Customer Reviews for U-Haul at Chester Ave

2810 comentarios

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD S. 
Clasificación:
4.0

I had to sweep out the back and wipe down the steering column. The staff was nice but the vehicle itself could had been cleaner but I know it was the previous user who did that I just would think covid 19 would teach us to clean better lbetween customers and not trust customers to clean themselves. I also would not had purchased the safe move it had been explained that even if I returned it in less that 24 hours I would still be charged 2 days. That seemed unfair and dishonest and all updates should be thoroughly explained

India R. 
Clasificación:
2.0

make sure there is a employee in the store at all times. even down time for HOURS idc. also lock the door when only ONLY when the store is closed

Aleksandr D. 
Clasificación:
5.0

El cliente no dejó un comentario.

adewole A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONJETHA G. 
Clasificación:
3.0

Alert renters that some people are allergic to dogs and cats

Laurie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaison Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
2.0

Whoever used the van prior to my renting it didn't bother to clean it out. And whoever was in charge of cleaning the trucks out at U-Haul didn't do it either. We cleaned the van out before returning it even though the mess was not ours and only thing we transported was 3 paintings that were too large to fit in a regular vehicle. I did notice that normally we had to wait a long time for someone to check in the truck, but this woman employee was there in less than 3 minutes to check us back in. Personally I wish you would expand the size of this location because there is no parking for customers, which is very inconvenient.

Paula S. 
Clasificación:
1.0

jj

travis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LATOYA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARSHALL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destini C. 
Clasificación:
5.0

Great service. Fast service.

CHAQUETTA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Deanna C. 
Clasificación:
2.0

Keep promises. Answer the phone in a professional manner. Be more helpful in the area of customer service. Overall the location was convenient but some staff seemed very disinterested in their jobs.

Robbie H. 
Clasificación:
3.0

I never used or received any furniture pads

John C. 
Clasificación:
5.0

I did loose my debit card But not sure if someone found at Your store but a transaction was done after I dropped off truck...But customer service was A1

DAPHNE T. 
Clasificación:
5.0

Not anything with the employees my gas was wrong but they took off because I didn't use all the miles so it was perfect 👌

JILLIAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus M. 
Clasificación:
5.0

give more discounts or have a discount day for senior citizens your great thank you so much.

AARON B. 
Clasificación:
2.0

That is the wrong address on the account my address is 2237 E. 80th and also every time I get a U-Haul I get my money back right then and there I don't understand why they are doing checks now

Queotta B. 
Clasificación:
4.0

Provide a receipt that is readable. I was sent a final receipt my email oh, but it is not readable and GIF format, please send receipt in another format.

Donald W. 
Clasificación:
5.0

Ninguno

kiera D. 
Clasificación:
3.0

She was late opening the store. I had to get the rental late thus having me to pay extra for the mover I hired. Then when I ask her if there was going to be a prorated amount she told me yes and never discount me for wasting my time y being late. I find this every rude and unprofessional. I still would like a prorated discount

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT T. 
Clasificación:
2.0

I suppose to return the truck at 5 pm, but because of of the battery incident I failed to do it and they charged me extra money. They do not answer phone it was the worst experience i ever faced in my life , 4 hours in the street in cooled weather , missing my family obligations.

SAED O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMESTER W. 
Clasificación:
4.0

Everything was on point good job❤❗

CAMILLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debora P. 
Clasificación:
1.0

The staff at this location, specifically Taylor Woods is highly unprofessional, she has a nasty attitude, and this location is trying to take money from me for nothing. I was charged 15 miles and the woman told me I did 16 miles. DO NOT EVER go to this U-Haul location.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE G. 
Clasificación:
4.0

Put E Rails in all of your trucks so you can fasten things in better

KENNETH K. 
Clasificación:
1.0

Do maintenance to the vehicles truck cut off on me several times while I had it

ANTOINETTE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROWLAND M. 
Clasificación:
5.0

The inside of the truck was clean but the exterior was filthy and had chunks of mud on it. There is only one person working and I had to wait about 30 minutes to get checked when I returned the truck.

DANIEL P. 
Clasificación:
5.0

You can tell me when money will be in my card

TINA P. 
Clasificación:
5.0

the staff are amazing and very helpful. they assisted till i get the truck as fast as they can . thanks for them

AHMED NAWFAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI W. 
Clasificación:
5.0

Bueno

Brenda liz C. 
Clasificación:
3.0

So, I was going to go to an different location to get the same truck, but it was more there?

TINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Na

FRANCES L. 
Clasificación:
5.0

Get Mechanic work done on your trucks regularly. An hire someone for the soul purpose to clean the trucks out when people don't like their suppose too.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin H. 
Clasificación:
5.0

Service was excellent, the new employee took a picture of an empty tank I advised her to turn on the van and resubmit the information, hoping everything was successful and the van was reported full will check later.

SHARON V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leon H. 
Clasificación:
5.0

Based on the rep/cashier who took care of my family, Uhaul at Chester Ave doesn't have to change anything. She was more than perfect and I'm over satisfied.

Elizabeth M. 
Clasificación:
1.0

El cliente no dejó un comentario.

charlotte N. 
Clasificación:
1.0

reserved a truck for the weekend to move and the one that's available to me had a catalytic converter stolen out of it so it was unfit to drive. that was the only truck available that day so i had to spend money on another Uber across town to pick up a different u-haul that works. a simple process turned into a 2 hour ordeal and was quite frustrating

William G. 
Clasificación:
4.0

Everything was good

BARRY M. 
Clasificación:
5.0

Excellent and very accommodating customers service. I reserved an Uhaul on Saturday 12/5/20 but forgot the time. Upon arriving, the female assisted me with locating me another Uhaul. She was very polite, respectful and professional. In addition, I reserved another Uhaul and received the same kind of service. Kudos to the manager and crew over on 1954 East 55th Street Cleveland,Ohio

AUDREY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAHIDAH M. 
Clasificación:
4.0

First, that truck I had needs service. You had to turn the steering wheel sideways to make it go straight. Would like to see the employees dress better and no hair bonnet.

TINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

britany R. 
Clasificación:
1.0

When I called the location to reserve a truck that morning I was told there were none available. Then I called U Haul national and was told there was one. The bed of the truck I got was not cleaned but I didn't have time to wait so I took it anyway. I took a picture of the gas gauge and returned it with the same amount. I was charged for 6 gallons of gas. I was also charged for 6 blankets that weren't provided. When I questioned the charges the next day I was argued with, then I said that if the extra charges weren't removed I'd dispute the charge with my credit card provider. I was then told they didn't like my attitude (which was business-like) and hung up on.

ROBERT L. 
Clasificación:
4.0

Had to go to another location to pick up vehicle. That information was not conveyed to me. So I had to make another trip.

GREGORY C. 
Clasificación:
4.0

My Whole Process Was Excellent From Online Reservation To Going To The Store Meeting The Staff Very Professional Helpful And Picking Up The Truck Was A Breeze The Only Issue Is I Haven't Received My Refund Back Yet On My Card And It's Been A Few Days Hopefully It Will Come On My Card Soon

Chenell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamir H. 
Clasificación:
4.0

Check in process to return the truck was slow.

DAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikicha W. 
Clasificación:
3.0

I filled the tank back up where it was when I got it and the still charged me for the gas SMDH!!!!

PAMELA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
1.0

The inside of the van was dirty and had a odor. The front window had a big slash of something that was hard to get off. I ran the wipers to see if it would come off it was on the in the inside I was just disgusted especially with Covid19 going around I couldn't believe it

LA'TASHIA B. 
Clasificación:
4.0

They got me in and out but check engine light was on entire time I had the truck

SHAMIR R. 
Clasificación:
5.0

The team there is always efficient and helpful. That's why it's the only location we use.

Grace W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa F. 
Clasificación:
5.0

At least have coffee on hand for the ones that wait for a long time

JANESE C. 
Clasificación:
5.0

Clear and confident information on the rentals. I appreciated him walking me to the van I was to use so there was no mistake.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abuduwaili T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORETTA N. 
Clasificación:
4.0

I was charged for a dolly which I did not rent.

Elizabeth A. 
Clasificación:
4.0

The manager was courteous and professional. Only thing I suggest is letting customers know that if they opt to pay the additional insurance that the additional dings on the found on the inspection are covered under it as I took time taking pictures as I found many additional scratches

Belynda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lona Y. 
Clasificación:
5.0

Even though I had a block on my account initially the personal were very respectful of my privacy. It was resolved after a phone in about a half hour.

Wendy D. 
Clasificación:
5.0

Customer service was great. The 2 people working there were friendly and very helpful. Busy but that's good :)

Kenneth M. 
Clasificación:
5.0

Even with a LONG line- extremely helpful staff and management.

Alan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN L. 
Clasificación:
1.0

Still didn't my receipt like the sales clerk said. All the clerks were unprofessional. Couldn't even get a hi. I still would like my receipt. I guess i have to call

LATRINA W. 
Clasificación:
5.0

Staff member was very polite and professional.

Leon H. 
Clasificación:
3.0

The truck was in poor operating condition and in-fact the truck that we rented was not available on the Saturday as reserved. We were however able to change the reservation to Sunday without issue.

Leonard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Even though the system was down the staff was still professional and moved in a timely way.

DIAHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nykia P. 
Clasificación:
3.0

One of the employees inadvertently checked in the wrong vehicle which resulted in a charge of over $1400 to my bank account. This took 3 days to reverse. That type of carelessness is unacceptable bc most people I know don't have an extra $1400 lying around to be held up by the bank for several days. They didn't offer us a comp or discount for the inconvenience either. Very disappointed in Uhaul over this.

STEPHANIE M. 
Clasificación:
1.0

The employees there are unprofessional, rude and inept. Most of them are not wearing masks, or if they are it's improperly worn(just around their neck or hanging off the ear). On several occasions, the employees were on the phone texting or literally talking to a friend on their phone ON SPEAKER!! I've never had such a worse experience with U-Haul in my life. Everything there takes 4 times longer than normal. I had to wait over an hour to get the truck because of them being slow and inefficient. I will never be returning to this location again even if it's a big inconvience to me since it is the closest to where I live.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAJUANNA M. 
Clasificación:
3.0

Communicate effectively about the terms. No one explained it would be an extra $20 to return after hours. If I would have know that I would have brought it back in the morning when it was due in

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaina C. 
Clasificación:
5.0

Always great service

OWEN D. 
No se han enviado comentarios para esta ubicación.

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