Customer Reviews for U-Haul at Blackfoot Trail

16,225 comentarios

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

(403) 253-4335

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck I rented was heavy enough to carry the load and had a fantastic engine that pulled hard on the hills and was extremely economical. Only thing I would like to see is the driver seat raise and lower for both taller and shorter people.

Barry T. 
Clasificación:
5.0

The guy in the yard who was handling returns was pretty grumpy telling me I returned the truck and parked in the wrong area. Looking at the signs it seemed like the logical place to park. Everyone else including the desk staff were super friendly and professional. The guy must have been having a bad day. 

Jeff J. 
Clasificación:
4.0

I found the prior day booking process tedious and redundant. For example i had to enter my drivers license twice. It also did not seem to expedite the sign in process on the rental day. Therefore, i spent 15-20 minutes of my time prior to the rental without any real benefit.

Jacob R. 
Clasificación:
5.0

Very bitter cold morning. Staff was friendly and worked quickly to get us in the road.

Valerie T. 
Clasificación:
5.0

Excellent service, the app is a little bit difficult sometimes

Harold C. 
Clasificación:
5.0

Always an exceptional experience. Thank you, Royal Moves

Royal M. 
Clasificación:
5.0

Wow! Incredible staff, friendly equipment at a price you can count on! Thank you, Royal Moves

Royal M. 
Clasificación:
5.0

Exceptional! Thank you, Royal Moves and the boys

Royal M. 
Clasificación:
5.0

Right mirror was broken and the tires were not good. Skidding during winter is a safety hazard.

Gideon B. 
Clasificación:
5.0

This location and wonderful staff continue to exceed my expectations! Thank you for being so incredible to work with! Kindest Regards, Royal Moves

Royal M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dillion N. 
Clasificación:
5.0

El cliente no dejó un comentario.

adil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S. 
Clasificación:
5.0

The girl at the counter was exceptional! I will be back.

Roy D. 
Clasificación:
4.0

It was all fine.Only be more exact at the gasoline gache lines on paper.Thanks.

Tina N. 
Clasificación:
1.0

We had awful service from the beginning. Got charged for 97 miles and didn't drive that far. Girl at front desk was FaceTiming her friend while also serving us, and the truck door got stuck open and delayed me an hour. Overall not happy with the service and likely won't be back at this location. There is 0 chance I drove 97 miles, as that would represent a travel distance of 156 kilometers which wasn't at all close to how far I actually traveled.

Travis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah G. 
Clasificación:
5.0

Thank you - Akbar Tavakoli

Akbar T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted L. 
Clasificación:
3.0

If you're going to tell a customer that the engine is warmed up and the truck is ready to go, make sure the back door is closed and the dollies are secured. It was not fun picking the dolly up on the side of the road

Dan D. 
Clasificación:
5.0

Such helpful staff at this location!!

Holly J. 
Clasificación:
3.0

My truck was big enough to make me work the brain out how to safely exit, completely possible! But reversing and turning was required (thats the only reason the fifth star doesnt light up)

Cesar G. 
Clasificación:
5.0

way above average customer service! Way to go,and thank-you.

Paul V. 
Clasificación:
2.0

Hire better people who can provide actual customer service and quote mileage properly.

Chantal C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
3.0

Please call me to discuss

trevor L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garret J. 
Clasificación:
5.0

Your $/Mike charge at $0.99/km has gone up very recently, and I think is excessive.

Tyler R. 
Clasificación:
5.0

Liked everything. Fast and efficient service by the counter clerk. Gracias.

Max N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M. 
Clasificación:
5.0

I was in and out in less than 5 minutes,the return was even easier,definitely go there again

Carole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gilberto R. 
Clasificación:
5.0

Great staff, great location, an abundance of equipment. Thank you, Royal Moves

Terrence M. 
Clasificación:
2.0

When I arrived at the counter I told the girl Lexus Belanger that I needed to have clarification on a few things and my name fixed on the account as it was spelled wrong. She had attitude from the second I walked up. I wanted to ask questions and she was having non of that. She refused to change my name to the right spelling which so you know does void the contract but she wouldn't listen. When the signature screen came up I did not hit accept I tried to read the yearns and the whole thing closed and she printed an unreadable page saying she emailed it to me so I also never signed the contract. I just wanted her to explain how I return the car after hours properly and fix my name. Then make sure there were no hidden costs. She rushed me and voided the entire thing for your uhaul. I won't call my credit card company and point out it's a charge to the wrong name as long as that $20 after hours charge is removed. I am NOT paying because she treated me like a piece of dirt or less.

Amanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Parking around this location is extremely challenging - almost non existent. Fortunately Bernard was extremely helpful in this regard. All the staff were very friendly and helpful - a huge improvement from my past experience at this location from many years ago….

Grant H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andriy G. 
Clasificación:
5.0

Clean the windows

Alan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davaasuren D. 
Clasificación:
3.0

They were understaffed so things were a bit slow but the staff were very accommodating in meeting my needs. Trailer was not really clean but did not affect my application. Traffic was a real issue. Had to wait 15 minutes to leave once I had my trailer. Will still go back to location because of staff and their willingness to help.

Syd H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenn N. 
Clasificación:
3.0

No one really went over anything in the truck with me. There was a lock on the box and I waited in the cold for 10 -15 minutes before I could get into the boxing and ensure it was clean and had my dolly.

Steve F. 
Clasificación:
5.0

Keep doing what you are doing.. Impressive service by everyone I dealt with!

Phil S. 
Clasificación:
5.0

My new go to U Haul location ! They have set the benchmark and it's the flagship of all locations

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

Overall great service and nice employees.

Jurgita L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vu T. 
Clasificación:
4.0

Picking up a truck with only a quarter tank of gas is unacceptable. I had to put gas in the tank before I left for my location. This has happened to me on previous rentals at this location as well. I have no idea why you don't have people fill the tank with gas when returning the truck. A simple fix that happens at other locations.

Bob P. 
Clasificación:
4.0

Parking lot is over crowded with vehicles so when exiting or entering the premises do it with caution

dragisa N. 
Clasificación:
1.0

Trailer was picked up by recovery because of the damage.

Randy T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Peach Gerard R. 
Clasificación:
4.0

The truck beds are extremely slippery in cold wet weather please put rubber floors or something not slippery. Overall the rental was great but seriously someone could get hurt on the slippery floors

Doris G. 
Clasificación:
4.0

Thanks for your service!

Dale F. 
Clasificación:
5.0

I received a double charge on my card. I've emailed U-Haul noting the error, but have not gotten a reply yet. I will be calling the Blackfoot location to get this corrected.

Andrew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
4.0

I was going to sign in online, but then needed information I didn't know I'd need, like a passport. That would have been helpful up front, or perhaps I just missed that in the info I received.

Kyle J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mel P. 
Clasificación:
5.0

Top drawer service every time I go!

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim G. 
Clasificación:
4.0

Thank you Michelle for helping me out!

Tanya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

The team here is outstanding! The people at the booking counter are efficient, friendly and always puts a smile on my face. The guys in the yard are helpful and make the experience easy. Great location. I am a return customer for a reason.

Linda F. 
Clasificación:
4.0

Return staff went above and beyond. Helped me a lot financially

Michael R. 
Clasificación:
5.0

Amazing staff. Great equipment. Don't look or go anywhere else. Thank you, Royal Moves

Royal M. 
Clasificación:
3.0

The truck is cleaned but the alignment is off the gear shifting down during deceleration is very rough. Tires need improvement for winter conditions driving.

Suk Lam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
3.0

Please take a moment to assess before letting the customer leave if he's got everything he needs. I was charged for Utility dolly and pads that I never had, I tried to reach out by email to refund but no one is responding.

Fernando C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deb V. 
Clasificación:
5.0

Truck was way too loud. I am sure they are being serviced but the one I got was extremely loud in the cabin. Could barely hear the EMS or fire truck sound.

Hiren S. 
Clasificación:
5.0

Eventing is perfect

Isac S. 
Clasificación:
4.0

The only concern in my view is customer packing , it appears as an issue if you plan a quick haul service and have to leave your car behind.

ikponmwosa A. 
Clasificación:
5.0

The lady who helped us at 7 am in the morning was absolutely the best customer service representative for your company.

christopher M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
4.0

All of your staff were very helpful and friendly. Dropoff was a breeze.

Sidney H. 
Clasificación:
2.0

I had a reservation for a truck at 11am, went to pick it up and there was not a truck for me even though I was confirmed to have one. There were no other trucks available. Had to wait until 5pm or a truck was available. Was told I would be called if a truck became available. I was not called, so I called at 4pm and was told my truck was ready. Would have liked to be notified prior as they said they would. The customer service was good initially at the store, but unimpressed overall. Was not compromised for any inconvenience.

Sean G. 
Clasificación:
5.0

Your staff at the Blackfoot location went above and beyond any expectation. From the outside staff getting me loaded to the lovely personable front end staff.. So nice to see a smiling face on a snowy Monday morning!

Shawn C. 
Clasificación:
4.0

May spray off the trailer befor it goes out to remove the mud

Darrel S. 
Clasificación:
5.0

Great spot, fast, friendly and helpful

Vince M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akinyele A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya S. 
Clasificación:
5.0

Perfect and fast

Sergii K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen P. 
Clasificación:
5.0

That location is accessible

Anthony C. 
No se han enviado comentarios para esta ubicación.

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