Customer Reviews for U-Haul of Huntspoint

Rating:

5.0

All is well thus far.

Rating:

5.0

Excellent service

Rating:

5.0

The Bronx area is dangerous

Rating:

5.0

Service was exceptional. Really enjoyed the experience.

Rating:

5.0

The rental company is very good I was so happy

Rating:

1.0

Waited for a long time to get served because of only one person on duty. Did not get the requested model of the van as promised over the phone. The reluctance to accommodate request with no regard for any professional courtesy. The feeling of hostility when one steps into the premises because the person was heavily engaged in a personal cellphone conversation and does not care if there is customer waiting! Customer service is horrible. U-Haul management, shame on you! There are plenty of candidates for the position, use careful and “streetwise “ judgement when hiring! These associates working at this location shouldn’t reflect the environment of a bad neighborhood when one walks in !

Rating:

5.0

La gente de ahí son muy amable

Rating:

5.0

Good service and great customer service

Rating:

5.0

JUST KEEP UP THE GREAT WORK LADIES!!!!

Rating:

5.0

General Manager Stephanie was great, provided great customer service and went above and beyond with making sure all my issues were solved before I left. Would recommend this location to everyone!!!!!!

Rating:

5.0

The customer service was wonderful and very helpful

Rating:

5.0

A space for customers to park their cars.

Rating:

4.0

Though the vehicles were not well maintained (exterior) the inside was clean and decent. The staff was respectable and helpful.

Rating:

5.0

Very professional

Rating:

1.0

The customer service representative Leah, was very rude and unhelpful. Whenever i would ask for help or assistance she would screw up her face and tell me that the online site should tell me everything i need to know.. which to me is crazy. Because what are you there for if not to help the customers. She was also very rude to the other people i seen her assisting. Moral of the story is i would like for someone to reach back out to be based on her response

Rating:

1.0

Had to find my own truck asked about three or four times to find the truck. Go outside the gentleman was like unwilling to help finally was able to get my truck after other trucks were parked in front of it. Pay for a dolly last time and all the times I always rent from you all the doll is always in the truck I left I had to come back to get the dolly because it wasn't in the truck truck had numerous body damage with stickers on it and somebody damaged I didn't have stickers ask for stickers to replace on them they said they don't have any more stickers. Driving that truck was the most horrible thing the front suspension system was very very bad can I go past 45 mph on the highway without it shaking if it hits a bump it merges to the right very bad that vehicle should not have been on the road and the braking system was horrible

Rating:

5.0

Keep up the good work

Rating:

1.0

I rented a van, it was clean on the inside but not on the outside. But that was not really a problem. The van worked perfectly fine and I was able to use it and do my moving. However, the customer service was HORRIBLE!!! There was a male and a female. They both clearly didn't want to be there. They had a nasty attitude. They have absolutely zero knowledge about customer service. Bottom line, THET DON'T CARE!! They made me and my husband feel like we were bothering them. Every time we asked them a question the sucked their teeth. The guy even said to us "OMG you are making me work more." I literally bit my tonge because I really wanted to curse him out when he said that to us but I didn't. The female was eating Chinese food and texting on her phone on top of the counter right next to us. It was really a horrible experience. I would NEVER go back to the UHAUL on Bruckner blvd. I would never recommend this location to any of my family members because I wouldn't wanted them to go through the same horrible experience that my husband and I went through. UHAUL please be more careful and selective when you are hiring people for you company. Otherwise, these lazy, unprofessional and repulsive people will continue making you lose business.

Rating:

5.0

Nice behavior

Rating:

5.0

Muy bien

Rating:

5.0

Customer Services was Excellent.

Rating:

1.0

I was accused of leaving the van dirty and that is how they gave it to me dirty and they charge me a $25 fee

Rating:

5.0

My whole experience was very good, very friendly girls, however you could use more help on the early shift, the only girl I saw was very helpful and efficient running around solving issues.

Rating:

5.0

Just great

Rating:

3.0

Make sure all the charging sysytems in the car works . Driving to GA with no USB ports working or cigarettes lighter working is beyond wild !

Rating:

5.0

The staff was very friendly, professional & knowledgeable about their equipment. This location was also very well stocked, I’ve seen stuff here I hadn’t seen in other locations. Would recommend to Anyone!

Rating:

5.0

It's a good, economical service and very easy to apply

Rating:

4.0

The lady that was working on Saturday was alone and it was very busy, I was there for an hour. She was very nice and professional. However, there should be more employees behind the counter. I did everything online a week before I picked up the van and still had to do checkout while there, it shouldn’t take one hour to go pick up a rental, especially when it’s all done online. Uploaded credit card, drivers license, etc. the lady was very nice and the van was clean! Thank you!

Rating:

1.0

You need parking for your customers! I am 71 years old and I had to stumble down the highway to park a considerable distance away! This is dangerous for anyone but especially for an elder female! I was not happy! Other than that, the facility was clean and the agent was competent.

Rating:

5.0

Thank you Shaquana for your prompt & courteous service. Also, a special thanks to you Lee!

Rating:

4.0

I was skeptical at first but I went ahead with the transaction and I was blown away by the service I got from start to finish. I love the return process very much

Rating:

4.0

Great service I feel the miles is a bit high 1.99per mile

Rating:

3.0

Morning worker (young lady) was amazing and very helpful/ afternoon shift need improvement in communication skills, and need not to have an attitude.

Rating:

3.0

I believe and understand that the company should not train its personnel better or should make a better selection of them. This is because of the way they treat clients. I felt a derogatory treatment and little attention in some cases the client was not well informed about costs and some other things. The company's brand does not correspond to the treatment of some employees, very distant from each other and I think that the brand as such should be taken more care of.

Rating:

5.0

Everyone in that U-Haul facility was really helpful very professional I was very amazed.

Rating:

1.0

Got charged for a windshield that I didn’t break.

Rating:

5.0

I have no recommendations for any improvements.

Rating:

5.0

Good

Rating:

4.0

Parking. Makes is difficult to pick up and or drop off the vehicle without a parking for customers.

Rating:

2.0

There were people waiting at the counter without being helped. After waiting for a few minutes I went outside to ask the gentleman cleaning the truck if anyone was in the office. He said it was him and that I would have to wait. His attitude was terrible and was on his cell the whole time complaining about something. He continued cleaning, slammed the truck doors, then moved a truck which he almost hit with the truck I was returning because he was maneuvering out of where he was. I checked out online. The people in side continue to wait, another person came in that needed help meanwhile he was taking his time parking the other truck. I tried to ask him where he wanted my key but he was too busy on the phone. I dropped the key in the drop box. He definitely had a terrible attitude and sub par customer service.

Rating:

4.0

The vehicle was clean but the battery died

Rating:

1.0

The people who works there dont help and dont want to do their work

Rating:

1.0

Better training for customer service so disrespectful and rude and unprofessional she was to me .

Rating:

5.0

The van I rented was clean with just a minor issue with the interior driver side door lock. It definitely served its purpose. It’s great to have a U-Haul in the area. I did have an issue with the U-Haul app when trying to close out my transaction. The staff was helpful in the process.

Rating:

3.0

Unfortunately, one hand does not wash the other. Made the reservations the day before and it seems as one shift does not coordinate nor communicate with the other shift. It's tedious at best.

Rating:

5.0

Rental experience was great. Very professional.

Rating:

2.0

Took over an hour to get my truck and the it smelled like cigarettes.

Rating:

5.0

Just make sure the check light engine doesn’t come on. The dashboard buttons are secure. Mr Troy gave me excellent service. He was extremely courteous. He had me in and out in no time.

Rating:

5.0

Nothing, the girls are sooo servicial

Rating:

5.0

Everyone friendly The place was great service

Rating:

3.0

If a customer reserves a certain size of truck through your website and it specifically indicates that is available and the reservation goes through, the pick up site should have the truck(s). The truck I specifically went to pick up was not available When I went for pick up at the site that I had previously reserved .

Rating:

4.0

Nia the sale rep was very friendly and courteous. She greeted me with a smile and was patient in attending to my needs. I would definitely use this location again, Thank you

Rating:

5.0

Couldn’t find a better place to rent a truck, it’s Easier to rent online with the app, congratulations, improvements were overdue.

Rating:

3.0

Both associates. who checked me in and who checked me out were lack of basic customer service skills! Not helpful at all, just busy on their cellphones. Have no courtesy at the desk, Shame on whoever hired them!

Rating:

1.0

Why not accepting pre paid debt card and charge $100 from my card?

Rating:

5.0

thank you so much for your excellent service.

Rating:

5.0

Everything was great and great customer service

Rating:

5.0

I think you should employ me P/T!

Rating:

4.0

Keep improving the necessary customer service also cleanness of the equipment.