Comentarios de los clientes para U-Haul at Beltline

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Beltline

Clasificación general:

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Tony P.
Clasificación:

Employee was very helpful. Great customer service.

Michael B.
Clasificación:

Moved from Pa. to Alabama...The customer service was excellent....seemed they went out of their way to accommodate my needs...the location was easy to access ...and they let me unhook my Ubox to go get fuel at end of trip as it was safer to maneuver at gas station...return was easy and quick..HAPPY !

YOLANDIA R.
Clasificación:

El cliente no dejó un comentario.

Jeffery Y.
Clasificación:

It may be buried in the fine print, but I was later than expected picking up the truck (on a 24/7 reservation) and my reservation expired because I was a few hours late. Other than that adding 15-20 minutes to pickup process, it went ok. Truck was good and check in was pretty smooth

Sarah H.
Clasificación:

Check in and out employee was a jerk. Didn't smoke one time. No thank u for your business. No nothing. I will definitely use a different U-Haul location next time. Your employees reflect on your company and he is doing nothing to help. The truck and experience and customer service over the phone was very good

Randall R.
Clasificación:

While I was there a customer seemed to be rude to the employee. The employee would not quit talking and escalated the confrontation to the point that violence was threatened. The customer started to walk away a couple of times but the employee kept talking. This is the only reason for the low score on the location.

LARON P.
Clasificación:

El cliente no dejó un comentario.

Kevin M.
Clasificación:

El cliente no dejó un comentario.

Doug E.
Clasificación:

El cliente no dejó un comentario.

SHANNON S.
Clasificación:

The guy working need some help.

GARY S.
Clasificación:

El cliente no dejó un comentario.

glenn W.
Clasificación:

The Customer Service rep was very rude to begin with on the phone when I made the reservation. He was working with another customer who was in the store at the same time. He answered my questions in a very condescending manner. I dont rent trucks much so I asked lots of questions. He demanded that I take a pic of my license and send to help electronically. When I explained to him that I might have trouble doing that he said it was required. I asked if I could just give him my license when I arrived in person he said I needed to send electronically. When I arrived in person I had forgotten my face mask in my vehicle. He immediately scolded me for not having it on. I made a joking comment about the masks and he said it was the law and I would have to have it on to come in the store. I put the mask on and then he proceeded to tell me that I needed to put it on correctly. I was getting a little pissed with the way he was preaching to me about the mask etc. I asked him not to lecture me and said to him that I needed not need a sermon. This really pissed him off. He was very hostile to me and I did not appreciate the way he spoke to me and treated me. When I brought the truck back he was again very rude and told me to wait outside. As I waited another employee came in and I asked him to help me and explained that his co worker was hard to deal with. He completely everything for me in seconds. The first persons last name was Williams and I think J T was his name. I will probably not use your service again and would appreciate if this man's superior would contact me for further comment.

Richard H.
Clasificación:

Above and beyond customer service will be back and will refer for hitch work

Desiree K.
Clasificación:

The clerk was extremely helpful and friendly.

GREGORY R.
Clasificación:

JT elevated the business of renting a trailer; he was efficient, good communicator, and - although they were busy, he promised to send me a text later in the day regarding a one-way quote. And, he kept his promise. JT also made the return smooth as possible.

Tom C.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS E.
Clasificación:

The issue was taken care of right away...the 1800 tech was friendly and informed...took care of the issue and follwed up

Quentin C.
Clasificación:

Nothing everything was great!

blake C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CHARLOTTE O.
Clasificación:

Tolly & the manager were kind courteous & professional. The entire experience was simple and problem free. Thank you, i will be back when needed.

Tonya H.
Clasificación:

El cliente no dejó un comentario.

robert C.
Clasificación:

El cliente no dejó un comentario.

Ralph B.
Clasificación:

One location referred me to another location because they were short staffed and couldn't handle our need. The second location was top notch. Mr. Reed was helpful, kind, and courteous. He took care of our wiring, rental, and other needs while still helping other customers. He did a great job.

Lynn H.
Clasificación:

El cliente no dejó un comentario.

Vickie L. | Overall Experience |
Clasificación:

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.

Terry W.
Clasificación:

El cliente no dejó un comentario.

Edgar G.
Clasificación:

El cliente no dejó un comentario.

benjamin A.
Clasificación:

El cliente no dejó un comentario.

Jason H.
Clasificación:

The trailer was old and worn. They're were a couple of small holes in the the floor near the front where pop rivets should have been. Also between the speeds of 45-55 the trailer would shake and vibrate, shaking the tow vehicle as well. This was not noticed until late in the afternoon once we were out of town and the store was closed and could not reach anyone at the U-Haul number other than the recording.

Aaron W.
Clasificación:

El cliente no dejó un comentario.

Jaymie P.
Clasificación:

El cliente no dejó un comentario.

Edgar G.
Clasificación:

El cliente no dejó un comentario.

Dale H.
Clasificación:

Returning the truck was a very simple, streamlined process.

Carl W.
Clasificación:

El cliente no dejó un comentario.

KERRI M.
Clasificación:

El cliente no dejó un comentario.

Alan H.
Clasificación:

El cliente no dejó un comentario.

YOLANDA S.
Clasificación:

El cliente no dejó un comentario.

Sheila M.
Clasificación:

El cliente no dejó un comentario.

Edgar G.
Clasificación:

El cliente no dejó un comentario.

Vonda W.
Clasificación:

My truck rental taken care of very quickly so I could get in and out and on my wag. Clay was very professional and friendly. This is my U-Haul location of choice. Always there when I need them.

pamela J.
Clasificación:

El cliente no dejó un comentario.

Julie S.
Clasificación:

El cliente no dejó un comentario.

Aaron H.
Clasificación:

Nothing, the store associate finished up with another customer and came to do my return processing.

Kanilla K.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

Clay reed who helped me was amazing. He was able to check me in and get me out fast. I have to rent again twice next weekend. A car hauler to Florida and bring a 4x8 back to Alabama. I had originally wanted a 5x8 when i made reservation. Today when i dropped off my equipment he said he could change it for me and did it in a matter of seconds!

bertran c. | First Impressions |
Clasificación:

very good

Adrian R.
Clasificación:

El cliente no dejó un comentario.

LESLEY S.
Clasificación:

Make sure you don't over charge. Improve on the online service so that it makes sense. I waited in the office from 8:50.am... to 12 to get a pick up that was suppose to be a 9 o'clock pock up n then i was over charhed.. for one pick up ...

David B.
Clasificación:

This UHaul location maintains their equipment well. And, they get you in and out quickly.

Jeff G.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

BRETT M.
Clasificación:

Appreciated the excellent customer service from Clay Reed

vernard F.
Clasificación:

El cliente no dejó un comentario.

Ronald S.
Clasificación:

El cliente no dejó un comentario.

Tara T.
Clasificación:

The guy that works there is great.

Mitchell C.
Clasificación:

Nothing the guy that was working there was awesome

kaishia B.
Clasificación:

El cliente no dejó un comentario.

Jessie C. | First Impressions |
Clasificación:

My reservation could not be found

Justin S.
Clasificación:

El cliente no dejó un comentario.

Kristi G.
Clasificación:

El cliente no dejó un comentario.

Shawn D.
Clasificación:

El cliente no dejó un comentario.

lucy E.
Clasificación:

Gentlemen was there to unhook the trailer as we pulled into the parking lot. Receipt for drop off came via email immediately.

Donna E.
Clasificación:

You all did Great job and made things so easy for me!!! Thank you

Patricia K.
Clasificación:

El cliente no dejó un comentario.

Bruce P.
Clasificación:

El cliente no dejó un comentario.

Marquell S.
Clasificación:

After checking the lights before pull off in entrusted the agent when he said the lights were working on the tow dolly. 100 or so miles into my journey i was pulled over by the state trooper for the light being out on the trailer. He let me go with a warning because it's rental equipment. 2 hours later into my drive I was pulled over again for the same issue. This is completely unacceptable ??

Angel A.
Clasificación:

Good job nice service

Norman E.
Clasificación:

El cliente no dejó un comentario.

Aldon G.
Clasificación:

Quick, professional, in-and-out experience!!

tiffany m. | Overall Experience |
Clasificación:

Wonderful service

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Donald C.
Clasificación:

Trailer was ready, the guy was helpful with the hookup - best of all, he noticed a light wasn't working and replaced the fuse to get it right. Great service!

Judith J.
Clasificación:

El cliente no dejó un comentario.

Gregory K.
Clasificación:

El cliente no dejó un comentario.

Bennett B.
Clasificación:

Have attendant more knowledgeable in acessories need for towing application. I was sold straps that were useless for my application. Also, was sold a smaller ball when my larger ball would of worked fine.

Melissa H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Scott T.
Clasificación:

Manager was very friendly and had was timely on pick up and drop off.

David L.
Clasificación:

El cliente no dejó un comentario.

Chad C.
Clasificación:

El cliente no dejó un comentario.

Curtis T.
Clasificación:

El cliente no dejó un comentario.

Andrew W.
Clasificación:

U-Haul safed is when budget left us stranded on move out day!!! Even price matches despite the last minute. Will never try another service again

Jerreta R.
Clasificación:

Nothing just keep friendly smiling faces

Wanda W.
Clasificación:

Its fine like it is.

RHONDA G.
Clasificación:

El cliente no dejó un comentario.

Josh L.
Clasificación:

El cliente no dejó un comentario.

Melissa J.
Clasificación:

El cliente no dejó un comentario.

Christopher A.
Clasificación:

Great customer service and the guy working the desk was fast and efficient!

tiffany m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
Clasificación:

Your rep was great.

Paul K.
Clasificación:

El cliente no dejó un comentario.

leigh Y.
Clasificación:

The young man at the counter was overbearing and rude

Justin J.
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

You have a great employee in Clay. Very professional, and courteous. Although there are many UHaul locations in our area I drove past two of them just because of this employee. You have a winner in Clay!

Michael W.
Clasificación:

El cliente no dejó un comentario.

Jesse W.
Clasificación:

There was only one person working at this location.

MARK E.
Clasificación:

Get a better franchisee

James B.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

El cliente no dejó un comentario.

Jim P.
Clasificación:

El cliente no dejó un comentario.

jessica S.
Clasificación:

Initially, there was a location misunderstanding with my reservation but Clay was very kind and flexible. He offered a solution to transfer the reservation but I decided to keep the original. He had the truck parked out front and ready to go! He had my online check in information and my truck out front. It was very quick. Drop off was simple And my final receipt was accurate. This was my best truck rental experience.

Ken W.
Clasificación:

El cliente no dejó un comentario.

Larry C.
Clasificación:

Seems that the location could use additional staff.

Debora J.
Clasificación:

U Haul on Beltline in Decatur Al was great.Very nice answered all questions I had and I would sure use them again.

Paul W.
Clasificación:

Everything went well they kept me update on my rental no problem what so ever. Thanks !

Daniel D.
Clasificación:

Uhaul app needs work, calling people at 7am for pickup and when they don't answer it kicks you out. Manager at location helped get me going inside. Very professional manager.

Biftu M.
Clasificación:

Just be polite to customers please it don't matter what religion we are we all from one creator.??

Ronald P.
Clasificación:

El cliente no dejó un comentario.

Brad T. | First Impressions |
Clasificación:

Great experience

Oliver T. | Overall Experience |
Clasificación:

We were treated well...folks were friendly.

Oliver T. | First Impressions |
Clasificación:

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Catherine B. | First Impressions |
Clasificación:

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Steven H. | Overall Experience |
Clasificación:

Would have been excellent but my reservation was not ready for me at my scheduled time.

jack p. | Overall Experience |
Clasificación:

very happy

Michael M. | Overall Experience |
Clasificación:

The best I have dealt with

matthew s. | Overall Experience |
Clasificación:

Clay was extremely helpful. He deserves a raise.

JOHANA R. | Overall Experience |
Clasificación:

Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

SUZANNE M. | Overall Experience |
Clasificación:

Clay did a great job!!! Thanks.

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