Customer Reviews for U-Haul of Arlington Heights

4,191 reviews

2400 E Rand Rd   Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd, Next to Taco Bell)

(847) 392-1450

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 392-1450

2400 E Rand Rd
Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd, Next to Taco Bell)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Mraz 
Rating:
4.0

Customer did not leave a comment.

verinica Renteria 
Rating:
5.0

Nice people. Equipment is an ADVENTURE to drive. Got it all warmed up. Only had to put in 4 gallons. And a somewhat AWAY cleanout of a storage location. Amazing how much you can get the truck to hold. Still. 19.95. Amazing.

John Morrow 
Rating:
5.0

Customer did not leave a comment.

Ken Wycykal 
Rating:
5.0

Customer did not leave a comment.

WALTER ZATTERA 
Rating:
2.0

Returned the truck, then realized that I forgot to fill it up. I drove back up to the store and asked if I could take it to the gas station across the road and fill it because the Army will not reimburse me for the gas unless I get it from the gas station. I was told that I had already been charged and that a reversal was not possible. I’m not an idiot. Any company can reverse a charge to a credit card. It would be different if your employees just said that they were not going to alllow me to refuel it myself, but instead, they flat out lied to me and told me that it was impossible to reverse the charge for the gas. Despicable and therefore, I will use Budget in the future. That’s who I rented from for the trip to Kentucky and only chose UHaul on the way back to IL this past weekend because they were more convenient. However, I’d rather not rent vehicles from a company whose employees flat out lie to their customers. There are too many ways for me to get screwed with a truck rental. I’d also like to note that I handle the truck rentals for my army reserve unit in Arlington Heights, and we rent multiple trucks a year, usually through DTS. Due to a funding issue, I had to do this one using my government travel card. The convenience of using UHaul will not sway my decision again, not as long as I’m with this unit and this is the closest UHaul location. Dishonest and despicable..

Nathan Hill 
Rating:
5.0

I couldn't get the online registration to work so I went inside and the representative was able to assist me quickly. The process was simple and the representative was helpful. I rented trucks from Home Depot previously, but the U-haul process was less complicated.

Clark Olsen 
Rating:
3.0

Customer did not leave a comment.

William Pusateri 
Rating:
5.0

Customer did not leave a comment.

Fred Netzel 
Rating:
5.0

Customer did not leave a comment.

george nemcek 
Rating:
5.0

Customer did not leave a comment.

JACK ZLOTEK 
Rating:
5.0

Customer did not leave a comment.

George Grunditz 
Rating:
5.0

Been renting from this location for the past 10-12 years. They are great! Scott is very knowledgeable

Kenneth Bitout 
Rating:
5.0

Everything was great from the customer service when picking/dropping off the truck. The price was definitely reasonable compared to other competitors. The only thing that would have been good to know is that you can’t leave your personal vehicle in the parking lot of U-Haul.

Sally Tahir 
Rating:
5.0

Customer did not leave a comment.

Chris Worden 
Rating:
4.0

The customer service folks were very helpful.

patty Bannon 
Rating:
5.0

Very nice staff very convenient drop off

Eva Willming 
Rating:
5.0

Great service and quick. Thank you

David Hogaboom 
Rating:
5.0

Customer did not leave a comment.

Hal Zabrin 
Rating:
5.0

Customer did not leave a comment.

KEVIN FORREST 
Rating:
5.0

The two staff members on duty were courteous and helpful.

Mark Erickson 
Rating:
5.0

No improvements needed

John Francis 
Rating:
5.0

Customer did not leave a comment.

austin reid 
Rating:
5.0

Customer did not leave a comment.

Mark Thuer 
Rating:
5.0

It's a very good place for truck rental.

Vladimir Ivanov 
Rating:
5.0

Customer did not leave a comment.

Timothy Troutman 
Rating:
5.0

Customer did not leave a comment.

Robert Maddox 
Rating:
5.0

Customer did not leave a comment.

Sugarbayar Damdinsuren 
Rating:
3.0

Customer did not leave a comment.

Christopher Heileman 
Rating:
5.0

I appreciate the quick check-in and check-out. Employees are always friendly and courteous

Lukasz Piczura 
Rating:
5.0

Customer did not leave a comment.

Jeff Bowes 
Rating:
4.0

Customer did not leave a comment.

Richard Carter 
Rating:
5.0

Customer did not leave a comment.

Linda Eckles 
Rating:
4.0

Customer did not leave a comment.

Beth Jones 
Rating:
5.0

Customer did not leave a comment.

Colleen Paton 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FASOLO 
Rating:
5.0

Quick and efficient to pick up my truck and supplies.

Daniel Lisek 
Rating:
4.0

Customer did not leave a comment.

Elizabeth stine 
Rating:
5.0

Customer did not leave a comment.

Blazej Lojewski 
Rating:
5.0

Customer did not leave a comment.

Connor Heidkamp 
Rating:
5.0

I rented a trailer for the first time at this location. The employees are friendly and want to help. Thank you!

MARIJA CUPARA 
Rating:
4.0

Customer did not leave a comment.

Debra Gates 
Rating:
5.0

Customer did not leave a comment.

Kevin Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Lukasz Piczura 
Rating:
5.0

Check in service was convenient. Rental desk processor was professional and very cordial. Would highly recommend this U-Haul location for a rental.

Michael Pietrucha 
Rating:
5.0

Customer did not leave a comment.

Thomas Hermann 
Rating:
5.0

Exxecellent

Alexander Rodriguez 
Rating:
5.0

Customer did not leave a comment.

William Waltrich 
Rating:
5.0

It was -10 degrees and the attendant at the rental site was out cleaning the van off. Could have easily said it was too cold...your rental, your problem, but didn't. Great customer service. Will certainly use again for future truck rental needs.

MICHAEL BRANKIN 
Rating:
5.0

Customer did not leave a comment.

Devin Fracassi 
Rating:
5.0

Customer did not leave a comment.

Segundo Mizhirumba 
Rating:
5.0

This is the best uHaul, with the best manager anywhere! A++

George Grunditz 
Rating:
5.0

The guy who worked here was really nice and friendly. Thank you!

Matthew Kubek 
Rating:
5.0

Customer did not leave a comment.

Brian Kiczula 
Rating:
5.0

Very helpful service

Edna Hreczuch 
Rating:
5.0

Customer did not leave a comment.

Chad Hager 
Rating:
5.0

Everything was easy peasy. Even easier with the app bc the other possible driver could just fill out info and not have to be there at pick up. You have long hours just in case. I had a horrible experience picking up a car at another location with just a lock box the day after Christmas and no one around. Too much stress. This was seamless and easy and a good deal!

Esther Cho 
Rating:
5.0

Just Move did an excellent job of moving the box and emptying it. The 4 man crew was great, efficient. Emptied the box and stacked the goods in less than an hour. The best movers I ever had. Jeff know how to manage his crew. Recommend this mover to anyone. The know what they're doing.

james j hare 
Rating:
4.0

Pick up and drop off were fast and efficient.

Matt McCormick 
Rating:
5.0

Super

Slobozian Mihail 
Rating:
5.0

Customer did not leave a comment.

Eugene Kedzierski 
Rating:
5.0

Customer did not leave a comment.

Anna Majewski 
Rating:
5.0

Customer did not leave a comment.

Piotr Brzezicki 
Rating:
5.0

Customer did not leave a comment.

SUSAN JOHNSON 
Rating:
4.0

Had a quart low on oil, back of truck was a bit dirty, windsheild wiper had to be replaced as I was about to leave.

OLIVER GILLINSON 
Rating:
5.0

Customer did not leave a comment.

David Stutzman 
Rating:
5.0

Everything went really well from online booking to pickup / dropoff etc, nothing to improve upon!

Thomas Weiss 
Rating:
5.0

Trailer was ready for me when I showed up. Easy check in and great rate. I will be renting from here whenever I need a trailer/truck.

Kevin Cooper 
Rating:
5.0

I discussed with the rep that worked at that location that both the driver and the passenger doors were very hard to close. To the point that I almost twisted my wrist trying to get the door closed once I was in the seat. I had to keep doing it over and over. Other than that the vehicle was clean. And both Scott and the other gentleman always are courteous and helpful. I live in Niles Illinois and I’d prefer to come to that location if I need to rent a truck which is about 10 miles away for me.

Sandra Carr 
Rating:
5.0

Customer did not leave a comment.

Robin Dunlop 
Rating:
5.0

The staff was kind, quick and courteous. The truck could use some maintenance; it had trouble shifting into reverse on two instances while using it.

Brian Kiczula 
Rating:
5.0

Customer did not leave a comment.

Dan Kurth 
Rating:
5.0

Customer did not leave a comment.

Andrew norman 
Rating:
5.0

Customer did not leave a comment.

William Fratto 
Rating:
1.0

I feel like they gave me a defective truck. The door got jammed open and I couldn’t close it and it delayed my move almost an hour trying to pry open the door, I was also injured from getting hit by the padlock on the door which also had to do with the door not opening/closing properly. I’ve called to file a complaint about this.

Stephanie Martinez 
Rating:
5.0

Friendly staff.

Victor Mainor 
Rating:
5.0

Customer did not leave a comment.

Howard Caplan 
Rating:
5.0

Customer did not leave a comment.

Deirdre ORiordan 
Rating:
5.0

Customer did not leave a comment.

Antonio Aguilar 
Rating:
4.0

Customer did not leave a comment.

ashley sanchez 
Rating:
4.0

Customer did not leave a comment.

David Pawlak 
Rating:
5.0

Customer did not leave a comment.

David Stutzman 
Rating:
5.0

Customer did not leave a comment.

David Parker 
Rating:
4.0

A couple of chairs among supplies was not terrible, but dedicated area as a waiting lounge would be a positive addition. Installation was in less time than quoted and professional.

Brad Cote 
Rating:
5.0

It was first thing in the morning and there were four people all ready in line, the two reps were professional and efficient and I didn’t have a reservation. I was in and out in 15 minutes! Awesome job!

JAMES GOLDEN 
Rating:
5.0

Customer did not leave a comment.

Paul Tomasic 
Rating:
5.0

Customer did not leave a comment.

JOEL ASHMAN 
Rating:
5.0

Seamless Transaction

EDWARD GERDES 
Rating:
5.0

Customer did not leave a comment.

Brian Rogers 
Rating:
4.0

Customer did not leave a comment.

Christopher Franzen 
Rating:
5.0

Customer did not leave a comment.

Imran Sirajudeen 
Rating:
5.0

Great service at both ends. Helpful & courteous employees.

Janice Halper 
Rating:
5.0

Customer did not leave a comment.

Greg PROZUMENT 
Rating:
5.0

I like the location and the staff is always fast and friendly. The truck I had was a bit beat up and looks like it should retired. Other than that it was all good. I have come to this location many times.

Alvin Rraul Cardona 
Rating:
4.0

Customer did not leave a comment.

bryan manning 
Rating:
2.0

Retuned truck in same way as the store gave it to me in 2 hrs . Charged me with 25& cleaning fee. I will never go this location again

Jaisaravanan Deivasigamani 
Rating:
5.0

Customer did not leave a comment.

theresa matheus 
Rating:
5.0

Good, friendly, quick customer service.

kevin amarantos 
Rating:
5.0

Shout out to Mr Sandoval who rented me the truck Courteous and professional

Andrew norman 
Rating:
5.0

Customer did not leave a comment.

SUSAN HEINZ-WOJCIK 
No reviews have been submitted for this location.

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