Customer Reviews for U-Haul at Beltline

1,660 comentarios

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Claudia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey K. 
Clasificación:
5.0

Its amazing that two different locations would treat their customers so differently and be working for the same company. The problem is it is harder to remember the good things after having such a bad experience the first time!

THOMAS J. 
Clasificación:
5.0

Always a pleasure

Gerald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Store manager was great.. Very nice and patient and helpful with me. Truck was clean and easy to operate. Overall great ðŸ'experience. Will use him again if needed. Thanks for the great experience. cgw

Carol W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE M. 
Clasificación:
1.0

Show up to work on time. Was 45 minutes late opening

JAMES B. 
Clasificación:
5.0

The tech went above and beyond to get the job done on time and with quality Thank you very much

Pedro R. 
Clasificación:
4.0

N/C

LISA MICHELLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA L. 
Clasificación:
1.0

I rented a car hauler to tow a car from Decatur Alabama to Pensacola fl one way . When I arrived at the Pensacola location, I was told that the associate had me returning the trailer back to Decatur al. So they wanted me to pay over 200.00 for not returning back to Decatur. I called main office and was told “I'm sorry there is nothing we can do”. I have used usual for years , but this is my last rental. Poor customer service. Of course I had to pay the extra fee, but it's last dime uhaul will get from me.

KELLY T. 
Clasificación:
5.0

Customer service was excellent, very friendly and professional.

TIMOTHY P. 
Clasificación:
3.0

This was my original pick up location. I was sent to Athens for a truck in the size that I reserved online months before. During drop off I only spoke with one guy who told me where to park. There was no other conversation. I would have like to have been notified of the extra charge to my account before it was pulled. I was charged for the extra miles but when I left Decatur and went to Thumpers in Athens, I was told of a price comp due to the extra driving I was having to do, of course this never happened and I was charged. But overall I enjoyed the U-Haul and it made my trip easier.

SAMANTHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DORIS C. 
Clasificación:
5.0

my original drop off stopped his relationship with uhaul and directed me to a corporate store on the same route. upon arrival at the corporate store, the attendant was courteous and helpful, and accepted the trailer.The trailer 6x12 performed very well....

James V. 
Clasificación:
5.0

Window shield was pretty dirty otherwise had a good experience. All the employees were very courteous and helpful.

Pamela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUBREY H. 
Clasificación:
5.0

Both my guys were terrific.

Robin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

This location was great to work with, Mr. Reed was very helpful. I had originally tried to rent at another location, Quality Used Automotive at 2410 Beltline Rd in Decatur, AL. The website said the tow dolly was available, I spent 45 minutes with someone that had obviously never used the U-Haul system before so he could not figure out how to input any information in the system. The manager came by several times and offered no help, finally he stopped and asked what the employee was trying to do, he replied that he was trying to rent a tow dolly. The manager replied that there weren't any on the lot and he didn't know why U-Haul couldn't update the equipment he had and that he was just waiting on U-Haul to come get their equipment so he could take their sign off his property. I asked to make sure all my info had been removed and the ticket to be deleted, picked up my license and credit card and left nicely, the employee kept apologizing and I said I understand and it is what it is. When I left, I drove around the back of the store and noticed that there were two of the tow dolly's on the lot and when I came back around, the manager and employee were out front, I stopped and told them that they had two on the lot and that U-Haul must have their quantities updated and the manager didn't know what he had on the lot. These two are a joke, are complaining about U-Haul to customers and I would not recommend anyone to this lot. I think it would be in your best interest to make arrangements to have all your equipment picked up as soon as possible.

Jason C. 
Clasificación:
5.0

My experience was really good. The space in the back was good...needed just a bit more space up front. All and all U-Haul provided excellent service.

MARILYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya t.  |  First Impressions 
Clasificación:
5.0

Needs new wiper blades. Other than that it ran fine. Easy to drive.

KRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha J. 
Clasificación:
5.0

CUSTOMER SERVICE WAS EXCELLENT.

Teresa M. 
Clasificación:
5.0

Everything was great

DAVID M. 
Clasificación:
4.0

The guy that helped me was great!

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shondra O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTIE JANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
5.0

We are very pleased with Uhaul on Beltline in Decatur Al. Very helpful. Gracias

FREDDIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

The staff was amazing!

Belinda S. 
Clasificación:
5.0

Easy to rent and all the staff were outstanding. Keep up the good work!

graham J. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARRANT L. 
Clasificación:
5.0

Everything was good very professional ,timing was great

caleb C. 
Clasificación:
5.0

Continue great service

Jody W. 
Clasificación:
5.0

Clay was wonderful!! He called ahead of my reservation to make sure I knew I reserved a rampless truck. He made it super easy to pick up and drop off truck and really went above and beyond throughout the whole transaction.

CHRISTA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tywanda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KANDICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

This location and employee was excellent, but the national registration process is pitiful. I made a reservation on Monday for a store in Madison, AL. Called them on Wednesday, they did not have my reservation. Called the national number got a different reservation in Decatur, AL. The truck i was to get there was not returned, so I had to wait 1.5 hours when another truck was returned. Luckily the employee worked it out that I could use that one, even though I was to get a 20' truck, but this was a 15' truck. If it was not for the local employee, I would not use Uhaul again.

TRACY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAZAR M. 
Clasificación:
5.0

Your app is terrible for mobile drop-off, to the point I was frustrated enough to just give up and go back during business hours the next day. If uhaul was not the only option this experience would probably lead me to never use this service again. 0 stars for the actual order.

Johnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yashwanth D. 
Clasificación:
2.0

Busy move in move out weekend but I was called to make sure I was returning my truck yet when I arrived was told they were too full and had to back up and drive a mile down the road for a drop-off at an unattended location, not close to the Panera I was planning to walk to and meet my daughter at

Ashley S. 
Clasificación:
5.0

Top notch.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna A. 
Clasificación:
4.0

I was very disappointed that I couldn't rent a 10' truck from my local U-Haul dealer that is 2 miles from my apartment. Instead, I had to travel 14.5 miles to another location. Your app let me book it with my preferred location, but the next day, I got a message that a 10' truck wasn't available from my preferred location?! There was a 5/6 day lead time between booking and picking up, so why couldn't a 10' truck be transferred to my preferred location?! I am disabled and found this very frustrating and inconvenient!

Jamie E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

Great service and very professional.

Perry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

holly W. 
Clasificación:
5.0

A bit slow on check in to receive truck.

ERIC W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK S. 
Clasificación:
5.0

Manager is great!

DONNA M. 
Clasificación:
5.0

Clay went above and beyond to help in a situation where I needed a vehicle and has been one of the best in the area I have dealt with and I will definitely be returning to this location

Gerald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

I would also tell a friend to skip the uHaul contact number and go direct to the local stores associates for ALL orders, etc. We used the online system for reservations, etc. in the past and was very much jerked around, not to mention the totally unacceptable hold times just to talk to someone who is probably not going to get things right. I learned from my past experience and reserved from a local dealer on the phone. Though she sent us to another local dealer for pickup which was quite alright, then drove directly to our pickup dealer for further questions and needs which were met very well and generously.

Ann B. 
Clasificación:
5.0

The manager is AMAZING. My car broke down and he gave me a ride home. He's a lifesaver

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace N. 
Clasificación:
5.0

I've rented from them numerous times over the last 20 years. Great service and there has only been one time that they didn't have a truck available when I needed it. Professional and I like the new remote pick - up.

Donla S. 
Clasificación:
5.0

Have a place to sit down while the representative is helping another person. A nice coffee or tea station would be nice!

Janie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin S. 
Clasificación:
5.0

Keep doing what u doing!!!!

Angelica O. 
Clasificación:
5.0

Clean rentals when time

ROY W. 
Clasificación:
5.0

Not much to improve. Very clean and well kept facility. Very friendly and knowledge staff. Very helpful.

Raymond F. 
Clasificación:
5.0

Keep doing what u doing!!!!

Angelica O. 
Clasificación:
4.0

Have 2 guys on Shift

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H.  |  First Impressions 
Clasificación:
5.0

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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