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Jeff R.Customer Reviews for U-Haul of Murray
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked out great. I was very pleased with the customer service. Thank you!
Russell P.Excellent, professional and friendly service from your staff. Special kudos to our installer, sorry we don't recall his name. He was exceptional. Overhearing other interactions btw customers and staff show it is the culture of the store. Appreciated positive attitudes messages on wall and when I asked to take a photo to share, installer said “of course, I took one the first day I saw itâ€. You folks are doing an outstanding job that is an example for all! Thank you.
Robert T.Staff was exceptional!!
DON K.The employees seemed irritated to be helping customers and also inexperienced using the system. The only employee who was even remotely helpful was the attendant to help led us drop off our truck but eve then we had to wait sometime which caused us to get charged an additional hour.
Kennedy H.your all life savers so great awesome
Jeffrey H.Your afterhours returbn process online is too complicated. For example and noting that i made the mistake of locking the van and putting the keys to the truck in the the dropbox and trying to check in by taking a picture of the mileage indicator caused a problem. When i called into to get some help the phone attendant was less than helpful. Maybe she was having a bad day but she was short and down right rude. However the people at the Murray location were very helpful and professional.
James H.24/7 Did not work easily had to call the main u-haul number a check out that should have taken minutes took hours. Owner said to call with any questions at any time however did not answer. So we were left to fend for ourselves. The hours are not accommodating to the customer.
Elizabeth R.The staff was so helpful and friendly!
Marianne W.Being from out of town I appreciated the insight into the weather conditions effecting my trip.
Matthew H.Weather was wet & starting to snow, so the attendant during tralier drop off kindly allowed me to remain in my vehicle while she unhooked the trailer & completed the return. All was wonderful except she failed to put the rubber protective cap back over my vehicle's 4-flat wiring & therefore unnecessary exposed the connection to all the nasty road conditions during my drive home.
Robert B.Great
Eric S.Both of the Ladies that helped myself and my husband were SO great and were both SO sweet to our 3 year old little boy. I believe their names were Roylee and Cindy? The store was busy and people were a little Impatient but they handled it well and were very pleasant to work with.
Whitney M.I wish I could say something better but I think it would be hard to talk excellent your company did a beautiful job I've reant ed from U-Haul for over 10 years and I can't say anything bad whatsoever other than EXCELLENT
don R.No need for improvement.
Wanda H.I was charged almost 2Xs the price I was given when I checked it out. They charged me $15. to clean out a small trailer that would have taken 2 mins to sweep out and that when I got it had dirt and an old plastic spoon in it when I opened it for the first time. I'm sure they charged the person who left that spoon the $15 also. Getting it checked out took forever also. There were only three customers and it still took almost 20 minutes to get helped. Getting the lights to work took another 10 or 15. I have been to 3 Uhauls in the last year and each time it takes forever none of the employees knows what is going on.
Kenneth G.Absolutely thrilled with the awesome service I received. Thank you
Jeremy T.Is good
Cristhian M.The van seemed to lurch a lot. As you pushed on the accelerator, it would get to the point that it would just kind of take off, even if already going freeway speeds, so I had to watch that it wouldn't lurch forward as I drove along. The staff was great and I was treated well. The vehicle was fairly clean inside the cargo area, and the seating area was very clean.
Cary P.Roylene was very helpful
Gregory S.Excellent service
Ginger C.Love the on-line app. Keep up the good work. Will recommend
Michael S.I have to give a shout out to Cindy Hakala at this location- She was such a breath of fresh air. Friendly, kind, helpful. She was very busy but kept a smile on her face the entire time. She was very pleasant and helped us make sure we were getting the best deal we could. She went the extra mile and made phone calls to help us with the drop off location of our rental. If I had a business I would hire her in a heart beat! Thanks Cindy for making this experience a good one!
Karen A.Good and fast service.
Isaac P.I rented a tow dolly for my car, and it was damaged while I was moving from Utah to Texas. I would not rent from this place because they don't inform you of the insurance options you have. My car was damaged by the tow dolly and I had no idea I could have purchased more insurance with the third-party insurance company. I had 5k of coverage for insurance, and it's not enough to cover my car damage. Also, the repwest insurance company doesn't cover car rental services, so that means I have to pay for a car rental for a whole month to get my car fixed. Customer service is very poor, and the GM is not very kind or respectful. I spent 2500 dollars at Uhaul and they won't look out for you to help you have better options concerning insurance and won't inform you verbally how to help you have the best experience. The regional manager was very kind when I spoke to him. Beware of Uhaul because they only care about the money they make and not the customer. They look out for their best interest only.
Thomas H.Great service
Jed A.They were quick to check you in and out I was grateful
nancy M.N/A. Royleen was excellent! Very professional!
Craig S.Very bad tire balance
John H.Put dolly's on your items for moving.
Cindy C.Extremely helpful
Author C.Friendly polite and happy to serve. I'm h yeah and open on Sunday in Utah 🤯😱. Thanks
Toni L.If you're going to put rental equipment inside the truck that is tagged for tracking, have the app check inside the truck upon inspection to sign off that tracking tags haven't been cut.
ALEX W.Love this location and all who work there. Friendly, professional and personable, I couldn't ask for a better experience! Thank you 720052
CINDY H.Everything went smooth and well for me on both pickup and return! People were friendly and helpful.
David T.EASY TO PICK UP AND VERY FRIENDLY AND HELPFUL.
Reno E.Online return process did not work very well. Particularly trying to add a picture of the mileage and fuel level.
David L.AWSOME EXPERIENCE
Leroy S.The advertisement on the side of the truck says $19.95 a day. That was not the case after 2 days it was over $200.00...
Lynnette K.Manager on site, is amazing, I believe her name is Cindy, I'm not very sure. She did tell me she was a manager there and has been there for 3 years. She very clear deserve the title and a little more. She was very kind upon meeting her and talking. Informed me everything with the truck and high lighted important information on the contact. Walked through the process of renting and returning. She a very kind soul and hardworking. It was a pleasure meeting her.
edith N.Nothing everything was great
david C.Great service once we got to the front on the line. Friendly and supportive. I recommend highly.
ERNEST B.You're doing great. Super customer service and clean facility well stocked.
Tony W.all of you who work there (You Rock)
MICHAEL R.Great system and CSR!
Bonnie H.The truck I got was very old and the steering was super loose and difficult to keep straight. The transmission would downshift every time I touched the brakes, even if I was going 50 and need to slow just a little. This would result in the engine revving to 4000 RPM. The brakes were a bit touchy and would grab just a little sometimes. But, I did get moved.
dale R.Friendly staff and has lots of supplies.
Kurtis H.From start to finish everyone was so helpful and amazing customer service
Tim H.