Comentarios del cliente para U-Haul at Florida State University

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Florida State University

Grado total:

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Eric H. en

Grado:

No changes at this time.

Dennis G. en

Grado:

El cliente no dejó un comentario.

Joanne L. en

Grado:

El cliente no dejó un comentario.

Patrick D. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

Jonathan C. en

Grado:

inside was grimy, but the truck was old

Mary J. en

Grado:

At first told owed additional $34. However when explained brought the truck back with 1/4 tank as told; he apologized and stated I was correct and did not owe anything.

rochelle b. en

Grado:

I was overcharged for mileage nearly double the amount that I drove and I really didn't appreciate that

Nicholas S. en

Grado:

The location was not the issue but the customer service was. Yes, I should have been warned about the double-charge deposit that results in a bank holding of duplicate charges...but the customer service I have received since then has been the issue. I have tried and tried again to receive help but have been ignored or shoved aside. #2261417 contains additional context of the help I've received.

Orlando C. en

Grado:

Seems like only one person works here and is competent at their job. Don't allow people to make appointments if there's no one who can complete the request. Each time I came in to my scheduled appointment I had to be rescheduled due to lack of employees. After three different days of rescheduling I finally get my hitch installed. The nonsense didn't end there, my car is scratched on the back where they attempted to install the hitch and the inside of my car is filled with black dirt and stains on my seats. This place is a joke of a business. Please do yourself a huge favor and literally go anywhere else.

Mark C. en

Grado:

This has nothing to do with the site, but the amount of harassment I got setting the delivery location was over the top. I received two phone calls and multiple text messages. Obviously, I'm in the middle of moving and I don't have time to deal with all that spam. Bob's garage told me I could leave it as open, and take the truck back to whoever I wanted, obviously, that was not the case as I received repeated communications which eventually ended in a return location being decided for me after I told them twice that I would look into it after I had completed my move and it was not a priority to me at that point. While the individuals I spoke to at both the pick-up and drop-off locations where great, U-Haul corporate needs chill out and calm down.

Andrea W. en

Grado:

El cliente no dejó un comentario.

Karen v. en

Grado:

El cliente no dejó un comentario.

Jeffrey P. en

Grado:

El cliente no dejó un comentario.

Jeffrey P. en

Grado:

El cliente no dejó un comentario.

Cyndy K. en

Grado:

Everything was great!

CRYSTAL F. en

Grado:

El cliente no dejó un comentario.

Travis L. en

Grado:

Whoever was working, I think his name was Marc, was excellent. He was working very hard yesterday, and I could not have had a better experience with U-Haul.

barbara g. en

Grado:

The new key fob is bigger and had to force it into the return key slot, slit needs to be just a little bit bigger

KENTIQUA W. en

Grado:

I got charged for having my uhaul for two days, although I returned it the same day and still haven’t received a call or refund back. HORRIBLE!!

chad b. en

Grado:

El cliente no dejó un comentario.

Renee B. en

Grado:

El cliente no dejó un comentario.

dale n. en

Grado:

Nothing

La B. en

Grado:

El cliente no dejó un comentario.

Laura P. en

Grado:

Thank you to the young men who assisted with removing the car carrier so I could empty the truck

Ric D. en

Grado:

None

Robert S. en

Grado:

Nothing, I had a fantastic experience.

Tammy E. en

Grado:

El cliente no dejó un comentario.

Lisa C. en

Grado:

El cliente no dejó un comentario.

robbin k. en

Grado:

It took way too long!!

Alantis J. en

Grado:

This place was chaos. They were unable to check the truck in. The worker suggested I leave without checking the truck in. I had to request that he call his manager. Even though I was their first they helped several customers before me. Save your time and energy during your move and go somewhere else!!

Todd O. en

Grado:

El cliente no dejó un comentario.

Bridget C. en

Grado:

El cliente no dejó un comentario.

RODMON T. en

Grado:

The equipment (Rental Truck) was clean but not well maintained. I say, make sure all equipment Parts on the Rental Vehicles are working properly before a vehicle is rented to the next waiting customer. Double Check if you have too, in order to ensure the vehicle equipment is in proper working order including the Back Lift Door. The Rental Truck I rented, the Back Door Lift was very difficult to open. I did not discover it until I was at my residence getting ready to put my belonging inside and tried to open it, is when I found out the Back Door Lift was very difficult to open. I got the Truck Back Door to lift open finally, after 3 tries of using my physical strength.

Tamika J. en

Grado:

The truck was hesitating called in the office to switch told there were no availability. However, I was still charged for the truck I did not use. I was told to call the 1-800 number but the person would not get right back with me because they were very busy. I ended up renting from another location a few dates later who had great customer service. Nevertheless, you should never have to pay for 2 uhauls, especially one that you didn't even use!

brenda m. en

Grado:

El cliente no dejó un comentario.

joshua m. en

Grado:

El cliente no dejó un comentario.

erica w. en

Grado:

For one they are very slow and it takes close to a hour to check in are out. Then they try to charge you for something that you been turned in are back. Thefts at work with your card information..

Deveni G. en

Grado:

I didn’t know about the 100 dollar minimum maybe it was just me not paying attention but I think that needs to be more clear. Other than that the truck was SUPER clean and served its purpose.

Jayde B. en

Grado:

Great service! It is a new location but the staff and manager were very helpful!

Jim E. en

Grado:

El cliente no dejó un comentario.

FABIAN C. en

Grado:

El cliente no dejó un comentario.

JOE P. en

Grado:

Had a 10’ truck reserved. When I arrived they didn’t have a 10’ truck, I was stuck with a 15’ truck to drive to Pensacola. Used a lot more gas than I would have in a smaller truck. Why confirm my reservation and then not have my vehicle?!!

hunter p. en

Grado:

El cliente no dejó un comentario.

orlando g. en

Grado:

El cliente no dejó un comentario.

Noelle A. en

Grado:

Had the best customer service experience and they went out their way to help me. Best experience with u-haul I have ever had.

patrick m. en

Grado:

The vehicle was essentially clean, but not what I would consider "clean." For example (I know this is picky), but the floor had some dirt as did the seat and dash board. I cleaned it before dropping off the truck as I didn't want to be charged a cleaning fee as a result.

Manuel S. en

Grado:

The fuel gauge took several minutes to register. As a result, UHaul unfairly benefitted from receiving a full tank. There was no notice pf this. I should be reimbursed for 1/8 of a tank of gas.

Joseph B. en

Grado:

Temperature in Tallahassee last weekend was 99 degrees. The air conditioning system blew warm air. Not very pleasant. Everything else about the truck was fine.

Steven S. en

Grado:

Very easy drop off. Met me at the vehicle and took care of everything quickly

Kameisha T. en

Grado:

El cliente no dejó un comentario.

james j. en

Grado:

El cliente no dejó un comentario.

Tayeisha N. en

Grado:

More space for the trucks to be turned into after hours.

George M. en

Grado:

The tires on our car carrier were not properly inflated. We had a blowout on I-75 in Tennessee which created a very dangerous situation for us. UHaul emergency services was great but they told us this could have been avoided had the tire(s) been checked and properly inflated. Otherwise, happy with the vehicle, emergency service and drop off location.

Read C. en

Grado:

Need more staff

willie s. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

Elisha C. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

Better area for customer parking.

Garry C. en

Grado:

El cliente no dejó un comentario.

Jacque Lynn A. en

Grado:

El cliente no dejó un comentario.

Regina H. en

Grado:

El cliente no dejó un comentario.

ruth m. en

Grado:

Nothing bad but maybe a few things. Johnathon & Danny was quick and straightforward but cool and nice; let customers know there will be a deposit before coming to pick up truck. I'm elderly and I couldn't find a closer parking space You guys need some elevator music or something to soothe the crazy people in long lines oh and one more thing, McKenzie may look big and mean but he's a teddy bear.

Admasen F. en

Grado:

I've rented from this location in the past and they've always been awesome. This time it didn't go as expected but Alex AND mckenzy both took care of me. I avoided going to the competitor (budget) as they guys matched my original rental booking with them (although they weren't able to do it at first). PLEASE fix the systems. I came in the store a few days prior to make a pre-payment which was charged on my card but they couldn't find a payment in the system. Mckenzy assured me he would take care of the problem. I came in the day of to pick my truck up and waited over 30min for him to complete the paperwork because the system still didn't show my payment.pushed me back quit a whole lot. I can tell the staffing goes through a lot at this location and I understand it gets busy but hiring more people may help. Either way, keep rocking!

Brenda M. en

Grado:

El cliente no dejó un comentario.

Kathleen C. en

Grado:

No one would answer the phone after calling 3 times, the phone rang several times while I was there and no one answered it. One guy just sat there and didn’t do anything at all. I reserved a specific size and changed it on me when I got there to pick it up.

Emily F. en

Grado:

El cliente no dejó un comentario.

Adam B. en

Grado:

Amazingly helpful staff McKenzie , did everything possible to get the job done ASAP. Extremely friendly and courteous.

shawn j. en

Grado:

Service was great and very helpful thanks Uhaul you guys are the fucking best

Barry K. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

Tyler S. en

Grado:

El cliente no dejó un comentario.

SKYE M. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

El cliente no dejó un comentario.

Andie A. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

N/A

Teronis M. en

Grado:

they are so helpful

Wanda H. en

Grado:

El cliente no dejó un comentario.

WILLIAM H H. en

Grado:

Make the return area clearly marked.

Brian R. en

Grado:

El cliente no dejó un comentario.

Christopher W. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

El cliente no dejó un comentario.

Michaela W. en

Grado:

There were TONS of hidden fees. I was expecting $19.95 plus .99 a mile and somehow ended up paying $75 bucks?? The gentleman that rented me the truck didn’t explain any of the fees or anything. I had a good experience actually renting using and returning equipment? But if hidden fees are the way that Uhaul operates I’ll have to take my business elsewhere. Too dishonest.

Vincent C. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Everything was good, except the service at the store to check-out and return the vehicle was extremely slow.

Ryton H. en

Grado:

Very quick. I was in and out.

Kenya T. en

Grado:

I can’t think of any suggestions. I was pleased with the professionalism of the staff and the service I received.

Barbara P. en

Grado:

Make trailers available at other locations closer to those customers on the Northside of town.

Bruce I. en

Grado:

Very easy

Renee W. en

Grado:

This was my worst experience at this location. I was given incorrect information on yesterday. Returning back to the location to return I knew he was going to give me a hard time because I said something one time about him not being open on time so it was personal. He has the worst customer service. Heather the person who waited on me along with another person was present. Today Heather is their and I ask her about the situation and she says Alex is the Assistant Manager. She should have explained to him but all I can say is “Wow”! I had been a long time supporter and would rent and purchase supplies The Assistant Manager should have opened his mouth and explain instead of being unprofessional. He is wick cause he didn’t even say hello when I walked in. He says are you returning and I need the keys. He just acts like that toward me. I wish him the best. I believe the alphabet “A” is for attitude and he is terrible. I will never return and I am so sorry that I told parents about this place. I am very thankful and grateful and have been truly blessed. The Manger is one word “Awesome”. Thanks for pass experiences I had which were excellent. Thanks and wish you much success. Sincerely. Never to Return Alex Assistant Manager. Please don’t treat another person like you have treated me!

Sheneika L. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

The door should be open.

Tamara C. en

Grado:

El cliente no dejó un comentario.

Jeremy T. en

Grado:

REALLY long wait in line at customer service. Return was much easier because we didn't have to go in building and wait in crazy long line.

Vincent C. en

Grado:

El cliente no dejó un comentario.

cassandra c. en

Grado:

The two guys where friendly and nice will be back again in August.

Jeffery E. en

Grado:

El cliente no dejó un comentario.

James V. en

Grado:

Great service

Scott R. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

Manager was outstanding

Roy Y. en

Grado:

The facility was clean and organized. Our information was already on file in the system so rental was quick and easy. The trailer we rented was clean, tires in good shape and functioning perfectly. The personnel was cheerful, friendly and very helpful. This was an excellent experience. Thank you! The location is very good but the lot is small and hard find a parking spot when returning the rental. Great experience and thank you for making it that way.

Byron J. en

Grado:

Dropped off after hours. Called ahead and clerk gave good directions on where to drop off. Fairly easy in & out of lot.

Brian J. en

Grado:

Mckenzy the manager is true professional. He got me in and out of there in less than an hour.

ROBERT D. en

Grado:

El cliente no dejó un comentario.

Jeffery E. en

Grado:

El cliente no dejó un comentario.

Larry G. en

Grado:

El cliente no dejó un comentario.

Andrew M. en

Grado:

El cliente no dejó un comentario.

Raymond U. en

Grado:

El cliente no dejó un comentario.

Debra C. en

Grado:

El cliente no dejó un comentario.

DONNA E. en

Grado:

My Appointment was at 10 AM I drove an hour to get there on time. They said I would have to come back to 12 and it was 430 before they were finished installing a hitch on my Mini Cooper.(no wiring needed) I Assume it was a staff issue. They were very polite but they just could not handle the job.

Nicole C. en

Grado:

The rates for in town daily rental are unclear, making sure the customer is aware of any the time constraints, or potential price changes, when not stated during reservations, is important to ensure the customer does not feel overcharged, as i did with my experience.

william h. en

Grado:

Computer problems in processing check out, employees did not know how to enter a u-haul credit certificate so they had to call the u-haul office

John H. en

Grado:

Jonathan Harris, Heather and Jordan really went out of their way to help us thru a bad situation. These people need to be held out to others as a superior example of customer service. You can build a great company having people like that representing your brand.

Amy G. en

Grado:

Communication!!!! So everyone is on the same page. They ran my card way to many times and threathed me saying the trailer was gonna get reported missing even though I called everyday and PAID for extension and I was still treated terrible.

Claude P. en

Grado:

El cliente no dejó un comentario.

abraham b. en

Grado:

El cliente no dejó un comentario.

Bobby W. en

Grado:

hire more employees

Jonathan D. en

Grado:

El cliente no dejó un comentario.

Kathy C. en

Grado:

El cliente no dejó un comentario.

lanette w. en

Grado:

The equipment that was rented had a tire that was almost bald, which was not inspected before I received it, nor after I tried to tell the attendant about it. When i tried to bring it to his attention, he just said it was inspected before and walked away. Just make sure that all vehicles are properly maintained and the tires are properly taken care of.

Joshua P. en

Grado:

W Tennessee was excellent. Original drop off location was suspect with no working number and no one available when I went by

Kaylee R. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

El cliente no dejó un comentario.

william h. en

Grado:

VERY DISAPPOINTED in reservation system!!. I went to pick up location and then found out my pick up location was moved across town. When arrived, they were already closed so Uhaul sent us to a 3rd location.

JEANNE E. en

Grado:

I was scheduled to pick up at 7:30 and I arrived a little before 8:00. Upon my arrival there was 1 employee and 5 people in front of me. The employee was doing his job but this was ridiculous on a Saturday morning. The least I would have expected is an apology for it taking so long but I did not even receive that. This is the second time I have been to this location with the same experience of only 1 employee working

Janelle N. en

Grado:

Make sure you tell the customer that they have the option of using the uhaul for 24 hours and not just 6 hours that the sales rep sets up for you. I wasn’t even told or given the option to get 24 hours so I only had the uhaul from 10:30-5:30 because I didn’t want to get charged for a whole extra day. And nothing could be done-I had to bring it back and wasn’t able to finish moving out.

nichole l. en

Grado:

El cliente no dejó un comentario.

Arthur M. en

Grado:

El cliente no dejó un comentario.

jason c. en

Grado:

El cliente no dejó un comentario.

Rob S. en

Grado:

El cliente no dejó un comentario.

Monica J. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

El cliente no dejó un comentario.

lee w. en

Grado:

El cliente no dejó un comentario.

marget d. en

Grado:

El cliente no dejó un comentario.

charles C. en

Grado:

El cliente no dejó un comentario.

Craig A. en

Grado:

Have equipment at the location closer to were customers live. Had to drive across town.

Christina M. en

Grado:

Very friendly staff

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

john f. en

Grado:

Had great experience. @ Tallahassee location but Panama City location is terrible..... Tried turning vesselvin there and as usual their always rude and very non-professional...bad experience every time...GM and assistant manager Tori Greenwood...has giving me multiple bad experience...I hate going there ..would avoid if I can....

Armando O. en

Grado:

El cliente no dejó un comentario.

Christina T. en

Grado:

Credit should be given when you return truck with more gas than what was in it when picked up . Truck had a less than 1/4 tank when picked up barely enough to make it to gas station . I filled it up and was not given credit but was charged the 20 miles I went over on mileage .??

Logan V. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Don't over charge people for days or hours not used.

derrick m. en

Grado:

El cliente no dejó un comentario.

Kenneth G. en

Grado:

El cliente no dejó un comentario.

Keawin S. en

Grado:

El cliente no dejó un comentario.

SEQUOYA W. en

Grado:

El cliente no dejó un comentario.

Stacy M. en

Grado:

El cliente no dejó un comentario.

Robin F. en

Grado:

El cliente no dejó un comentario.

david l. en

Grado:

El cliente no dejó un comentario.

BRIAN T. en

Grado:

Every time I come back to Tallahassee, for a visit I rent from this U-Haul location....The service is always perfect!

Linda E. en

Grado:

El cliente no dejó un comentario.

charles z. en

Grado:

The gentleman was helping another customer and was still able to help me out at the same time and direct me on how to return the truck.

Nigel T. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Nothing!

Terry M. en

Grado:

El cliente no dejó un comentario.

Jalen P. en

Grado:

El cliente no dejó un comentario.

Don R. en

Grado:

El cliente no dejó un comentario.

marcus w. en

Grado:

Great service

Lori M. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

Service was excellent, but I am still waiting for my credit on storage

henry c. en

Grado:

Everything went extremely well.