Comentarios del cliente para U-Haul at Deer Park

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Deer Park

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Douglas W. en

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El cliente no dejó un comentario.

Harley R. en

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El cliente no dejó un comentario.

Christopher K. en

Grado:

Courteous, prompt, efficient. Top notch location.

Natasha P. en

Grado:

The service was excellent. Friendly and professional staff, overall a great experience!

Seth D. en

Grado:

I rented the truck for two days for about 250 dollars and the salesperson said If I bring it back a day early they would only charge me for one day. So I brought it back a day early and guess what they charged me 250 for for one day. and I only went to Charlottsville and back to Neport News talk about super expensive trucks I will definitely recommend not to use UHUAL ever.

Byron M. en

Grado:

El cliente no dejó un comentario.

Marcus A. en

Grado:

I came in the morning after I turned my uhaul in to retrieve the money owed to me after the deposit. I was told I could come in and get in cash as long as came within 24 hours of returning my Uhaul. I came and was informed that they had already sent out a check with my money. I was told that they’re suppose to be in possession of the uhaul for a minimum of 24 hours before they can send a check, but they sent one anyways. I was very spread thin financially after to moving so I really needed that money today. I’m giving you two stars because employees are not following their own policies and it’s put me in a financial bind.

Victor V. en

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El cliente no dejó un comentario.

Deborah H. en

Grado:

When returning & trying to check in online with an apple phone, your system would not pick up my location. I was on the phone for over 45 minutes trying to reach someone for assistance. I left & once I received help with settings, went back & was able to check in. Your site should give iPhone instructions to save this hassle.

Kurt D. en

Grado:

Very quick and easily fixed the web site mix up great crew

Carla R. en

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El cliente no dejó un comentario.

Jeanette W. en

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El cliente no dejó un comentario.

John D. en

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El cliente no dejó un comentario.

Susan H. en

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El cliente no dejó un comentario.

Ricky B. en

Grado:

Service was good and nice professional workers but not enough parking for customers to park a bigger lot or free up some space would be nice for this location overall everything worked out nicely for me ??!!!

chris C. en

Grado:

In and out in about 3 minutes!

Michelle D. en

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El cliente no dejó un comentario.

Anthony D. en

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The customer service was nice and friendly.

Yvette W. en

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Did everything over the phone. They were helpful and friendly.

Alain P. en

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El cliente no dejó un comentario.

Danielle D. en

Grado:

The two ladies working on 12/21 were consummate professionals and fit me in during a bind when my Budget truck reservation didn’t happen in the day if my move. I couldn’t be happier about my experience and you have now gained a Uhaul customer for life. I couldn’t thank these ladies enough!

Randall B. en

Grado:

Have 5x9 enclosed trailers available

Barry R. en

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El cliente no dejó un comentario.

Sheri W. en

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Ask people before they leave did they order anything extra online that they needed to pick up also.

Glenn W. en

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Everything was ideal. Crystal was friendly and helpful.

Moranda W. en

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El cliente no dejó un comentario.

elliott B. en

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El cliente no dejó un comentario.

Lawrence S. en

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El cliente no dejó un comentario.

James F. en

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El cliente no dejó un comentario.

Chad B. en

Grado:

I made a reservation for Saturday December 7th and was never told a time to pick up the 15’ Uhaul. The uhaul representative stated “they open at 7am and close at 7pm”.Upon arrival Saturday December 7th. I was told my reservation was canceled due to arriving at 8:35 and uhaul off of j. Clyde didn’t have any more 15’ trucks available. No phone call was ever made to let me know my reservation was about to become void after a certain time. I end up selecting a 10’ trailer and had to estimate the mileage I would be using. I never received a receipt or email breaking down what uhaul was charging me for. The total that showed up on my bank statement was $104. I really will not be using Uhaul any longer.

Lorraine L. en

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El cliente no dejó un comentario.

Tara M. en

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El cliente no dejó un comentario.

Kim D. en

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El cliente no dejó un comentario.

Candace S. en

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El cliente no dejó un comentario.

Sheena K. en

Grado:

Awesome customer service!! Highly recommend!!

Dennis S. en

Grado:

Excellent employees, helped resolve a billing issue and went the extra mile to make sure I was happy with services provided. Will recommend this location to friends and will use again when my next U-Haul is needed.

Walter B. en

Grado:

El cliente no dejó un comentario.

Steven K. en

Grado:

Very professional staff on both ends

Nathan J. en

Grado:

Had an issue for two weeks trying to get a car dolly. Had to drive from Hampton to get it even though I had reserved one at Hampton location twice and both times was not able to get one or a working one. This location had one. I did receive excellent customer service from both locations but frustrated about having to reserve twice at Hampton and had to drive to this location still awaiting my refund credit.

Kelly G. en

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El cliente no dejó un comentario.

Katrina B. en

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El cliente no dejó un comentario.

Ernest W. en

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El cliente no dejó un comentario.

Jaime P. en

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El cliente no dejó un comentario.

anthony H. en

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El cliente no dejó un comentario.

Darrell B. en

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El cliente no dejó un comentario.

David B. en

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El cliente no dejó un comentario.

Christopher K. en

Grado:

I didn't like having my driver's license photographed with a cell phone. This seems very risky. Can't you implement a card scanner to put the image directly into your system.

Raymond H. en

Grado:

The only problem I had was when I went to turn it in there was some dry rot on the tire.

Tina M. en

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El cliente no dejó un comentario.

Tyret F. en

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El cliente no dejó un comentario.

Jeremy G. en

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The staff was awesome!

Steven M. en

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El cliente no dejó un comentario.

Nancy P. en

Grado:

I just wanted to say that Rowan Kiser was is one of the best customer service by being so emetic and informative. I have worked in sales/customer service for over 35 years and it's great to see such a warm and caring young lady. I was moving my Moms car from Virginia to Florida and she was understanding because she just moved her Granny. Her other coworker Ivory Kurek was also very nice and helpful. U haul is lucky to have such wonderful and hardworking young ladies working for them. Thanks again, for making such a stressful move easy with the car trailer. Nancy Palmer

Keith G. en

Grado:

Friendly efficient staff!

mary J. en

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El cliente no dejó un comentario.

William B. en

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El cliente no dejó un comentario.

Renata P. en

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El cliente no dejó un comentario.

Tia C. en

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El cliente no dejó un comentario.

Gail K. en

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El cliente no dejó un comentario.

Donald T. en

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El cliente no dejó un comentario.

Lisa E. en

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El cliente no dejó un comentario.

Shatiea F. en

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El cliente no dejó un comentario.

Rick K. en

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El cliente no dejó un comentario.

Kevin D. en

Grado:

U haul used to be the best option for affordable moving. However, when a base $26 dollar truck costs $ 68 dollars just to travel less than 25 miles due to cost per mile! I don’t think uhaul is affordable for most purposes

LaVonya W. en

Grado:

El cliente no dejó un comentario.

Eric M. en

Grado:

Trailer got towed i called the uhaul place to get uhaul surrendered to me but they never called now six days later i owe uhaul 650 extra dollars.

Ebony M. en

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El cliente no dejó un comentario.

Tyret F. en

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El cliente no dejó un comentario.

Charnay F. en

Grado:

Staff was super friendly!

Richard W. en

Grado:

Add more counter help. I waited about 15 minutes to drop off the equipment.

Sammy H. en

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El cliente no dejó un comentario.

Cathy W. en

Grado:

The employees at Deer Park U-Haul in Newport News Virginia where amazing and very helpful

Keisia A. en

Grado:

I've rented a uhale many times and have never had to leave a second phone number, show proof if Insurance, and asked "Do you have any questions before you sign for the vehicle. The tone was ridiculous, I felt like I was renting something from the White House. I will not return to this location.

Shardae B. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Good location, hard working staff, clean trucks.

Dennis L. en

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El cliente no dejó un comentario.

Ryan W. en

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El cliente no dejó un comentario.

Jennifer W. en

Grado:

The ladies that helped us were awesome, showed us how to operate the trailer, etc... even helped us decide what products we needed. Outstanding customer service!

Robert A. en

Grado:

Was charged an extra $20 for after hour service fee. I have never been charged that before and I rent uhauls alot and it's for 24 hours. So it looks like I got to call customer service

Jarrod D. en

Grado:

El cliente no dejó un comentario.

Joseph A. en

Grado:

Outstanding location and very well trained, efficient, and friendly staff.

RICHARD T. en

Grado:

El cliente no dejó un comentario.

Harold F. en

Grado:

Staff was great and equipment was in great condition.

Francine D. en

Grado:

as a senior renter, (62) my biggest concern is that this company assumes everyone is familiar with its policies and procedures. Taking a photo of my drivers license front and back for ease of taking information seems extreme, especially with no explanation. I thought the person was using their personal phone and taking pictures of my personal information. No explanation just may I see your I.D. Secondly after my accepting to purchase the insurance and paying for the rental, then I was told what was not covered by the insurance. Customer Care is lacking in this particular location. When you have people that are capable on paper to Manage a facility but have little knowledge of understanding people or Customer (People) Care Then Customers are treated like a piece of technology in ones hands.

Jessica W. en

Grado:

The truck died and we had to jump it in order to get the truck returned.

CYNTHIA B. en

Grado:

No comment on change because my experience was great. Staff was professional and friendly. Would highly recommend this location!

Daniel D. en

Grado:

Explain final receipt to customers. I was charged for two days had to go back to the U-Haul shop to get this extra day taking off my credit card but it all worked out it's just too bad they couldn't do it over the phone

David S. en

Grado:

El cliente no dejó un comentario.

Latoya H. en

Grado:

El cliente no dejó un comentario.

Ann T. en

Grado:

Very easy process, helpful friendly staff. Many thanks!

Ramchandur B. en

Grado:

El cliente no dejó un comentario.

Adam R. en

Grado:

El cliente no dejó un comentario.

iftikhar M. en

Grado:

Very nice and professional ladies they know to take care of the customers

morgan S. en

Grado:

El cliente no dejó un comentario.

Bill M. en

Grado:

Turn-in time should be based on takeout time, not 'reservation' time.

Tameca J. en

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El cliente no dejó un comentario.

Stuart M. en

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El cliente no dejó un comentario.

Rafael H. en

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Good Customer Service.

Harold F. en

Grado:

Excellent service

Marisa C. en

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El cliente no dejó un comentario.

patrice B. en

Grado:

El cliente no dejó un comentario.