Comentarios de los clientes para U-Haul at Blackfoot Trail

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Blackfoot Trail

Clasificación general:

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Matthew J.
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El cliente no dejó un comentario.

Steve B.
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Fast and efficient

Lucas R.
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El cliente no dejó un comentario.

Judith H.
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Make bills accessible to people . Have no idea what app is required to see what i paid for to open your email file.

Terry M.
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GOOD JOB.

Henry D.
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Staff was friendly and location was organized. This is a big improvement from my experience at this location previously.

Catalin D.
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I was impressed with the quality of services receive from this location, considering the overall condition of COVID-19. All staff with whom I interact was performing above expectations. Thank you.

Ronald Craig E.
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I received good service with very little wait time and the pick up and delivery was handled efficiently. The trailer I rented was not clean and one of the vertical pins at the back was not properly secured to the trailer. After dropping off the trailer, I again received both and e-mail and a phone call telling me to call which I did. I was informed that I had not returned the trailer however, I did return it about four hours after picking it up. Your systems need to be reviewed to determine why this is happening.

Ernie R.
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El cliente no dejó un comentario.

gordon D.
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El cliente no dejó un comentario.

John Paul W.
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Truck we rented at a different location yesterday came equipped with a lock for the box this location did not. A snow squall rolled in and the tires were questionable for winter weather- managed to return the truck safely.

lee william K.
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El cliente no dejó un comentario.

Allen B.
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Outstanding service from the staff!

Gilles S.
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El cliente no dejó un comentario.

Rob J.
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El cliente no dejó un comentario.

Randall P.
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El cliente no dejó un comentario.

Laura M.
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Customer service was excellent!! Everyone was so sweet. I screwed up and went to the wrong location and they were so nice about it.

Patrick R.
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El cliente no dejó un comentario.

Stephen J.
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The staff were very helpful and professional.

Caleb B.
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Nothing, our experience was great.

William L.
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El cliente no dejó un comentario.

Don B.
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El cliente no dejó un comentario.

Patricia M.
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El cliente no dejó un comentario.

Ruby L.
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El cliente no dejó un comentario.

Brian C.
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I dont think there is really much more to improve . Staff was kind, helpful, and got me on my way quickly

Paul J.
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El cliente no dejó un comentario.

Steven D.
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The front counter staff at the start of the day was rude and lazy, asking us to photograph our liscence as her phone and the system doesn't work, then wanted us to to wait as she disturbed the other girl to do it as her phone was too old to work together with the system and it really wasn't a great taste left in our mouth to begin. When we brought the truck back, David (I believe was right there asking how the truck worked, evne though he knew that the Check Engine light was on, but had no idea why, then when we checked in to pay the bill the lady behind the counter was just awesome, We've had dealing with her before and she is a credit to your service.

Terence S.
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A heads up that there was no drop off location in Sundre (my destination) would have been nice. I had to leave work early to return it all the to Didsbury. That cost me more in time, money and fuel. Disappointing.

Juan C.
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El cliente no dejó un comentario.

Emanuel V.
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No comment

Ronald Craig E.
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I thought the check in process was very slow, particualrly since I entered all of the required information on-line when I made the reservation. The clerk then had do re-enter the information when I got to the location. In addition, I was phoned and e-mailed the next day inquiring as to why I had not returned the 4X7 trailer that I rented. I called the toll free number and told the person that I returned the trailer to the same location about three hours after the initial rental, even though it was rented for six hours. Somehow, the return of the trailer was not put "into the system", hence my being notified that I had not returned the trailer. This was far below the standards that I have come to expect from U-Haul.

mussie G.
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It was good service with nice communication

Clarence E.
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El cliente no dejó un comentario.

Michael W.
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Get some more parking spaces and dedicate them to paying customers. This location is in an area where parking should be freely available. I will not use it again due to the lack of parking. It added time and stress to my pickup as there was literally nowhere within a reasonable walking distance where I could park my car while renting the van.

gurinder S.
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The truck had no wheel balancing and wheel alignment done. As all the other trucks were booked we had to with the truck which was in no shape to be on road. The engine gear shifting also needs some work to be done on it. The truck no. Was 2272J. Overall that truck was not safe to be on road. I demand a refund!

Von D.
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Truck cab had Used wipes,someone's paper work and garbage In it, and the back was not much better for cleanliness. Truck ran fine.

Ruan P.
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The location and staff were really nice. But I got my Uhaaul with less than a 1/4 tank of gas, I put 35 miles on it, and then as per your contract, I had to fill it up above 1/4 tank to avoid penalties. That is some serious BS. You cannot give someone a truck under a quarter tank of gas and penalize them for not filling it up to MORE than was in the truck. As a result I had to throw in way more gas than I actually used, for a really short trip. Please ensure your vehicles dispatched are actually at levels above 1/4 tank of gas if you plan om charging your customers a fee for returning them under 1/4 tank.

sean W.
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El cliente no dejó un comentario.

Kenneth J.
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staff very helpful and friendly

Brian N.
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El cliente no dejó un comentario.

Jason W.
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Fix the return confirmation section, it couldn't confirm my location

Tyler R.
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The young lady that checked me in was extremely pleasant and helpful - she made the process of picking up the van a pleasure.

Felix D.
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El cliente no dejó un comentario.

Antonio B.
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Very good Service

Kevin H.
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El cliente no dejó un comentario.

Bill H.
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El cliente no dejó un comentario.

david B.
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Made my job easy

neil B.
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put something in the back of the truck with the snow falling it was like skating on ice without skates

Patrick L.
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Staff was very pleasant and helpful

George M.
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Trying to book online had been a useless exercise and so was the central booking centre. The only reason I succeeded was because I had called the branch on 37th Street SW, where the fellow reserved the auto transport trailer; to be picked up at the Blackfoot depot.

Dennis M.
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El cliente no dejó un comentario.

Mark J.
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Pick was good. The service rep was very good, however the information for the truck was not very good as the records were not correct. Drop off of the truck was horrendous. This thing about having to do the check-in through the internet is terrible, not to mention all the photos that have to be taken. What do we do if we don't have a phone? You need to come up with a better return service or people like me will have to look for a more friendly company to rent from.

Yossi G.
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El cliente no dejó un comentario.

Lindsey S.
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From failing to have the promised trailer following a 40 min wait (how about a call email or text to indicate the trailer hasn't arrived), to demonstrated uncertainty by the staff in hooking the trailer to the vehicle safely (is this the first time, don't they realize the carabiners don't have locking mechanisms), to not having the promised/reserved dolly, it was a shot show from start to finish. I'm frankly amazed this location is still in business and won't book from here again

Dallas N.
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The vehicles should be service prior to rental. The truck I rented has a service engine reminder on and a low tire warning. I had to spend $2 to correct tire pressure before I could drive the truck!

Adam B.
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El cliente no dejó un comentario.

Brian R.
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Wait time in line for assistance at location with a pre check-in process complete was over :45. Once processing began only :04 mins to complete which was very satisfactory. Truck Condition and outside service very satisfactory.

Cameron W.
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It might be how I used the computer, I had ordered a motorcycle trailer with the front open chalk, the website then orders up the ramp trailer, but until I arrived, I did not know that it was not the motorcycle trailer. Good news, all worked out perfectly, your regular traliers with the full ramp are great, I dont think there was a specialized trailer at any calgary uhual, , it all worked out well, return of equipment was very easy. I have used uhaul in the past, will use again when I need you. Thanks !

Christopher M.
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Old coffee cup and used paper towels were left in the cab of the truck Uhaul changed the pick up location of the truck and did not provide the location in advance Service staff was friendly and accommodating

Garrett M.
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El cliente no dejó un comentario.

Jerzy T.
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The Blackfoot location has very few public parking spaces. The lot with the uhaul trucks is congested and difficult for the employees to have time to walk around the rental truck. So we left without any explanation on how to properly use the equipment. Coffee or some liquid had been spilled and dried up on the floor. The truck did not have much power on hills when full or empty making us wonder if the engine was in need to servicing. Even with on line check in it took one hour to get our 20 foot truck. However the employees were doing their best and were kind and helpful.

Matthew B.
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Thank you to Michelle for doing the most!!!

Matt S.
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El cliente no dejó un comentario.

Robert E.
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I booked the trailer on Oct 14 for Oct 15. I phoned Oct 15 to change the pick up from 2 PM to noon. When I arrived they told me they did not have a 5 x 9 trailer!!!!! Might have to go to 36 ST ! Anyways the supervisor was very nice and gave us the larger trailer 6 x 12 for the same price.

Mike S.
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A little more direction as to where to go and who to talk to once your done at the counter.

Alexander S.
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They helped me out when the truck share on my phone wasn't working

James R.
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El cliente no dejó un comentario.

Philip R.
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It was all good and Michelle behind the counter was exceptional!!!

Ian W.
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The drop off location for the truck does not exist, my wife and i spent quite a bit of time trying to figure out where this location should have been and at one point almost got stuck on a dead end gravel raid where the location was supposed to be After hours support was not available so we ended up taking to a known U-Haul location and leaving it there

Ryan D.
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I despise you fucks.

Kelly G.
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El cliente no dejó un comentario.

Darren D.
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Fuel tank was not full when received

Dan H.
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El cliente no dejó un comentario.

christine R.
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I never had a problem. Everything good

GEORGE H.
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El cliente no dejó un comentario.

james H.
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El cliente no dejó un comentario.

Lynn L.
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Explain the value of the bundling of boxes. I would have done this in the beginning.

George F.
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Ensure that the rental vehicle does not have faults or damage that requires repairs. Also vehicle should not have warning indicators that state vehicle requires service. Not happy at all with the rental this time. Will be looking to rent from other companies in the future.

Vi S.
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El cliente no dejó un comentario.

Tammy S.
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This location is very good and professional. Thank you

Craig B.
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Right from when I showed up Michelle helped me with the website and when I had trouble returning the truck Michelle again helped me resolve the issue. Best experience I've had with U-Haul to date.

Genevieve H.
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After hours check-in is a great option and really easy. Great software and ease of use. I will always use u-haul.

Shelby R.
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El cliente no dejó un comentario.

eric william B.
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I tried to use the mobile checkin and it didn't work. I had yo go in and stand in line at the counter. Why have a mobile checkin if it diesn't work?? Uhaul really needs to upgrade its systems to handle monthend loads.

Peter L.
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El cliente no dejó un comentario.

Jim K.
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I had an online reservation and had checked in a day before coming in to pick up the reserved vehicle. I spent 20 minutes in line before being served. There was a line up of people and only one employee serving everyone. Not much point in reserving and checking in online if you waste time in a line up. Need for more counter staff at busy times or have a dedicated service line for customers who have pre-booked and checked in online...

tracey B.
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It would be great if you had a consistent supply of all the boxes you advertise that you sell. I have been in four times and still can't get what I needed.

Bruce A.
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El cliente no dejó un comentario.

YAGNIK S.
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Don't charge customer for 2 vans even he rented one

Blair J.
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Nothing.

Andre C.
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They overcharged us and take money from ours credit cards without permission

Robert Y.
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El cliente no dejó un comentario.

TIM D.
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El cliente no dejó un comentario.

Mathieu P.
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El cliente no dejó un comentario.

Leslie M.
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Excellent customer care!

Stephen D.
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i dont know. but the line up was long

Jeff R.
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The whole experience could not have been better. You have achieved excellence. Kudos to the staff. Every person was very friendly and helpful.

Robert C.
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El cliente no dejó un comentario.

John S.
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Look after your manager she's a great asset.

Daniel M.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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