Customer Reviews for U-Haul of Koreatown

5,370 reviews

1600 S Western Av   Los Angeles, CA 90006
(Western & Venice Limited Parking 15 Minutes, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

(323) 731-3171

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 731-3171

1600 S Western Av
Los Angeles, CA 90006
(Western & Venice Limited Parking 15 Minutes, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service is very good

Audomaro Brambilaibarra 
Rating:
1.0

Más o menos

CRUZ IXMATA 
Rating:
3.0

The service was fast, but they failed to mention if I needed to drop off after hours the app is required. I spent 20 minutes or so just trying to figure out how returning after hours worked, and this was happening around 11pm in a new area. The actual time spent on the return was 5 minutes.

ANTHONY Redden 
Rating:
5.0

Great and fast service

Marvin Guzman 
Rating:
5.0

Best of the best location in the city 👍🏿 ty

Ruslan Khasanov 
Rating:
5.0

Customer did not leave a comment.

Junhui Ahn 
Rating:
5.0

The staff at the time were very helpful, kind and very friendly. I was able to get my necessary items in a quick manner and was given very simple instructions for me to follow. I liked how responsible the atmosphere was in assuring that I started safely and finished in a ok manner.

Jesse Casimiro 
Rating:
5.0

Cambian muy seguido ha el personal

FIDEL TRIGUEROS 
Rating:
5.0

At the drop off place, the woman who received the truck was exceptionally friendly as well. It sounds like you have some smart, happy employees.

Betsy Enzensberger 
Rating:
5.0

Customer did not leave a comment.

MIGUEL MENDOZA 
Rating:
5.0

Easy, affordable, convenient, professional.

Alyssa Dixon 
Rating:
5.0

Very clean and runs really well

Shirley Smith 
Rating:
5.0

Above and beyond service thank you very much

DONALD LESTER 
Rating:
5.0

Customer did not leave a comment.

Eric Campbell 
Rating:
5.0

No improvement needed.

Troye Boudreaux 
Rating:
5.0

Marisol was amazing, give her a raise!

Maria Menendez 
Rating:
5.0

Customer did not leave a comment.

Valentin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Wuillian Diaz 
Rating:
5.0

Customer did not leave a comment.

mostatim sikdar 
Rating:
4.0

I wish they were more kinder and friendlier.

Paige Lee 
Rating:
5.0

This location is exceedingly busy and in an area of extremely high traffic. However, the entrance to the location was for a clear and very effective for returning my U-Haul. The staff was very nice and service was extremely prompt, they were practically waiting for me despite having another U-Haul ahead of them that was being cleaned. I mentioned that a little bit of coffee had spilled and within 2 minutes a guy was there to help me clean up the mess free of charge. It wasn't even really a mess, so he didn't have to do any work because all I needed was a paper towel but he was ready and waiting to clean up a hazmat spill pretty much. This location is exceedingly well staffed and very very well managed from their parking lot to their human resources. These people should take over the location in Bakersfield.

Samuel Nickolls 
Rating:
5.0

Nothing, everything worked out perfect for me!

Frank Granados 
Rating:
5.0

Service was great with a smile.

ADAM HARPER 
Rating:
5.0

Customer did not leave a comment.

Veronica Asueto 
Rating:
5.0

Customer did not leave a comment.

arturo guzman 
Rating:
1.0

La persona q me entrego el troke es un despot suer rudy nada de amable consu gra cara de nasti sele dice como esta icomoqno escucha ledije gras nocosteto nose como pueden tener personas despotas como el

MARLENY ALVARENGa 
Rating:
5.0

Customer did not leave a comment.

JONATHAN ALEXAND Martinez 
Rating:
5.0

One of the main reasons i would not recommend this location is because when they hand you off the rental U-haul the people who are handing off your key to the Uhaul do a meager job of inspecting the truck, recently i was handed a key a Uhaul with the passanger door key hole with the locking mechanism half way exposed and hanging out the door. I called the person asking this isnt what i did and is there another Uhaul that i can rent and the person said either just take a picture and dispute it or we can get you smaller Uhaul. I mean are you kidding me!!! you are the ones that are supposed to check before handing off the key but i was the one to physically walk back into the office and inform that the Keyhole muchanisn is literally hanging out in plain sight!!!!! Uhail is good but i dont know... you need to get your employees to check a little bit more in detail before handing off the Key to the Uhaul.

SEUNG WOO 
Rating:
5.0

When the lady running the counter asked me how long the distance would be, I said 10 miles at most, but when I checked the invoice, it showed me that she billed me 20 miles, which was really surprising considering I didn't even use the truck for 10 miles. Other than that, it was a really pleasant experience and everything else was really easy to figure out.

Turbold Jargalsaikhan 
Rating:
4.0

Customer did not leave a comment.

Victor Lazo 
Rating:
5.0

Customer did not leave a comment.

Haojie Zhuang 
Rating:
5.0

Customer did not leave a comment.

ERIKA BRIZUELA 
Rating:
5.0

Everything is good but the guy working at office he really bad coustomers service

Jhon Kim 
Rating:
5.0

Really good service

Walter Gomez 
Rating:
1.0

THE SERVICE WAS POOR AND THE MANAGER WAS TOTALLY INDIFFERENT AND IT WAS AS IF HE REALLY DIDN'T CARE. NOT TO BE RACIST OR ANYTHING BUT HE WAS MUCH MORE ACCOMMADATING TO MEXICAN CUSTOMERS. AS AN AFRICAN AMERICAN IT'S TOO BAD THAT THINGS BECOME SO BAD. HOPEFULLY, BETTER DAYS ARE COMING. MC

Michael Coulter 
Rating:
4.0

Customer did not leave a comment.

Silvia Pina 
Rating:
2.0

The van was filthy, and had all sort of bugs and an under inflated tire.

Trevor Wolden 
Rating:
5.0

Customer did not leave a comment.

Ivis J Molina 
Rating:
5.0

All good

Roman Zaripov Dwyer 
Rating:
4.0

When I return my vehicle, after I uploaded all Photos in the app, clicking continue just clear all photos. I did it over same thing happens. Then somehow the returning processes just finished.

Yucheng Lin 
Rating:
5.0

Customer did not leave a comment.

jose espada 
Rating:
5.0

Customer did not leave a comment.

NOEMI MEDINA 
Rating:
3.0

I personally had issues uploading the photos requested for rental return. I would much more prefer to return the rental to the proper location, place the keys in the dropbox and be finished with the return. If there are any issues, the customer can be contacted the next day.

Kevin Oamilda 
Rating:
4.0

Customer did not leave a comment.

Walter Mendez 
Rating:
5.0

Customer did not leave a comment.

Eldor Khodjabaev 
Rating:
5.0

Customer did not leave a comment.

Roberto Castanon 
Rating:
5.0

I received excellent customer service! Everyone at this location is friendly, efficient, professional!!!!

Jennifer GIERSBROOK 
Rating:
5.0

Customer did not leave a comment.

Andres Acosta 
Rating:
3.0

Customer did not leave a comment.

Matthew Morozov 
Rating:
5.0

I dropped the truck off after hours, however the site was clean and very assessable with key drop off easily found.

John K Stimpson 
Rating:
5.0

Nothing 🫡

Brehoua Kipre 
Rating:
5.0

Staff was friendly and the process was easy

Joanna Weller 
Rating:
5.0

I loved that I could plug my iPhone in and navigate easily. Good experience. Thank you.

Haley Renee Lopez 
Rating:
5.0

Continue to provide the excellent service & consistent follow up & follow through. I wil continue to recommend & advertise their outstanding service!!

CARRIE ALLEN 
Rating:
5.0

Customer did not leave a comment.

Sheri Tarvin 
Rating:
5.0

Customer did not leave a comment.

Michael Morgan 
Rating:
5.0

Customer did not leave a comment.

Rolman Piche 
Rating:
5.0

Cindy and Jonathan deserve a raise for the professional service that was provided.

KEVONTAE DENMARK 
Rating:
5.0

All the personal incredible friendly

Norma Arrecis 
Rating:
5.0

Jose and the lady on Sunday are amazing. Great help and service. First time using uhaul and I will come back and recommend .

Jose Ramirez 
Rating:
5.0

Customer did not leave a comment.

Berenice Juarez 
Rating:
4.0

Customer did not leave a comment.

Isidro Cabrera 
Rating:
4.0

Customer did not leave a comment.

dong ki Lee 
Rating:
4.0

Customer did not leave a comment.

LASHAWNNA KING 
Rating:
5.0

I'm not good at English, but both renting and returning the truck are done well. Everyone is kind and friendly. thank you

Seongae Kim 
Rating:
5.0

Customer did not leave a comment.

seungwan kim 
Rating:
5.0

Gracias por su servicio fue excelente con mucho gusto lo recomendaría a todos mis amigos y familiares Dios les bendiga muchas gracias bendiciones

jesus ramos 
Rating:
5.0

No improvements needed. Service was excellent!

DIONISIO Castaneda 
Rating:
3.0

Flasher light not working and was repaired by staff but during the rental went out again. Some parts were hard to work with as well.

Bridgette Herron 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEWART 
Rating:
5.0

Keep up the good work!

Sheri Tarvin 
Rating:
5.0

Uhaul employees guided me through the drop off area. They gave me a hand unloading my equipment and check out was fast as sending an email. Had to check & verifying trailer didn’t have damages. Once that was done your on your way.

Kevin Gonzalez 
Rating:
5.0

Have Rental Blankets in the facility for those renting Trailers.

LOUIS CHAMBERS 
Rating:
4.0

The entrance is hard to find if you are driving on Western. It is location off the corner on the cross street and the signs are hard to see. With a trailer on a truck making u-turns to get to their return driveway is a pain.

MARK TOFANELLI 
Rating:
5.0

Customer did not leave a comment.

Oscar Diaz 
Rating:
5.0

Customer did not leave a comment.

Abel Valencia 
Rating:
5.0

This location was the absolute best Uhaul. The employees were extremely polite and helpful.

Arash Salehi 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mcduffie 
Rating:
5.0

Perfect

Leonardo Vargas 
Rating:
5.0

Customer did not leave a comment.

Maximo Quilchez 
Rating:
3.0

Customer did not leave a comment.

Jorge Torres Villalva 
Rating:
5.0

Customer did not leave a comment.

KARLA PRADO 
Rating:
5.0

Excellent service. Extremely clean vehicle. Very friendly service agent.

Lionel Urbina 
Rating:
1.0

I will put zero stars on this, but there’s no choice for zero stars. The place was not clean. And I was standing there for about 10 minutes until I had to ask somebody to help me and I was the first customer of the day so I know they were not busy the manager was really rude and I will never recommend this place in Los Angeles are used to return my equipment and Arapaho Street but they don’t take trailers anymore and that’s the only reason I bring it to the western Avenue.

Gabriel Amaya 
Rating:
3.0

Only issue is was the truck wasn’t exactly the way it showed in the app. When you try to take the pictures from the app it wouldn’t allow you to. I was not able to put in the app the damages that I saw before removing the truck off the property. I notified one of the customer service worker that was there and showed her the picture. She told me to let the worker know when I dropped the truck off. I notified that worker and he asked if I let the people know when I picked up the truck. What I am saying is no one wanted to record the damages and I do not want to be charged for it.

Adeline Torres Holt 
Rating:
5.0

Customer did not leave a comment.

batmandakh munkhzul 
Rating:
5.0

All good

Guillermo Ramirez 
Rating:
5.0

Good service

Diego Estrada 
Rating:
4.0

Keep Running the business as is, you guys are great

AARON HUDSON 
Rating:
3.0

Very helpful and customer service was great.

Elsa Tirado 
Rating:
5.0

I was very pleased overall

antonio richardson 
Rating:
5.0

Customer did not leave a comment.

Edward Lee 
Rating:
5.0

Be willing to answer questions. The manager who checked me out was outstanding, could not have been better. However, the guy who gave me the equipment couldn’t be bothered with my simple question of how to load my car- I had never transported a car so I asked how to secure it properly and he pretty much blew me off. Obviously I figured it out, but that was disappointing.

Ronald Medeiros 
Rating:
3.0

Uhaul guy said everything is ok. But he chargeed 2 gal of gas. It was full when i returned. And even he didnot mantioned about gas.

SEOK BIN YOUN 
Rating:
5.0

I would like to thank the employees at this location. Very straight forward and giving them 5 star for helping a Los Angeles local family , the opportunity to make it happen. Wit the business,,, I am abundant and wake up everyday with the most highest ; " the All" , abundant energy flowing throw every atom in my abundant "ALL". . . see you soon

Arturo Orrala 
Rating:
5.0

Your app for rerurn doesn't work. Spent 30 min and finally gave up.

Joseph Olivas 
Rating:
5.0

Customer did not leave a comment.

DAVID BAI 
Rating:
5.0

Renting again. Very efficient and professional.

Annette Yonemitsu 
Rating:
5.0

Very friendly customer service. Thank you.

IVANA SANSON 
Rating:
1.0

Don’t text my phone number threathing me about if I don’t call right now we’re gonna report it stolen. Bad business and then u all text me thank you so much for everything I’ll never rent from these people ever again. Cool and first but to threathen me I should cashed that shit and walked away and u let me a rent a vehicle that’s unsafe but no I’m some piece of shit just trying to come up so before you judge, somebody, make sure you do ur homework..

Brian Hack 
No reviews have been submitted for this location.

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