Excellent customer service and well maintained equipment
Craig KCustomer Reviews for U-Haul of Middletown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Easy and fuss free. Employee at location was very helpful and professional. I don’t remember her name but she was fantastic.
John DAlls good
Frank GI would like a detailed explanation for the additional charge a day later. Thank you.
Jill OKa’Trell A was fantastic.. courteous, friendly, and professional.
Timothy LI had a very good experience of both locations.. The representatives on both Ann were very professional and quite helpful..
Steve GAwesome staff, Excellent service, thank you!
Teri CThe employees were all professional and very pleasant . We were in and out quickly.
Dawn GEquipment was in excellent condition, staff extremely knowledgeable and polite
Craig KOur location representative that handled our contract was very professional very courteous and nice to us. We How want to extend a thank you very much to her she made our rental experience very easy and explained everything. Thank you.
Michael Tinstall a support to keep the trailer level when it is without the car.
Lucas MThe woman we rented from was fabulous. We rented on Easter, a holiday and she was so pleasant. Not resentful at all having to work on a holiday. She was so pleasant and efficient. Explained the details and was extremely accommodating adding additional miles for our particular circumstance.
Denise MI was very impressed with the experience that the associate provided. The pickup and drop-off was smooth, prompt and worry-free. Will rent more often from this location!
David KThe only issue is that the car strap on the driver side wheel came off and the drop off location stated that is was not fasten correctly by the person who connected it. The car seems fine now and there is no issues with brakes or sensors that it was wrap around.
Ronald JThe first truck I received was a death trap, truck pulled hard to the left when applying the brakes, power steering pump screaming, a very loud clunking coming from driver front area when hitting bumps and when applying brakes. After waisting an hour between having to turn around and swap trucks the 2nd truck did not have the dolly I paid for. So instead of wasting more of my time I had to go to Home Depot and spend 80$ on a dolly.
Christopher GUnfortunately the vehicle interior smelled like used cat litter. Possibly spilled someplace unseen so recommend cleaning the floor again. Otherwise no complaints. Excellent staff at this location! Very helpful and considerate, professional and efficient service.
Gioia Cstaff was very helpful and nice. The helped hook up my trailer that I rented and even offered if I needed extra equipment.
TYKEEYA MTruck was in bad shape , excelleration was poor , trans was slow going thur the gears besides that it got the job done
David CYou don’t need to do anything for improvement, customer service was excellent, no wait time, the van was clean. Just excellent service
Karen PThe staff at the Middletown location are always extremely helpful and personable. They offer good advice on the cost effectiveness of choosing one rental option over another. That is the way to run a customer-focussed business in my mind. I will continue to use u-haul over the other competitors.
Joseph GMore courteous clerk. Check batteries. This one died on me.
Carlos RRemind us to bring our ez pass. Also engine was rattling but it’s over 100k. Probably needs servicing.
Terence Where are my issues: 1.) when renting on the website, there were things I declined and they showed up in my checkout. If i didn't catch them, i would have been charged 2.) i did request an appliance dolly. when i picked up the equipment, there was no appliance dolly available. I was told they are on a first come first serve basis. 3.) we picked the truck up in the morning. Loaded it and tried to depart in the afternoon. When we tried to leave, the battery on the truck was dead. I jumped the truck and saw that the cab light was on. Clearly, the light was on when we picked up the truck and we didn't notice it since it was daylight. 4.) my wife picked up the truck for me. When I started driving, I immediately could tell that the truck had a bad tirod end or steering gear. It was a nightmare to drive.This was not the only mechanical problem. After making a turn, the truck was slow to straighted out. This is usually a sign that the steering is out of alignment. I have worked on cars for years and I know what I am talking about. 5.) We returned the truck after hours. I then get a bill mailed to me that indicates a $20 charge for dropping the truck off after hours. I did not see that charge pointed out anywhere when I completed the request for the truck. 6.) I called the manager to discusss these issues. I did receive a call back. However, I was told that he took the truck for a ride and felt there were no issues. He did say that I may have had issues, but he didn't I have rented many times from Uhaul in the past and I can easily say that this was the worst experience I have ever had. I wish you good luck if you rent from these folks in Middletown, NJ.
CARL FEverything was great. The workers were very smart Knowledgeable and helpful. and helpful.
Donna PStaff was very friendly of course I got the new guy but he was polite and we learned about hooking up and checking lights and breaks together. 5STAR
warren lEverything went very well as usual. I highly recommend U=Haul for vehicle and POD rentals. We have used this location for several years now and have always been very satisfied.
Philoip RGreat customer service. Staff was friendly and very helpful.
David SThe truck was missing the knob to open and close the driver's window. The driver's sun visor was broken and dropped down in front of my face at every bump. And the gas was not full. They just told me to bring it back at the same level. Do I tell the attendant to just fill it to 7/8 of a tank? It was returned full. I would be appreciative of a response to my comments. Thanks
Mark DThe young lady whose name beings with a C (sorry i can’t remember the name cause this was hours ago) was exceptional and she deserves a raise. Her customer service was top tier and yall need to hire more employees who have the patience and knowledge to deal with customers the way she does.
Daniel SAmazing experience! Mike was so kind, patient and understanding. I had to switch and change and switch back my reservation …he was absolutely the best!! Thank you!!
Kaitlyn HThe young lady who helped me was phenomenal. Very courteous and comfortable to talk with. I have worked with Ben Waldron many times in the past also and he has been a huge help to me.
DARLENE KThe woman ar the counter was great and very professional, thorough, and eficcient. I dropped my wallet in the lot drove home and she called me to say they found it. Thank you!
Michael GExcellent customer service and equipment was clean and well maintained
Craig KSmooth.
Nicholas WThey didn’t come out to inspect the van with me. Just given a key and told to walk out to parking lot F. I said the van has a big sign in the window. I was told Just put the Winshield sign behind the seat. Zackary was pleasant and knowledgeable.. His co worker knew nothing was rude and brushed me off. The van was dirty and seat full of pet hair. In the background was loud head banging music , what seem to be coming from the shop. I have used this Uhaul location many times, but yesterday was a bad experience . Upon returning the truck with a full tank of gas, I had to pull around the front exit, to back into the appropriate rental returns , someone left a parked truck blocking the other side of the building. .
Patricia AVery friendly and helpful in the Middletown location.
Kevin FEvery other truck was cleaned off and spotless but yet mine was the only one covered in snow!!
AARON IThe associate behind the desk was not friendly or helpful. The men in the back were cursing. When I got in the truck it reeked of weed and cigarettes. The inside of the windshield was covered in a film making it hard to see out of. There wasn't any windshield washer fluid. Upon returning the truck, the same lazy associate was there and barely acknowledged my issues, did not apologize or seem to care. This was a very disappointing experience but I was on a tight time-line and could not go elsewhere.
Wendi STrain employees, the ones I had did not know what they were doing.i cant blame them but after all the years of using u haul
Patrick CYour team was awesome. Despite being really understaffed and busy, they took the time to install my hitch right when I came in. Really impressed! Give them commissions on the hitch installations!
Tara TThe trailer I rented was full of leaves. It would help if these leaves were cleared before I rented the trailer. I used the trailer to transport mattreeses and a box spring and the leaves got on the mattress. I returned the trailer with the leaves still in the trailer. Unfortunately the next renter will have the same problem.
michael tAlthough the manager of the location was helpful for the process, many questions that were important were incorrectly answered in regards to tolls and vehicle class among others and additional calls to the customer service number had to be made who provided the correct answers. Location managers should be trained in the product they are working with. As for the 15ft truck, it was picked up with many noted issues. There was tape all over the top of the windshield, paint chips, dings, huge dent on front bumper, I mean honestly I get it, it's a fleet moving truck, but Uhaul should have their one way vehicles in top notch condition. It was a bit of a turn off and put a bad taste in our mouths that it looked so poorly. It was apparent that the vehicle wasn't even checked by management or anyone there because the comment "I didn't know any of that" was said more than once. Uh, you should know the condition of your vehicles, especially one way ones! Nice people, but do better please.
Catherine FTruck was not where it was supposed to be. We had to search the property in the rain. It wasn’t packed with supplies I requested so I had to go back out and bout it at a store. Took 40 mins to pick up truck and had to call customer service multiple times since store wasn’t open
Kristina KMy first time renting from Uhaul. It was such an easy transaction for me as a customer. Dominic was professional and courteous despite challenging situations. In a short period of time I could see was that it was a rainy day, system issues, busy day and time with trucks going in and out. Kudos and thank you to him.
EVA WI always thought that it was mandatory that each person who rented a trailer clean out the trailer before returning it. When I got this trailer, it had mud, pine needles, Styrofoam pieces and was filthy, but it was all U Haul had for my immediate need to pick up a couch and mattress from Costco. I needed a 6 x 12. Once I got home with my items, I had to get a towel and wipe off all of my boxes and mattress plastic cover to get the mud off. Xavier, (from U-Haul) said, "It is because it has been raining and we can't get people to clean out their trailers". How about this idea, If a trailer comes back with mud and trash in it, how about U-Haul clean it up before they rent it out?? I love U-Haul and will continue to go back, but it was pretty nasty using this trailer. And, I personally swept out most of the mud before I returned it. Glenn
Glenn JHave more competent staff members who are motivated to work. Only one employee working anytime I go and line is very long. I was given the wrong truck from the license plate I was texted prior to leaving Uhaul location. Luckily I caught the error. I picked the truck up at night. As an older female, I was not given any basic operating instructions. It was dark out and Cabin lights were off. I drove without noticing that I had to disengage Tow/haul button. Upon returning the truck the credit card system was not working properly causing a back up in customers waiting for service.
Helene Mgreat service, thank you!
Mikhail Salways the best at this location
Jerry DXavier was very helpful and exceeded expectations in making sure the rental was safe to drive.
DeShaun SPanel where the lights are inside the car was loose inside the cab. The vehicle also smelled pretty heavily of gas
SCOTT Lgreat service, thank you!
mikhail sSo efficient and easy to deal with !
ROBERT RPicking up and dropping off could not have been any easier. In this regard, my experience was great! The truck itself had a couple of issues. The visor on the driver side was broken so it could not be latched/secured in place. The driver side review mirror was loose so it would not stay in the position I needed for it to be used.
Todd PNothing
stephen Tthe best uhaul in monmouth county
Jerry DCalled at the last minute, they accommodated me. Van was clean and new. Excellent customer service. Highly recommend the Middletown location
Craig KU haul wasn’t clean when i got it and a little under a half tank of gas but im not complaining it served its purpose
Rosella TToll usage is confusing
Brendan BPlease make sure you have the equipment assigned. I tried to do online, but I had to go inside. The truck noted had been sold over a year ago. I tried to turn on the lights on the second truck and the dials pushed inside the dashboard. The third truck was fine. I didn't put enough gas in because I listened to 2nd truck instructions. That was on me. You can make sure that all controls work - Lights not working is unacceptable. I'd have been screwed if I didn't check them.
Tanya MThe overall experience was very poor. The reason is because the cargo van locked on me when I closed the door of the truck. I was forced to request roadside assistance and charged an exorbitant rate to have the truck unlocked. I request that this fee be waived because I was not informed of this possibility. Thank you
Patrick ftruck was first rate and staff knowledgeable and attentive.
stephen sThe Manager in Middletown is amazing. He and his staff are extremely helpful.
Randolph S | Overall Experience