The lady I returned the truck to was the best. It was a really busy day with a lot of customers and she helped out everyone from customers picking up to dropping off. I did not get a chance to get her name but it was a tall black lady. Did an amazing jobRamy K.
Customer Reviews for U-Haul at Blackfoot Trail
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service excellent, even though u-haul was short staffed first thing in the morning, I was able to get my rental quickly. They hooked up my trailer and moved any vehicle required to get me on my way. I had asked for an additional 4 hours in case I had delivery issues with my cargo and was given a total of 12 hours. I was able to finish and return in 6 hours and a 10 minute wait to process my return. All of the staff who assisted me were courteous and very cheerful with the whole ordeal and I want to say thank you for that. Happy Canada Day weekend. Paul WhytePaul W.
Please call me tomorrow for a new booking, need a 15 ft moving van for Monday 4 July for one night, call 587-582-3356allen P.
El cliente no dejó un comentario.Ken M.
El cliente no dejó un comentario.MICHAEL T.
You guys were awesome. Location is a little tight, wish there was more driving roomCraig L.
El cliente no dejó un comentario.Ruth P.
Ruined my day. Booked weeks ahead only to get a call 1 hr before the appointment time to know that requested truck wasn't available for the time period I needed it. Once went to the location was given smaller truck again with less time availability. Had to pay double because of your unprofessional serviceTHILANKA D.
Great staff at this location. Always a pleasure to deal there.Daniel P.
Michelle was very helpful and make it so easy to get the truck on time. Thank you so much !!!WAEL G.
I had a dispute over fuel usage based on the previous day. I did fill the tank to what I thought was the right level.Randy V.
El cliente no dejó un comentario.Jemal S.
When I came in to pick up my vehicle there was a lady helping someone at the counter. I waited in line for another five minutes after entering to pick up my vehicle. Finally, the lady at the counter had to step outside to call TWO other employees who were outside having a vape break (whom I walked right by as I entered). The gal who helped me asked me how many kilometers I was planning to drive the vehicle. I told her 50. Then I get an American vehicle and get charged $30 extra in MILES at the end of my day's rental. Now, I did drive a bit further than I expected to, but there was no breakdown during the return process of what the $30 extra charges entailed. Additionally, I altered my reservation several days prior to pickup, and there were mistakes on U-Haul's end. For one, I removed the dolly from my order (as I had one a friend lent me), and I was charged for one anyways (which was present in the truck). When I changed up my reserved truck from a 15 footer to a 20 footer, the confirmation email said there would be straps to secure things on my move; those were not present. Simply put, I hope I don't have to move again any time soon, because I did not have a good time with this location's service, and nickel and dime tactics. I was on a tight budget, and I was forced to pay out extra with no detailed explanation as to why.Aaron R.
Nothing. All good.Daniel L.
El cliente no dejó un comentario.Joseph J.
Pickup went great the front desk lady was great. The issue is when I went to return, I filled the gas to the line I picked it up at but it must of been a hair off which was fine so I went and filled up again. I filled the gas abit passed the line where I picked it up at, I asked because I over filled if I would be able to get money off and the front desk lady replied with no! We don't do that! I replied with but you overcharge if it's under by a hair but you keep peoples money if it's over? Which then a gentleman came over and was trying to be very helpful and mentioned to her that he did confirm that it was over filled and he would try and help. The lady snapped at him and said to him no don't do that and then mentioned the managers name saying â€œ she has lost so much money this month let her have this money, don't give it backâ€ and then without my permission and confirmation processed the payment through my credit card that I had on file. If I'm not mistake that is called fraud! And is highly illegal to do so. Just because the manager or owner of the branch is loosing money because of other issues how is it fair or legal to illegal charge people without their consent and take more money? This is a disgraceful act to do to a repeat customer and the employee should be dealt with accordinglyBen F.
Desk staff and the staff in the parking lot were very friendly and helpful! The rental ended up costing much less than I had expected too!Brett T.
El cliente no dejó un comentario.Roger H.
Excellent service once again at this location. Michelle continues to accommodate my truck rental requirements.ROBERT K.
While driving in a neighborhood the passenger mirror fell of the vehicle. I have witnesses that can verify it was not due to any contact. This is a safety hazard to not only me as the driver, but to anyone behind the vehicle that now has a mirror bouncing down the road. When mentioning to personnel at the facility I was met with accusations that I must have hit something (I brought a witness with me). Very disappointing when trying to voice a safety concern.Keegan S.
El cliente no dejó un comentario.PETER A.
El cliente no dejó un comentario.Bryce B.
The manager at this location was very responsive to few issues I had and was fantastic addressing them.I would recommend hiring more staff especially at the front as I witnessed the staff very overloaded frustrated clients all due to it being a very busy location and under staffed.Jeanine K.
Everything was goodâ€¦. Little tight in the parking lot to get in and out. Graciasbob C.
El cliente no dejó un comentario.Darcy K.
Keep up the good work.Ken R.
There no fucking parking. You guys are the biggest fucken scammers I've ever seen. You rip people off with shitty as employees and garbage ass trucks. I literally have a picture of the gas gage of what it was when we got it and you charged us extra for filling it up exactly how much was left.Cody W.
Truck was well maintained. Staff was pretty friendly. However the cab was not clean. We decided to wipe down the seats, steering wheel, dash and doors ourselves, and were shocked at how dirty they were. Especially with the rise in COVID cases, the touchpoints should all be clean and sterilized. My biggest concern is that we originally booked a 10' truck as we only had a love seat, 2 arm chairs and some boxes to transport. We were offered an upgrade to a 15' truck due to the fact that this size of truck had to be returned to CA. I specifically asked whether the gas consumption on a 15' truck would be higher than a 10'. The lady on the phone indicated that in fact the 15' truck would be more fuel efficient. Upon closer review, this was not the case. We wanted to switch back to a 10' but were told it was too late. We feel that we should receive a credit for the additional gas consumed by the larger truck and for driving the truck to LA as a service to UHaul.Michael H.
At least give the interior a clean such as the cup holders and dash. One should not have to clean there items because of dried sticky soda in the cup holders.Levi V.
Took us a bit to find the key drop off because the lot is so large.Holly S.
Be careful renting trucks from U-Haul. We went to pick up our truck and it had already been given away although we rented it 10 days in advance. We had to cancel movers, and then rent little trailers and do the move ourselves in the trailers. Total nightmare. Luckily this location had a trailer we could rent.Douglas P.
More staff neededDale W.
El cliente no dejó un comentario.Augustus A.
Thank you, Royal MovesAdam D.
The windows inside were very dirty could barely see out them when sun hitting. But that's it everything else was awesome. Very happyShane W.
It took several attempts and UHaul changing the time and location of our reservation to get this rental. We lucked out though, and were very impressed with the staff at this location. The lot was a bit chaotic but there was plenty of staff to keep things running effectively. The woman who helped us inside was lovely. Drop off was quick. We really appreciated this as we've had a couple poor experiences at other locations. The only snag was that the online process to approve the condition of the vehicle would not allow us to upload a photo of some damage we noted. This seems typical for UHaul - their app is trash and nothing technological seems to work right. The fellow in the yard was great and marked it manually for us with a sticker. UHaul sucks but this place made it a good experience.Kevin B.
this area very friendly and quick service.jongwook P.
The ability to rent larger trucks at nearby smaller locations close by. When I contacted nearby U-Haul locations unfortunately they did not have larger trucks available. When I inquired about the possibility of picking up at larger loaction and dropping it off at a smaller location that was closer to the final destination, I was advised a charge for one-way would apply. This would have been more convenient and saved some mileage as well as time. The larger location that we ended up getting the U-haul from was further, but the only location that could accommodate our needs. The parking and the access to getting in and out of this location was inconvenient, as it is very crowded with U-Haul vehicles. Given this location is extremely busy, there was only one staff member at the customer service desk trying their best to accommodate each client needs, and there was a long line of customers waiting to either pick or drop off vehicles. There were several employees in the lot trying to orchestrate U-Haul vehicles around the lot making it difficult for customers to park their personal vehicles as well staff trying to move U-Hauls for customers to take or drop off. It would be beneficial to have 2-3 staff available at the customer service desk to facilitate pick up and drop off of vechiles as well as assisting customers with additonal products or questions. Better lot access for U-Haul vehicles to enter one way and exit one way. This will inprove efficentency and reduce congestion.harold H.
Fast, efficient, helpful, friendly. No Negative commentsStephen K.
Despite there not being the unit available (staff/location NOT at fault, previous reservation late with return), the staff were extremely diligent and friendly to try and get this right. Exploring options, alternative availability, it was appreciated!Zachary R.
The vehicle has rest of cigarrette in the ash tray. Also of the two blankets package I only use one and the location refuse to give me a refund for the unused one.Paco Y.
We were given a vehicle that was supposed to have had a 1/4 tank of gas. It was pretty much empty when we started. We had to get gas before we began our move because we were worried the 10' van would run out of gas. There was debris in the back box of the truck.Donna C.
All the staff are incredibility friendly, helpful and efficient. Manager Michelle is definately a lovely Manager. Haji is an invaluable organizer with the vehicles, and ensures you are safe before getting you on your way. These folks don't treat you like a "number". Even other customers are wonderful to talk to and seem very happy with this location.Terry B.
Thank you again for the excellent service and for all of your hard work and help. I truly appreciate you especially at this location the employees are the very best!Tyleshia K.
El cliente no dejó un comentario.Oleg K.
The young woman with the long, straight dark hair who helped me at the counter on June 23rd was so professional, kind, and helpful. Thank you so much for your wonderful service.Flora M.
El cliente no dejó un comentario.Bradley M.
El cliente no dejó un comentario.Shawn N.
Not much to do to improve. Keep up the good workFrederick A.
Lot was full of equipment of every sort. Good thing Im good at backing up.Bruce B.
It's fast, efficient, friendly, and professional.Bonnie P.
El cliente no dejó un comentario.Romulo D.
Quick and easy processJordyn M.
Brakes were squeekingPatricia B.
Great experience!!Gordon G.
Michelle at the desk was wonderful to work with! We have used this location several times and she is always a standout in our experience.Danielle N.
Very disorganized, every employee was giving different information on handling the return. Also the location did not have any paper to print out contract. My receipt was printed with paper from the recycling bin, it was some employees schedule and person information on the back. The lot was completely jammed with vehicles with no directing traffic.Harvinder G.
employ more staffEse O.
Guy who helped me at pick up was reasonable and provided options while they were short inventory. It was a good experience and everything was done in a timely manner.Dan A.
They seemed a bit unorganized at 7 am.Doug R.
El cliente no dejó un comentario.Tibebe A.
El cliente no dejó un comentario.Jason Y.
The young man that offered me ride to my truck I didn't even had asked Thankyou I'm sorry I don't know his nameBryan S.
El cliente no dejó un comentario.Jesus G.
El cliente no dejó un comentario.Premjit S.
El cliente no dejó un comentario.Kristopher B.
Don't belittle customer in front of staff and other customers... Argumentative and confrontational are not customer service qualities, especially from someone who aggressively took over transaction from original counter rep. Will never use or recommend this location again!!!Greg M.
Found every one helpful, friendly and accommodating, would recommend this location and will use them in the future.James B.
I was concerned that the check engine light was on constantly, but I did not have any mechanical or service issues with it, so was content.Christina K.
El cliente no dejó un comentario.Steven H.
Outside of the parking, this was a great experience. Smooth and easy.Erin A.
Very friendly staff. AccommodatingAlexander S.
They did not inform me that I would be charged if i do not return the uhaul with the same level of fuel as when i got it. So they need to be transparent with customers about it. I was just told don't loose keys and nothing else. Now i was charged around $150 just for fuel which i easily could have put as i still had time left on my rental.Nathalie W.
Great equipment and even better staff. Thank you, Royal MovesRoyal M.
A person from this location called me after I left, while I was driving, changing my drop off location for a one way move to Edmonton. I was driving so couldn't look it up and have an appropriate conversation. She then changed my drop off location which cause major issues when I went to return it to where thought I was supposed to.David W.
Thank you, Royal MovesRoyal M.
Michelle is awesome. Soo friendly and helpful. After a miserable experience at another U-Haul location Michelle has restored my faith in the brand.Kevin M.
El cliente no dejó un comentario.ChoYiu S.
Always a pleasure and exceptional experience. Thank you, Royal MovesRoyal M.
Some 6x12 trailers have missing bulbs, burnt out clearance and tail lights, etc, overall Nice people, very polite and helpfulallen P.
El cliente no dejó un comentario.Kevin W.
The experience with the Blackfoot location was phenomenal and would highly rent for this location again. Great customer service!!Casey L.
El cliente no dejó un comentario.Josh L.
Thank you, Royal MovesAdam D.
For the most part I was happy with the service and staff at this location, but they do lack parking. A very nice lady in the lot let me park in their lot for the three hours I had the van. If you have to leave your car, I'd recommend another location or go with a friend. It was more money with mileage than I expected, but still pretty reasonable.Laurie P.
Drop off was easy and quick, no complaints or anything to report.Jerome P.
Excellent customer service from the staff at this locationDavid D.
Quick, easy and efficient. I was in my truck in under 3 mins. Thank you, Royal MovesRoyal M.
El cliente no dejó un comentario.Kim I.
El cliente no dejó un comentario.clive M.
El cliente no dejó un comentario.kent R.
El cliente no dejó un comentario.Donald L.
No commentEdwin S.
Fantastic staff and explained everything well.robert W.
Very friendly customer service!Jess P.
A long lineup to get checked In. Friendly staff.Sandra M.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Dale A.
Staff were very friendly and helpful. I will come back again.Edward G.
quick and efficient. friendly peopleBruce J.
Servicios adicionales en esta ubicación
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