Customer Reviews for U-Haul at Chester Ave

2857 comentarios

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER WASSON Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL E. 
Clasificación:
4.0

Please shorten the. hold time when waiting to speak to representative ( Customer service

DORIS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHNITA S. 
Clasificación:
5.0

Everyone was very helpful and a pleasure to work with Thank You.

MICHELE M. 
Clasificación:
5.0

OK thanks the staff was very nice the place was very clean

Percy W. 
Clasificación:
5.0

The cab of the vehicle was clean but the back had scattered dry mud all over the floor. The employees were wonderful and would use their location again if I ever need another rental.

MELISSA B. 
Clasificación:
2.0

The mileage was wrong i told the girl that was helping me she took a picture and told me she would change it. I also took a photo of miles and gas. The miles were 121145 however she changed it to 131135 which cost me about 10 more dollars then it should have. Also was told the tank was gonna be full and it wasn't. It was right before half. I have all the photos to prove this overall not super bad but not good either

Julia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA S. 
Clasificación:
1.0

severely understaffed

SHERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy D. 
Clasificación:
1.0

Reserved a furniture dolly but the location didnt have it. Had to move somehow without the dolly - just because I trusted u-haul to be responsible. Turns out u-haul charged for the dolly "lost or damaged." I thought u-haul is just irresponsible, but I was wrong. U-haul is just a cheap scammer, nothing more.

DOKYUN K. 
Clasificación:
5.0

Nothing, I was very satisfied.

Andre D. 
Clasificación:
5.0

Every thing was Perfect

HASSAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha J. 
Clasificación:
1.0

The truck was dirty when I received it , it had an orange that was molding and I got charged $25 for cleaning when initially the truck was left filthy

Isaiah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafail M. 
Clasificación:
5.0

This my second time using this location I am very impressed thank you for the great customer service

OBRYAN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kaylin E. 
Clasificación:
1.0

The customer service is always terrible. They do not smile upon entering the facility, young lady had on flip flops and leggings with dirty feet. She has Green hair very unkept which also not professional. Just overall terrible service.

FRANCES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary P. 
Clasificación:
1.0

make sure the reps at the store know everything about the vehicles. that they actually look at vehicles when they are returned instead of trying to charge customers for fuel. not sit in their car smoking weed. as long as i use uhaul i will not rent from this location plus the truck that i rented had a drivers side front tire half flat and the truck wasn't even supposed to be rented because that truck was supposed to b going in for service

WILLIAM H. 
Clasificación:
3.0

It rained and the inside of the trailer got wet and some of our product got wet

BRYANT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
1.0

Reckless!

MAHDI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELBY B. 
Clasificación:
1.0

The both visor were broken then kept falling while driving. Anthony was very rude, to busy on the phone and customer service was very poor.

SHANELLE G. 
Clasificación:
5.0

The two women that were helping me check out the truck were awesome. Super friendly. They made this very easy. I live downtown Cleveland so location is awesome. I will be back probably once a month.

LORI S. 
Clasificación:
2.0

Process a mess..took along time to checkout the truck and check in on mobile. Ended up wasting some of my alloted truck usage time. Very frustrating process! Trunk on uhaul got stuck a couple of times

SHAVONNE B. 
Clasificación:
5.0

Perfect transaction. However, I do feel like 99 cents a mile is excessive.

Rochelle S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jill C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
4.0

There were leaves and dirt in the van, so I swept it out before leaving the location. The lot is tight and there is often congestion getting in and moving vehicles. The staff was helpful and managed things effectively.

Jacqui M. 
Clasificación:
5.0

Great customer service the ladies were very knowledgeable,and genuinely cared.

HAMZA H. 
Clasificación:
2.0

Maintain the equipment! The truck I rented had bad brakes (noise and severe pulsation) and was short more than 2 gallons of coolant. The engine overheated, delaying my move by almost 2 hours and forcing me to change my plans. Thanks for extending the rental at no charge, but this was still very inconvenient, and hard to understand--you can't possibly save money by driving your fleet into the ground at customers' expense, but that is what you're doing if you choose to neglect basic service items like this. Also, are you sure you need to call my emergency contact on the spot and refuse to proceed until they answer the phone?

ANDERS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISHA B. 
Clasificación:
4.0

The truck smelled pretty bad and could have been cleaner when I got it, but, all in all, it was still a positive experience.

Ryan C. 
Clasificación:
3.0

The truck was wiggling & shaking on the freeway like it need a tune up. They workers was very helpful.

Chelsea M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Komar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD S. 
Clasificación:
4.0

I had to sweep out the back and wipe down the steering column. The staff was nice but the vehicle itself could had been cleaner but I know it was the previous user who did that I just would think covid 19 would teach us to clean better lbetween customers and not trust customers to clean themselves. I also would not had purchased the safe move it had been explained that even if I returned it in less that 24 hours I would still be charged 2 days. That seemed unfair and dishonest and all updates should be thoroughly explained

India R. 
Clasificación:
2.0

make sure there is a employee in the store at all times. even down time for HOURS idc. also lock the door when only ONLY when the store is closed

Aleksandr D. 
Clasificación:
5.0

El cliente no dejó un comentario.

adewole A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONJETHA G. 
Clasificación:
3.0

Alert renters that some people are allergic to dogs and cats

Laurie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaison Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
2.0

Whoever used the van prior to my renting it didn't bother to clean it out. And whoever was in charge of cleaning the trucks out at U-Haul didn't do it either. We cleaned the van out before returning it even though the mess was not ours and only thing we transported was 3 paintings that were too large to fit in a regular vehicle. I did notice that normally we had to wait a long time for someone to check in the truck, but this woman employee was there in less than 3 minutes to check us back in. Personally I wish you would expand the size of this location because there is no parking for customers, which is very inconvenient.

Paula S. 
Clasificación:
1.0

jj

travis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LATOYA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARSHALL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destini C. 
Clasificación:
5.0

Great service. Fast service.

CHAQUETTA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Deanna C. 
Clasificación:
2.0

Keep promises. Answer the phone in a professional manner. Be more helpful in the area of customer service. Overall the location was convenient but some staff seemed very disinterested in their jobs.

Robbie H. 
Clasificación:
3.0

I never used or received any furniture pads

John C. 
Clasificación:
5.0

I did loose my debit card But not sure if someone found at Your store but a transaction was done after I dropped off truck...But customer service was A1

DAPHNE T. 
Clasificación:
5.0

Not anything with the employees my gas was wrong but they took off because I didn't use all the miles so it was perfect 👌

JILLIAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus M. 
Clasificación:
5.0

give more discounts or have a discount day for senior citizens your great thank you so much.

AARON B. 
Clasificación:
2.0

That is the wrong address on the account my address is 2237 E. 80th and also every time I get a U-Haul I get my money back right then and there I don't understand why they are doing checks now

Queotta B. 
Clasificación:
4.0

Provide a receipt that is readable. I was sent a final receipt my email oh, but it is not readable and GIF format, please send receipt in another format.

Donald W. 
Clasificación:
5.0

Ninguno

kiera D. 
Clasificación:
3.0

She was late opening the store. I had to get the rental late thus having me to pay extra for the mover I hired. Then when I ask her if there was going to be a prorated amount she told me yes and never discount me for wasting my time y being late. I find this every rude and unprofessional. I still would like a prorated discount

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT T. 
Clasificación:
2.0

I suppose to return the truck at 5 pm, but because of of the battery incident I failed to do it and they charged me extra money. They do not answer phone it was the worst experience i ever faced in my life , 4 hours in the street in cooled weather , missing my family obligations.

SAED O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMESTER W. 
Clasificación:
4.0

Everything was on point good job❤❗

CAMILLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debora P. 
Clasificación:
1.0

The staff at this location, specifically Taylor Woods is highly unprofessional, she has a nasty attitude, and this location is trying to take money from me for nothing. I was charged 15 miles and the woman told me I did 16 miles. DO NOT EVER go to this U-Haul location.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE G. 
Clasificación:
4.0

Put E Rails in all of your trucks so you can fasten things in better

KENNETH K. 
Clasificación:
1.0

Do maintenance to the vehicles truck cut off on me several times while I had it

ANTOINETTE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROWLAND M. 
Clasificación:
5.0

The inside of the truck was clean but the exterior was filthy and had chunks of mud on it. There is only one person working and I had to wait about 30 minutes to get checked when I returned the truck.

DANIEL P. 
Clasificación:
5.0

You can tell me when money will be in my card

TINA P. 
Clasificación:
5.0

the staff are amazing and very helpful. they assisted till i get the truck as fast as they can . thanks for them

AHMED NAWFAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI W. 
Clasificación:
5.0

Bueno

Brenda liz C. 
Clasificación:
3.0

So, I was going to go to an different location to get the same truck, but it was more there?

TINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Na

FRANCES L. 
Clasificación:
5.0

Get Mechanic work done on your trucks regularly. An hire someone for the soul purpose to clean the trucks out when people don't like their suppose too.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin H. 
Clasificación:
5.0

Service was excellent, the new employee took a picture of an empty tank I advised her to turn on the van and resubmit the information, hoping everything was successful and the van was reported full will check later.

SHARON V. 
No se han enviado comentarios para esta ubicación.

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