Customer Reviews for U-Haul at Blackfoot Trail

15,631 comentarios

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

(403) 253-4335

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

There no fucking parking. You guys are the biggest fucken scammers I've ever seen. You rip people off with shitty as employees and garbage ass trucks. I literally have a picture of the gas gage of what it was when we got it and you charged us extra for filling it up exactly how much was left.

Cody W. 
Rating:
3.0

Truck was well maintained. Staff was pretty friendly. However the cab was not clean. We decided to wipe down the seats, steering wheel, dash and doors ourselves, and were shocked at how dirty they were. Especially with the rise in COVID cases, the touchpoints should all be clean and sterilized. My biggest concern is that we originally booked a 10' truck as we only had a love seat, 2 arm chairs and some boxes to transport. We were offered an upgrade to a 15' truck due to the fact that this size of truck had to be returned to CA. I specifically asked whether the gas consumption on a 15' truck would be higher than a 10'. The lady on the phone indicated that in fact the 15' truck would be more fuel efficient. Upon closer review, this was not the case. We wanted to switch back to a 10' but were told it was too late. We feel that we should receive a credit for the additional gas consumed by the larger truck and for driving the truck to LA as a service to UHaul.

Michael H. 
Rating:
3.0

At least give the interior a clean such as the cup holders and dash. One should not have to clean there items because of dried sticky soda in the cup holders.

Levi V. 
Rating:
4.0

Took us a bit to find the key drop off because the lot is so large.

Holly S. 
Rating:
4.0

Be careful renting trucks from U-Haul. We went to pick up our truck and it had already been given away although we rented it 10 days in advance. We had to cancel movers, and then rent little trailers and do the move ourselves in the trailers. Total nightmare. Luckily this location had a trailer we could rent.

Douglas P. 
Rating:
3.0

More staff needed

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Augustus A. 
Rating:
5.0

Thank you, Royal Moves

Adam D. 
Rating:
5.0

The windows inside were very dirty could barely see out them when sun hitting. But that's it everything else was awesome. Very happy

Shane W. 
Rating:
5.0

It took several attempts and UHaul changing the time and location of our reservation to get this rental. We lucked out though, and were very impressed with the staff at this location. The lot was a bit chaotic but there was plenty of staff to keep things running effectively. The woman who helped us inside was lovely. Drop off was quick. We really appreciated this as we've had a couple poor experiences at other locations. The only snag was that the online process to approve the condition of the vehicle would not allow us to upload a photo of some damage we noted. This seems typical for UHaul - their app is trash and nothing technological seems to work right. The fellow in the yard was great and marked it manually for us with a sticker. UHaul sucks but this place made it a good experience.

Kevin B. 
Rating:
4.0

this area very friendly and quick service.

jongwook P. 
Rating:
3.0

The ability to rent larger trucks at nearby smaller locations close by. When I contacted nearby U-Haul locations unfortunately they did not have larger trucks available. When I inquired about the possibility of picking up at larger loaction and dropping it off at a smaller location that was closer to the final destination, I was advised a charge for one-way would apply. This would have been more convenient and saved some mileage as well as time. The larger location that we ended up getting the U-haul from was further, but the only location that could accommodate our needs. The parking and the access to getting in and out of this location was inconvenient, as it is very crowded with U-Haul vehicles. Given this location is extremely busy, there was only one staff member at the customer service desk trying their best to accommodate each client needs, and there was a long line of customers waiting to either pick or drop off vehicles. There were several employees in the lot trying to orchestrate U-Haul vehicles around the lot making it difficult for customers to park their personal vehicles as well staff trying to move U-Hauls for customers to take or drop off. It would be beneficial to have 2-3 staff available at the customer service desk to facilitate pick up and drop off of vechiles as well as assisting customers with additonal products or questions. Better lot access for U-Haul vehicles to enter one way and exit one way. This will inprove efficentency and reduce congestion.

harold H. 
Rating:
5.0

Fast, efficient, helpful, friendly. No Negative comments

Stephen K. 
Rating:
4.0

Despite there not being the unit available (staff/location NOT at fault, previous reservation late with return), the staff were extremely diligent and friendly to try and get this right. Exploring options, alternative availability, it was appreciated!

Zachary R. 
Rating:
3.0

The vehicle has rest of cigarrette in the ash tray. Also of the two blankets package I only use one and the location refuse to give me a refund for the unused one.

Paco Y. 
Rating:
3.0

We were given a vehicle that was supposed to have had a 1/4 tank of gas. It was pretty much empty when we started. We had to get gas before we began our move because we were worried the 10' van would run out of gas. There was debris in the back box of the truck.

Donna C. 
Rating:
5.0

All the staff are incredibility friendly, helpful and efficient. Manager Michelle is definately a lovely Manager. Haji is an invaluable organizer with the vehicles, and ensures you are safe before getting you on your way. These folks don't treat you like a "number". Even other customers are wonderful to talk to and seem very happy with this location.

Terry B. 
Rating:
5.0

Thank you again for the excellent service and for all of your hard work and help. I truly appreciate you especially at this location the employees are the very best!

Tyleshia K. 
Rating:
5.0

Customer did not leave a comment.

Oleg K. 
Rating:
5.0

The young woman with the long, straight dark hair who helped me at the counter on June 23rd was so professional, kind, and helpful. Thank you so much for your wonderful service.

Flora M. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Not much to do to improve. Keep up the good work

Frederick A. 
Rating:
5.0

Lot was full of equipment of every sort. Good thing Im good at backing up.

Bruce B. 
Rating:
5.0

It's fast, efficient, friendly, and professional.

Bonnie P. 
Rating:
4.0

Customer did not leave a comment.

Romulo D. 
Rating:
5.0

Quick and easy process

Jordyn M. 
Rating:
5.0

Brakes were squeeking

Patricia B. 
Rating:
5.0

Great experience!!

Gordon G. 
Rating:
4.0

Michelle at the desk was wonderful to work with! We have used this location several times and she is always a standout in our experience.

Danielle N. 
Rating:
1.0

Very disorganized, every employee was giving different information on handling the return. Also the location did not have any paper to print out contract. My receipt was printed with paper from the recycling bin, it was some employees schedule and person information on the back. The lot was completely jammed with vehicles with no directing traffic.

Harvinder G. 
Rating:
5.0

employ more staff

Ese O. 
Rating:
5.0

Guy who helped me at pick up was reasonable and provided options while they were short inventory. It was a good experience and everything was done in a timely manner.

Dan A. 
Rating:
4.0

They seemed a bit unorganized at 7 am.

Doug R. 
Rating:
4.0

Customer did not leave a comment.

Tibebe A. 
Rating:
5.0

Customer did not leave a comment.

Jason Y. 
Rating:
5.0

The young man that offered me ride to my truck I didn't even had asked Thankyou I'm sorry I don't know his name

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Premjit S. 
Rating:
4.0

Customer did not leave a comment.

Kristopher B. 
Rating:
1.0

Don't belittle customer in front of staff and other customers... Argumentative and confrontational are not customer service qualities, especially from someone who aggressively took over transaction from original counter rep. Will never use or recommend this location again!!!

Greg M. 
Rating:
5.0

Found every one helpful, friendly and accommodating, would recommend this location and will use them in the future.

James B. 
Rating:
5.0

I was concerned that the check engine light was on constantly, but I did not have any mechanical or service issues with it, so was content.

Christina K. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Outside of the parking, this was a great experience. Smooth and easy.

Erin A. 
Rating:
5.0

Very friendly staff. Accommodating

Alexander S. 
Rating:
1.0

They did not inform me that I would be charged if i do not return the uhaul with the same level of fuel as when i got it. So they need to be transparent with customers about it. I was just told don't loose keys and nothing else. Now i was charged around $150 just for fuel which i easily could have put as i still had time left on my rental.

Nathalie W. 
Rating:
5.0

Great equipment and even better staff. Thank you, Royal Moves

Royal M. 
Rating:
3.0

A person from this location called me after I left, while I was driving, changing my drop off location for a one way move to Edmonton. I was driving so couldn't look it up and have an appropriate conversation. She then changed my drop off location which cause major issues when I went to return it to where thought I was supposed to.

David W. 
Rating:
5.0

Thank you, Royal Moves

Royal M. 
Rating:
5.0

Michelle is awesome. Soo friendly and helpful. After a miserable experience at another U-Haul location Michelle has restored my faith in the brand.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

ChoYiu S. 
Rating:
5.0

Always a pleasure and exceptional experience. Thank you, Royal Moves

Royal M. 
Rating:
4.0

Some 6x12 trailers have missing bulbs, burnt out clearance and tail lights, etc, overall Nice people, very polite and helpful

allen P. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The experience with the Blackfoot location was phenomenal and would highly rent for this location again. Great customer service!!

Casey L. 
Rating:
1.0

Customer did not leave a comment.

Josh L. 
Rating:
5.0

Thank you, Royal Moves

Adam D. 
Rating:
4.0

For the most part I was happy with the service and staff at this location, but they do lack parking. A very nice lady in the lot let me park in their lot for the three hours I had the van. If you have to leave your car, I'd recommend another location or go with a friend. It was more money with mileage than I expected, but still pretty reasonable.

Laurie P. 
Rating:
4.0

Drop off was easy and quick, no complaints or anything to report.

Jerome P. 
Rating:
5.0

Excellent customer service from the staff at this location

David D. 
Rating:
5.0

Quick, easy and efficient. I was in my truck in under 3 mins. Thank you, Royal Moves

Royal M. 
Rating:
4.0

Customer did not leave a comment.

Kim I. 
Rating:
1.0

Customer did not leave a comment.

clive M. 
Rating:
5.0

Customer did not leave a comment.

kent R. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

No comment

Edwin S. 
Rating:
5.0

Fantastic staff and explained everything well.

robert W. 
Rating:
5.0

Very friendly customer service!

Jess P. 
Rating:
3.0

A long lineup to get checked In. Friendly staff.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Staff were very friendly and helpful. I will come back again.

Edward G. 
Rating:
5.0

quick and efficient. friendly people

Bruce J. 
Rating:
4.0

Customer did not leave a comment.

Russ C. 
Rating:
5.0

I didn't catch the persons name that helped me but they were incredibly friendly and helpful. Much appreciated after an exhausting day.

jemma S. 
Rating:
5.0

GM Michelle was exceptionally friendly. Did not try to hard sell insurance on trailer rental. All and all it was a no drama experience

Rick B. 
Rating:
1.0

Again uhaul keeps on disappointing me. I specified a specific drop location which I went to and when I was told I had to drop it off somewhere else or I can paid a $300 drop off fee. This made me mad. Your are a big company and you really need to get your act together.

Rob B. 
Rating:
1.0

Space... was a huge problem getting the truck in to return.

damian J. 
Rating:
5.0

Great staff

keith G. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Friendly and helpful staff!

Ronald O. 
Rating:
5.0

nothing.

Dan H. 
Rating:
4.0

Awesome customer service!!

David G. 
Rating:
1.0

Gas was at 1/8 of a tank, but recorded at 1/4. I returned it a hair under a 1/4 tank and was charged $45 in service fees. Unacceptable!

Christie W. 
Rating:
3.0

Only one Car transport dolly was available anywhere in Calgary. One running light was not functioning, winch strap mechanisms were rusted badly. (WD 40 is cheap guys) Drop off in Medicine Hat was the only highlight. The Owner there, Buddy, runs an excellent operation.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
1.0

I was accused of stealing the uhaul! And lost my garage door in the unit… as well…. The truck was horrible to drive! It was jerking around and was horrible to drive. Would like to talk to someone about this. Angelina

Angelina A. 
Rating:
3.0

Customer did not leave a comment.

jack W. 
Rating:
5.0

I don't think any improvements are necessary. The staff were all friendly and informative during the rental of the 9' cargo van and the dolly. Everything went smoothly when we returned the van and dolly, and we were informed immediately of our refunds and when to expect them. Absolutely no complaints. Will definitely recommend them.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Florent B. 
Rating:
5.0

Customer did not leave a comment.

Diosdado Z. 
Rating:
5.0

Very friendly and professional staff.

Christina B. 
Rating:
1.0

I didn't get refund for a full tank!

Adrian K. 
Rating:
5.0

Customer did not leave a comment.

Sal B. 
Rating:
3.0

I booked and was confirmed for a NW location, much closer to me… then I was changed to the SE location so it wasn't ideal for me at all. Lots of additional kilometres and had to travel at rush hour . Otherwise very smooth, friendly staff

Darcia K. 
Rating:
4.0

Get rid of return ap in person a lot better

Danny Y. 
Rating:
3.0

The checkout was the only thing I had a bad experience with. Particularly the guy who was checking the truck. He was very rude. Because of him, I would not come back or recommend

Junior R. 
Rating:
5.0

When I was having difficulties with a previous u haul dealer, black foot stepped up and helped me out.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

sandra F. 
No reviews have been submitted for this location.

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