Comentarios del cliente para U-Haul at Blackfoot Trail

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Blackfoot Trail

Grado total:

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Shaun G. en

Grado:

El cliente no dejó un comentario.

Randy P. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

I asked for a receipt to be emailed to me. They said it would be, but the next day I still hadn’t gotten it. When I contacted the online chat no one responded.

Ronda M. en

Grado:

El cliente no dejó un comentario.

Jeffrey F. en

Grado:

The employee at the desk was unorganized. The agents getting my truck were very good. I booked 3 dollys and 25 moving blankets and got none of them. The truck also only had 1/4 tank of gas.

Duncan M. en

Grado:

The staff were very friendly and very helpful! Thank you guys for making this move go smoother than we expected!! Amazing!!!!

Roman T. en

Grado:

El cliente no dejó un comentario.

Mohammad E. en

Grado:

Worst staff I had to deal with ever. Poor customer service skills. Staff lie to ur face

Mohammad E. en

Grado:

Very poor customer appreciation. Deceiving staff with poor communication skills. Unable to u detest and customer needs. Very very u professional will never use again and will never recommend to anyone I know

Brian M. en

Grado:

Next time I will make sure the person working comes out and verifies the mileage, gas tank level and condition of vehicle before I leave. That being said the employee on duty should volunteer to complete the checkout rather than saying the yard person is tied up, you can just leave the keys in the vehicle and we will close off and email the final invoice/receipt to you. Regards.

Bruce J. en

Grado:

Good service. I store staff friendly. Lot staff generally good- efficient. Just a note- the website is somewhat jumbled and sometimes just not responsive and repetitive. Usually OK but....

Marimon P. en

Grado:

The lady at the service desk were kind enough to accommodate me 15mins early and she was nice. However, the inside if the can was filthy! So much dirt,.never been cleaned! We end up hauling all our stuffs with dirt all over and it was all wet!!

Paul M. en

Grado:

Pleasant experience, and very friendly and efficient staff. Thank you very much.

Kenneth W. en

Grado:

mobile check-in was difficult as app did did not work at this location

Roger K. en

Grado:

The truck we rented did not seem road worthy! The steering was questionable, the gear shift was hard to get into reverse and the speedometer etc was all imperial not metric. Not impressed with this rental - we have rented several time from U-Haul and we were very disappointed with this unit!

Francina P. en

Grado:

I had a wonderful experience at the Blackfoot UHaul Location. I would have rather been able to return the Van to the UHaul location near me. There should be more flexibility. Apart from that the Staff were wonderful and I will certainly go back to UHaul.

Russ F. en

Grado:

the trailer had dirt on the chassis, plus when I got it home I found one trailer tire was over-inflated and other side was low so they must not have been checked. That drivers side tire continued to drop in pressure a bit during the drive, not much but the other one did not, I did mention this at drop-off

Steven W. en

Grado:

El cliente no dejó un comentario.

William T. en

Grado:

El cliente no dejó un comentario.

Clinton J. en

Grado:

El cliente no dejó un comentario.

Georgo G. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

Everything went well, from checkin/pickup to drop off.

Phillip M. en

Grado:

El cliente no dejó un comentario.

Eugene B. en

Grado:

Always as quick as they can be, always professional

Walter P. en

Grado:

Good service staff.

Eloise H. en

Grado:

El cliente no dejó un comentario.

Wayne R. en

Grado:

Customer parking.

mark W. en

Grado:

El cliente no dejó un comentario.

Jaidhirsingh B. en

Grado:

El cliente no dejó un comentario.

Kari F. en

Grado:

The lady was really rude to us. We never got a phone call the day prior to confirm our truck, time reservation and equipment booked, so we just assumed it was okay. But then 2 hours before our scheduled pick up time, a lady called us to let us know that we couldn’t have it for the entire time of booking, and that instead of having it until 4pm the following day, we would have to have it back for 7 am. She said In her voicemail “if this works for you, we will see you soon and if not, we’ll have a great day”. Who says that. After I called her back, and she finally said we could have it until 12pm at the very latest. When we arrived at the uhaul location, she told us we wouldn’t be getting the dollies that we had reserved either (although they ended up finding some, once a outdoor truck guy overheard her telling us there wasn’t any) I also read afterwards, that they are supposed to give $50 dollars when they change your confirmed order and don’t Call you the day prior to confirm your booking, or if they can’t keep if the way it was, but that was never offered to us. Maybe their policy is, we only give it if they ask? I guess it’s a good thing they monopolize the rental truck industry, because if I had ANY other option, I’d never use Uhaul again after this experience

Alfred C. en

Grado:

Everything in person was great. The only downside was having to book the truck online. The site sucks, filtering is terrible, and when I called and an agent help me put in a rental for 9:30 AM, I got a confirmation text saying it was booked for 11. Luckily I was able to find a different location and get a 9:30 slot still.

John K. en

Grado:

Staff was very helpful and provided great customer service. That is why I always use this location. John

Constance H. en

Grado:

The staff was amazing.

Phillip B. en

Grado:

1) I was told that my reserved 'utility dolly' was not available, only to see 4 sitting over in a corner. I get that the 1st of the month is a busy day, but the woman at the counter could have tried to care (a bit)??? 2) After hours check-in of truck requires a smartphone & access to data. The phone number I was given was not a valid phone #. Made the whole rental more stressful than was needed?!? 3) All the paperwork I was given only gave web links for contacting anyone at U-Haul. I should not have to look so hard to be able to contact a customer service agent!

Kriston W. en

Grado:

Truck needed to be swept out better but otherwise it was fine.

Richard R. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

Overall experience was great. Everything went fine

Michael Z. en

Grado:

El cliente no dejó un comentario.

Johnny H. en

Grado:

Hello . I started with one large truck and realized that I required a second even though I only had 24 hrs they helped me keep the one truck for 3 days to complete my task as we had 5 loads. I did appreciate the efforts from staff to accomplish my goal Many thanks John

Lesley E. en

Grado:

The staff was really friendly and helpful. The wiring was cut off on the hitch plug when we went to hookup and the staff had us on the road in just over an hour.

Matthew H. en

Grado:

Booked and paid for a 20ft Uhaul. Got a free "upgrade" to a 26ft because they didn't have my reserved vehicle at the set location and they decided they didn't need to ask me what my preference was. Ended up being a huge headache with the larger vehicle due to parking and gas station restrictions. Further to this, they said there was more gas in the tank than what was actually there, making me wonder if they really looked at it. I found someone's keys plus a bunch of garbage under the seat. Customer service was supposed to call me back but I did not hear from them. Overall very poor experience.

Tahnee H. en

Grado:

The inside of store service was great. Truck I was given had cigarette ashes in the cup holder area and although windows were down, wreaked of smoke. It also had a bunch of garbage left in it. As well, I was shuttled to my vehicle a block away because of no parking and the truck I was taken over in was also regularly smoked in and wreaked. Disappointed with that part of the experience.

Jimmy C. en

Grado:

I completed the online truck return, received an error twice so I called uhaul and they said I wouldn’t be charged the 21$ return fee for not using the app. I was still charged, I sent an email to the location requesting the $21 refund and received no response. I have rented 5 times in the last month and won’t be anymore due to the lack of response over $21

Angela B. en

Grado:

El cliente no dejó un comentario.

Kimberley C. en

Grado:

Uhaul really must wash there rentals always sooo dirty yuck not good should be getting a fresh clean one each time ! Thanks

David G. en

Grado:

El cliente no dejó un comentario.

Edward Brai D. en

Grado:

El cliente no dejó un comentario.

Sandra T. en

Grado:

Customer service at the counter was rude and not helpful. Their favorite works to all the customers was "unfortunately we can't do that". The one gal was smoking right at the entrance at one point. When I mentioned the time I called to book the person said parking was available the gal at the counter said "did he sound American? ya they don't know anything at that call centre" and rolled her eyes. Feel like I was overcharged for mileage ($69??)...will never use UHaul ever again.

Gerry E. en

Grado:

Inside of trailer was nice and clean, however the outside really should have been power washed as it was quite dirty and the lights needed to be cleaned off for safety.

Rhonda T. en

Grado:

Everyone was friendly and courteous the space was clean I was impressed!!!

Elisa R. en

Grado:

I rented a truck UHaul on Sat January 25th for 10:30 am. We got there 5 min before the pickup time. When we got to the till, the manager helped us. She had said to bring the UHaul back by 4:30. I had asked the question is that 6 hours? and she replied with a rude, sarcastic comment. She said that we were 30 min late. I told her no, I was waiting in line for that time( she on the other hand was ordering Tim Hortons). After that unpleasant remark, she then proceeded to tell me that the UHaul was empty on gas. She had no customer service skills and was un professional. There was no employee name tag to identify who she was.The guy that brought the truck Uhaul at the front on the other hand was very friendly and polite and explained us how the km worked.

richard K. en

Grado:

Usually when I come out of the store there is someone to give me a hand hooking up the trailer. Nobody was around and I had to search other trailers for a cord extension to wire up my vehicle. I did hook everything up myself but with my spinal cord injury, I found it difficult.

Destinee Alicia R. en

Grado:

This location requested cash payment on pick up because I had a colleague pick up the truck and they couldn't take my credit card over the phone; which is understandable. However, on the return of the truck, they didn't have any cash available on-site to return the deposit and were requesting that I come to the location and meet my colleague with my credit card. This was inconvenient as I was working and would have been required to leave my work to do so. I find it unacceptable for a business of such a scale to not have cash on hand, even if these are franchise locations. This is not a good look.

Mark N. en

Grado:

El cliente no dejó un comentario.

David O. en

Grado:

El cliente no dejó un comentario.

Mohamed F. en

Grado:

The van was fabulous, the staff was helpful and made it easy to rent but I was overcharged for fuel while I shouldn't and I have sent a complaint about that but didn’t get any feed back yet, if I wasn’t overcharged I would rate you as excellent.

Ken D. en

Grado:

El cliente no dejó un comentario.

Charles E. en

Grado:

El cliente no dejó un comentario.

Pieter S. en

Grado:

Service personnel was very friendly and helpful. Unfortunately there was only one assistant at the teller and there was a substantial line-up of people waiting. I suggest to have more people available on busy rental days. Or have the rental agreements prepared in advance. Each client takes about 15 min, which results in a long wait when there are a dozen clients waiting.

Natalia P. en

Grado:

Repair the main doors

shilo P. en

Grado:

I would rate my experience as excellent except the mobile app for pick up was not working. Many people had to wait in a very long line today because of it, not just me. Our service rep and all the yard techs were amazing!!!

Olugbenga O. en

Grado:

El cliente no dejó un comentario.

Lona R. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

We booked a pick up in Moose Jaw, SK we received a call that there closest pick was kelvington, sk a 3.5 hr drive north of MooseJaw, we ended up picking up in calgary and losing our air miles and taxes and fees for the one way flight we had booked from calgary to Regina and paying more than $250 in gas from calgary to MooseJaw along with our time. Hard to believe not a single rental available in Regina, MooseJaw or even Saskatoon. Overall we lost more than $600 in gas and our flights along with 7 additional hours of driving time. Disappointed with U-Haul

Zosimo M. en

Grado:

El cliente no dejó un comentario.

Jiffy L. en

Grado:

El cliente no dejó un comentario.

Lydia W. en

Grado:

they did not sweep out the back, but told me ii had to when i was done. were rude when i asked to extend my rental, claiming they were going to call insurance to cancel it because i hadnt returned it. Even though i was paying each day to use it, and they put $1000.00 hold on my creduit card, as they charge it each time i went to renew. then literally said nothing to me when i returned it. there were plenty of trucks in the lot when i returned it as well. they also charged me for a full day for my few hours extension. so not really sure why they were so upset i was paying to use their truck. It cost me $400. doubt that they would have rented the truck out everyday. very unimpressed. making me feel like a criminal because i needed the truck longer then expected. not pleased.

Shaun T. en

Grado:

Staff at this location re great... very helpful. The call center is another story!

Simon B. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Derek F. en

Grado:

El cliente no dejó un comentario.

Kevin L. en

Grado:

Excellent customer service from all members. Appears to be a friendly, cohesive team which is well managed. Thanks for making the experience as quick and efficient as possible!

Jordon B. en

Grado:

Trucks need sand bags in the back. Very twitchy on the Icey roads.

Russell M. en

Grado:

An attendant was right there and assisted in both the hook up and disconnect of the rented trailer. Much appreciated!

Daylyn W. en

Grado:

Blankets we rented were full of pine needles. They were not even folded nicely, just thrown in the back of the truck in a ball.

Kelvin W. en

Grado:

El cliente no dejó un comentario.

Don D. en

Grado:

I would recommend this location to a friend, so long as they don't need utilities (i.e. ANY Dollies) as was requested on my order.

Neil H. en

Grado:

El cliente no dejó un comentario.

Michael Q. en

Grado:

Booking staff and yard staff were fabulous - great experience

nick C. en

Grado:

El cliente no dejó un comentario.

Craig G. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

Interior of truck was filthy with coffee spills and dirty console.

Margaret L. en

Grado:

check in and check out were easy. staff were very helpful. all the anticipated charges were explained at check in so there where no surprises. i’ll use this location for my next move.

Phillip C. en

Grado:

I had placed the reservation at another location. They said they would be open. After several calls to the 1-800 phone number (kept getting disconnected) I was directed to another location that helped me out. The second location was very helpful.

Philip I. en

Grado:

El cliente no dejó un comentario.

Rosemary A. en

Grado:

Get a UHaul branded phone case to make the phone that the rep is using to take a picture of my license look less sketchy.

Ethan G. en

Grado:

The Blackfoot location has no parking. Staff was extremely friendly, polite and professional.

Robert Z. en

Grado:

Excellent service. Terrible tires on 10’ truck. Got stuck twice on residential street and had to use my JFJ to pull it out.

Ben P. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

Randal G. en

Grado:

El cliente no dejó un comentario.

Tyler W. en

Grado:

El cliente no dejó un comentario.

Benoit M. en

Grado:

Unaware of their product description and not customer friendly when the trailer is to be returned.

Laura M. en

Grado:

El cliente no dejó un comentario.

James O. en

Grado:

Excellent service! Very quick and easy to do the vehicle pick-up. Return was done in the parking lot so there wasn't even any need to go into the office to do any returning paper work :-).

keith Y. en

Grado:

More parking

Edward S. en

Grado:

El cliente no dejó un comentario.

Bruce S. en

Grado:

Excellent overall experience. Thank you

Taheer R. en

Grado:

El cliente no dejó un comentario.

John Z. en

Grado:

A big Thank-you for your assistance with my tire A Big Thanks for your assistance in my tire inflation problem.

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