Customer Reviews for U-Haul of Malden-Route 60

3,286 reviews

420 Eastern Ave   Malden, MA 02148
(Formerly known as Hostess Building, Across from Simons Car Wash. Bus Route 105)

(781) 399-4362

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(781) 399-4362

420 Eastern Ave
Malden, MA 02148
(Formerly known as Hostess Building, Across from Simons Car Wash. Bus Route 105)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The best customer service I have ever experienced at a U-Haul location!

Hector Quinonez 
Rating:
5.0

Customer did not leave a comment.

Mary McNeil 
Rating:
3.0

Customer did not leave a comment.

Jean morne 
Rating:
5.0

Customer did not leave a comment.

Horace Rogers 
Rating:
5.0

The associates were great.

Rafael Zuluaga 
Rating:
5.0

Super nice guy met me as I pulled up and was very quick to help me return it.

James Webb III 
Rating:
5.0

MUY BUENA ATENCION Y UN SERVICIO DE PRIMERA.MONICA GRACIAS POR TU BELLA ATENCION.

MIGUEL ARRIAGA 
Rating:
5.0

If all of the customer service people are like Andy that would go a long way to a positive experience.

Peter Bombassaro 
Rating:
5.0

The Malden folks are superstars. My second time working with them in the last few weeks. Can't say enough good about them.

Kyle Roberts 
Rating:
5.0

Attendant is very helpful.

Peterson Remy 
Rating:
5.0

Customer did not leave a comment.

TAMMIE COULTER 
Rating:
5.0

Customer did not leave a comment.

TAMMIE COULTER 
Rating:
5.0

Great Experience. Great People. Great Equipment. Thank You.

Ralph Pecora 
Rating:
5.0

Customer did not leave a comment.

Cristopher Avalo 
Rating:
5.0

Continue to maintain the excellent service

MANUEL ARMAN 
Rating:
5.0

Andrew was very good at his job, in and out of there in minutes.

todd burne 
Rating:
5.0

Customer did not leave a comment.

pierre Jovenel 
Rating:
5.0

Customer did not leave a comment.

Carmen DiMichele 
Rating:
2.0

Inside of cab both drivers and passenger floor was dirty

Nelson Correa 
Rating:
5.0

Everything was well explained to me and worked out perfectly taking into consideration that It was by first time renting, very pleased with the service and will recommend it for sure.

Gerardo Martinez 
Rating:
3.0

First and foremost, the UHaul employee that assisted us last night was fantastic. He was helpful and patient in fulfilling our van rental reservation despite being the only employee on shift. How UHaul put this man in this position by not scheduling additional employees is inexplicable, he was insanely overwhelmed with customers and was on the receiving end of verbal attacks from frustrated customers due to Uhaul's lack of organization and resources. Also it seems every time we use UHaul, their computer system is slow or lagging and does absolutely no favors for the employee working behind the desk. In summary I hold the actual store employees in high regard for having the patience to deal with such a chaotic work environment, but overall the experience of getting a rental at this location is unreliable due to understaffing and a poor operational system being implemented by UHaul.

Douglas Fox 
Rating:
5.0

Customer did not leave a comment.

AMIN MORILLO 
Rating:
5.0

Customer did not leave a comment.

Tye Wallis 
Rating:
5.0

Excelente servicio gracias

JOSE PAZ-FLORES 
Rating:
5.0

Customer did not leave a comment.

kimberly miner 
Rating:
5.0

Customer did not leave a comment.

Pittapong Chuntorn 
Rating:
4.0

Customer did not leave a comment.

Brian Timm 
Rating:
4.0

Customer did not leave a comment.

Noel Swasta 
Rating:
5.0

everything went great

Gilberto Valentin 
Rating:
5.0

Customer did not leave a comment.

Tracy Gallant 
Rating:
5.0

Prompt, professional service and clean vans, I will rent here again!

tye wallis 
Rating:
5.0

Customer did not leave a comment.

Callixtus Dormant 
Rating:
5.0

Customer did not leave a comment.

Melissa Guevin 
Rating:
5.0

I

TAMMIE COULTER 
Rating:
5.0

Customer did not leave a comment.

Mohsen Sarikhani 
Rating:
5.0

Customer did not leave a comment.

Yvgeniy Pavlukhin 
Rating:
4.0

Please STOP with this nonsense sending a link to your customers phone to upload their license photo and their selfie when they are picking up during normal business hours. We should just hand our license to the front desk person and be done with it. This is how HACKING starts.

Jean Edmond 
Rating:
5.0

Customer did not leave a comment.

bradley roberts 
Rating:
5.0

Customer did not leave a comment.

David De 
Rating:
5.0

Customer did not leave a comment.

kirby zhang 
Rating:
5.0

Customer did not leave a comment.

Joseph Raymond 
Rating:
5.0

Customer did not leave a comment.

JUAN CARLOS MESA JARAMILLO 
Rating:
5.0

Customer did not leave a comment.

OMAR MEYDAL 
Rating:
5.0

There was nothing wrong with this location. The problem was it was the third location I went to because U-Haul kept giving me incorrect information about where to pick up my rental. Also, this location was 30+ minutes away.

Robert Burgess 
Rating:
5.0

Perfect and easy !

Kerin Maguire 
Rating:
5.0

Customer did not leave a comment.

mahesh basney 
Rating:
5.0

Adrew carr was terrific, helpful, knowledgeable, welcoming. Excellent experience all around!

EL HOUCINE 
Rating:
5.0

Customer did not leave a comment.

TSEWANG DORJEE 
Rating:
5.0

Customer did not leave a comment.

Rolando Garcia 
Rating:
5.0

👍

YASSINE Yassine 
Rating:
5.0

Customer did not leave a comment.

VALDIR DOSSANTOS 
Rating:
5.0

Excelente 👍

christopher sylencieux 
Rating:
5.0

Customer did not leave a comment.

Daniel Richemond 
Rating:
5.0

Customer did not leave a comment.

Felico Viegas De Oliveira 
Rating:
4.0

Friendly efficient staff. I was in and out in 15 minutes and that includes paperwork and hooking up trailer with inspection.

Dave Gauvain 
Rating:
1.0

The store clerk has a bad attitude.

zhixian li 
Rating:
5.0

Customer did not leave a comment.

hilson louis 
Rating:
5.0

Customer did not leave a comment.

TAMMIE COULTER 
Rating:
5.0

the rep and store was run well. The truck was clean. Unfortunately there was a leak in the roof that caused damage to furniture that was being stored inside

Christopher Cameron 
Rating:
5.0

Good customer service experience, She's very professional

ANDRE CELESTIN 
Rating:
5.0

Satisfactory

Naina Rai 
Rating:
5.0

Amazing service from all team members working, a smooth and easy transaction, and a clean and easy to use truck! Thank You to Everyone! I appreciate the excellent service by both of the staff that helped me today! OUTSTANDING!!

Robin Scott 
Rating:
5.0

Customer did not leave a comment.

Juan Albarenea 
Rating:
5.0

I like to use

gaby wagnac 
Rating:
5.0

great location! manager and staff always ready to help.

Barbara Mariani 
Rating:
5.0

Customer did not leave a comment.

Shitaye Kebede 
Rating:
5.0

GOOD SERVICE STAFF AND THEY SPOKE POLIGHTLY

Alfred Etchu 
Rating:
5.0

Customer did not leave a comment.

Ewerton Dasilva 
Rating:
2.0

Staff isn't very friendly. I accidentally drove in the exit and he staff member was yelling at me. Th signage isn't very visible at night for someone who doesn't know the location well it's confusing and honestly quite backwards.

Paul Bourgea 
Rating:
5.0

Excellent

CLIVE COKE 
Rating:
5.0

Customer did not leave a comment.

Marcio Dos 
Rating:
2.0

Poor employee training and lack of management staff. Unnecessary confusion led to about 2 hours of wasted time (1 hour to pick up a truck, and 1 hour sitting in traffic as a result). Neighboring franchise in Malden is much more on top of things. Was not offered any consolation even after acknowledgement of company mistakes. Will not be using this location again.

Devin Bilge 
Rating:
5.0

Great customer service..

Kevin Soares 
Rating:
5.0

Keep the good job!

Molege Claveus 
Rating:
5.0

Top notch experience.

David Gray 
Rating:
5.0

My business always users this store for all of our truck rentals and boxes. Everyone here is knowledgeable and friendly!

ROBERT KRAVITZ 
Rating:
5.0

The service is always very good. Keep up the great work

MANUEL ARMAN 
Rating:
5.0

"Stick to the Contract that you drafted; had me agreed to and had me signed." My U-haul Boxes arrived aprox 1 month after they were loaded in Kiss. Fla. U-haul failed to p/u the Uboxes as we original agreed to, then U-haul failed to ship the boxes as we originally agreed to. After 3 weeks of waiting for my stuff, I had to call my local U-haul office in Malden, MA who started a search and found my stuff still sitting in Fla. From there U-haul expedited my belongings. My Plants were damaged and died. Stick to the Contract that you drafted and had me agreed to.

Austin Powell 
Rating:
5.0

Customer did not leave a comment.

TAMMIE COULTER 
Rating:
4.0

Employees were helpful and was confused why my order kept changing locations and then they split my truck at one store and auto transport at a much farther store

Janet HUBER 
Rating:
5.0

Customer did not leave a comment.

Simone Mathis 
Rating:
5.0

Customer did not leave a comment.

DeKara Anderson 
Rating:
5.0

Customer did not leave a comment.

Bryan DaCosta 
Rating:
5.0

Customer did not leave a comment.

Evelin Caliari 
Rating:
5.0

Great service - new and clean van!

John Carvajal 
Rating:
5.0

Everything was great! Movers in Lexington were really efficient and nice. Same with movers in LF. So nice, accommodating and efficient!

Margaret McCue 
Rating:
5.0

Customer did not leave a comment.

Michael Cullen 
Rating:
5.0

My issues are with my U-Haul 1st point of contact. They didn't listen well. This caused me to make 2 different reservations added costs from Florida and added wait time for my furniture. Anthony.

Anthony Powell 
Rating:
5.0

Customer did not leave a comment.

Steven Riquinha 
Rating:
5.0

Staff was amazing! Thank you!

lynne shanoski 
Rating:
5.0

Customer did not leave a comment.

pollux daniel 
Rating:
5.0

Customer did not leave a comment.

dana cushing 
Rating:
5.0

Good tank you

mammou azegza 
Rating:
5.0

Customer did not leave a comment.

Xy Hilbrink 
Rating:
5.0

The customer service was excellent

david jordan 
Rating:
5.0

People were Fantastic.

walter worth 
Rating:
5.0

keep doing good service.

Gladonde Jacques 
Rating:
5.0

Customer did not leave a comment.

John Chan 
Rating:
5.0

Shaheed was great. Give that man a raise!

jessica biletch 
Rating:
5.0

Customer did not leave a comment.

Anthony Chui 
Rating:
5.0

With the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.

Francisco Ortiz  |  Overall Experience 
Rating:
2.0

The clerk on duty seems helpful.

Lisa Hsu  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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