Customer Reviews for U-Haul of Crenshaw

5,347 reviews

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

(323) 734-1125

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everyone was very helpful from pick up to drop off.. great service

Derrick Crayton 
Rating:
1.0

We were stuck there for 3 hr

William Leatherbury 
Rating:
5.0

Customer did not leave a comment.

Darren Danielsstokes 
Rating:
5.0

Customer did not leave a comment.

MARIA SANCHEZ 
Rating:
3.0

Customer did not leave a comment.

Mikail Peer 
Rating:
3.0

There is no on-site parking for customers while they are using U-Haul trucks. I had to park way down a long block and around the corner, walking from and to my car in pouring rain. This alone has soured me to this location.

Charles Lester 
Rating:
5.0

I have used this location several times, they are great, thank you.

Sarita Vernon 
Rating:
5.0

Customer did not leave a comment.

io sunwoo 
Rating:
3.0

The guy that "helped" me, while not rude, showed NO enthusiasm or initiative to assist me when I walked in the door. He was focused more on his cell phone, to where I had to initiate my issue with him. I had 12 boxes that I brought back for a refund, but did not have a receipt, but explained that I used my card, hoping he would put forth some effort to check the system or at least show me that he was engaged with my issue. I ended up just leaving the boxes, which amounted to a savings to me of at least $20. He appeared as though he could care less. For that reason, I have to give the location an average rating rather than an excellent.

James Sneed 
Rating:
5.0

Customer did not leave a comment.

Yaniv Gabay 
Rating:
5.0

Customer did not leave a comment.

Jade Romain 
Rating:
5.0

Good service, very well maintained trucks, easy to sign our and return. Thank you!

Anthony Bongiovanni 
Rating:
1.0

The staff was dismissive, not knowledgeable about the equipment, and caused damage to my car. I was ignored and being treated poorly and very frustrated with my overall service here.

Matthew Khaddor 
Rating:
2.0

I rented a 20ft truck one week before I needed it. I went back 2 days before my reservation to confirm the pick up date,return date and the size of the truck. Friday, March 15th when I went to pick up the truck, the dates of return were incorrect as well as the size of the truck. I was moving and this error really complicated things. The manager was great and there was nothing he could do.

Sean Reese 
Rating:
5.0

Excellent service. Friendly, courteous, efficient, and helpful staff member. No issues with the truck. Great experience. Thank you.

Rosa Santos 
Rating:
5.0

Easy in and out experience. The young men that assisted me were pleasant, friendly and knowledgeable. Excellent costumer service goes a long way!

KRYSTAL SWEENEY 
Rating:
4.0

Customer service great

Patricia Servin 
Rating:
5.0

Everyone I dealt with at the Crenshaw and Santa Monica locations were fantastic

marianne broughton 
Rating:
1.0

A horrible experience, everything from customer service to the promptness of receiving equipment. If there was an alternative, which there isn’t, I would absolutely never again use U-Haul. Please note that the individual at this particular U-Haul site did his job very well and my complaints and issues have quite little to do with him. The company needs to get their business in order as mentioned above.

Christopher Taicher 
Rating:
3.0

It took forever to pick up. Looks like there was only two employees, not blaming them at all because there was quite a few people in line. I think next time I will just use the online pickup on my phone from this location.

Mathew Medina 
Rating:
5.0

Customer did not leave a comment.

Jose Manuel-Lopez 
Rating:
5.0

No suggestions! Staff were friendly annd

Merrille Marks 
Rating:
4.0

Customer did not leave a comment.

Britney Phillips 
Rating:
5.0

Customer did not leave a comment.

Michael Myszka 
Rating:
4.0

Every thing was fine.

Kris Dango 
Rating:
5.0

Customer did not leave a comment.

James Pollard 
Rating:
5.0

Customer did not leave a comment.

Manuel Morales 
Rating:
5.0

I don't remember the guy's name at the Ramsey location, but he was super helpful. That was the quickest I was ever in and out of U-Haul in my life. And I printed three trucks in the past month because I'm in the middle of construction and I'm buying items from private sellers.

Amy Williams 
Rating:
2.0

This location was fine. I am complaining because I had a reservation at the Marina Del Rey location a week early and got a call that the location had changed. I accepted, but day off I showed up and they had no trucks. They called dispatch and the guaranteed a 10’ truck would be available at the next location, however when I went there, there was only a 15’ truck available. This means the rate was $10 more than the 10’ truck I wanted.

Ashley Hew 
Rating:
5.0

Customer did not leave a comment.

shaun lang 
Rating:
5.0

Everything went very smoothly and handled very professional. Customer service was excellent from time of pick up and drop off.

Briana Gayles 
Rating:
5.0

I was late to my scheduled pick up time, but the staff (manager) was ready to help and the truck was standing by. It was super busy, but the staff there were on top of all matters. Excellent service.

John Estrada 
Rating:
5.0

Customer did not leave a comment.

Eduardo Pulido 
Rating:
2.0

The agents were very deceptive, he told me that Anaheim was about 30 miles and I said that it’s at least 50 miles, and he said don’t worry about it that’s just an estimation, and bring the truck back with a quarter tank because it’s on empty so when I returned the truck the agent said the bill was 160.00 and I asked why and he said you went over the mileage and I said how much was my mileage and he said it was estimated at 30 miles so anything above that was over the mileage and when I said the tank was about what I had when I received it he said I would have to have a quarter of tank over what I started with in stead of the half of quarter tank that I returned with, the practices were so deceptive and bait and switch that was so obvious, I would never recommend that location to anyone and I hope the other locations don’t practice the same tactics

Talcum Marsh 
Rating:
5.0

Customer did not leave a comment.

wiletta harmon 
Rating:
5.0

Customer did not leave a comment.

Charles Lester 
Rating:
1.0

When I did the reservation I said one day rent When I pick up the equipment. The person at desk told me that I had to bring it back by 1:15 pm same day and he changed for one they. So I have the equipment just a few hours (3) I want to claim for a refund

JUAN CONSTANZA 
Rating:
5.0

Great customer service

Ronea Williams 
Rating:
2.0

Overcharged for fuel; not informed of the (incorrect) charge only to discover it on an emailed receipt. Also charged a full day for returning vehicle less than one hour late.

ROBERT KAMAI 
Rating:
5.0

The people at this location were extremely helpful and efficient. I had made a reservation for the wrong sized truck originally, and when I realized my mistake, I figured it would be another 20 minutes, but they took care of me in record time. Very positive experience!!

Julia Wyson 
Rating:
4.0

The rep Jayee was very nice who I made the reservation with. Upon returning the gentleman was quite accommodating as well. I had a very good experience

cameron Jordan 
Rating:
5.0

Customer did not leave a comment.

Kirk Vonspaeth 
Rating:
4.0

Customer did not leave a comment.

Carlos Manuel Rosas 
Rating:
5.0

Customer did not leave a comment.

Celina Young 
Rating:
2.0

Employee had poor communication and no acknowledgment when I walked into the room and said good morning, he seemed to not care about his job, no smiles. Just getting through the day. Needed a good cup of coffee to pick him up.

Cynthia Bade 
Rating:
5.0

Everything is awesome

Samuel Asaa 
Rating:
5.0

no comments for improvement

antoinette johnson 
Rating:
1.0

I was yelled at by an employee here after being overcharged $700 just because 'it was in the computer.' Nevermind the fact that I was already charged and the contract was for $600 less. The supervisor corrected it after several frustrating phone calls to both the location and the 800 number. The truck also did not have a lock, forcing me to go out late at night when I discovered this and purchase on. I've never rented a large truck that was not equipped with a lock. The location also didn't have my reservation which was not their fault, but the fault of Uhaul who told me to go to this location and the next day assigned me a location that had no trucks. It was really unpleasant and stressful. I will think twice in the future about doing business with Uhaul as I no longer trust them to get things right.,

Aaron Shuster 
Rating:
5.0

Personnel in this location was outstanding!!

SETH SVENDSEN 
Rating:
5.0

I'm recommend this place and good service. Very friendly to the customer

Edgar Riveraurbina 
Rating:
5.0

Great service

Eugene Davidson 
Rating:
2.0

The 10 foot truck I rented was disgusting. It smell like sht… and cigarettes. It smell really bad. It was dirty and I had to spray the interior with disinfectant. My clothing smell afterwards. The driver mirror kept falling forward as I was driving in the California rain storm, I mentioned this mirror issue when I dropped it off to a different person of contact. The right side mirror worked. The back was cleared not clean. If I had extra time I would not have used the truck. The fact that the person who rented me the truck didn’t think it was terrible idea says a lot. I paid for insurance, rental and mileage. I have rented from Uhaul before and this was the worst experience. All other time were great. I also have a video of my experience.

Willy Louis Charles 
Rating:
1.0

When someone calls and never used your service before you let them know exactly how much things will cost and if they pay cash what they will be looking forward for

henery sutherland 
Rating:
5.0

Customer did not leave a comment.

Ana Caire 
Rating:
5.0

Grreat customer service

JOGENDER RATHEE 
Rating:
5.0

Customer did not leave a comment.

Lucius Cervantes 
Rating:
1.0

Customer did not leave a comment.

Ethan Ravens 
Rating:
5.0

Customer did not leave a comment.

Rima Jordan 
Rating:
5.0

Customer did not leave a comment.

Matt Calvillo 
Rating:
5.0

Customer did not leave a comment.

Ashley Loggins 
Rating:
5.0

Roy had a big attitude and was fairly unfriendly. Ryan Simpson made up for everything, he was the man and made this review a good one , I was gonna write a bad review but he saved it!

Giles Ingram Matthey 
Rating:
2.0

Not much information was given when I picked up the truck. The owner did not tell about the extra mileage nor did he discuss that we needed to fold the blankets. I asked for my contract and he told me it was in the truck, handed me the keys and that was it.

ALLISON LEISHMAN 
Rating:
4.0

All representatives were pleasant, courteous and professional, both during my pick up and returning. I enjoyed the friendly behavior.

kimberly tilmon 
Rating:
5.0

The gentleman that checked me out and in was great! I had extend my rental for an additional day and he made it happen for me; excellent customer service.

George McPhatter 
Rating:
4.0

Make sure air is in all tires

Yvonne Yorkemowatt 
Rating:
5.0

Customer did not leave a comment.

Deven Hologram 
Rating:
1.0

I reserved a 15’ truck for over a week, but was told when I arrived that someone else had electronically picked it up and they had no more in all of Los Angeles!!! I ended up taking a 10’ which was much too small smh

Lyndia White 
Rating:
5.0

Customer did not leave a comment.

francisco alvarez 
Rating:
5.0

Customer did not leave a comment.

siavash behbahani 
Rating:
5.0

The staff was friendly and efficient at pick-up and drop-off. All went smoothly. We much appreciate that all went as expected. Thank you

Karen Younger 
Rating:
3.0

I was disappointed when I was quoted $69 for 30 miles and returned the uhaul 8 miles over that and was charged $99. I don't understand the giant price jump.

audra walker 
Rating:
5.0

Great customer service from the employees. They made the pickup truck rental a pleasant and easy experience. The store was also very clean and well stocked. I'll likely return for packing supplies.

John Chaffee 
Rating:
5.0

Customer did not leave a comment.

Roque Cruz 
Rating:
2.0

Customer service was absolutely awful. The young men you have working there lack the basic skill set to engage in a professional manor with customers. No eye contact, looking at their phones or the TV most of the time, mumbling under their breathe, etc. But if that was all then I (like most others) would not have left this complaint, it wouldn't be worth it. I'm not really into getting people fired because they lack skill as long as they mean well. In this case however, I'd say the employees went out of their way not to correct a mistake they made when explaining the rules to filling up the gas tank. We ended up losing about $25 in the deal, but the worst part was that they brushed it off like it was nothing. If they had at least said sorry for the misunderstanding I wouldn't be submitting this complaint right now.

Leslie Ornelas 
Rating:
5.0

Customer did not leave a comment.

Mary Drake 
Rating:
5.0

Great and helpful representative. Thank you

Patricia Lewis 
Rating:
1.0

I paid for a dolly that I did not receive in my truck. I did not know what was the complaint procedure since I brought it back and they were already closed.

Maisha Walker 
Rating:
5.0

Customer did not leave a comment.

alicia blake 
Rating:
4.0

Customer did not leave a comment.

Kevin Glaza 
Rating:
5.0

Customer did not leave a comment.

Brian Deauzat 
Rating:
4.0

Lower your prices! These monthly prices are co.parable to used car monthly payments. It's kind of ridiculous to me why it's so much but every time I look up storage prices at other locations it's always cheaper.

tai williams 
Rating:
1.0

After dropping off the truck, an attempt by Uhaul was made to claim damages to the truck that were pre-existing.

Jason Owens 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN REYES 
Rating:
4.0

Customer did not leave a comment.

Gerald Hardin 
Rating:
5.0

Staff was pleasant and professional and very down to earth I would definitely go again 😊

Candice Williams 
Rating:
5.0

The staff was very helpful and friendly, a no-stress experience.

Abraham Nseir 
Rating:
5.0

Customer did not leave a comment.

Marykay Connors 
Rating:
5.0

Thank you so very much I had a wonderful experience with the truck the truck drove okay everything was okay thank you very much but I would like to know how can I go about getting another truck for the toy drive for next year could you please give me a call and let me know how to do this because I'm not very good at doing it but please give me a call thank you very much have a wonderful day

William Gray 
Rating:
5.0

Customer did not leave a comment.

jamyung taylor 
Rating:
5.0

Customer did not leave a comment.

Ciara Allison 
Rating:
5.0

Customer did not leave a comment.

DIANA BRENES 
Rating:
1.0

The car is in terrible technical condition; it can barely maintain speed. She was dirty. They took double payment from the me. When I tried to explain to the employee that I had already paid the rent, he rudely told me that I hadn’t paid anything yet. But for some reason the money in my bank was written off. 2 times!

Svetlana Krasilnikova 
Rating:
3.0

No guest parking

Aleksei Tikhun 
Rating:
3.0

The customer service rep seems very unenthusiastic and unhappy to be there.

Vladyslav Osadchyy 
Rating:
5.0

Customer did not leave a comment.

Sylvia Harmon 
Rating:
3.0

Customer did not leave a comment.

Jody Floyd 
Rating:
5.0

Everything good

REGGIE STOKES 
Rating:
5.0

Entire process was easy

William Studer 
Rating:
4.0

The staff was polite and well informed.

DIANNE SEGUE 
Rating:
5.0

Customer did not leave a comment.

ALISHA LYONS 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top