Staffing at this location has been an issue. While I understand the challenges of recruiting and retaining adequate employees, please consider a recruitment effort for this site.
Doug BCustomer Reviews for U-Haul of Kent-Stow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great.
Brian HStaff very helpful
Karen HThe truck was in good shape and easy to use. The mobile app is terrible. At pick up and drop off the barcode scanner in the app did not work. It would not load my pictures. I did after hours drop off so no one was available to help me due to the app issues.
Robert Bthe worker was rude and not very hospitable
Marissa WThe person that handled my rental was professional, helpful and a good leader. I hope you value him as an employee.
Jeremiah SWe got charged double and on the wrong card. Employee never confirmed card.
Melanie HGood customer service and selection of vehicles. Did most my check in online.
WILLIAM SEverything was great, including our service rep.
Jim PMake it clear where customers should park the trucks when returning them.
Ted KI placed an online reservation 3 days in advance. And order an appliance dolly. When I when to the store to rent the truck and dolly. They didn’t have any dolly’s available for rent. So I had to scramble around and find one at Menards. Also was charged for gas when I had filled the tank to where I had received the truck at. Went 6 miles and was charged 90 dollars for a 15 ft truck. I’ll never use U-Haul again
Scott PThe .99 cents a mile is a little much
Jennifer GThe worker I returned it to was rude and unprofessional
juilan gI had to return the truck within minutes because it was not the size advertised online. I was still charged though because I took the truck off the premises. After such poor service, I’ll be warning everyone I know to avoid the Kent U-Haul.
Alex CGreat people to do business with. Thank you.
Patricia KI've used this location several times over 3+ decades and have always been happy with the experiences. I don't live near by anymore but it will always be my go to location.
Shirley CThe rear door on the cargo box was hard to close. The track on the left side was damaged and the roller was out of track. The lock latch was drilled.
Martin SMake it more accessible online for customers to extend their rental in case something changes and a customer needs more time but doesn't have the funds to extend at the time of extension.
Joshua MBe a little clearer on all the extra payments (ie: .99/mile, the safe move fee, etc) just because I wasn't expecting to pay $60, I was expecting about half that since the truck is rentable for 19.95. Otherwise the guys working were friendly and pleasant to work with.
Michelle YIt was cold but no instruction was given to me about the n so I could not find the gas tank , it is inside the drivers door with a switch lever who knew, so my 19.95$ rental cost 100$ because they charged me 4.60$ gallon for gas. I have rented from here before and got a full explanation of the truck even just telling me would have been better they said I was not the first one who could not find the gas tank!!!!!
darbie fI would suggest more than one employee around 4:00 PM. There was one employee and three customers. The customer needing propane took a lot of time, and I had to wait nearly 10 minutes to return my truck.
Stephen BThe weather was very bad (12 degrees) and heavy snow. The truck was warmed up and I had no problems getting out. The paperwork part went quickly also
Lyndell ECargo compartment was not opening and later I had to take back to store to fix it. Wasted an hour and my gas miles
Gigimon NVery easy in and out
Chris FFast and easy pick up and drop off! Staff was great!!
Michael MHave better deals for longer term rentals.
MONETTE RCustomer service representative was very helpful and equipment was in excellent shape. We were so satisfied we plan to use U-haul and this rental location again for our next move need.
Michael MMobile pick up/drop off was terrible.
Alec MThe check in was great. I returned the trailer the same day after closing and the app kept coming up error to scan the QR code. I was charged appropriately so no complaints but the system to return after hours couldn't be used.
Chris SCouldn't be easier!! If we needed supplies you seem to have everything in the store. Thank you!
Christine JCustomer service was excellent and helpful
Mike MThe person checking me out was absolutely amazing, friendly, and knowledgeable about the area we were moving to. He was very helpful and all around a very good person. I would go out of my way to use this pick up location again just because of the customer service.
Charity AGive that installer a rise
David HStaff was great!! Appreciate everything they helped me with!!
Scott GStaff was friendly and helpful
Bryce KThis is my favorite store I love renting from this location the staff is friendly and the vehicles are clean and the rental process is so easy
Deborah C1) was that ld for n phone I could rent 10 bags (2 packs of 5) blankets with my truck rental, and I could get partial refund if I didn't open a pack. Wrong. When I returned the truck, I was told no refund on the blankets since they left the lot. I can live with the $5, it's not much, but the AGGRAVATION!!! 2) Two different U-Haul guys did checkout and check-in. Neither was friendly or helpful. Both acted like they would rather be a hundred different places than assisting me. Do you punish them for smiling? Customer service people should have some kind of interpersonal skills. Nope.
Richard LU haul needs to have a loyalty program....I have spent at $2500 renting trucks and trailers and have not received anything from U haul. I will start using the competitors if this persists.
Ronald mThis was my first time utilizing this location. I have to say that my service was very professional, helpful, and flexible with ensuring all of my needs were met! Thanks for hiring efficient people who don’t mind doing their jobs!
Donald AThe 6x12 trailer leaked and a section of sofa got soaked. However the guy that helped me hook and unhook was great.
Dan GFriendly staff would better the location and stock availability
Molly HVery rude person at drop off location!
RONALD KTruck was old and gutless. Awful MPG. No cruise control? Really?
Alex CWork done on time and in good working order. Nice job. Easy to schedule fair price.
Daniel BI have no suggestions for improvement. The employee who helped me was great to work with and as a first time hauler/ renter he did a very nice job of explaining what I needed to do without making me feel stupid!
Valerie B