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BARIS CAGDASERCustomer Reviews for U-Haul of Mountain View
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, Thank you for the service.
Sai RamThe previous customer did not return the trailer in time for our pickup. The agent called them and got them to agree to return later in the day. Agent called us as soon as the trailer was returned. We still had some time to load up the trailer before it got too dark. Agent saved us from waiting another day to leave on our trip!
John DiLoretoCheck out and checkout was smooth and efficient, staff were friendly, helpful, and professional. App wasn’t that helpful, though.
Juan DeleonCleanliness of vehicles, although your vehicles are in good operating order, the interior and exterior could use some maintenance. The kindness I do go over your interior And windows just the next customer has a better experience and I
Chris SolorzanoThe person who checked me in for return didn't seem too welcoming. He may have just been tired or had one of those bad days, which is understandable, but overall, everything checked out fine.
Allan CaguiatThe truck not clean and have bad smell not recommend to other movers manager rude to customer 62 W El Camino Real need to replace all workers.
Arturo LauretaFrank U was an awesome help at this location - great customer service! Helpful, friendly, knowledgeable! Definitely would recommend to friends and family!
Clint JohnsFrustrating to frequently receive a truck that immediately needs gas On site staff is great
Mike CobbThis time, I checked out with a human. In comparison to check out via the app last time, this was 1000 times better.
Peter BrendeFrank is the best, always going the extra mile to help, Thank you FRANK
Roman NunezLess than friendly rep inside. Very cold feeling.
Wesley WilliamsonWorker's are friendly and easy to talk too over the phone and in person
Donnalily MahoniWe had our first U-Haul experience and it was amazing. The check-in process was through our phone and simple to set up. Frank helped check out and was very helpful and nice. We would definitely recommend U-Haul and this location :)
Joshua SingshinsukThe key drop off wasn’t clear in the app. I was able to open Lockbox 3 so I left my keys in there! Thank you once again would definitely rent again
Ibtesham ImranThey hooked up the trailer in a heavy rain storm at 7:00 am . Nice work guys!
Michael HorrilloNothing - all the folks at this Uhaul location are just GREAT! Friendly, willing to lend a hand, give advice, etc. Just great place to get help!
Bruce William CampbellI was offered a truck with 1/8 fuel and an incentive to return with 1/4 tank for fuel credit. I took it but was anxious the whole time about tank size, fuel consumption, and gas prices at various stations. Not fun. But the condition of the truck was very good and we accomplished our goal quickly so we are satisfied overall.
David HsiehCustomer experience was great. Everyone was very helpful and friendly and made the process quick. The real only improvement that could be made is with respect to maintenance on the truck. The truck I had pulled hard to the left. Thanks for everyone for making moving, a horrible experience in itself, a little easier!
James ReyesChanged my reservation without notifying customer, wasted time to go and find another location
Young KimExcellent customer service, professional and seamless process.
Bryon StadlerGreat experience each of the two times I’ve used this location. Staff is professional and helpful, trucks are clean and in good condition — all you could ask for. Thanks
ANDREW LAMPINGlove the modern checkout from cell phone. service was timely. person doing hookup was very profficient
Ron CalhounWhen we got to the destination to begin loading stuff we noticed that there was a large amount of vomit in a bag hanging in the back of the truck. Also vomit on the inside of the walls. Other note is they didn’t place the extra equipment I ordered in the back of the truck.
Trevor HeinzmannSuper fast service and very friendly employee.
Thomas SteveninIt was an excellent experience at the U-Haul Mt View location. Staff were very helpful and the process of renting was seamless.
John SmillieThey claimed I drove over 100 miles today and needed to fork over $136. Dude, I drove from Mountain View to San Jose and back, there’s no way I drove over 100 miles. I didn’t check the speedometer before I started the trip because frankly I didn’t think you guys would try to ram me like that. Track your fleet’s miles correctly so you don’t screw over customers due to your own negligence.
Henry ReedUnfortunately, every time I rented a car from this company, there was no guidance on how to work with its internal components during pickup.
Seyed Badroddin Najmivery friendly attendents good experience will rent u-haul again
George WortiskaThe people are easy to work with and the whole process is quick and professional. Thanks!
Jeff KendigEfficient, equipment was in good working order. Staff was friendly and professional.
CATHERINE PHILLIPSgreat staff at this location!!!!
Howard FishEmployees were very knowledgeable and helpful.
Kerry ShaverThe first place we got our reservation through had no truck for us then bumped us to another location and they were rude and didn't have the truck either.
David ReggiKeep up the good work! Manager Santos and crew are always helpful!
Daniel CerdaPull the truck up to the front. It was a little hard to back up the truck in a narrow lane, especially when you're not used to such a large vehicle with limited rear view.
Michael PerskyEveryone was very professional and informative!! Thanks
Alvaro MorenoEverything was great. Nothing to make it better.
Frank HanThis place makes it easy to pick up a can or truck and drop it off. thank you
Michaela YazarCab was full of dog hair. Otherwise it was fine. Counter associates are not friendly at all. Not that they have to be, but it's nice when they are.
Troy HigaThe staff was helpful assisting us connect our trailer for use. The prices for rental were very reasonable.
Eric TabaresAll the employees were very polite and professional I will definitely go back or recommend friends . Keep it up ! Thanks
Alvaro MorenoThe office manager is the best!
Ron PellegriniI drove the 15 ft truck 8 miles according to the speedometer but somehow used 4 gallons of gas. I only used the truck to move equipment and did not use the cigarette lighter as a power source. It seems like the truck had a gas leak and I was charge $50 extra dollars because of it.
Neil McFaddenThe ball to gentleman went out of his way to make my motorcycle shipment work out well. Kudos to him
shahrokh mortazaviDid self check in using my phone and it was fine. Truck was great!
Elena GosticEverything was very well maintained.
Sharron CorralIt was efficient service and fast and employed they’re really nice person and very kind
Benito RodriguezAll was perfect!!
Colleen MurphyEveryone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Thank you!
Emily Zhao | Overall Experience