Customer Reviews for U-Haul at Deer Park

5,690 comentarios

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

(757) 595-7100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ebony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

Service was good, truck was a little beat up. Still ran good overall

Brian S. 
Clasificación:
2.0

Rude employees brushing off customers and openly joking around and mocking customers on the phone. Customers there could not understand what was being said, because of heavy slang and slurred words by the employees. After turning in the truck, 4 people hanging out in front of the entrance smoking weed.

Anthony S. 
Clasificación:
5.0

Excellent process

Fred L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
3.0

El cliente no dejó un comentario.

chante P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyo S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATONIAPATRICE F. 
Clasificación:
5.0

Truck drove well & fit my moving need. Staff was helpful & courteous.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evonda V. 
Clasificación:
5.0

I think the attendant should walk out with customer to look over vehicle before leaving lot.

THERESA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

christina W. 
Clasificación:
5.0

The parking lot was very tight getting out, but there's not much that can be done about that. Everyone was very nice.

Hayden C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin H. 
Clasificación:
5.0

Great service

Kevin M. 
Clasificación:
5.0

Nothing! It was great from start to finish!

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Have a larger parking lot.

Rick N. 
Clasificación:
5.0

Great sales associate and professional. However, the company needs to stop taking photos of driver license. In today's cyber world, a significant concern.

RYAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

I couldnt get my password. me gioned it yo the guy at the desk. he coukd not help me. everyone was pleasant znd helpful. they were very busy.

Alice R. 
Clasificación:
5.0

The whole process was easy; the vehicle was super clean, well maintained. The staff on location was courteous and helpful.

Ruth D. 
Clasificación:
3.0

Was charged an extra $23.00 when I brought it back. They told me to bring it back the way I recieved it. I did just that.

Ray B. 
Clasificación:
5.0

Your team that was great!

Glen P. 
Clasificación:
5.0

The staff was very friendly and helpful, place was organized, clean, and well stocked.

David S. 
Clasificación:
5.0

Thanks Great service

Diane D. 
Clasificación:
1.0

I originally had a truck booked for the same location as my storage unit. Without telling me, no phone call from a representative, my pickup location was changed to 16 miles in the opposite direction from my house and storage unit. Basically wasted my time (and money because I had to pay for the additional miles and gas) just driving around when we should have been moving. We have a 13 month old so complicating the process was disappointing. Penske messed up a reservation location in the past and offered a 20% discount. Uhaul basically just knows you are stuck with them and the circumstances the day of so they didn't care.

Adelynn D. 
Clasificación:
5.0

There was a huge pile of saw dust in the truck when we picked it up. We swept it out because we didn't want to get charged.

Chris D. 
Clasificación:
5.0

Quick, professional and courteous service.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro Q. 
Clasificación:
5.0

The service was quick and efficient!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCHUBERT V. 
Clasificación:
5.0

This location was convenient, the staff didn't waste any time to check u out and were very pleasant and thorough... The return went smoothly... I would recommend this U-Haul location to anyone who wants a good experience. I have used this location before and I will continue to use them in the future.

Patricia V. 
Clasificación:
5.0

Great staff

Tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
5.0

Everything was great. The service was wonderful.

Martha H. 
Clasificación:
1.0

Unprofessional staff

Jamie P. 
Clasificación:
5.0

Keep doing what you're doing now.

Emilio L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELIA G. 
Clasificación:
3.0

The truck they gave me still had trash in the front. The check engine light was on and the exhaust was messed up

Melisa T. 
Clasificación:
5.0

The only teeny thing was that the cupholder was broken. Not a huge concern, but I would have used it if it was not broken! Overall, we had a great UHAUL experience!

Robin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

theodore J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTDALE G. 
Clasificación:
2.0

Originally requested a non local travel. I was coming for Newport News, VA to Virginia Beach. They never contacted me to tell me they switched to a local travel so I had to drive all the way back to Newport News the following day to return the truck. It would have been nice to know that they did this prior to picking up my rental. I ended up paying additional fees just to drive it back to Newport News. The “manager” female, white blonde was very rude when I got to this location and not willing to accommodate. However, the black guy with dreads ensured I had a quick and easy check out process.

Lauren Z. 
Clasificación:
5.0

This is one of my favorite U-Haul locations. They normally have the needed equipment available and ready for use. Thanks for always being there when needed.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith S. 
Clasificación:
5.0

Everything went very smoothly, from the reservation, to pickup, to return.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

heather G. 
Clasificación:
5.0

Friendly and fast

Gerald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Ninguno

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie S. 
Clasificación:
5.0

Very friendly and helpful

Duane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha J. 
Clasificación:
5.0

Online Reservation was simple and user-friendly. Pick-up and return was the same. All communication between UHaul staff and myself was pleasant, courteous and accommodating. The truck itself was very clean, easy to drive, open and close. Excellent and stellar service!

Ali G. 
Clasificación:
5.0

Friendly, professional, great overall experience.

James C. 
Clasificación:
5.0

None at this time

Sonja E B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Very quick and easy to rent. The process has improved tremendously from the last time I rented a u haul

Kermit W. 
Clasificación:
3.0

I went for a cargo van and the van was full of dog hair so I was upgraded to a 15 ft. Truck and it was nasty to say the least inside box was dirty and the interior was disgusting as well cigarette butts and ashes it the ashtray not wiped down or swept out the overall upkeep is deplorable

DEMITRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
3.0

More attention should be given to the conditions of the equipment before renting. In my case, the back lifting door was very hard to raise and just as hard to pull it back down. It was as if it was off the tracks. This should have been identified by someone and corrected before renting it out. This was on 10 ft truck. I brought this to the attention of the person who checked me in. This truck had another renter waiting. I am betting that renter has the same problem.

Roy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

EULAMANLEY B. 
Clasificación:
5.0

hands down the best u-haul location we've ever dealt with!

Suesanne S. 
Clasificación:
5.0

The in store help was great. The web page & phone app were just about useless. The 1800gouhaul help was marginal at best. (Said my car dolly was returned but still listed as pending on website... then again, website could be wrong.)

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Newton C. 
Clasificación:
5.0

Nothing. Everything went smoothly, like the other times I rented trucks from this location over the years. Gracias.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margrate B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold H. 
Clasificación:
5.0

All good

Stephen C. 
Clasificación:
2.0

I was charged twice and the problem still isn't resolved

vanessa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wail A. 
Clasificación:
5.0

I couldn't get the app to accept my photo of the odometer reading, must've tried 15 times. I was about to give up and saw the uhaul address on the return box, went back to the truck tried again and it went through on the first try. I guess you could work on that.

Antonio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA S. 
Clasificación:
3.0

I needed and reserved the truck in Smithfield va. But the store over there rescheduled it for a store in Newport News. We had moving blankets reserved and they claimed they didn't have any. So I paid a lot more the the extra mileage. But I guess that's how y'all make money

Keith C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tejah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erdene C. 
Clasificación:
3.0

i got good service from the u-haul place i rented from but the 10ft truck itself kept jerking and bouncing as it the shocks needed replacing all the way to chesapeake and back. and it was low on gas so had stop n get gas before i got on the road the also thde amount i paid was trice as much as the quite so wasnt prepared for the extra expense.

Espinola H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tandaleyia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mika G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID U. 
Clasificación:
3.0

Maybe don't try to scam every customer. $10 was added to my bill for gas even though I brought it back with more gas then I left I showed attendant and all he could say is I'll have a manager fix this tomorrow. Also when I booked the u haul I was told first 30 miles are free. When I got my receipt I was charged for every mile there was no 30 miles included. I've done business at this location before this time just felt scummy. Hope the manager does call and address this otherwise I was lied to about that as well.

MATTHIASTREVOR M. 
Clasificación:
1.0

Charge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.

Neisha S.  |  Overall Experience 
Clasificación:
5.0

Staff was incredibly helpful and professional. I'll highly recommend your services to others

CANDACE D.  |  First Impressions 
Clasificación:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J.  |  First Impressions 
Clasificación:
5.0

Excellent service

Harold F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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