Me encanta este Lugar… porque hablan Español 💜Excelente Servicio 👌Súper Nice and friendly.🫶Always the have a van available.
Gabriela SCustomer Reviews for U-Haul of Oakland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service.
Harwell LI wasn't excited about turning around & backing in, so the agent took care of it.
Tom BSmooth pickup, and friendly assistance. Thanks
Craig BGreat customer service from sales desk to gentleman that helped return truck thank you for a simple experience
Atif HAll the employees I dealt with were fine and helpful. But the rental process was frustrating. I booked for a pickup in Concord. The website said the trailer I needed was there and available. A day before my pickup date I was told I had to pick it up in Oakland. That meant traveling 30+ min each way in the opposite direction to where I was headed. Pretty inconvenient. I know Uhaul has a policy of paying the customer $50 if they don't have the equipment available after making the reservation. I wasn't trying to make money on the deal but asked if they would comp the $30 rental fee because of the mistake. They flat out refused and said my situation didn't qualify. Not sure what does then.
Ethan SThe truck had mold on the window sill
Ethan LExcellent service, friendly staff
SAREKA BPAY your employees more money.
Elitber SI can never seem to get through, via phone, to any uhaul location. It only rings 4 times then switches to the national uhaul call center. This is the case, consistently. The national number can’t tell me if the local office can rent me a dolly or if they found the keys I lost.
Rebecca JI was very disappointed with my u-haul experience. I was told that they would not honor a reservation made at the San Leandro location and then quoted a higher price which I accepted. My receipt the next day was higher than quoted. I called the company and they said they would refer this matter to proper person.
ALFRED GThis location tried to swindle me. I will NEVER go back to this location again!
Lamar SGreat employees. Friendly! Helpful’n
Charles SClean the inside of the vehicle. The van that I had, it has spiderweb inside the corners, no clean windows or windshield something was spilled inside the door. It was a good van, just needed some cleaning care.
Irene BBe clearer regarding the contract and how to indicate issues as low fuel and seats that were not adjustable. The manager had to move the driver's seat up. However, the back of the seat was too far away. I had no support. I was not aware that I needed to review the texted contract right away, before driving off. I disputed the gas, but as I had not indicated low fuel on the texted document which disappears after 20 minutes, I had to fill the tank.
Wanda SAlways have a good experience when dealing with this U-Haul location really good customer service rented from them multiple times
paul fThe team at this location is always so pleasant. Thank you!
Eleana MNadia and everyone here was so helpful and friendly
Janely GCustomer service was awesome
Victor GAs is always the case at Uhaul of Oakland, the experience exemplifies what this customer has come to expect as the highest standards of customer service excellence; a Uhaul guarantee. UofO is ALWAYS a tight ship but my first trip to Uhaul of Yuba City for a drop-off was a nice surprise and hopefully my new go-to Yuba City Uhaul location.
Richard MMy only problem was the mileage I travel 20 blocks they computed 27 miles. That's hard to swallow that might be a problem soon. Other than that everything else was great
Roosevelt TExcellent customer service!!!!!!
Roe ZWe just started using the Public Storage and have found it to be of great use for our needs Thank you for being a Service place of Business
Darrell WThe staff was so supportive and patient, I will definitely use this location again!!
Anthony YUnderstaffed
JOEL BStaff was very helpful and knowledgeable of their fleet and equipment. And they were fast and efficient. I appreciate and respect the location for their effforts.
GIDEON DCustomer service was excellent employees that handle my account
Nikole RThe door was sticking and ended up having to be repaired on the road. Also, the gas was indicated to be more than it actually was and they refused to change it. I had to take pictures to protect myself.
Joseph UVery nice location. Very helpful and friendly
RONALD PGreat customer service and smooth/quick transaction
Christopher UThe help was quick, personal and professional. Check back in took 2 minutes. Very efficient. The area is a bit rough (International in Oakland) though I left a car there all day and it was fine.
david PVery helpful and courteous.
Marcellina OThe staff was knowledgable, friendly and helpful. And it was easy to rent a truck online.
Wendy RQuick assistance had just what I needed. They were busy, however they acknowledged me upon entering the store.
Brenda WGreat staff, friendly and courteous.
Brenda WIt was inconvenient to get switched to this location at the last minute but the people here were nice and the truck was nice too.
Allison BGreat experience. Very friendly and helpful staff indoors and outside. A++++
Andrew EI cannot think of anything Uhaul of Oakland could do to improve. The store is clearly well managed with a staff that seem collectively committed to providing customers with the best possible service and prices. Would not change a thing.
Richard MLleve el titulo de la camioneta que iva remolcar y no me dieron la correcta y tube que pagar grua de oakland a san jose aparte lo que pague con ustedes
Alejandro sEric and the staff at Uhaul of Oakland are the best. I have frequented the location for years and have had to use other locations on occasion that only reminded me how professional and accommodating Uh-O is.
Richard MThe truck sounded horrible and I think it may need a new transmission the way it was driving
Devondre JScam , lied and charged me $30 for fuel when I returned the van on the same amount of fuel that I got the van on , person that helped me was on her phone the whole time and was rude , terrible costumer service do not recommend, they will try to get extra money out of you
Latrece JInitially I went to the bigger location off of San Leandro Blvd and experience there was the worse . The young man helping me was bad mouthing other customers talking to his co worker , when I asked a question related to my rental he responded in a manner that in my opinion has no place in the customer service environment. This person needs to be properly trained or removed.
Jesus LWindow crank fell off had to put back on, windshield wipers didn’t work well
Edward BTrailer was mostly clean but some mud and debris. I ended up sweeping and mopping it out before loading. Biggest issue was I was supposed to pick up trailer at Walnut Creek location. Had a guarantee pickup at 4pm. Got there at 3:50 but location had closed at 3? Had to go to Oakland to get trailer. Was a 90 minute round trip. What good is the guarantee?
Bradley MGreat Customer Service Everyone smiles What a good feeling they give the customer
Tina FFriendly staff
MICHAEL YThe staff is wonderful! Very personable, friendly and helpful!
Thanh PThank You
Gerardo Ahaving a way to lock and secure the smaller uhauls...
Amy LGreat location. Everyone is always kind and helpful.
JONATHON T"The staff should be more enthusiastic and cheerful."
Xuan TNothing that I can see everything was excellent
Joe WCustomer service was excellent
CORELLA TThe van was dirty outside snd inside. When we returned it as we found it we were charged a $25 cleaning fee. Guy was blasé and rude about it when we tried to explain this was the condition we found the van in. Didn’t think we needed to take pictures of van before we used it. We only moved furniture no plants or messy things. Be warned take photos. Hope we get our cleaning fee back.
Ann MJesus was amazing he give great customer service. Asset to your business right along with other employers that works in the officr
Renea WI received had a horrible experience at a U-Haul Dealer. I then booked another one and it let me to some abandoned dirty area. I had to pivot and found this location. I called before arrived and was met with the same professionalism over the phone. This location was accommodating, clean, and will definitely be returning here if I need to rent again.
Solomon WOur agent met all our needs and expectations.
Timaleti TReserved furniture pads and dollys but was told they didn’t have the dollys when I got there. Was charged for the pads but never got them.
THOMAS LNot sure their names but long hair gentleman and skinny guy with the nice U-Haul jacket took care of me even though we didn’t know what we were doing. Both definitely could be considered for leads or management . Stay up yall.
Deante HLarge business with clear signs directing me. Staff also immediately directed me to a parking spot, disconected my trailer and completed my return.
Philip MDrop box key was used
Mariano NStaff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again
Jamirsen E | Overall Experience