
5.0

The attendant was friendly and helpful.

Jakob J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

N/C

mary C. 
Clasificación:
1.0

I was told that I would get a refund on my U-Haul rental for returning it early and also a gas reimbursement yet I was charged an extra $17 after I was told I would be getting money back

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA W. 
Clasificación:
5.0

The staff was excellent. Can not speak highly enough of the gentleman that assisted me

Todd K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

Very friendly and helpful. Van rented had lower mileage and was in good condition.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skylar W. 
Clasificación:
5.0

Employee was extremely helpful making sure I had everything I needed and checking to make sure everything was put together correctly before I left the lot.

Lucas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill D. 
Clasificación:
1.0

It took foreverrrrrrr to pick up and the counter person was quite rude. Then one of the other workers hit my truck in the parking lot as I was trying to leave and just walked off, luckily it only damaged his truck and not mine. Dropping it off was a clusterfuck too. Terrible experience!

Douglas G. 
Clasificación:
4.0

We got ripped off on a car rental from a slight scratch on the bumper so I was a little over cautious with the rental videotaping the whole thing and trying to do online denials of undamaged vehicle. I was unable to get it to work so I had to be satisfied with trusting the people there. No problem vehicle was returned as found all good.

Anthony P. 
Clasificación:
4.0

Corporate is the problem. Not this location.

Robert M. 
Clasificación:
1.0

Very bad customer service I rented a 10 truck for 3 hours and I didn't even have the truck for up to 3 hours and my account was charged again for one additional day.

John paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan M. 
Clasificación:
3.0

Check engine light was on. No indication from staff as to why. Person who checked us out was very rude.

Natalie G. 
Clasificación:
2.0

Check out was rude. She refused to take off the insurance because “I'll have to start your rental over the computer won't let me go back.” She continued the check out until the end when I repeated I didn't want the insurance and did not accept the projected sale. She had a long line, I get it, understaffed but basically told me to suck it up and pay the $10 because she didn't feel like taking the extra 45 seconds to fix it. When I repeated that when I booked online I declined the insurance and this was a charge that I did not factor into my budget for my project and basically she needed to remove it or I was leaving, she finally did remove it and it did add about 45 seconds on to the entire transaction. The drop off in the evening was pleasant, quick and the man was very friendly. The location is good near the highway but the park lot is difficult to enter and exit especially during busy times. Vehicle was very clean.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tillman M. 
Clasificación:
2.0

My original location did not have the truck and stated we should have gotten a call...never did. Once getting to the new location picked up the truck drove to where we needed to move something only to find there was a lock on the door. Had to drive back to the store to get the lo k off. Rental was not extended. Very disappointing

Robert F. 
Clasificación:
5.0

Keep up the good work.

LEROY T. 
Clasificación:
1.0

The lady who helped me was Kelly and she was so rude, it was my first time with u haul and she just had a nasty attitude for no reason. Never going there again.

Kathleen L. 
Clasificación:
4.0

Stop trying to screw over customers with your bait-and-switch insurance. For the casual person clicking through to rent a truck, you purposefully hide the fact that your normal Safe Move insurance does not cover overhead collisions, even though you know perfectly well that those are the most common. It's transparently predatory on the company's part. The Uhaul location and staff were good, but the Uhaul corporation just seeks to prey on its customers and that is gross.

Brent T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sequoia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M. 
Clasificación:
5.0

Isaiah in the office does his job very well in that he in knowledgeable, polite and efficient. Same with the young man who processed the return. Great staff and fast processes.

SUSAN K. 
Clasificación:
5.0

Kelly and Harold are a top notch team. Helpful, good communication and excellent customer service!

TimekoN T. 
Clasificación:
5.0

Quick and friendly

LARRY B. 
Clasificación:
5.0

Uipon drop off of trailer, attendant was courteous and made it easy to drop it off.

Blake T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

Tyrone is awesome! So friendly and helpful. I was in the shop 3 times for extra moving supplies. And everytime i got a big smile! I recommend other customers come early because that place got BUSY! Thanks Tyrone, you made moving a lot less stressful!

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne R. 
Clasificación:
3.0

Only one person working

Rick T. 
Clasificación:
5.0

Zane did a great job of helping me!

Susan S. 
Clasificación:
5.0

The general manager at this location went above and beyond for us. Best u-haul experience I've had thus far!

Carter K. 
Clasificación:
5.0

Keep doing what you are doing

Helen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda G. 
Clasificación:
5.0

Everything went really well. The staff were friendly and professional. The experience was so positive I've booked the same type of truck in the middle of the month. ¡Gracias!

Stephen Edson E. 
Clasificación:
4.0

The staff was very helpful and professional.

Scarlet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgina M. 
Clasificación:
5.0

Nothing. It was a great experience

claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
4.0

Wish you could receive some money back. When you return your item earlier than expected time of rental. Had a rental returned in 2 days still cost just as much.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TinaSherie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TinaSherie D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
3.0

We were disappointed to receive a call 30 minutes before pick up that our reservation was not going to be returned and needed to pick up for another location, further away. When we got there, we had to check in (again) and then we ended up with a truck that had been heavily smoked in and completely dirty. It was a really frustrating experience overall.

Rebecca M. 
Clasificación:
3.0

Have all the requested equipment in one location. I had to go 45-50miles round trip to get my reserved equipment because Uhaul couldn't get it all in one location. HUGE INCONVENIENCE AND IT TOOL ME HALF A DAY JUST TO GET THE EQUIPMENT!

Meria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEnneth H. 
Clasificación:
5.0

Me I was Treated very well thank you

Elisia M. 
Clasificación:
5.0

Great & friendly family business vibe. Great blend of friendly & professional.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon H. 
Clasificación:
3.0

Not enough employees, no walk through of the vehicle for performance or equipment before allowing truck off lot. No one able to check the truck back in and I still don't have a receipt from the return but see additional charges to my card without explanation. No one calling back. Horrible service

fernando S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence C. 
Clasificación:
5.0

Friendly and helpful staff! My new go-to UHaul store within 5 minutes of my house.

Gina G. 
Clasificación:
5.0

Truck was ready to go. Professional staff. Friendly and Courteous. Gracias

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXEY R. 
Clasificación:
5.0

Clean or sweep out the back of the truck before renting to customers.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly M. 
Clasificación:
5.0

Talented and professional team members who remember their frequent customers and always provide 1st Class service.

LEROY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LADETRA H. 
Clasificación:
5.0

They're Great!!

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
3.0

The guy in the front desk You have a little bit attitude But the lady she's running the place she's amazing

TAL C. 
Clasificación:
2.0

Have enough staff on hand to ensure customer gets a cleaned/sanitized vehicle at pick up time. Never had that uncleaned vehicle experience before at any U-haul. U-haul agent mentioned about Fridays and Saturdays being the busiest days (this was a Friday) and she was the only employee who usually works those days alone. If that true, U-haul is very remiss in proper staffing matters, at least at that particular store.

ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
3.0

While the location was fine, the issue is that it was 30 minutes away from where we requested and having booked over a month out I expect to pick up close to where I requested.

Kimberly C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cynthia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda W. 
Clasificación:
5.0

Unfortunately I didn't get the name of the lady at the front desk that helped us but she was amazing. Made everything super simple and explained everything i needed to know

CARLOS M. 
Clasificación:
4.0

A little understaffed when returning the vehicle, but understand that everyone is having a hard time hiring right now.

Steven K. 
Clasificación:
5.0

Maintain equipment better . Maybe some newer equipment. People were great just needed better maintained equipment.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliverio M. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba