Nice recent newer vehicle than I had before. A pleasure to drive. Websight-app was down on a Sunday morning when I was scheduled so admin was taken care by the man who came in at 7 am that day
Christopher kCustomer Reviews for U-Haul of Wedgewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at all
mark sExcellent !!
martin bEverything was fine. Van was clean and serviced. It said an oil change was due.
John CStaff was very professional and helpful
Tyler WQuick and easy.
Christopher BStaff is great. Know what they are doing. Handled my pivot to a day rental to a bigger truck and overnight perfectly - walked me through if I still could not get into the apartment with storage option and locations. 10/10
David ACounter clerk was above and beyond very intelligent was able to pull my reservation. I was in and out cannot ask for anything else.
Amed KCustomer service could be better when bringing truck back. We weren’t greeted and I had to ask if I was all set
HOLLY GThe uhaul cabin was filled with stink bugs, the windshield seal was incomplete and sprayed water on me the entire time I drove through a storm. The engine was not well maintained and would often get caught in between gears when slowing down. Not fun driving it across the country.
Zachary JExcellent customer service but the equipment was bad. Did not work properly.
JAMALL WGreat customer service
RICHARD FVery professional and drop off was quick and easy.
James RTeam was great to work with at this location. Friendly and attentive.
christian pOn the way to my new home, the truck's battery failed and I had to call the U-Haul service help desk twice. Eventually, the battery was replaced.
Louis STop NOTCH! the entire staff was extremely helfull and proffessional!! Best vehicle rental I've ever experienced. Highly Recomend!!! thanks guys!
Kyle FHad an overall good experience at this location. The UHaul system went down pretty much the second I walked in and the men were doing all they could to get things moving. They were kind and visibly upset that the system went down. It took them a sec but one of them remembered a manual way of getting the orders processed and we were on our way. The truck, while rough, was clean and made the move no problem. Would definitely recommend.
joshua sDespite reserving a dolly, there were none available and no one informed me of that before my pick up time. I changed my pickup time yet still received calls & texts for my previous time telling me I was late. I inquired about extra dollies on the call and they never mentioned that there were none. The man that did my check in was rude and told me I couldn’t split payment instead of asking for help. His coworker was able to do it for me but only because I asked him if it could be done after being told otherwise. No one offered to help so I’d know how to handle the trailer we were toeing behind the Uhaul. My reservation should have been in the system but I had to redo ALL my selections while there and someone my destination/drop off got changed. I had to change it back on our drive. No one explained anything to us regarding the process. Just took payment and gave keys. Moving is one of the most stressful things a person goes through… and this was a 1/10 experience.
Meagan SGreat service, in and out very easily!!
Andrew SI am a repeat customer at this location, I find them to be convenient, courteous professionals helping you with the specific aspects of your move or project using their equipment. Good availability of equipment with efficient leasing and returning. I highly recommend using this U Haul location in Nashville.
les hDid not like that the truck had less than 1/4 tank of gas when picking up. Had to stop for gas soon after getting it.
BRADLEY SHad nothing but trouble paid 1300 dollars to rent made it 5 miles down road had a blow out sat on side of highway 3 hours waiting on someone to come change it had to just start the truck every time I turned it off not a good experience
Adam PU-Haul of Wedgewood is a great store! Super nice and helpful people. Great location too!
Gary BThe young man that helped me when I arrived as well as when I returned was very helpful, polite, all around great customer service. I will drive out my way to rent from this location every time. If he reads this thank you so much for all your help in an already stressful time, so appreciated.
Jen JI would recommend that all equipment is ready for pick up with a full tank of gas. It is hard to know how much to pump in before return.
Qin ZAwesome gentlemen that work there. So helpful and made the move easy
Linda ATo give more information/instruction how to use the truck - at streets, at the cities, peagees, etc...
roberto pI was given a trailer with a dangerous tire problem
David MGreat guys working at the counter and helped me with everything I needed. Easiest pickup and drop off I have ever had. Thank you guys.
Seth FVery helpful getting me hooked up
Scott GAlways have excellent service here. Clean lot and clean trucks.
Ariel PEach employee was helpful, very good communications, and worked well together. Check in and checkout were both handled so well. Thank you for being a pleasant experience during our moving marathon.
Kent BGreat
Pedro RExcellent, prompt service.
Lisa LMr. Mario was very courteous and helpful.
brett kLife is such that I have repeatedly needed a trailer and I’ve rented everyone of them from the Wedgewood location. I think I can say with quite a bit of certainty that this location is well run, well staffed, and they make it easy for old guys like me to pickup and drop off equipment. Thanks to them all.
Jeffrey HCharged me for extra gas when the gauge was between the actual amount of 1/4 versus 1/8. Offered to refund it I could come back in the next 30 minutes. That's ridiculous. Also I was overcharged by UHAUL.
Everette FGreat service time again
AGEE GExcelente servicio a pesar de que no hablo inglés pero mucha paciencia me encanto la atención
michael aEverything went swimmingly. Staff was very helpful.
Orlando JAwesome Team!!! Super excellent service. Mario is the man. He truly knows how to take care of his customers. Please recognize Mario at your next store wide meeting!!!!!!!!!
richard kGot me taken care of quickly.
Darrick MThe staff was helpful and kind. It’s tough to find people like that these days, and I was genuinely impressed by their kindness and professionalism. Thank you, U-Haul, for making moving day a pleasant experience!
Krista UEverything went smoothly
Peter Mthe guy at the counter that helped me was very rude. The guy outside was very nice and knows what customer service is!
Little FI am annoyed that the staff marked the tank as 1/2 full when I got home and looked at the gauge it was 3/8 full. My daughter picked up the truck and it made me feel like she was taken advantage of. The tank is $115 to fill up so 1/8 of a tank is about $12. This is upsetting to me that I needed to put extra gas in the truck.
Sarha AExcellent
Henry VThank you for helping me the staff was very nice
anass dEmployees were helpful and friendly.
John MThis survey incorrectly lists/repeats the pickup location as the dropoff location. I rented the truck 1-way for an out-of-state move. The dropoff location was Fort Mitchell Tradining Post and Hardware in Fort Mitchell, AL. Prior to dropping of the truck, I drove to the location and talked with an employee prior to closing to ensure I knew where they would like me to park the truck. The store employee was helpful and and everything was clearly marked. 5 stars for the location. I have a suggestion for the dropoff process. I rented a U-Haul dolly. When I went to dropoff the truck the instructions noted that I had to padlock the cargo door so that the dolly couldn't be stolen. I had to go buy a padlock. I used a combo lock to secure the truck during my move. I was not aware that I would have to obtain and donate a padlock to secure the dolly. I watched YouTube videos and read through information on how to use the self pickup/dropoff throught the U-Haul app. If there was any information about the requirement to provide/donate a padlock to secure the truck on dropoff, I must have missed it. I suggest that U-Haul let customers who are renting dollies or other U-Haul moving equipment or supplies know up front about this requirement.
Jerald RGood customer service over all I had a great experience
MARIAN LExcellent service! Transactions were fast and efficient!
kenneth wMario is Terrific. He's Very knowledgeable, wicked helpful and goes the extra mile, which is a happy surprise these days; especially in stressful moments like moving. On two separate occasions I asked two separate employees questions; (1) about products and the reply was always, "I don't know." (2) asked about pushing pickup time 2 hrs and was told no guarantee for a truck. The manager overheard and said of course you can move your time and walked the employee through the easy process. Maybe a little more staff training needed?? Overall, I've used this location a few times and have been very happy with trucks and staff. Again, big Kudos to Mario and the manager.
Lisa YExcellent service and attention; I recommend it.
JIMMI GHelpful staff and fast service. Thank you!
Starr SThe staff were helpful and the process of checking out was easy and quick. The van was in great shape and this was a really good customer experience.
Paul CWell first off I e rented 2 uhauls in the past couple months and this time I wasn’t in the system so I had to do a bunch of unnecessary crap which I dislike. Then the truck I got was so raggedy that I couldn’t get over 45-50 before it felt like the frame was going to snap because of the violent shaking it was so bad it caused my furniture to shift loose. That is not something I would recommend to anyone let alone a friend.
jason cThe drop off team was excellent. In amd out in less than 5 minutes. Thanks U-Haul!
KEITH T