Customer Reviews for U-Haul at Deer Park

5,662 comentarios

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

(757) 595-7100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Your team that was great!

Glen P. 
Clasificación:
5.0

The staff was very friendly and helpful, place was organized, clean, and well stocked.

David S. 
Clasificación:
5.0

Thanks Great service

Diane D. 
Clasificación:
1.0

I originally had a truck booked for the same location as my storage unit. Without telling me, no phone call from a representative, my pickup location was changed to 16 miles in the opposite direction from my house and storage unit. Basically wasted my time (and money because I had to pay for the additional miles and gas) just driving around when we should have been moving. We have a 13 month old so complicating the process was disappointing. Penske messed up a reservation location in the past and offered a 20% discount. Uhaul basically just knows you are stuck with them and the circumstances the day of so they didn't care.

Adelynn D. 
Clasificación:
5.0

There was a huge pile of saw dust in the truck when we picked it up. We swept it out because we didn't want to get charged.

Chris D. 
Clasificación:
5.0

Quick, professional and courteous service.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro Q. 
Clasificación:
5.0

The service was quick and efficient!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCHUBERT V. 
Clasificación:
5.0

This location was convenient, the staff didn't waste any time to check u out and were very pleasant and thorough... The return went smoothly... I would recommend this U-Haul location to anyone who wants a good experience. I have used this location before and I will continue to use them in the future.

Patricia V. 
Clasificación:
5.0

Great staff

Tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
5.0

Everything was great. The service was wonderful.

Martha H. 
Clasificación:
1.0

Unprofessional staff

Jamie P. 
Clasificación:
5.0

Keep doing what you're doing now.

Emilio L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELIA G. 
Clasificación:
3.0

The truck they gave me still had trash in the front. The check engine light was on and the exhaust was messed up

Melisa T. 
Clasificación:
5.0

The only teeny thing was that the cupholder was broken. Not a huge concern, but I would have used it if it was not broken! Overall, we had a great UHAUL experience!

Robin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

theodore J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTDALE G. 
Clasificación:
2.0

Originally requested a non local travel. I was coming for Newport News, VA to Virginia Beach. They never contacted me to tell me they switched to a local travel so I had to drive all the way back to Newport News the following day to return the truck. It would have been nice to know that they did this prior to picking up my rental. I ended up paying additional fees just to drive it back to Newport News. The “manager” female, white blonde was very rude when I got to this location and not willing to accommodate. However, the black guy with dreads ensured I had a quick and easy check out process.

Lauren Z. 
Clasificación:
5.0

This is one of my favorite U-Haul locations. They normally have the needed equipment available and ready for use. Thanks for always being there when needed.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith S. 
Clasificación:
5.0

Everything went very smoothly, from the reservation, to pickup, to return.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

heather G. 
Clasificación:
5.0

Friendly and fast

Gerald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Ninguno

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie S. 
Clasificación:
5.0

Very friendly and helpful

Duane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha J. 
Clasificación:
5.0

Online Reservation was simple and user-friendly. Pick-up and return was the same. All communication between UHaul staff and myself was pleasant, courteous and accommodating. The truck itself was very clean, easy to drive, open and close. Excellent and stellar service!

Ali G. 
Clasificación:
5.0

Friendly, professional, great overall experience.

James C. 
Clasificación:
5.0

None at this time

Sonja E B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Very quick and easy to rent. The process has improved tremendously from the last time I rented a u haul

Kermit W. 
Clasificación:
3.0

I went for a cargo van and the van was full of dog hair so I was upgraded to a 15 ft. Truck and it was nasty to say the least inside box was dirty and the interior was disgusting as well cigarette butts and ashes it the ashtray not wiped down or swept out the overall upkeep is deplorable

DEMITRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
3.0

More attention should be given to the conditions of the equipment before renting. In my case, the back lifting door was very hard to raise and just as hard to pull it back down. It was as if it was off the tracks. This should have been identified by someone and corrected before renting it out. This was on 10 ft truck. I brought this to the attention of the person who checked me in. This truck had another renter waiting. I am betting that renter has the same problem.

Roy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

EULAMANLEY B. 
Clasificación:
5.0

hands down the best u-haul location we've ever dealt with!

Suesanne S. 
Clasificación:
5.0

The in store help was great. The web page & phone app were just about useless. The 1800gouhaul help was marginal at best. (Said my car dolly was returned but still listed as pending on website... then again, website could be wrong.)

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Newton C. 
Clasificación:
5.0

Nothing. Everything went smoothly, like the other times I rented trucks from this location over the years. Gracias.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margrate B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold H. 
Clasificación:
5.0

All good

Stephen C. 
Clasificación:
2.0

I was charged twice and the problem still isn't resolved

vanessa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wail A. 
Clasificación:
5.0

I couldn't get the app to accept my photo of the odometer reading, must've tried 15 times. I was about to give up and saw the uhaul address on the return box, went back to the truck tried again and it went through on the first try. I guess you could work on that.

Antonio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA S. 
Clasificación:
3.0

I needed and reserved the truck in Smithfield va. But the store over there rescheduled it for a store in Newport News. We had moving blankets reserved and they claimed they didn't have any. So I paid a lot more the the extra mileage. But I guess that's how y'all make money

Keith C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tejah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erdene C. 
Clasificación:
3.0

i got good service from the u-haul place i rented from but the 10ft truck itself kept jerking and bouncing as it the shocks needed replacing all the way to chesapeake and back. and it was low on gas so had stop n get gas before i got on the road the also thde amount i paid was trice as much as the quite so wasnt prepared for the extra expense.

Espinola H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tandaleyia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mika G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID U. 
Clasificación:
3.0

Maybe don't try to scam every customer. $10 was added to my bill for gas even though I brought it back with more gas then I left I showed attendant and all he could say is I'll have a manager fix this tomorrow. Also when I booked the u haul I was told first 30 miles are free. When I got my receipt I was charged for every mile there was no 30 miles included. I've done business at this location before this time just felt scummy. Hope the manager does call and address this otherwise I was lied to about that as well.

MATTHIASTREVOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIKALORRAINE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHERDANIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIKALORRAINE G. 
Clasificación:
5.0

Great staff

MYLESALLEN P. 
Clasificación:
5.0

It was an amazing experience everyone was so nice there. Would use you guys again

MICHELLE ELIZABE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oneil B. 
Clasificación:
2.0

With a 12' trailer and no swivel caster is extremely difficult to lift by yourself. The pickup location had a jack. I did go afterhours to the drop off location but called to confirm I could drop off after hours. They should have mentioned the difficulty in removing the trailer by yourself without a jack and recommended coming when open. That could've been a huge liability if I got injured and I'm in good shape for a 32-year-old male and had a difficult time getting the trailer off the hitch.

Jordan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Latoya J. 
Clasificación:
4.0

Truck overheated the entire trip, seat bottom was falling out, shook over 50mph

PETERJOSEPH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINMARK R. 
Clasificación:
5.0

Staff at this location did a great job, very efficient and friendly, highly recommend them

JOSEPHANDREW L. 
Clasificación:
4.0

Maybe wipe down truck cabs between customers. Cup holders/middle console had some nasty sticky stuff in it. Other than that it was a smooth experience.

Shenica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANLEE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELLE A. 
Clasificación:
5.0

They are always helpful at this location great customer service good people at this location.

Robert P. 
Clasificación:
5.0

Great Customer Service! Keep up good work!

Chester S. 
Clasificación:
2.0

El cliente no dejó un comentario.

AVENCIAILISE R. 
Clasificación:
5.0

Very nice staff! Easy process for reservations and return Will continue to use in the future

JAMESTAYLOR W. 
Clasificación:
2.0

The representative I spoke with was unprofessional. When I came to the desk he was eating food (McDonalds). Leaning across the desk, he did not speak clearly. When I asked a question pertaining the purchase, he seemed irritated, and made me feel as though he was getting irritated. There was no attempt to help me feel comfortable with my purchase. I was not knowledgeable of the process for renting a truck, and I did not feel as though the representative went above and beyond to assist me.

ELLARESELEE ANNE H. 
Clasificación:
3.0

Very impersonable when dropping off the truck. No verification or final receipt provided. Just acknowledged the right drop off and that was it. Was pressured to return the truck as soon as possible since there was another customer waiting for it. I did originally request a 2 day rental because I knew I could not get it back before 10am.

Scott J. 
Clasificación:
1.0

There was snow all over the vehicle which we had to clean off ourselves. Then, the van was basically parked in and we had to squeeze ourselves out of the spot. This took 40 minutes into our reservation time. Then, we realized that the equipment we reserved was not in the van. We had to drive another 25 minutes back to the location to receive our reserved equipment to be told that there was no appliance dolly for us to use…so we had to drive to Home Depot to rent an appliance dolly since they couldn't provide us one. This is now 2 hours into our reservation. The help at this particular location was absolutely horrible. They did not try and help do anything and there is no chance I will ever recommend this location or uhaul again.

CAITLIN W. 
Clasificación:
5.0

Change nothing, the staff were professional and personable.

BRENDAJEAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIOLATROY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALDDEWAYNE D. 
Clasificación:
5.0

Great Customer Experience

Davetta H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDIN B. 
Clasificación:
1.0

Charge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.

Neisha S.  |  Overall Experience 
Clasificación:
5.0

Staff was incredibly helpful and professional. I'll highly recommend your services to others

CANDACE D.  |  First Impressions 
Clasificación:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J.  |  First Impressions 
Clasificación:
5.0

Excellent service

Harold F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba