Customer Reviews for U-Haul at Blackfoot Trail

15,076 comentarios

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

(403) 253-4335

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Amazing as per usual! Thank you, Royal Moves

Royal M. 
Clasificación:
5.0

Excellent service. General Manager, Michelle, was very friendly and helpful. Highly recommend.

Paul L. 
Clasificación:
5.0

Updated photos after each customer.

KEVIN C. 
Clasificación:
5.0

Always a pleasure. Thank you, Royal Moves

ROYAL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Igor M. 
Clasificación:
4.0

The van should have had winter tired for Calgary winter weather

Andrew D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harry H. 
Clasificación:
5.0

Nothing. The service in pick up and drop off was efficient, professional and seamless.

Melanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
4.0

Your location access is extremely poor, you are situated on a 1 way road with terrible access, I have previously decided years ago not to support businesses on your road and I didn't pay attention to your exact location otherwise I would not have done business there, the product and service was satisfactory especially given the unruly circumstances surrounding the Covid restriction scam in place at the time.

erek B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akar Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

The staff were friendly and helpful. Michelle did a great job getting my trailer hooked up.

Calvin S. 
Clasificación:
5.0

Incredible staff and amazing service. Thank you!!

Lajos T. 
Clasificación:
5.0

The young lady who was running the office was excellent

Gennaro E. 
Clasificación:
5.0

Nice lady that helped me was awesome,

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob G. 
Clasificación:
4.0

The van I was given had debris in the back. This didn't impact my belongings but is worth mentioning. The woman at the counter was professional and thorough. The friendly attendant sanitized the van cab prior to handing me the keys. He patiently answered my questions while the vehicle warmed up.

Johnena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cooper F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph K. 
Clasificación:
5.0

Thank you for excellent service !!

Martin H. 
Clasificación:
5.0

I was charged for 2 periods when I had the equipment for only 1 day. Not impressed. I have used this location many times.

ALEX S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

The vehicle was great â€"and ran well l. I just want to note that the engine light was on. Not sure if it was on when I took the vehicle, but I noticed it after about 5 mins and it did make me nervous in minus 30 temperatures.

Giacomo D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

The woman who helped us was very kind and friendly. Also very efficient and thorough. The truck was clean for sure.

John G. 
Clasificación:
4.0

The customer service rep at the location was great to deal with. She was very helpful during the pickup and drop off process. The self serve option was incredibly frustrating and didn't seem like it worked. The truck we had booked was not at the front of the row and was buried behind other trucks. When we hit the “I can't find/access the vehicle” we were directed to the call center page where we were told to just wait for the store to open (30 mins after our self serve pickup time) as that would be the easiest; if that's the case why have a self serve option?

Sean A. 
Clasificación:
4.0

the Truck to old

DANIEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorraine R. 
Clasificación:
2.0

Pick-up location was changed an hour before pick-up. Extremely inconvenient and meant extra expenses for me to pay movers at a start time I could not make as a result. I also reserved a dolly which was not available. Clerk at desk was unhelpful, unsympathetic and came across as rude. I would not recommend your company.

HUMPHREY G. 
Clasificación:
5.0

The lady who checked us in was lovely. She worked quickly and answered all my questions. The man who received the vehicle we rented was also very helpful and kind! Great service thank you!

Sara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yasser A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray K. 
Clasificación:
5.0

Thanks again folks!

Gregory P. 
Clasificación:
4.0

if the pay for blankets they should be on the truck, also it sure not have summer tires in Dec in Calgary.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
1.0

Truck's battery was dead after we fueled up. We had to wait about an hour for a roadside assistance. Batteries need to be checked regularly. Then there was also a communication issue that after we dropped off the truck an assosiate called me to look for the truck.

Hyejin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen V. 
Clasificación:
5.0

Smooth use of technology for speedy check-in and check-out.

John M. 
Clasificación:
3.0

I booked a 15 foot truck a week prior to pick up, mix week I was informed I had to go to a differentiation to pick it up. While on the way to pick up the vehicle is I was called and told to go to a third location 20 minutes in opposite direction. While driving to the third location I was called again and told I should go back to the previous location. And a 20 foot truck would be there. While waiting for 45 minutes, which negates any advantage of using your preregister site, I found that they had three trucks they could not find keys for, when I asked for any truck at all the lot manager asked if a 15 foot was ok. So multiple calls that had me going back and forth across the city and an extremely long wait I finally got the truck I had pre ordered. Also 4 people that were in the store were not wearing masks in violation of provincial requirements and were served by a staff person also not wearing one. All in the security cameras if you want to verify. Not the best experience.

D'Arcy M. 
Clasificación:
1.0

Don't allow me to book a vehicle at a location where it is actually never available. There is no information on what you actually have to do for the online check-in and the process itself is cumbersome and irritating.

Jesse A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy E. 
Clasificación:
5.0

All Good!!

Kamal Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Management at this location is beyond perfect! I've used many U-Haul locations in Calgary as I am an avid classic car collector. The car haulers are not always available at this location so I am forced to go to other locations. If I could deal at this location each time I would. And it isn't the closest or most convenient to my location. I can attest to the manager performance as I often used this location prior to her taking over. Her staff are a mirror to her professionalism and are a pleasure to deal with. You can tell that they want to offer their customers the upmost customer service not only to please her but the customers as well. Over all the best U-Haul store in Calgary with out a doubt and all because of her! Amazing! Amazing! Amazing!!

Patrick P. 
Clasificación:
5.0

Staff were great. Friendly and efficient.

Adam W. 
Clasificación:
5.0

Great location. In and out! Exceptional experience.

Royal M. 
Clasificación:
5.0

Amazing customer service and incredible staff. Thank you 😊

Royal M. 
Clasificación:
5.0

Amazing staff, great equipment and efficient. Always a pleasure :)

Royal M. 
Clasificación:
5.0

The rental process was smooth and efficient with friendly service. Good job.

Lyle G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

It was a really easy and smooth pick up and drop off process. The staff was really friendly as well

Sinead M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

Everything was great. Everyone was friendly. Was quick and easy. Thanks

Jason W. 
Clasificación:
4.0

Michelle at blackfoot was great. Such an upbeat attitude and great customer service, definitely a wonderful asset for u haul.

Francis B. 
Clasificación:
5.0

Excellent friendly service and staff - Very happy with the experience

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent S. 
Clasificación:
5.0

THANK YOU!

Minh L. 
Clasificación:
3.0

More people working at the counter inside... stood in line for way too long

Brian W. 
Clasificación:
5.0

EXCEPTIONAL :)

Royal M. 
Clasificación:
3.0

The trucks were all dirty. The initial one I was supposed to have was dirty with empty coffee cups and stunk of smoke. I'm pretty sure the tires on the truck I ended up with need replacement because they slid on the slightest snow or ice. The key drop box wasn't obvious so I had to had the key in.

Raina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mengni W. 
Clasificación:
5.0

We rented the same truck last week and the issues were the same . The e brake light stayed in and an alarm stayed on while driving

Nicholas M. 
Clasificación:
5.0

Never an issue, always a pleasure :)

Royal M. 
Clasificación:
5.0

Probably the 20th truck rented from this location in the last 10 days. Always a breeze and always a pleasure to work with. Thank you for the exceptional customer service!!

Royal M. 
Clasificación:
5.0

Michelle and the staff are fantastic to deal with! Always short lines with happy staff makes customer service a top priority. Thank you for your hard work and exceptional service. Yours truly, Danny

Royal M. 
Clasificación:
5.0

Amazing service from all staff!!

KIRSTY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor G. 
Clasificación:
2.0

Why was I charged $20 for after hours? It's a drop?

Van O. 
Clasificación:
5.0

Keep up the great work! Thank you for making truck rentals painless.

Royal M. 
Clasificación:
5.0

Staff are kind and excellent in helping me. When I last rented a van, I forgot my disability placard in the van. Manager, Michelle and Taisha ensured I got it back, as I would have had to take a taxi again at a cost of $40.00. Their customer service is incredible for me as a senior.

Terry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Nothing everything was ready in time and we didn't have to wait. Many thanks

Denis P. 
Clasificación:
5.0

Very helpful staff, thank you.

Tony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
5.0

You have the most amazing staff. Can't think of anything to improve in my many many trips to this uhaul location.

William L. 
Clasificación:
5.0

Quick, and flawless...

Robert M. 
Clasificación:
5.0

Your Staff makes the whole experience Seamless, thank you

Herbert O. 
Clasificación:
5.0

Friendly and helpful

MAX T. 
Clasificación:
5.0

Amazing location. Always friendly staff, plenty of inventory and efficient. Thank you for the exceptional service!

Royal M. 
Clasificación:
5.0

Nothing comes to mind

Don D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George F. 
Clasificación:
5.0

Very nice and clean place. The gentleman that has helped me as soon as I got there, parked the truck and finished up with the remaining bit of paperwork. He was very kind and helpful. I would recommend to anybody to go to this location, they have fairly new trucks and it appears that they do good maintenance on them.

Chase J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kory K. 
Clasificación:
5.0

Service was great and quick

Robert D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
4.0

Booked a panel van rental via phone which was easy. Store/lot staff were very helpful. One improvement would be to have some short-term customer parking available; a place to leave your vehicle when using the U-Haul rental. I will book from this location in the future.

ron P. 
Clasificación:
5.0

Excellent customer service.

Marizen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA L. 
Clasificación:
5.0

Great staff, good prices and equipment is always clean. ¡Gracias!

Royal M. 
Clasificación:
4.0

Generally helpful and attentive to customer service

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dermot O. 
Clasificación:
5.0

Great experience efficient friendly vehicle was excellent totally satisfied. Found all of your stuff incredibly helpful

Francis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
No se han enviado comentarios para esta ubicación.

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