Comentarios del cliente para U-Haul at Chester Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Chester Ave

Grado total:

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Mary S. en

Grado:

El cliente no dejó un comentario.

Deshawn W. en

Grado:

El cliente no dejó un comentario.

Douglas J. en

Grado:

Mobile site would not allow me to complete the rental. Truck reserved was not available. Required (and reserved) number of moving pads was not available.

Barry S. en

Grado:

El cliente no dejó un comentario.

Leslie G. en

Grado:

I waited for 15 minutes just to be acknowledged. He tells me that the gas "should be full"...it wasn't. The seat-belts were difficult to operate. I received a call at 9AM that I was late getting the equipment back when I took it out at 5pm the previous day. 24 hour rental, right? Also, I put in more gas than needed and was told I would get a refund off the rental. I am still waiting for the supposed refund. Overall, yet another bad experience with U-haul.

William L. en

Grado:

El cliente no dejó un comentario.

Erol B. en

Grado:

El cliente no dejó un comentario.

Lisa Marie T. en

Grado:

Great customer service! Thank you for making my move easier!

angela H. en

Grado:

NA

Jonah J. en

Grado:

El cliente no dejó un comentario.

cyril O. en

Grado:

I was well treated at the beginning of the transaction and on return.

Terry J. en

Grado:

Needs new wipers

Tina K. en

Grado:

Everyone I spoke with were absolutely wonderful. Wonderful customer service and very knowledgeable about their jobs. Thank you so very much. Even the new young lady was wonderful in training. God Bless you all and I'm sure I'll be back again. Sincerely, Tina Kinder

Eugene S. en

Grado:

The service was prompt and on time the service person was courteous and diligent to ensure my visit was excellent

Lori W. en

Grado:

El cliente no dejó un comentario.

Aaron W. en

Grado:

El cliente no dejó un comentario.

Adrienne L. en

Grado:

I was impressed with the ease of the entire rental experience. Thank you

Earl Z. en

Grado:

El cliente no dejó un comentario.

Myrna H. en

Grado:

I was rushed and told how to go online and fill out something, to turn the truck in. The problem was if there was instructions maybe outside the Uhaul office i wouldn't have the extra $20. Charge, which was a little unfair, to leave me to fend for myself with instructions.

Leon H. en

Grado:

Excellent service! Nice and professional team members

Virgil W. en

Grado:

too many customers not enough staff .I had a reservation and I was told I could skip the line and check in mobile online then when I arrived I had to go inside and wait online and I was late for my appointment

JUDITH G. en

Grado:

El cliente no dejó un comentario.

Angela G. en

Grado:

El cliente no dejó un comentario.

ANGELA S. en

Grado:

Our customer service representative was excellent

Mariah D. en

Grado:

El cliente no dejó un comentario.

Ann B. en

Grado:

Van could have used an inside wash

William F. en

Grado:

El cliente no dejó un comentario.

Connietoretta A. en

Grado:

Have complimentary mints in the vehicle's!

Loganariel H. en

Grado:

App would not work for check in. Called service and the put a note to not charge the $20 overnight fee. They still did.

Alexus M. en

Grado:

Their great. I’ve been there multiple times and always happy with the consumer service. I really like that they try to get you out of there as quick as they can and help you get what you need.

VIRGINIA H. en

Grado:

Have more employees at your locations. The truck was not clean had to clean myself before loading. Employees need to explain that you might be charged a convenience fee for not attaching the auto tow to your car. Not happy with my overall experience.

Aisha S. en

Grado:

El cliente no dejó un comentario.

Jannatun M. en

Grado:

I scheduled 3 U-Boxes to be set up for me at the Chester Ave location (5 mins away from my apartment). I arrived with a U-Haul truck full of my belongings and was told that they didn’t have the boxes there; instead, they were at the Mayfield Rd/Cleveland Heights location, a ~20 minute drive away. Without complaining, I drove my truck and car to this second location. I found out while setting up the contract that my apartment had returned the wrong driver’s license to me and that I had to drive back to get it—a 40 minute roundtrip instead of what should’ve been 10. The added hour of driving and speaking with staff eventually made us late to return the truck because it had to be returned to the original Chester Ave location. The only saving grace was an incredibly kind and helpful staff at the Mayfield Rd store. They called Chester Ave and explained the lateness for me, so I was only charged for the additional mileage and had to pay a little more for gas when I refueled. Small enough to not complain initially but still an overcharge, all things considered.

Kent P. en

Grado:

El cliente no dejó un comentario.

Jodi Z. en

Grado:

I was promised a 10' truck would be available at the original location at Gas City, Cleveland Ohio. Reassured as the date got closer. I ended up having to go to 2 more locations before I did get the one way rental. This was very frustrating to say the least! Promises were broken and no one claimed responsibility; always blaming the "other" location!

Arnetta L. en

Grado:

I was charged a fee after I returned the truck early

tamara J. en

Grado:

You need more people working in the evening one person can't handle it all him self

richard M. en

Grado:

El cliente no dejó un comentario.

GAMAGE P. en

Grado:

El cliente no dejó un comentario.