We walked in to the facility and no one was in the building to check us in. After waiting 10 minutes we went into the parking lot and search for an employee. The younger male employee was rude and short and was not knowledgeable about the pricing and fees. The employees continued to hold personal conversations while we were checking in as well. When we returned the truck, we were overcharged. I plan to call on Monday to discuss this situation with their manager.Eduardo L.
Customer Reviews for U-Haul at Elliot Rd
Tempe, AZ 85284
(Btwn Elliot & Warner)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fast and efficient, good equipment, great staffDavid N.
El cliente no dejó un comentario.HOWARD S.
I called and asked for an extra hour after only renting for four hours and was told I would be charged $40 for the extra hour. They wanted to double my price because I wanted one extra hour after only using the truck for four hours. When I return the truck I use the mobile app. I asked an associate where the dropbox was and he told me if I didn't bring the truck around for him to inspect, That I would be charged and possibly accused of stealing the truck. Even though I had completed the drop off through the app and took a picture of where I left the truck. I am now making small trips with my car to my storage because I didn't want to pay an extra $40Kendall G.
El cliente no dejó un comentario.Danielle W.
El cliente no dejó un comentario.DONALD B.
I met with the Uhaul associate outside. No need to go inside to drop off the truck.VICTORIA W.
El cliente no dejó un comentario.Jose B.
This is the 3rd location we had to go to. The first location we were sent to didn't even do business with U-Haul any longer. The second location advised us (after we had to wait in line 30 minutes) that they had no trailer available even after the service area assured us they did. This 3rd location had the trailer but by this time we were extremely frustrated and hours behind schedule.CONNOR G.
Be happy to help. Everyone who worked there seemed like they didn't want to be there.Julio E.
El cliente no dejó un comentario.LYNDELL B.
The Young men that helped us were great! ¡Gracias de nuevo!MARGARITO M.
good service Nigh watchman was very helpful.DIANA M.
El cliente no dejó un comentario.AIESHA R.
Your guy at the rental location told me to load the heavy stuff in the back..and the east a bad idea..I also most died twice on the highway in Texas ...I should've went by the sticker on the trailer but he said to don't pay mine to that because my hitch was a little low but that wasn't the case..me and the state trooper re arrange everything like sticker ..60% in front and 40% on the back..the guy who fills up the propane was the one with that idea..never again will rent from that location.buy the new kid who did my reservation , he was helpful but that propane guy it's gonna get people killed.Jeffrey P.
Office staff friendly, efficient, and didn't waste my time. Great experience w staff and vehicle.Alice C.
Customer Service was terrible. There was a representative who did not want to help and said to another representative that he didn't want to help and they got it. He then helped me but had an attitude. Terrible customer service and experience in store and during check out.VINCENT G.
Every member on your staff were very helpful and professional and provided assistance as needed, thank you and keep up the great service.Edward J.
Great experience!Brian B.
I accidentally parked in the wrong place coming into the building. A worker approached me and asked if it was my car. I said yes. He said â€˜move it'. I said, you can ask me to move it. He said, I don't have to ask, move it. What kind of customer service is that? I and everyone else while I was in the building that day was treated horribly. You guys suck and need a complete change in management.RANDY E.
El cliente no dejó un comentario.ADRIANNE T.
El cliente no dejó un comentario.Melissa E.
El cliente no dejó un comentario.JERRY R.
Very professional team and excellent customers service.yoandris L.
Air out the truck for any funny smell from the previous customer use. I got a truck that smells like someone smoked inside the truck.KURT S.
Dirty truck. Agent did not greet me. Agent implied I could not get a small van unless I had major credit cards which was a judgement and prejudice. I have several. He also told me the $20 after hours fee was included not additional. Too expensive nonchalant attitude.poor service.dirty equipment.Judith B.
El cliente no dejó un comentario.TEODORO B.
Extraordinario servicio al clienteTheresa W.
I wanted to rent a trailer and there was a trailer available. After waiting in the lobby for a while a guy finally came our to help me. I went through the whole process and was charged for renting the trailer. Following the rental process and being charged we went outside to hook the trailer up to my truck and found out that we needed an adapter for the trailer wiring. The guy said they didn't have the adapter and I wasn't able to rent the trailer. After being denied the trailer I was told to go back inside to refund my money. All in all i wasted my time and money. I'm still waiting to receive the $60 I was charged. I will not return to uhaul.RICHARD T.
El cliente no dejó un comentario.Punith E.
El cliente no dejó un comentario.RONALD T.
truck was dirty inside was definitely not cleaned, wipers where terrible and i had to travel from AZ to NyJASON S.
Received three separate charges on my account. Each charge was inaccurate. Also was charged for having the vehicle for 4 days when we returned the vehicle on time. Terrible customer service. The employee was on the phone the entire time trying to figure out his employee 401k stock options. He also did not inform us of the drop off policy, yet charged us for following his specific directions to just â€œdrop of the vehicle wherever.â€JEFFERY H.
Liam was very helpful and professional at his job. A great asset to your company.Kenneth G.
You guys charged me an extra day and had charged me for equipment you didn't have. I was on the phone for almost an hour and one answered. Now I'm going to have to drive to the store to get a refund.Trevor N.
El cliente no dejó un comentario.John B.
The trailer had not been checked in but they told me it was delayed, so I came late hoping it had been returned. I was met with "one hour late" and needed to keep the trailer another day due to what I was told over the phone when I called in to confirm before I drove 30 minutes to this location. I was charged extra for pads and now cannot reach anyone in a timely manner to contest the charges.Seth A.
Pay more attention when entering mileage and not charge for an extra 100 miles I didn't drive forcing me to waste time talking to customer serviceMark M.
I had made reservations well in advance of my pickup date. I reserved a 26-ft truck, 2 utility dollies, 1appliance dolly, and 1 furniture dolly. When I arrive for pickup not one of these were in the truck. I went inside to the counter to make the help aware of this, they confirmed on the reservation that I did reserve these. They then told me that they didn't have any available. And that was the end of it. Had I known this would happen I would have reserved my truck at a different location as all of these were extremely important for this move. I end up leaving arefrigerator to give away because we did not have the appliance dolly to move it and by the time we could get help to move it I had to have the truck back. I gave away furniture because we did not have the furniture dolly before needing to get the truck back. The move took us twice as long cuz all they were able to get me was one little utily dolly. Very disappointedBrandon J.
Was disappointed that I reserved a furniture dolly and apparently there wasn't one in stock. Made the move harder than expected.Alan H.
El cliente no dejó un comentario.RHONDA R.
El cliente no dejó un comentario.Paul O.
All goodTimothy D.
El cliente no dejó un comentario.Peter M.
Customer service is a must, Uhaul has gotten away with this for to long! your customer service is absolutely horrible, your able to treat customers this way and make them wait in long lines, wait on hold for over 20mins calling another location from a uhaul location, it's absolutely ridiculous the wait times all because there isn't another vendor or competitor within a few miles. This is the second mishap I have had with uhaul not sure what's going on with your service levels but they have fallen waste side....sad to see a huge company continue to struggle with customer service its just a matter of time before it catches up to uhaul....BENITO G.
Nothing, no improvement necessary.Robert K.
Check-in was very good check-out was good - all done on-line, so didn't see the receipt til much later. It showed the time was 5 minutes over 24 hours and charged for another full day. I don't think that would have happened if I were turning it to the counter and doing paperwork with most people. I'm going to revisit the idea of the 24/7 systemSTEVEN M.
No improvements needed! Received Extremely superior customer service when picking up the trailer.PETER W.
Wash truck other than that everything was great the staff was excellentMONICA G.
El cliente no dejó un comentario.William K.
You guys are awesome! Super helpful, professional, and efficient! Definitely will recommend you to others when they move!Bridget K.
El cliente no dejó un comentario.ROBIN K.
El cliente no dejó un comentario.JOYCE M.
Staff was friendly and helpfulSamiuela T.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.SHANIA Y.
El cliente no dejó un comentario.Fabian G.
El cliente no dejó un comentario.KAVEH S.
Great customer service!MARLENE M.
Excellent custom service.Ahnah A.
El cliente no dejó un comentario.Douglas S.
The only thing I brought the truck back the same day and still had to pay for the 24 hour rental. And didn't put the miles I estimated. I have been renting form U-HAUL for years and also worked them 5 years.MICHAEL W.
El cliente no dejó un comentario.Jaleesa T.
Archer especially was extremely helpful and made the process fun.JORDAN P.
They could use a few more bodies to help out with the influx of customers. Due to the current virus situation though, they are doing an excellent job of helping as many people as they can and still continue to be "virus safe". They are doing a great job...MAURY H.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.WAYNE V.
Keep the air ventilation set up more frequently in the office. There are customers who still seem to be unaware that they are expected to wear a mask. And these customers talk beyond the answers need to provide the info requested by the CS rep.Marthaelena C.
Big hub. Lots of equipment. Waited on poor networking. The place desperately needs a makeover. Poor working conditions for employees.PATRICIA W.
El cliente no dejó un comentario.Dustin S.
The crew was great. Really appreciated kevinRICHARD Z.
El cliente no dejó un comentario.Brianna S.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.CARLA J.
El cliente no dejó un comentario.Neill J.
El cliente no dejó un comentario.Jacqueline C.
As a Service Provider for Uhauls Movinghelp.com att POG Moving & Helpers, the Valley's #1 and Premier moving labor service. THis location on Priest is always clean and organized and helpful with information about our customers needsSpencer B.
Receive the vehicle without fuel, was charged 10 gallons and went 20 miles, truck gets better than 2 miles to the gallon, second was supposed to be contact less pick up, keys were in the bay that was locked had to find an employee who had attitude that he had to do his job. Very unhappy.Hollie B.
Customer service was terrible when we got there earlier in the day one guy said he didn't have anything. We received a phone call around 4pm that a truck was ready I think the call was from a call center. We got to location and they said the truck wasn't ready.AHMED A.
El cliente no dejó un comentario.LUZ H.
El cliente no dejó un comentario.Monica S.
Amazing customer service. Dropping off was fast and easy and the guy was super nice. You don't see that much these days so it was greatly appreciated.Kristen E.
El cliente no dejó un comentario.Deborah B.
The service was excellent. I started off renting a small trailer, but had to upgrade at the last minute. A gentleman named Liam helped me out by making the necessary adjustments, and I was on my way. Thanks for the helpEarl G.
El cliente no dejó un comentario.ZACHARY V.
El cliente no dejó un comentario.SANTOS V.
The last 10 times I've gone, I've had to provide my current address. They say they're gonna update my records, but never happens. Usually have zero issues here with staff and equipmentJASON S.
Told me truck would be $60 to deive aceoss streer and back 11miles they proceeded to charge snother $40. Done with uhaul.Brian B.
El cliente no dejó un comentario.PEDRO G.
Customer service was great!Sesario E.
Need more people working for you more so on the weekend I think you guys need runner with radio that way they can radio to the other guy when to bring the truck up plus the miles and how much gas is in the truck I think it would move faster service on the weekend thank you for your service.KEVIN J.
El cliente no dejó un comentario.Mike D.
It is confusing, i was told to use the app to check in or i will be charge $20 when i picked up the Van, but when i got there to return, the attendant seem to be upset that i didn't pull in to have him inspect and check me in. Not sure what is the policy now. Please explain if i should check in only after hours.JOSE V.
Friendly experience and in and out quickly.Ronald S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Karen G.
I have rented from this uhaul location twice in the last 2 years and will not rent from uhual again. I signed up for the option where I can get the truck myself with online check in which should be fast and easy - as well as take a load off the employees working plus make it so I don't have to interact with people durring this pandemic. Each time I rented the truck was difficult to find and then when we were doing the inspection for the truck online ...they never sent us a code to get the keys - not on the online screen, no text, no email, no phone call, nothing. Which means we have to stand in a long line waiting to get help to get into a truck we should not have needed assistance with. They are always understaffed. Luckily this time we got in before the line was out the door and it only took 20 minutes to be helped (we were the 2nd person in line), but our first experience it took well over 45 minutes to get help. That eats into my reserved time and delays the move in schedule I have for myself. For a process that should take 5 minutes, I give the online system 1 star our of 5 stars. Very disappointing and very frustrating. Will be discouraging people from using uhaul. Please fix the online system and get more staff members working on the weekends when you know a lot of people are moving. We weren't the only ones frustrated there was only 2 people working on a Sunday at 9am. This doesn't reflect on the staff themseves (who were doing the best they can within the circumstance), just on the way this location and the online system operates. Thanks for your time and I hope action is taken. Moving is tiresome and stressful enough. I would promote a company that actually made it better. Instead this was the most frustrating part of moving.Nathan K.
Scheduling staff gave me wrong information concerning size of containers and delivery.holly d. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!