Try and provide an accurate final receipt for your customer. Please make sure you didn't overcharge your customer for equipment they did not use. This is already my second time that I received an incorrect receipt after returning the equipment. Now, I have to go back to the store again and fix it.
Man KCustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Gabriel GThe person who helped me was so polite, friendly and helpful..thank you so much!
Marlene BIt was great working with Brandon throughout my whole ordering and installation experience with my hitch install. He was knowledgeable, friendly and was patient with me when I changed my mind after my original order arrived I decided on a different hitch.
Don KThe rep are nice. But the truck's light for tire is on.
William GThe staff was extremely helpful as I was trying to use mobile check in (wasn’t using the U-Haul app) without success. Staff recognized my difficulty and checked me in at the desk so I wouldn’t lose rental time! Next time I’ll use the U-Haul app!!
Anthony SThe Manager is always very polite,super efficient, this is my to go location. Big Thanks
Roman NGreat people work here seem to be 100 percent service oriented. Great moving experience
Danny GI returned the truck one day and they send me the bill till the next day with an extra day charge. Now I have to wait about 3 days so they can check that and see if they reimburse my money. 🤬🤬🤬
Jose MThe auto transport tire straps were so old and rusty, it was difficult to get them to fix on the car tires or know if I was doing it right.
Min KThe only thing is they charged me for gas when I returned it at the level I received the rental at. This was through the U-Haul app for return
Arletta GBest location ever, the manager makes the equipment rentals very easy to follow, I have used other locations but this is my to go place for now on, big THANKS TO THE MANAGER! and team
Roman NGreat experience. We reserved a truck and we were in and out in less than 5 minutes.
Brandon LNice people
Don DFriendly and helpful customer service
Anthony MFriendly, courteous and great service!
Anthony CThe staff working in the afternoon are friendly and nice.
JIN SCheck out was quick, but there was no dolly inside the van. So I had to come back. It cost me 45 valuable minutes.
Jonathon TFriendly and on time
Robert KThe manager was very helpful. He made it easy.
Kevin MNothing. Employees are courteous, friendly and extend great service.
Anthony CManagement has an excellent skill set with public relations! I will now call this U-Haul center my favorite
renee mVery nice and smooth experience at this pickup/dropoff location, the staff there were professional and responsive, also I had a small issue with the insurance in the system and the staff promptly solved it for me in a short period of time.
Zhe Cpicking up and dropping process vas fast and easy thank you for good help and truck was veyr clean and new
Esen MVery friendly staff and very good customer service, easy pickup & drop off location. I rented so many times and I recommend anyone to rent from this location
Yonas GLove it
Lacsina JCRAZY busy. There must have been like six or seven trucks lined up for return and they were blocking the entrance so I was left out in the street, and eventually and attendant noticed me sitting in my car, so they motioned for me to pull my truck around. There needs to be a better system for drop offs, like people can schedule a time slot for dropping off once they're done with their move so that a back up like this is prevented. Those attendants were way over their head with how many returns they had
Andrew MKeep up the good work
Eugene CThe people at the desk are so friendly and prompt even when some customers have special requests. Jolene always keeps the place running smooth.
Marianne BBrandon was very amicable and efficient in processing rental as well as answering questions.
Richard RVery friendly staff
Kenny DThe workers were very nice and efficient at thier job. Very understanding on what I was doing and what my needs were. The appliance dolly made my job sooo much easier. Thanks guys.
Charlie CEarly check-in via computer/internet is most excellent!
Patrick SLady in the front had an attitude. We weren’t greeted or even spoken to until I said something to her. Booked a truck plus two dolly’s online. (Appliance and regular). She confirmed with me I had requested them. I assumed they were in the truck. Got to my destination to to load up the truck and there was nothing in the back. Tried to call the location 4 times with no answer and was forwarded to a 1800 number. Have used this location several times. Never had issues until this last rental.
Taylor HProcess was quick and easy
Cris HThe lady was so kind and very helpful and explained Everything i needed to know.everything was great.
john sOpen more hours
Teresa ZJust on the amount of gas we need to put in. It seems like I always put a few more gallons in, than I needed to. Improvement on the gauging of gas amount, would be appreciated.
john pThe lady that helped us was very helpful and nice she went above and beyond was willing to go the extra mile has very good customer service she is the kind of person that don't let anything negative bring you down and looks for an alternative solution to make your journey possible. Gave her full 100% full attention and and above n beyond great customer service. I wish I had gotten her name and I wish I would have thanked her for her hospitality. She stayed In good spirits n very sweet. I would definitely love to deal with her again and recommend her location
isabel cAfter being renting U-Haul at multiple place, this place is the worst. Worst personal ever!!!! I am simply double check the returning of the location, can he went mad. Thought I would drop the U-Haul randomly and told me that is theft. I have never being judged like this ever in my life. Nice job U-Haul at Milpitas and for whoever treated me at the rental location:GO FUCK YOURSELF!
Yingheng TVery efficient installation. The only problem was there was no place to wait for the installation and there was no nice place to wait nearby.
Ilya KWe were never told/warned that we needed to refuel the gas after the use. We didn’t and saw a surprising 24$ dollars gas fee on top of our “estimated fee”. We only drove 30 miles and 4 gallon gas was charged, like 7.5 miles/gallon? Crazy.. We really need an explanation
Zhaoqing XDidn’t have much information on where to leave the truck and there was hardly any space. Took us a while but parked in the lot as best as we can.
Rahamin HI don't think you can improve on perfection. THANKS for making my daughter's move peacefully enjoyable.
Alice SExcellent customer service from all staff members, definitely my to go place, Thank you
Roman NYour app sucks, the option is use the app and it did not work. I couldn't add the credit card information, my location, alot of information I couldn't add.
Consuelo cThere was only one employee causing the wait time longer than normal. Other than that everything was fine.
Arya SThe service rep was very courteous and accommodated my request to switch out a trailer hitch from one car to another (same model) with extremely fast service! I would definitely recommend the U-Haul of Milpitas to others.
Alex P