Customer Reviews for U-Haul at Florida State University

3,906 comentarios

2201 W Tennessee St   Tallahassee, FL 32304
(W Of Ocala Rd)

(850) 576-1159

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 576-1159

2201 W Tennessee St
Tallahassee, FL 32304
(W Of Ocala Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff member who assisted me was very helpful and answered my questions about the rental. Overall it was a simple and easy process.

Jennifer W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL L. 
Clasificación:
3.0

Make it easier to park the equipment when returning. Backing a trailer between lines is not easy and the associate wasn't very helpful in directing.

Remy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

yolanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valarie R. 
Clasificación:
3.0

Audrey was very nice good customer service

Melanie A. 
Clasificación:
4.0

Make sure customer has placed felt pads in trailer before leaving.

michael L. 
Clasificación:
3.0

The tow that I rented from here was damaged and extremely dangerous. The strap that holds the tires was torn so I could only secure one tire. I had to use a rope to secure the other (secure is a stretch).

JONATHAN K. 
Clasificación:
5.0

Nada

DANIEL D. 
Clasificación:
5.0

.

shawn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdol S. 
Clasificación:
5.0

My uhaul reservation was changed about 5 times within the matter of 24 hours. I received a call that the original size was unavailable and thus downgraded but upon arriving at to the uhaul it was not available and had to call the dispatch number where my reservation was seen as being deleted and had to wait for them to find a uhaul that was within a reasonable distance

Kelly K. 
Clasificación:
3.0

Everything was great except for the part where the employee hooked up the trailer for me but did not actually tighten it down on the hitch. 2 miles from the pickup location, the trailer came off my vehicle. Luckily the chains held it on until I could get off the road, but not before it bounced up and caused some minor damage to the underside of the back on my SUV. This step is too important for the employee to overlook. It could've been so much worse if the chains had not held or if my wife had been driving and had not known how to handle the situation and get the trailer to safely stopped.

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
2.0

The truck I reserved was not available, the hand truck I ordered was not available, the driver side door did not close properly, the pick up location was changed the day before. I appreciate that u haul did call me to notify me but the person who called had little interest in answering questions and clearly just wanted to get off the phone - not professional. the individual who checked me in clearly does not like his job

Peter J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariam N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiffany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakeshia K. 
Clasificación:
3.0

I'm really upset that I was charged another $30.00+ for what??? The customer service was terrible in Jacksonville.... Had to wait and wait to check it in. Then look at bank statement. And see that I was charged for more.... Not very happy... So please credit my card back..

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia T. 
Clasificación:
4.0

Good customer service and helpful

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
5.0

My experience was great, nothing to improve

Angela B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

I was given wrong information by the representative at the pickup location and by the representative on the phone regarding the drop off location. They gave me two wrong locations for drop off which wasted my time and gas. On the third try I was told the correct location for drop off at the Tennessee Street location

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

harry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK P. 
Clasificación:
1.0

This place has allot to be desired when it comes to customer service... in MY experience it has none.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tranequa R. 
Clasificación:
5.0

Both individuals that I came in contact with were most helpful.

Norman T. 
Clasificación:
5.0

Ninguno

JAMIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed F. 
Clasificación:
3.0

We were pulled over and detained by troopers in Kansas for 2.5 hours. The car hauler we rented was reported stolen by uhaul. It is very stressful to have police surround your vehicle at 2:00 am in a state far from home.

Dan P. 
Clasificación:
5.0

Very pleased. Keep up the good work.

Bennie R. 
Clasificación:
5.0

I had a great experience. I booked online it was very easy to use and the young man that helped me at the location Stanley was very professional and very informative.

Wynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherrie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana U. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD M. 
Clasificación:
5.0

This is my sixth time using this Uhaul location, I love it! Everyone is always professional, kind, and just plain nice...Miss Tiffany was the sweetest and so efficient, thanks Uhail.

BRIAN T. 
Clasificación:
4.0

The two people I dealt with who worked here were knowledgeable, friendly and efficient.

Terri M. 
Clasificación:
1.0

Charged or something l never received

Koreen C. 
Clasificación:
3.0

I have attempted to contact this location multiple times. I added a dolly to my rental but was never issued the equipment. I advised them when I dropped it off and they said they would take care of it, yet I was still charged. I sent multiple emails inquiring who I could speak with to get that charge remove and never heard back. I would appreciate being credited back since I was never issued the dolly

Thomas C. 
Clasificación:
5.0

I had reserved a hand truck/dolly but it was not available at the time of pick up. I had to buy one that was for sale at that location.

Matthew S. 
Clasificación:
2.0

Website to return your rental is awful.

Christian E. 
Clasificación:
1.0

I was over charged

camecia R. 
Clasificación:
3.0

The oil light was on the whole time and the vehicle had a bad smell I am assuming from it. My total trip was 9 miles and I guess that used a quarter of a tank? I was charged $18 for a quarter of a tank which is ridiculous. The people who worked there were friendly but overall pricing was ridiculously high!

MELISSA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

Everything was great

Sam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric R. 
Clasificación:
5.0

I can always count on this site to have the equipment that I need and that it will be clean and in good condition. Other sites closer but they never have the equipment that I need and never seem to be open when I need to rent equipment.

Vern P. 
Clasificación:
5.0

Hire more people. Stanley worked his butt off by himself!

Michael B. 
Clasificación:
5.0

Nothing to improve. The staff was knowledgeable and very helpful. I was quickly served and they were very nice and professional.

Cindy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

To have an employee present while you do the inspections for any question that may need it to be answer or help opening the back door, I was just with my daughter and we did not how to open the back door, but other than that it was perfect.

Aleyda G. 
Clasificación:
1.0

I am extremely unhappy with my uhaul experience and will never use uhaul again. I made a reservation for a truck over a month in advance. Uhaul changed this reservation on me twice. I was supposed to pick up a 20ft truck at 11 at a location close to me. This got moved to 3:30. So I rearranged all of my plans with my movers. Then I wake up to another text- the Day of my move- saying ice now been moved to 11:30 but a different location much further from me. I call BOTH locations to confirm this. 30 mins before my scheduled pick up time I speak with an employee on the phone who confirms I have a truck waiting for me at 11:30. At 11:30 I arrive and am told there are no trucks available. My only option is a pickup truck. And while I'm talking to the woman that one becomes unavailable too. The only option I'm given is to drive 60 miles to go get another truck. I say this is not an option not to mention very expensive for the mileage and the woman just looks at me and says “we don't have a truck”. Well now I'm stuck with no truck, on my moving day, despite confirming multiple times with uhaul. Somehow all the trucks in their lot are not for me. The manager finally steps in and says he could give me a 10ft truck. Which I take out of desperation. They say they will give me a $50 credit to the card on file. I have not seen this credit. This move now cost me double because I had to make multiple trips due to the size of the truck. I truly cannot believe how this transaction took place.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Staff was great and incredibly pleasant. Picking up and dropping off we're both fast and simple processes. Will definitely be back to this location next time I need to move anything.

Sarah F. 
Clasificación:
5.0

Check out process was really easy and gentleman who assisted us provided excellent service. It was a pleasure dealing with him. I wish I would have gotten his name. Sunday 5/1/22 around 9:30am pick up. He had braces if that helps to identify the employee. Kuddos to him for being so pleasant and providing such excellent customer service.

Katherine A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frantz F. 
Clasificación:
5.0

El cliente no dejó un comentario.

sue H. 
Clasificación:
1.0

Have the equipment and truck available when it is reserved in advance

Matthew R. 
Clasificación:
2.0

Mr. Ross manager was rude, unhelpful . Told me to get out of his store for qUestioning the bill I received. I have never been treated so bad at any other uhaul and have been doing business for years. Mr. Ferguson was very helpful , pleasant, friendly and support. The contrast was huge. I will continue to use uhaul as all of my other experiences have been good. Regards.

Crystal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce A. 
Clasificación:
4.0

Service was excellent, but agent failed to email receipt.

Robin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
3.0

Service was really good. Equipment was well maintained but also well used.

Ian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinesha S. 
Clasificación:
3.0

I had a reservation and had already imput all my data online. When I got there to pick k up the truck they made me give them all my information again, wasting 30 minutes of my time. Also had rented a dozen furniture pads to find out there were none available. The young man that helped me was polite and did find me some furniture pads but otherwise I was going to have problems with my move.

Donna A. 
Clasificación:
5.0

Easy, helpful, quick & great service

Christine R. 
Clasificación:
3.0

Easy drop off.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEI Y.  |  First Impressions 
Clasificación:
5.0

Service was excellent, but I am still waiting for my credit on storage

Paul H.  |  Overall Experience 
Clasificación:
5.0

Everything went extremely well.

henry c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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