Customer Reviews for U-Haul at Beltline

1531 comentarios

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew B. 
Clasificación:
5.0

Perfect experience

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel G. 
Clasificación:
4.0

Poor communication. Made a reservation 10 days in advance. Truck was not there and the UHaul representatives never called me to let me know they did not have a truck ready.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY D. 
Clasificación:
5.0

Not a thing

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

Quick service.

PAMELA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blant R. 
Clasificación:
1.0

Fire JT immediately!! He is an embarrassment to your company. I have rented from this location before and had a great experience. I will not be back. I reserved online and when I showed up to pick the truck up he was very rude. He said he had try to contact me and my voice mail was full I told him I didn't realize it was full. He dialed my number and starred me down. When my phone rang I told him I didn't doubt he tried to call I just didn't know it was full. He said he called my wife's number and she didn't answer either. I ask if her mail was full also and he said he didn't try to leave a message. Why?? He then says you NEED to put this number in your contact list and make sure you answer when I call. I said there was no need because I wouldn't be using this location again. He said again put us in your contact list in case we need to get in touch with you. He said it a third time very rudely and I finally said I heard him the first time and I wouldn't be adding it to my contact list. The next day when I brought it back he opened up the back and said he would be charging me $20 for not sweeping it out. The problem was I not only swept it out I used a dust mop to do it. Then I swept it into a dust pan. What he saw was the line of dust that is left behind when it doesn't go into the dust pan. I dusted it up with my hand and say surly you are kidding and he said nope company policy. I said but I did sweep it out and he pointed to the dust line that was left and rudely says apparently you didn't. I told him I absolutely did and ask what his problem was because he had been rude the day before. He said nothing and walked away. He finished figuring what my final charge was and said I am not going to charge you for it not being clean even though you say you did, you didn't. This guy obviously has a problem. I have owned multiple businesses over the last 22 years and I would never employ someone like this. Again I am embarrassed for your company and I will never use you again.

DARRYL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAWITRI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN B. 
Clasificación:
1.0

Was accused of a driver's license being fake! And the guy JT over charged my card for close to $200! Then will lie as if he did nothing wrong

KAYLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
4.0

Very friendly and fast waited no time and drop off was easy. Great people at the beltline location would highly recommend

ASHLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Nothing everything great

Patricia G. 
Clasificación:
5.0

Clay was very kind and thorough. The van I rented was awesome!

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
5.0

Everything went okay was fast and prompt my rental I got it back on time in the attendant was professional

Gary S. 
Clasificación:
5.0

EMPLOYEE HELP WAS EXCELLENT

Alvin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
2.0

Service was not very accomodating

James O. 
Clasificación:
4.0

Love this location! Always friendly and helpful

JEANETTE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherman B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE F. 
Clasificación:
3.0

Top of the truck was damaged and didn't know it till got home to load it and had to take it back and that was the only one that big had to get the next size truck waste a half day and had to pay the same said they would give me a half tank of gas but wasn't all the way full when I picked it up and didn't want to waste any more time

Jimmie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
1.0

THE REPRESENTATIVE JT WILLIAMS WAS VERY RUDE AND HE OVERLY CHARGED FOR THE VEHICLE. THE REPRESENTATIVE DIDN'T COME OUTSIDE TO INSPECTED IT BEFORE OR AFTERWARDS; THE VAN HAD A FULL TANK, CLEAN, AND I DIDNOT GO OVER THE MILEAGE. HOWEVER, I HAD EXTRA CHARGES ON MY CARD! AFTER A HEATED DISCUSSION OVER THE PHONE, THE REPRESENTATIVE KNEW HIS WRONG-DOING AND REIMBURSED THE OVER CHARGE OF 25.00$ BACK TO MY CARD. I WILL NEVER RECOMMEND THIS LOCATION ESPECIALLY IF U-HAUL IS HIRING EMPLOYEES WITH THIS KIND OF MINDSET!!!

Aric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scotty W. 
Clasificación:
5.0

Y'all are great. Thank you and nothing to improve from what I see.

Angela W. 
Clasificación:
5.0

Regulate the price. First time we rented (three weeks ago) trailer was bigger and price was less

Michael A. 
Clasificación:
3.0

Have the trucks completely ready when offering Mobile Pickup. The extra equipment I rented 2 dolly's and 2 furniture dolly's were not in my truck. Had to go back the next morning to pickup. Only received 1 dolly and was charged for two.

Brittany W. 
Clasificación:
5.0

I'll say two thumbs up!!😊😊

Wilbur S. 
Clasificación:
2.0

I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.

bertran c.  |  Overall Experience 
Clasificación:
4.0

Let them in out of the cold weather. When signing up

Floyd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH H. 
Clasificación:
5.0

Clay is very customer friendly and a great person will definitely be back! Thanks Clay Steve Bolan

Stephen B. 
Clasificación:
5.0

just continue providing the quality of service and equipment that you have now.

STEVEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberley P. 
Clasificación:
1.0

The gentleman that assisted me was beyond rude. I entered the store b4 I realized I didn't have my make on. I immediately turned to go back out and grab it. As I'm leaving out the store to run and grab it, the u-haul rep yelled, “Ma'am get out of my store”.......I thought to myself that was rude but kept going to put my mask on. I walk back up to enter the store and the guy tells me I'm not welcomed in the store b/c there is no telling where else I've been with no mask on. I assured him no where b/c they are mandatory in all public stores at this point. He made me stand outside in the cold to give him my info. It was 32degrees and there were snow flurries falling. It was freezing cold and he would not allow to stand inside to provide the info. The truck was not in good shape. It was stalling out in 1gear as it changed out and there were dash lights on when I got it. It was drifting to the right as if it need an alignment. He was again rude when we brought it back and told me I had left trash in the truck. There were 2 pieces of plastic the size of a quarter at most in the truck. I asked re-confirmed that they do sweep the trucks out upon return and he said yes. Over all he was a jackass who made a woman stand in the freezing weather all to give your company business. I felt targeted and as a solider who has fought for this country.... I was extremely disappointed in the manner he chooses to treat people.

JASMIN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

Damien was very helpful and polite

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK H. 
Clasificación:
3.0

First guy I rented the vehicle from was really helpful. When I turned it in the second guy was saying I had too sweep put the truck and have it essentially perfectly clean the employee was on his phone the entire time and I felt like he didn't want too do the work himself even though it's his job. The grass and dust that was in there wasn't from me I guess what I'm getting at is that the employee shouldn't be on his phone and be more customer friendly his attitude about everything isn't that great.

Braxton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Friendly, Fast ...

Beverly V. 
Clasificación:
5.0

The truck was smoke filled smell, but ran like a champ.

Marty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

renting was so simple and speedy quick! I had just a few hours to move alot of stuff and this location was extremely important. There is also a storage unit and gas station within walking distance! Perfect!

stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takeisha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara R. 
Clasificación:
5.0

Great service. Fast. Ready for me. Clean and organized. Great experience

Karl B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather N. 
Clasificación:
3.0

Everything at the pick-up location was fine.

Sophia L. 
Clasificación:
2.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

karyn m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olandress H. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry b.  |  Overall Experience 
Clasificación:
3.0

Trucks are gas hogs.

SPARLAN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
2.0

I was charged for safe tow when I said I didn't want it but yet they still charged me and I've used this uhaul place several times and I don't think I will be back because I was charged when I said I did not want it.

Joleen W. 
Clasificación:
5.0

Everything was great!

Charles A. 
Clasificación:
5.0

I have gone to this U-Haul store several times to rent equipment. every time the salesperson was very courteous and very knowledgeable about what I needed for transporting. The equipment was very clean and well-maintained and I had no problems with the trucks and trailers. When it comes to U-Haul this store is my go-to.

Wiley F. 
Clasificación:
2.0

Your Halloween morning employee could be much less condescending, less of a ‘know it all', and more accommodating to customers. It's unfortunate, but I will not be back to this location.

Richard V. 
Clasificación:
2.0

Pay closer attention to the details. Close out invoice tried to charge me for an additional 100 miles of usage. @40 cents a mile that is a significant mistake at the consumers expense. I am glad I caught it and thankful the close out invoice was adjusted.

JOHN C. 
Clasificación:
5.0

The gentleman, Damien was very nice & went above being professional. Big difference then my experience the day before in Hartselle Al.

Donald S. 
Clasificación:
1.0

I paid for insurance and one wheel got stuck in the mud in my yard due to heavy rain. I was told to call roadside and it should be taken care of. I did call them and was told that it wasn't covered so I had to pay out of pick for a pull out to a wrecker service for a tow truck.

Carolyn S. 
Clasificación:
5.0

He was nice even though my boyfriend was kind of an A-Hole. Thank you, I appreciate your courtesy, and I hope you have friendly customers only.

Cara C. 
Clasificación:
5.0

He was the best and went above and beyond!!!!!

Tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Excellent service. Quick and friendly.

Michael S. 
Clasificación:
5.0

Employee was very helpful. Great customer service.

Tony P. 
Clasificación:
5.0

Moved from Pa. to Alabama...The customer service was excellent....seemed they went out of their way to accommodate my needs...the location was easy to access ...and they let me unhook my Ubox to go get fuel at end of trip as it was safer to maneuver at gas station...return was easy and quick..HAPPY !

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDIA R. 
Clasificación:
5.0

It may be buried in the fine print, but I was later than expected picking up the truck (on a 24/7 reservation) and my reservation expired because I was a few hours late. Other than that adding 15-20 minutes to pickup process, it went ok. Truck was good and check in was pretty smooth

Jeffery Y. 
Clasificación:
3.0

Check in and out employee was a jerk. Didn't smoke one time. No thank u for your business. No nothing. I will definitely use a different U-Haul location next time. Your employees reflect on your company and he is doing nothing to help. The truck and experience and customer service over the phone was very good

Sarah H. 
Clasificación:
2.0

While I was there a customer seemed to be rude to the employee. The employee would not quit talking and escalated the confrontation to the point that violence was threatened. The customer started to walk away a couple of times but the employee kept talking. This is the only reason for the low score on the location.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug E. 
Clasificación:
5.0

The guy working need some help.

SHANNON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
3.0

The Customer Service rep was very rude to begin with on the phone when I made the reservation. He was working with another customer who was in the store at the same time. He answered my questions in a very condescending manner. I dont rent trucks much so I asked lots of questions. He demanded that I take a pic of my license and send to help electronically. When I explained to him that I might have trouble doing that he said it was required. I asked if I could just give him my license when I arrived in person he said I needed to send electronically. When I arrived in person I had forgotten my face mask in my vehicle. He immediately scolded me for not having it on. I made a joking comment about the masks and he said it was the law and I would have to have it on to come in the store. I put the mask on and then he proceeded to tell me that I needed to put it on correctly. I was getting a little pissed with the way he was preaching to me about the mask etc. I asked him not to lecture me and said to him that I needed not need a sermon. This really pissed him off. He was very hostile to me and I did not appreciate the way he spoke to me and treated me. When I brought the truck back he was again very rude and told me to wait outside. As I waited another employee came in and I asked him to help me and explained that his co worker was hard to deal with. He completely everything for me in seconds. The first persons last name was Williams and I think J T was his name. I will probably not use your service again and would appreciate if this man's superior would contact me for further comment.

glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

blake C.  |  First Impressions 
Clasificación:
5.0

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family's items moved and then stored. Gracias.

Vickie L.  |  Overall Experience 
Clasificación:
5.0

very good

bertran c.  |  First Impressions 
Clasificación:
2.0

My reservation could not be found

Jessie C.  |  First Impressions 
Clasificación:
5.0

Wonderful service

tiffany m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany m.  |  First Impressions 
Clasificación:
5.0

Great experience

Brad T.  |  First Impressions 
Clasificación:
4.0

We were treated well...folks were friendly.

Oliver T.  |  Overall Experience 
Clasificación:
4.0

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Oliver T.  |  First Impressions 
Clasificación:
5.0

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine B.  |  First Impressions 
Clasificación:
4.0

Would have been excellent but my reservation was not ready for me at my scheduled time.

Steven H.  |  Overall Experience 
Clasificación:
5.0

very happy

jack p.  |  Overall Experience 
Clasificación:
4.0

The best I have dealt with

Michael M.  |  Overall Experience 
Clasificación:
5.0

Clay was extremely helpful. He deserves a raise.

matthew s.  |  Overall Experience 
Clasificación:
5.0

Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

JOHANA R.  |  Overall Experience 
Clasificación:
4.0

Clay did a great job!!! Thanks.

SUZANNE M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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