Comentarios de los clientes para U-Haul at Deer Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Deer Park

Clasificación general:

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Timothy G.
Clasificación:

El cliente no dejó un comentario.

Wilson B.
Clasificación:

Please explain *In Person* that if you drop off a vehicle after hours, you need to report mileage and the like over the app. My brother ran into problems because of that.

Eric H.
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Your employees at this location were freakin amazing. Actually made renting a truck enjoyable!!

SCOTTDWAYNE G.
Clasificación:

Great location and service

Cassandra C.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

Elizabeth I.
Clasificación:

N/A

AMANDALEE G.
Clasificación:

Great staff and customer service

Keith D.
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El cliente no dejó un comentario.

Catherine B.
Clasificación:

Maybe the employees not continue personal conversations when customers are standing in the store.

Mark B.
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El cliente no dejó un comentario.

Cheryl M.
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El cliente no dejó un comentario.

parungao M.
Clasificación:

El cliente no dejó un comentario.

Robert F.
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Everything here was clean and professional. People were great.

Patrice B.
Clasificación:

Nothing. Everything was nice and friendly.

Keandre S.
Clasificación:

El cliente no dejó un comentario.

Robyn H.
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Slow. Must've had two new hires on at same time. Had to redo contract when they realized I wasn't returning to same location. And then change trailers! Ridiculous. No helpful knowledge of Uboxes. Small selection of locks, boxes, etc.

Angel G.
Clasificación:

Just that steering wheel was sticky and low tire pressure indicator was on. Concierge said it was Ok, but one tire was low and another very inflated.

Robert B.
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El cliente no dejó un comentario.

Christopher D.
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The experience was good but my annoyance is with uhaul customer service number - 1800-GO-UHAUL - takes forever to answer the phone

sara H.
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El cliente no dejó un comentario.

Kayla A.
Clasificación:

El cliente no dejó un comentario.

CATHY L.
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The employees are top notch and I have always enjoyed using this particular location.

Gregory T.
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El cliente no dejó un comentario.

JOSEALBERTO G.
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El cliente no dejó un comentario.

Thomas J.
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Everything was fine but the equipment i had reserved was not available at pick up. I was offered the next larger truck at no additional cost.

DALE B.
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Nothing. We were at this location early with a number other people waiting. The two staff members were very good, good customer service and moved us along quickly. Would definitely rent from them again

Maddalena B.
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The tires on the truck were very low, they gave us a different truck with no issues and were happy with the new on.

Justin D.
Clasificación:

El cliente no dejó un comentario.

Courtney S.
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El cliente no dejó un comentario.

Amy K.
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El cliente no dejó un comentario.

Joe E.
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El cliente no dejó un comentario.

vanita T.
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Outstanding customer service!

Jodie C.
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Amazing customer service! Thank you.

Catherine S.
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El cliente no dejó un comentario.

Brian G.
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Very helpful. The trailer was surprisingly clean. The lot is small with a lot of vehicles/trailers so tight to drive through.

Rosanne T.
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El cliente no dejó un comentario.

John N.
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Hire an extra staff member to help answer the phone. The staff there were very busy with customers and as a result, phone calls to ask simple questions would result in very long hold times or getting kicked to the national help line.

Rodney J.
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El cliente no dejó un comentario.

Robert S.
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I had mistakenly made a reservation for the wrong day but this location was still able to provide me with a smaller trailer on the spot. Great service!

Casey G.
Clasificación:

El cliente no dejó un comentario.

Renee H.
Clasificación:

N/A

Jeffrey T.
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The place was very cluttered and disorganized. The parking lot looked like swat zone there were so many potholes. The older of the 2 associates was very rude at 9 am and was still at noon and I returned. Just overall a bad experience. Oh yeah and I had the wrong size extention and ballmount for trailer but the lady said they couldn't put it together because their tools were broken so I bought one from down the street and when I returned she asked why I left I could have. Bought from the and put together manually. Just poor service and attitude. Will not return

Clarence B.
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Staff friendly and helpful.

Barney A.
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El cliente no dejó un comentario.

Prosie A.
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El cliente no dejó un comentario.

Sandie T.
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The only issue is that the customer representative hooked the wrong trailer so when I went to check out, the other rep, mentioned it and because it was already hooked, I paid the difference but I feel like I shouldn't have for their mistake.

CATHY L.
Clasificación:

El cliente no dejó un comentario.

Myesha C.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Anita A.
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El cliente no dejó un comentario.

Trent C.
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El cliente no dejó un comentario.

Shanti Don H.
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El cliente no dejó un comentario.

Susan R.
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Nothing really to improve. My husband kept changing his mind about what type of vehicle to reserve, but the staff on site coped with that beautifully. Much thanks!

Elliott J.
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El cliente no dejó un comentario.

Tracey T.
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Nothing

Michael E.
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El cliente no dejó un comentario.

Tiffany B.
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The system went down I understand that takes time to come back up. But the employees were kind of rude and short about the issue. Employees can be more friendlier when it comes to speaking with customers.

Brian B.
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Staff was extremely helpful and professional. This location will be my first choice if I need moving services again.

ASHLEY G.
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El cliente no dejó un comentario.

Stephen A.
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El cliente no dejó un comentario.

Stephen A.
Clasificación:

El cliente no dejó un comentario.

La Trenia D.
Clasificación:

El cliente no dejó un comentario.

Romeo C.
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Walk with the customer to the truck to do visuals inspection and make sure that the truck will start . Most importantly is to locate the truck with customers vice just telling where the truck is parked.

Frederick H.
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El cliente no dejó un comentario.

walter C.
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El cliente no dejó un comentario.

brittany W.
Clasificación:

Better proactive assistance to customers

brian D.
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El cliente no dejó un comentario.

Joseph D.
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Very dirty showroom. I had to stand on a wooden pallet to do my transaction. Was like I was in a crappy barn.

Susan H.
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El cliente no dejó un comentario.

LEIF A.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

I didn't even make it 20 miles and the Tow Dolly fell apart on the Interstate going 55 MPH!!!!! Its a GOOD thing it was 4AM or lots of people would have been killed. The entire part about 400LBS came off because of a shear pin was broken. They wouldn't refund me and I'm making a trip to NJ, so not I have double the rate because its a one way rental getting one from there and bringing it back here. The NJ Uhaul place told me it was someone had backed this one up and a shear pin was broken. Just thing if I was on the interstate today with that car coming back from NJ to VA and the WHOLE car and top of dolly had come off at Baltimore or NJ or in VA by DC? I should be refunded 100% for both rentals for SAVING Uhauls butt on this one!!! Plus the entire bed of my truck is torn up trying to load this huge steel by myself. Im 63 years old in a couple months and it tore the whole bed liner and tailgate of my truck up and hurt my back. I was on the side of the Interstate in the dark loading this thing!!!!!!! This is a show truck too I've had for over 10 years, IM PISSED>

joel D.
Clasificación:

No improvement. Great Experience!

Jennifer A.
Clasificación:

Provide a Chair or bench so older or handicapped customers can sit down while waiting their turn. A man brought his elderly father with him and asked if he could sit somewhere but nothing Was available. His car did not have A/C and he didn't want to leave him outside in the heat.

Staci F.
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

Nothing. Very positive experience.

AARONDAVID T.
Clasificación:

Nothing

Michael W.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

El cliente no dejó un comentario.

Wesley R.
Clasificación:

Furniture dollies were rented with the trailer. After leaving I noticed one of them had a broken wheel. I called the location and was told they didn't have any more and they were the only location locally which had them. No solution was offered. That is disappointing.

jarnice J.
Clasificación:

El cliente no dejó un comentario.

Rob T.
Clasificación:

El cliente no dejó un comentario.

Aaron P.
Clasificación:

El cliente no dejó un comentario.

Timothy H.
Clasificación:

I believe the price of mileage is too high. I started out with a $20 truck and drove to Chesapeake and back and some how ended up with a $135 bill. For that amount of money, I could have paid to have the furniture delivered. I'll be moving labor day weekend to Williamsburg. Due to the outrageous cost of your mileage charge, I may be seeking other options.

TANISHA SHANE J.
Clasificación:

El cliente no dejó un comentario.

EDNAY M.
Clasificación:

El cliente no dejó un comentario.

STEPHANIEREGINA D.
Clasificación:

El cliente no dejó un comentario.

Jimmie R.
Clasificación:

El cliente no dejó un comentario.

Mary Karlene C.
Clasificación:

Two ladies both professional and courteous

Kathryn M.
Clasificación:

The staff is always friendly and helpful and I love the fact that the majority of the staff are women!!!! I only rent from this location..

John R.
Clasificación:

Much easier to rent a car! I provided a *ton* of info online (DL#, credit card, etc.), then had to wait in line anyway and do it again inside the store. Also, they asked for proof of insurance to waive that rider, but online never asked or prepared me for that. *Luckily* I had access to it on my USAA phone app. Also, when returning vehicle, I don't want to jump in line again. Parking in the return lane and watching other people walk inside makes me come out of my skin! Pls rework this whole process (or at least for previous renters, like me. Thx! - Dave

Edward R.
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I had no issues with pick up and drop off. Great experience

Dennis M.
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Very efficient pick up and drop off, I used the online checking. Staff was quick, efficient, friendly but still businesslike

Oscar J.
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El cliente no dejó un comentario.

kirk A.
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El cliente no dejó un comentario.

Kenneth W.
Clasificación:

I was disappointed that I had been flagged for a previous disputed payment and I wasn't notified when I made the reservation but instead the first I heard of this was the day of pickup. This is a poor way to do business and I plan to call customer service

Donya S.
Clasificación:

The parking lot is small and my truck was blocked my a returned vehicle

David C.
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Trailer needed a way to lock the tailgate.

Gretchen D.
Clasificación:

El cliente no dejó un comentario.

michael P.
Clasificación:

El cliente no dejó un comentario.

Harold F. | First Impressions |
Clasificación:

Excellent service

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