Customer Reviews for U-Haul at Elliot Rd

8,647 reviews

8162 S Priest Dr   Tempe, AZ 85284
(Halfway between Elliot Rd & Warner Rd on Priest Dr - west side of street)

(480) 940-0274

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 940-0274

8162 S Priest Dr
Tempe, AZ 85284
(Halfway between Elliot Rd & Warner Rd on Priest Dr - west side of street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Did not have a reservation. Waited for 1 other customers to be helped. I was helped and the young man was so efficient. Could. It have been smoother.

darrell nabers 
Rating:
5.0

Customer did not leave a comment.

Melissa Yazzie 
Rating:
4.0

Customer did not leave a comment.

Terry Thomas 
Rating:
5.0

The young lady at this location was very helpful.

Marco Johnson 
Rating:
5.0

Customer did not leave a comment.

vania ulmer 
Rating:
3.0

Customer did not leave a comment.

Chris Bruce 
Rating:
5.0

Customer did not leave a comment.

Robert Mason 
Rating:
5.0

No need to change anything you have well organized establishment. Very happy with outcome and was able to accomplish my goals

JOSE MORALES RUIZ 
Rating:
4.0

Customer did not leave a comment.

Robert Newmeyer 
Rating:
3.0

Customer when checking in wasn’t great. Employee seemed unhappy to be there. The furniture dolly’s we reserved were not available when we arrived. The person who checked in our drop off was nice and helpful. The truck was kind of dirty and seemed really run down. We have had much better experiences renting trucks from Home Depot.

Deena Harris 
Rating:
5.0

Customer did not leave a comment.

Rande Leonard 
Rating:
5.0

Customer did not leave a comment.

maria whetzel 
Rating:
5.0

Not a thing! Super easy and fast!!!!

paul cocanour 
Rating:
5.0

Customer did not leave a comment.

Timothy Hickman 
Rating:
5.0

Customer did not leave a comment.

Bryan Peacock 
Rating:
5.0

Customer did not leave a comment.

Ron McKee 
Rating:
5.0

Customer did not leave a comment.

johnny navarette 
Rating:
2.0

Get the correct total and information before charging the customer an incorrect amount. Customer support through the phone call was great though.

Crystal Guzman 
Rating:
1.0

Customer did not leave a comment.

GERALD HICKS 
Rating:
5.0

The two gentlemen that helped me where friendly and helpful. I feel trouble that I forgot their name's.

JESUS GOMEZ 
Rating:
5.0

Customer did not leave a comment.

TERRY WOODS 
Rating:
4.0

Running lights on the trailer stopped working after about 100 miles.

Ernest Hart 
Rating:
4.0

Communicate better. I was originally told that I could drop my car off and come back later in the day when it was completed. I then changed my mind and asked if I could just drop it off by 7am and wait for it and I was told that was okay. When I arrived on Saturday morning, I was told that I couldn't drop it off as there is no room and the hitch was scheduled for 9am and not 7am. The person working when I showed up took care of the situation and got my hitch put on earlier, so all went well, but there was a lot of confusion.

Mark Cerminara 
Rating:
5.0

Super quick and easy in and out! Thank you

Shelly Van 
Rating:
5.0

Customer did not leave a comment.

Robert Haynes 
Rating:
5.0

Customer did not leave a comment.

Rick Zimmerman 
Rating:
3.0

I received the wrong truck but all got worked out

Vincent Vidal 
Rating:
5.0

Customer did not leave a comment.

Alisha Allen 
Rating:
5.0

Customer did not leave a comment.

Pearce Phanawong 
Rating:
3.0

I'm being accused of cracking a tail-light in which I did not. I didn't even end up using the van to move anything.

Damon Hovland 
Rating:
3.0

Customer did not leave a comment.

Destiny Pizano 
Rating:
5.0

I have used Uhaul on numerous occasions especially this location. I’d like to express that Angel was most friendly, efficient, and knowledgeable. Best customer service I’ve received of all visits to Uhaul. Thanks, Angel.

David Owen 
Rating:
4.0

Customer did not leave a comment.

Lorraine Salutan 
Rating:
5.0

Gabe was great from the beginning with our conversation on the phone, the ordering of hitch, and his great installation. He was very professional. Thanks Gabe

Rick Calcutt 
Rating:
5.0

Great service, helped hook up and checked over. Good to go.

Gary Rait 
Rating:
3.0

Let customer pick-up at preferred location instead of sending them where ever they tell you have to go!!!

Russell Dupre 
Rating:
5.0

Customer did not leave a comment.

Victoria Johnson 
Rating:
5.0

The manager here was AWESOME! Efficient, courteous, knowledgeable. I called instead of using the online system because the system kept telling me I only needed 4 hours and I knew I had to load the truck the night before, and also because Goggle maps was WAY off base when I tried to locate this business a few days before I was scheduled to go there. This guy also explained the benefit of getting the (very affordable) insurance. He was not pushy at all, but I got it because the benefits made so much sense for a small price. The return was equally efficient and fast. What a great experience! IMPORTANT: Google Maps shows this location as very far from the actual site, at a different business! PLEASE, for your customers' sake and for the sake of this awesome manager, CORRECT YOUR ENTRY IN GOOGLE MAPS!

Kelly McInerney 
Rating:
1.0

They gave away my reservation to someone else and then told me I could not rent any other vehicle. The associate I spoke to was very unfriendly and it ultimately took another customer offering me their U-Haul to resolve the experience. I am HIGHLY disappointed in my experience today.

JACOB LIGOZIO 
Rating:
4.0

Customer did not leave a comment.

John Maneely 
Rating:
5.0

Your helping me with my car hauling was great thanks so much for your time

BILLY CLARK 
Rating:
5.0

Customer did not leave a comment.

Lucas Ramirez 
Rating:
5.0

Customer did not leave a comment.

Tristan Byers 
Rating:
5.0

Customer did not leave a comment.

Peter Ridgway 
Rating:
5.0

The personnel at the desk we very helpful and very nice to talk to.

Manojkumar Pavithran 
Rating:
5.0

Customer did not leave a comment.

Teresa Rios 
Rating:
5.0

Customer did not leave a comment.

Esteban Ochoa 
Rating:
3.0

They did not have the truck prepared with all extras reserved and they didn't have all the equipment I requested when booking.

Erin Vandorn 
Rating:
4.0

Customer did not leave a comment.

Melanie Hantze 
Rating:
1.0

As expected, a nightmare getting trailer, with 3 people including manager not honoring rate, p/u location previously confirmed but never changed, and should have known drop off location unavailable. I called 3 times before p/u and still confusion. Drop off location PER CONTRACT changed with email stating "per OUR conversation" for which h I NEVER HAD A CONVERSATION WITH ANYONE - only an email day we arrived after driving 2,000 miles stating the location changed. Didn't see email until long after we arrived.

Mike Furois 
Rating:
5.0

Customer did not leave a comment.

Yadu Paudel 
Rating:
5.0

Customer did not leave a comment.

Paul Matsuda 
Rating:
5.0

The van was a little "rickety". The steering was soft. The people/employees where amazing and helpful.

Matthew Tylman 
Rating:
5.0

Customer did not leave a comment.

Carol Vicario 
Rating:
5.0

Everyone was very kind and helpful. Thank you!

Maria Sulli 
Rating:
5.0

Just keep up with the good customer service.

tom allen 
Rating:
5.0

Drop of was very easy.

Michael Boehm 
Rating:
3.0

It was the best experience since the air condition didn’t work. After loading the vehicle and we all a sweating, tried to turn on the AC and it was blowing something but it wasn’t cold at all. Had to return it after 3 hours because we couldn’t do anything further without AC.

Calvin Nguyen 
Rating:
5.0

Huge challenges with the app. I reserved a pick-up time of 0630. Went to check on my reservation around 0530 and there was no record of it. Furthermore, my account had another name associated with it. Called customer service; spoke with two different departments. Last person claimed problem was solved. Showed up on-site and still no record of reservation. Gabe (on-site person) was the only helpful human in the process. Give him a promotion and a raise and immediately terminate whoever is in charge of the “on-line” systems at U-Haul.

John Hoefert 
Rating:
2.0

The back of the van had leaves and flowers on the ground so I had to sweep those out before dropping off to avoid a fee per the sign posted in the truck. There was no lock on the back and sadly I didn't notice until I had the truck loaded up. I called the location and the guy was surprised to hear it wasn't there, but said I didn't need it and would be fine. There's also a high pitched noise coming from the driver side, might want to take a look. It's a bummer it appears the vehicle wasn't inspected prior to me picking it up because the noise, messy back and missing lock would have been seen. The noise could have resulted in a safety issue.

Rachael Forman 
Rating:
3.0

Communication

Brandon Cooley 
Rating:
5.0

Friendly and polite people

Robert Haynes 
Rating:
5.0

Customer did not leave a comment.

Randy Oline 
Rating:
4.0

Better signage to the pickup location . Employees were great! Very easy process.

Suesann Abdelrasul 
Rating:
5.0

Customer did not leave a comment.

Mark Broadus 
Rating:
5.0

Customer did not leave a comment.

Scott Fraser 
Rating:
5.0

Quick and simple

Robert Haynes 
Rating:
5.0

Customer did not leave a comment.

Teena White 
Rating:
5.0

Customer did not leave a comment.

David Ressler 
Rating:
5.0

Customer did not leave a comment.

Victoria Hamill 
Rating:
5.0

I understand you are trying to get all the life you can out of them, but the truck was getting a bit sketchy to drive.

Steven Frankini 
Rating:
5.0

Customer did not leave a comment.

Jennifer Koenig 
Rating:
5.0

Thank you My moving process went very smoothly with the help of Uhaul.

Terressa Tucker 
Rating:
4.0

Customer did not leave a comment.

MARK MCCUEN 
Rating:
2.0

The guy is new and gave me the wrong information about the extra day payments par day which was actually 40 not 20 And mileage was 1.00 not .49 cents

Annabel Pelayo 
Rating:
5.0

Customer did not leave a comment.

Cole Meskan 
Rating:
5.0

Angel H was pleasant and extremely helpful. I appreciated his customer service skills

Garfield Mairs 
Rating:
5.0

Sean and Angel were very friendly and courteous. I waited under 10 minutes to pick up rental and also under 10 minutes to return it. The crew is very efficient.

chris madrid 
Rating:
5.0

Customer did not leave a comment.

Courtney Schmidl 
Rating:
5.0

Customer did not leave a comment.

ALOK GUPTA 
Rating:
5.0

Customer did not leave a comment.

Elmo Gilder 
Rating:
5.0

Customer did not leave a comment.

Casey Aldridge 
Rating:
5.0

Customer did not leave a comment.

ismael khalid 
Rating:
3.0

Customer did not leave a comment.

Bernard Makabe 
Rating:
5.0

Customer did not leave a comment.

Paul Rohr 
Rating:
1.0

Customer did not leave a comment.

craig thornton 
Rating:
5.0

The staff is Amazon I would work with them again anytime!

Nicholas Hudson 
Rating:
5.0

Excellent customer service. Handled my rental pick-up and return quickly and professionally, as they usually do at this location during the several times I have rented from U-Haul.

Albert Thurman 
Rating:
5.0

For once, there were people in the office and got help right away. Everyone was friendly and processed me quickly.

SUSAN MCDOWELL ONTIVEROS 
Rating:
5.0

Customer did not leave a comment.

Steven Reamer 
Rating:
5.0

Customer did not leave a comment.

jordan maxwell 
Rating:
5.0

Customer did not leave a comment.

Julian Lopez 
Rating:
5.0

Customer did not leave a comment.

Judel Ingalla 
Rating:
5.0

Customer did not leave a comment.

Austin Booty 
Rating:
4.0

Customer did not leave a comment.

Mindy Carpenter 
Rating:
5.0

Great experience, could probably use a few more people working there. Had to wait a bit as the only guy working was installing a bumper hitch ... Thanks

Stephen Hoeland 
Rating:
5.0

As a fabricator, I'm always impressed at the engineering of your trailers. I wish I could buy one. :)

Michael Ingoglia 
Rating:
4.0

Customer did not leave a comment.

Kenneth Woycechowsky 
Rating:
2.0

Get a trailer with a bad tire then have to wait for some to come fix agent there help with get right people to get it taken care off

david schlegel 
Rating:
5.0

Customer did not leave a comment.

Tolga Yalcinkaya 
Rating:
1.0

Scheduling staff gave me wrong information concerning size of containers and delivery.

holly domingo  |  Overall Experience 
No reviews have been submitted for this location.

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