Customer Reviews for U-Haul at Chester Ave

2,947 comentarios

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd A. 
Clasificación:
5.0

Keep doing what you're doing thanks

Willie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA H. 
Clasificación:
1.0

The manager was my sale associate. An I must say he was very disrespectful and ignorant ðŸ˜'. He do not have the skills to be helping customers. He told me I didn't have rsvp n than gave my truck away. He say I found u a truck. I get the truck it's nasty an the air didn't work. Tire pressure low I had to keep putting air in the tires during my duration of moving. He was talking to me very disrespectful. He charge my card to many times.

Margaret W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN M. 
Clasificación:
5.0

Fast to check in and check out, truck was great with only 1237 miles. Nice drive

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin S. 
Clasificación:
5.0

You all should let us know that dolly's are not in the truck any more.

CHAREAE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAWN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

Quick check in, truck was clean and ready to go.

ANGELA S. 
Clasificación:
5.0

👍

CALVIN R. 
Clasificación:
3.0

I made a reservation for 20ft truck and received the reservation confirmation number which guaranteed that I would get a truck by promised time and equipment. on the day of moving, there was no truck and waited 30 mins to get 15 footer and told me to return the truck sooner than my reservation time. all my movers were waiting which I had to pay them and moving was half way done since I had to return the truck and didn't fit all my stuff.

HEE-RAK L. 
Clasificación:
1.0

The store manager had me leave the keys with him when I returned the vehicle because he did not have time to check me in at that time due to traffic in the store. I was charged for 2 extra rental periods. This manager stole from me.

KYLE G. 
Clasificación:
5.0

Provide directions for parking returning vehicle's

LAKEESHA T. 
Clasificación:
5.0

Customer service was very respectful very good with time management and very helpful when I return the U-Haul customer service is ready to check U-Haul no long of a wait time at all. I had a great experience

ARIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

yalandra R. 
Clasificación:
1.0

I called in for a two bedroom uhaul with a dolly, the rep from the 1800 told me it would be $29.95. Got to the 55th Chester Cleveland Ohio location n she charged me for an 17ft truck which was $39.95, they didn't have no dolly available. The chest location was rude, not help, she was under stress about the job being stressful. Never going back again

LATECIA G. 
Clasificación:
3.0

We have a corporate account. Had to wait an hour & a half due to a computer glitch. I wAs so afraid we wouldn't get a truck needed for The food Pantry pickup.

Mariam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEXTER R. 
Clasificación:
1.0

Retrain or replace this arrogant manager. Every time I have been in this store in the last 2 years we have seen him in action. He is rude to call Ins, spoke on other personnel business, personnel that got fired and he got their job, this time he was very nasty to us when we returned our truck, in front of his friends. He told us to get out his store. After I called in a complaint on him the next day he called me twice, from two different numbers. I called him back and he questioned me about how I got his cell number, I told him he called me, he wanted to argue with me about he never called me. This guy has issues.

BRINT C. 
Clasificación:
5.0

I received a text with photos of the truck that were supposed to indicate the condition of the truck. Unfortunately, the photos were not detailed enough to document the condition of the truck, so I was uncomfortable approving that that photos were correct. Also, there was a large scrape on the truck that was not in the photo, so the photo was not up to date.

John P. 
Clasificación:
1.0

First, the utility dolly was not included. Second, there were roaches inside the truck. Pest control is one of the most important issues, especially when moving into new places. I do not want to carry roaches to my new apartment.

ROBERT K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICE M. 
Clasificación:
1.0

I was not told to fill the information for equipment checklist before leaving. I was overcharged 40 dollars extra even though miles driven were less than what I declared.

Santosh K. 
Clasificación:
5.0

Didn't even get a chance to use Truck so when will I Receive my deposit back on my card Thanks for service

Lashanda G. 
Clasificación:
5.0

The young gentleman at the service desk was very helpful. He quickly ran thru the process for the required phone app enrollment, showed me where the drop key box was for after-hours and made sure I had the proper insurance. This employee was very thorough and I just want to say thank you. The service he provided me with is rare these days.

SHELLY J. 
Clasificación:
1.0

They were behind on all of their orders due to an employee not coming in; which caused me to get my truck and hour late. The gentleman that helped me was great. He was very courteous and apologetic. They misplaced the keys to the 20 foot truck that i had ordered, so i had to take a smaller 17 foot instead. I was told that if i needed more time to call in (due to me losing an hour). When I called for an hour extension, that manager would not accommodate me. He was very rude and threatened me with a $350 charge if I returned the truck late. He then proceeded to put me on hold and never came back to the phone. I will never order a truck from the 55th location again and i will also inform anyone that I know who may think of using that location not to do so.

markus M. 
Clasificación:
5.0

The representatives at this location were knowledgeable courteous and efficient. These values are rare when dealing with young men. Teamwork was evident and help to make my rental experience seamless.

Melvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD H. 
Clasificación:
1.0

I hate to give bad reviews but when you pay your hard-earned money you expect great customer service The location on E. 55th is one area I will not go back to for services. The staff was unknowledgeable of running that office for its customers. They were moving very slowly as though they didn't want to be there and perform. They were also unapologetic about having customers stand in line while they tried to figure out the problems they were having. Having customers stand in line for 20 minutes or more to finally ask" if you are paying with cash, please step over to the next window" is not good for business and very unprofessional.

Angela M. 
Clasificación:
2.0

I was overcharged on mileage. I was told that I traveled 38 miles in the truck, which seemed off, but I didn't have the time to dispute that claim. Afterwards, when I mapped my trip it came to a total of 26 miles. So, you all owe me $10.

James C. 
Clasificación:
5.0

Outstanding job keeping up with your traditional of helping people move.

ANDRE A. 
Clasificación:
5.0

The gentleman that gave me my key was very helpful and nice. It was exactly what I needed after a long day of trying to get my stuff moved by myself. Thanks so much!

JENNIFER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKA A. 
Clasificación:
1.0

The truck I rented was unsightly. Shouldn't be on the road. Metal siding is pulling away from both sides of the vehicle. Smelly, filthy. Oil light on. Then I was told if the vehicle wasn't returned by 6 pm that there would be a $350.00 late fee charged. Hand written. Are you kidding me? Then the 2 representatives told me they we're off the clock and didn't accommodate checking the vehicle in. I arrived before the office closed at 5 pm. They told me to drop the keys in the slot. Not impressed! This vehicle was not road worthy.

tonia S. 
Clasificación:
5.0

The General Manager was awesome!!!!

ANTOINETTE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
1.0

The manager has an attitude. The other workers were much more friendly and helpful.

Jeansop H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE J. 
Clasificación:
5.0

hire more help. The representative was very efficient and helpful but busy throughout. He needs another body to facilitate his potential. Otherwise great customer service.

RITA O. 
Clasificación:
1.0

Stop charging people outrageous prices. I was charged a total of $606.00 for 1and a half hours.

THERESA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTONIO J. 
Clasificación:
5.0

Service was very professional and the Staff more than willing to help.

MERTIS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

AREIL S. 
Clasificación:
5.0

Nothing they were on point!

Perry A. 
Clasificación:
1.0

Worst UHaul location ever! Pick a different location other than this one.

Julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsie W. 
Clasificación:
4.0

I was charged an extra day.

BRANDON R. 
Clasificación:
5.0

The store on E. 55th -- and especially Vance -- went way out of their way for us! First, they kindly extended the time we needed the van more than once...then, when we got there to return it close to closing time, Vance stayed to check us in and really helped us out! It was customer service at its best! Thank you, Vance!

Heide A. 
Clasificación:
1.0

This is the most unprofessional UHaul place I've ever seen. The staff is rude. The manager is very condescending, and has no customer service skills whatsoever. Most of the staff are toothless! I will never patronage this location ever again!

Julie B. 
Clasificación:
3.0

Na

Denise C. 
Clasificación:
5.0

Vance was awesome !

CARLEY M. 
Clasificación:
2.0

this location need to learn how to have gas in their trucks.

Chantel W. 
Clasificación:
5.0

I would like to give a shout-out to (Vince )the new manager@the 55th and Chester location,he went above and beyond to make sure that I got good service.

BERTHA P. 
Clasificación:
5.0

Vance the manager at the 55th Chester location in Cleveland Ohio was very gracious and accommodating to my needs!!! Just a gentleman, polite and very kind! Pedro was excellent as well very gracious, kind, thoughtful and accommodating to my needs!!! They both are such a gentleman!!! Uhaul have 2 excellent employees and I hope the company compensate Vance and Pedro very well for their hard work and working well with the customers and fulfilling our needs in a timely manner and at the last minute!!!! A very well pleased customer Pandora Ward

PANDORA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameena S. 
Clasificación:
3.0

The equipment I reserved (appliance dolly) was not available and was a big inconvenience.

Renard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE F. 
Clasificación:
5.0

On behalf of U haul I would like to go out my way to say that the General Manger Davon was so helpful and respectful he made sure everyone was talking care. Easiest move day ever thank you Davon for your awesome work

Tamika M. 
Clasificación:
1.0

The clerk was unprofessional . He just took the keys from me. Did not check the Uhaul truck condition, did not check if the gas tank was full. Did not do any type of paperwork or online paperwork. Just took the keys.We did receive a receipt that was accurate. Would not recommend this facility in the future.

Elizabeth B. 
Clasificación:
5.0

All employees were very friendly and helpful! They went out of their way to make our experience convenient.

mary H. 
Clasificación:
3.0

El cliente no dejó un comentario.

NELSON I. 
Clasificación:
4.0

Keep up the great customer services.

DESTINI R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
1.0

Worse Uhaul experience to date. This location is filled with unprofessional employees.

ROBERT B. 
Clasificación:
5.0

Vance is definitely underpaid!!

Martin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMESHA D. 
Clasificación:
4.0

Keep up the good work things are turning around at this store

ALONZA R. 
Clasificación:
2.0

The process of my return of my equipment was horrific the place didn't open up until 30 minutes late. Then the staff member was very senicle rude and inconsiderate of the time that had ALREADY been lost because he was extremely late.i do quite a lot of business with uhaul and this was the absolute worse encounter with staff ever

CONJETHA G. 
Clasificación:
1.0

Had a reservation for a 10' Van for 10:30am on a Saturday. The Chester Ave location had WAY more reservations than they had vans and trucks. Had to wait in a line of angry customers for 1 hr and 45 minutes before being able to drive off the lot with a van. The van had low air in one of the tires when I got in and the passenger door didn't fully close. I will never rent a Uhaul from this location again, I missed my moving window because of the incompetency of Uhaul for allowing all of these booking and mechanical errors to occur. Better off renting a truck from Home Depot for sure.

JESSICA H. 
Clasificación:
5.0

The employees were very pleasant. Everything ran smoothly. No issues, would recommend.

DANETTERUTH D. 
Clasificación:
5.0

Every thing was great

KEVIN P. 
Clasificación:
1.0

Your general manager Vance was very nasty they charged me twice there was no gas in the vehicle I put gas in it they try to charge me $67 for gas then he was very nasty to me getting nasty we not tell him I would get a lawyer he said we got a lot of lawyers and his name is vance he was very rude the man who checked me out charged me twice and the general manager was very ghetto towards me

CARMEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
1.0

bad quality of customer service. caused me a lot of difficulty.

Malek A. 
Clasificación:
3.0

I got there right when it was closing so did self checkout which was fairly easy to do. Couldn't find keybox and when I asked..was very rudely told it was on front of garage door (which was still open so could not see). Once again, horrible customer service.

Katherine B. 
Clasificación:
1.0

Staff was not focused on quality customer service. Conversation was not professional. Location and parking was overcrowded. Wait time was terrible. And I was charged for fuel even though I returned the fuel level to what it was when I picked vehicle up. I have pictures to prove. Also, for my second answer above, the area was decent as to cleanliness, not immaculate. Place was not inviting.

LYLE P. 
Clasificación:
1.0

Understaffed. Gridlocked parking. Only 1 person there when I dropped off who could leave the office. Place was packed with upset customers who couldn't leave.

Alejandro F. 
Clasificación:
2.0

Parking lot was gridlocked. Only had 1 person staffed who would not leave office. Multiple customers left without being attended to. I had to personally guide multiple cars and trucks out in order to have customers and myself leave.

ALEJANDRO F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
1.0

Staff person was rude and cussed at us. He wanted the trailer put in an impossible spot. Our daughter was scared for our safety.

Michael T. 
Clasificación:
1.0

The parking lot was overflowing with trucks. Was hard to find a parking spot.

JOEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER WASSON Y. 
Clasificación:
4.0

Dealing with the public, can some times be very stressful. The stall displayed great control. Some customers, simply expect too much.

CARL E. 
Clasificación:
4.0

Please shorten the. hold time when waiting to speak to representative ( Customer service

DORIS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHNITA S. 
Clasificación:
5.0

Everyone was very helpful and a pleasure to work with Thank You.

MICHELE M. 
Clasificación:
5.0

OK thanks the staff was very nice the place was very clean

Percy W. 
Clasificación:
5.0

The cab of the vehicle was clean but the back had scattered dry mud all over the floor. The employees were wonderful and would use their location again if I ever need another rental.

MELISSA B. 
Clasificación:
2.0

The mileage was wrong i told the girl that was helping me she took a picture and told me she would change it. I also took a photo of miles and gas. The miles were 121145 however she changed it to 131135 which cost me about 10 more dollars then it should have. Also was told the tank was gonna be full and it wasn't. It was right before half. I have all the photos to prove this overall not super bad but not good either

Julia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA S. 
No se han enviado comentarios para esta ubicación.

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