Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very knowledgeable and easy to work with.
Mark N
Rating:
5.0
Great experience. The representative was professional and courteous and helpful.
Linwood T
Rating:
5.0
Helpful and nice people.
Jonathan H
Rating:
5.0
Nothing we'll maintained
Jamie L
Rating:
5.0
The lady who helped me was the same one I rented from recently. She is always such a joy!
OLIVIA E
Rating:
5.0
Everything was great! Staff was super professional and helpful!
Hedy P
Rating:
5.0
There was an issue with my truck at drop off but Frank was so helpful and friendly! He was patient and explained everything to me. He made a hectic situation better just by being professional and kind.
Crystal P
Rating:
5.0
Great job great people
YAEL S
Rating:
5.0
Fast service
James C
Rating:
5.0
Great people, all is good
STANLEY H
Rating:
5.0
This was my first time renting a U-Haul to move and the experience was great. I walked in , Melissa I want to say that is her name look me up got me started. I was in and out within 10-15 minutes. When I came back, she was still there smiling greeting. Got my email address and sent me on my way. That was a great experience for a first time ever Thank you U-Haul.
April E
Rating:
3.0
When I pick up the cargo van the general manager was so nice.The van was supposed to be back on Sunday morning.So I hadn’t unloaded it yet.So I get a call from the Uhaul place she said I needed to have it back by 3:00 with a attitude and I asked could I just pay for another day.She said I got another reservation and I need it back at 3:00 with attitude.When I brought it back I said you got attitude and I’m gonna report you to the manager.She said I’m the manager so I said I’m reporting you to corporate.She called with a bad attitude.She can’t never service me again.
Kimberly S
Rating:
5.0
Customer did not leave a comment.
Linda B
Rating:
2.0
There is always a problem with this drop off location. This time I was told I was dropping at the wrong location and would possibly be charged an extra fee. I've always dropped off at this location.
KIRK C
Rating:
5.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Customer did not leave a comment.
DIONISIO G
Rating:
5.0
Frank helped me with my rental. He was excellent. Answered all my questions, was very thorough, friendly and professional. Give him a raise!!
holley c
Rating:
5.0
Customer did not leave a comment.
Melinda J
Rating:
5.0
Customer service was good, efficient and swift. Both agents were good and knowledgeable
Tracee P
Rating:
5.0
Customer did not leave a comment.
Wyatt H
Rating:
5.0
Great people that knew how to get the trailor rented and hooked up in just a few minuts . The trailor was there ready for me to use . Thanks .
Tommy B
Rating:
5.0
The Beltline U-Haul in Decatur is the only location I will rent from. I have had multiple bad experiences with other locations throughout the area but have always been helped and treated fairly at the Beltline location. The manager and his people at this location are the best,
John G
Rating:
5.0
Customer did not leave a comment.
Miles M
Rating:
5.0
Always go to 2992 Beltline Rd UHaul in Decatur Alabama bc of the excellent service!
Tammie T
Rating:
5.0
Its always a great experience at this location. They are always eager to answer questions and help in anyway. It was an easy transaction.
Elias L
Rating:
5.0
Very kind, well spoken representative!
Crystal A
Rating:
5.0
Friendly staff, great experience.
STEVE S
Rating:
5.0
The staff are knowledgeable and friendly. Both crew members were absolutely amazing!! Keep rocking it!!!
STEPHANIE B
Rating:
5.0
Great customer service and very professional. (Mel) Easy pickup and drop off. Would highly recommend.
John S
Rating:
5.0
Nothing
Robert L
Rating:
5.0
Customer did not leave a comment.
Julius B
Rating:
5.0
Have always been very helpful every single time!
Tammie T
Rating:
5.0
Representative was very professional & helpful.
Debbie K
Rating:
5.0
Very easy to work with
Karen D
Rating:
4.0
Customer did not leave a comment.
James R
Rating:
5.0
Customer did not leave a comment.
Jose J
Rating:
5.0
Customer did not leave a comment.
Kevin V
Rating:
5.0
Very easy rental, pickup, and return. Very knowledgeable personnel. I will use U-Haul again.
Mark M
Rating:
5.0
Service was Great
Robert V
Rating:
4.0
NONCONMENT
Michael H
Rating:
5.0
Everything went smooth. The lady at Beltline was very nice and knew her job. Friendly and "on the job". No issues. Thanks.
Randall H
Rating:
5.0
Because the trailers are low and do not stick out on side and top of tailgate I would install position indicators. New trucks may have cameras mine does not
CHARLES P
Rating:
5.0
Customer did not leave a comment.
Kevin F
Rating:
5.0
Ryan was wonderful quick and professional
Edith A
Rating:
4.0
Customer did not leave a comment.
Bradley B
Rating:
5.0
I really want to brag on Ms Melissa at the beltline of Decatur location. She was amazing. We had a couple issues that were outside of her control but she made them all right!
BO C
Rating:
5.0
Customer did not leave a comment.
Brandon J
Rating:
5.0
She was great and will definitely recommend her to a friend and remember her if I ever need U-Haul services again 😊
Maranda P
Rating:
5.0
Customer did not leave a comment.
KEVIN C
Rating:
5.0
Melissa was very nice & helpful! Thanks again U-Haul you guys made my family & I moving process easy!
Jordan C
Rating:
5.0
Nothing
Rachel P
Rating:
5.0
Customer did not leave a comment.
CORY W
Rating:
5.0
There's nothing to im prove they were very friendly and had excellent servicw.
Jackie P
Rating:
5.0
Excellent no hassles
Laron R
Rating:
5.0
The location is always great. I am not a fan of the requirement for online interaction. I would prefer it be handled by the rep at the time of rental. It took me 10-15 minutes to get my phone set to take pictures and register the condition of the trailer I was renting. The site was slow and I had to exit and return to it to finish. Also, when reserving the trailer, the default is set to 4 hours, I did not see that the previous time I rented and had to pay a late fee when returning it. I am used to a 24 hour rental. I try to remember to look at this now, as I felt cheated out of that late fee last time. Not saying you were wrong, just how I felt. Maybe make a bold red note as one of the last things seen when reserving.
KELLY S
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
4.0
Customer did not leave a comment.
Mary S
Rating:
4.0
N/a
CORSELL B
Rating:
5.0
Customer did not leave a comment.
Kristi K
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Keeo doing what they are doing now Always helpful and knowledgeable
Darlene M
Rating:
5.0
It was a great atmosphere
GINGER H
Rating:
5.0
Customer did not leave a comment.
Matthew D
Rating:
3.0
Customer did not leave a comment.
james t
Rating:
5.0
Customer did not leave a comment.
Evan L
Rating:
5.0
No comment
Darlene M
Rating:
5.0
Customer did not leave a comment.
cammie t
Rating:
5.0
Y’all provide a great service! Always easy to work with!
Steven B
Rating:
5.0
Customer did not leave a comment.
Raymond C
Rating:
5.0
Nothing they were absolutely fantastic.
DEANNA S
Rating:
4.0
Customer did not leave a comment.
ADRIAN W
Rating:
1.0
I drop a trailer at this location 4-5 times a year. The attendant this time requested that I drop and handle the trailer myself. I ask him to unload the trailer, and he seemed bothered by the request. It also took him a minute to locate the trailer in U-Hauls system. I will most likely drop a trailer at this location in July. Hopefully, this will all be resolved.
KIRK C
Rating:
5.0
Customer did not leave a comment.
George P
Rating:
3.0
We requested pick up and drop off at a specific location. Not once did U-Haul communicate with us that the location we chose would not be a choice. It wasn’t until pick-up that the truck was not at the location where we had to find a different location. It said UHaul should have called us with that information and they did not. It increased mileage fees overall.
Savannah W
Rating:
5.0
Customer did not leave a comment.
Stanley H
Rating:
5.0
Customer did not leave a comment.
Ashley R
Rating:
5.0
Last was awesome!!!
Brad T
Rating:
5.0
Great service!
Wesley F
Rating:
5.0
Customer did not leave a comment.
MIKE E
Rating:
5.0
Customer did not leave a comment.
Diamond R
Rating:
5.0
Customer did not leave a comment.
RAUL C
Rating:
4.0
Customer did not leave a comment.
STEPHEN R
Rating:
5.0
WAS VERY SATISFIED.
BENJAMIN B
Rating:
5.0
Customer did not leave a comment.
MARSHALL B
Rating:
5.0
My Rep was so fast like lightning, trailer worked great for transporting a golf cart to the repair shop Great experience.
CHARLES T
Rating:
5.0
Customer did not leave a comment.
JESSE B
Rating:
5.0
Associate did an amazing job. Fantastic customer service on her end! Keep up the great work!
GINA D
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
4.0
Customer did not leave a comment.
THOMAS B
Rating:
5.0
Customer did not leave a comment.
TIFFANY R
Rating:
5.0
very nice and helpful person you need more like her people that care
Jon R
Rating:
1.0
Correct the hours, or adjust the appointment times. The appointment time I reserved was not possible due to staff scheduled hours. After multiple attempts to contact to verify rescheduling, I never was able to make contact
Sean E
Rating:
5.0
Customer service is great. The employees were valuable to the success of my job.
ROBERT H
Rating:
5.0
Nothing really. Every thing was just fine.
JEFFREY M
Rating:
5.0
This was probably the friendliest and most helpful staff I have ever experienced at a UHaul facility.
STEPHEN H
Rating:
5.0
Customer did not leave a comment.
SHEENA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JIMMY N
Rating:
5.0
Nothing it was great
Audrea L
Rating:
5.0
Customer did not leave a comment.
EVERETT J
Rating:
5.0
Very professional
RICKEY B
Rating:
5.0
Customer did not leave a comment.
LORRAINE S
Rating:
5.0
Sam was very helpful and courteous. Great employee and represented your company well.
LASHAWNDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derek H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney N
|
Overall Experience
Rating:
5.0
Great Customer Service, One Stop Shopping: For Moving Across Town Or Across The Country. Availability Of Renting/Retail, Mdse., Trucks, Trailers, Vans, Storage, Prices, All Your Packing Moving Supplies...
karen s
|
First Impressions
Rating:
5.0
Always great service
Patsy F
|
Overall Experience
Rating:
5.0
Everything was great, the service, staff, and facility. Would definitely come back if I was ever in need. Thanks for everything..... Mr. and Mrs.
tony a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coretta H
|
First Impressions
Rating:
4.0
Very friendly and helpful !!!
sandra b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bridget J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridget J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonya t
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
haley k
|
Overall Experience
Rating:
2.0
I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.
bertran c
|
Overall Experience
Rating:
5.0
Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.
karyn m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
blake C
|
First Impressions
Rating:
5.0
This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.
Vickie L
|
Overall Experience
Rating:
5.0
very good
bertran c
|
First Impressions
Rating:
2.0
My reservation could not be found
Jessie C
|
First Impressions
Rating:
5.0
Wonderful service
tiffany m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany m
|
First Impressions
Rating:
5.0
Great experience
Toni T
|
First Impressions
Rating:
4.0
We were treated well...folks were friendly.
Oliver T
|
Overall Experience
Rating:
4.0
Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you,
Oliver T
|
First Impressions
Rating:
5.0
Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!
CATHERINE B
|
First Impressions
Rating:
4.0
Would have been excellent but my reservation was not ready for me at my scheduled time.
Steven H
|
Overall Experience
Rating:
5.0
very happy
jack p
|
Overall Experience
Rating:
4.0
The best I have dealt with
Michael M
|
Overall Experience
Rating:
5.0
Clay was extremely helpful. He deserves a raise.
matthew s
|
Overall Experience
Rating:
5.0
Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!
