Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

10,992 reviews

2771 rue Mance   Saint-Hubert, QC J4T2H8
(& Taschereau Blvd, Coin Bd Taschereau)

(450) 465-6702

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(450) 465-6702

2771 rue Mance
Saint-Hubert, QC J4T2H8
(& Taschereau Blvd, Coin Bd Taschereau)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shaylix Valderrama 
Rating:
5.0

Customer did not leave a comment.

andre bergeron 
Rating:
4.0

Customer did not leave a comment.

vahid golchin 
Rating:
5.0

thank you for your serveces :)

MOHAMED MOUSSID 
Rating:
2.0

I returned the truck pretty much at the same level of gaz as I received it and was charged for extra gaz. The return experience was not pleasant I thought I could return after hours but there was no place I could leave the key with a lock. I had to have someone return the key the next day when the store was open. There wasn't an allowed place easy to see where to leave the truck, I just tried to find a place where it wouldn't be to much in the way.

MIcheline Reichert 
Rating:
3.0

L'organisation à l'arrivée était à désirer. Malgré la réservation faite par Internet, toutes les informations nous ont été redemandées à notre arrivée. Nous avons également dû faire une file de 45 minutes pour nous enregistrer et recevoir notre remorque. Point fort: le personnel était très sympathie

Béatrice Belley Duchesne 
Rating:
3.0

Customer did not leave a comment.

Cicero Carvalho 
Rating:
5.0

Customer did not leave a comment.

Crystel Caouette 
Rating:
4.0

Customer did not leave a comment.

STEVEN LEMIRE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yann Paquet 
Rating:
5.0

Customer did not leave a comment.

andre bergeron 
Rating:
3.0

+Close your Brossard location (8500 Taschereau) service lower than POOR. +I waited 20 minutes on phone, just for an answer!!!!! +No parking for our car, must park my car 1 miles from your location (St-Hubert) and walk!!!!!!!!!!!!! +Thanks anyway, but never again.

alain lemieux 
Rating:
5.0

Customer did not leave a comment.

Antonio vieira 
Rating:
2.0

the guy at the front office was so cold and avoid answering any questions, telling me that I can go on the website and look for the information, beside that he handed me they keys and asked me to go look for the truck, instead they should send somebody to go bring me the truck and do an inspection with me, and even explain to me basic things, I find the service very poor comparing to last time when I rented a truck from the same place.

ABDELMOUGHIT kachkach 
Rating:
1.0

Une agente a discuté avec moi d'un air agressif. J'ai remi le camion, j'ai juste demandé a qui je remets les clefs et verifier l'etat su camion, elle m'a dit: attendez dehors, il y'a quelqu'un la bas 😡 , un froid insupportable, je ne sais meme pas combien de temps je vais attendre. Service à la clientèle sur ce lieu n'est pas comme celui que je connaissais avant. Acceuil désagréable.

Mohamed Rezzik 
Rating:
5.0

Customer did not leave a comment.

STEPHANE PELLETIER 
Rating:
2.0

j ai eu une remorque accidenté et la fusible de mon camion brulais toujours ,j ai perdu 1 heures et quart chez vous pendant que 3 personnes attendais apres moi pour le déménagement. on m a dit que c étais mon camion car apres trois tentative d un employer avec sa batterie les lumieres allume alors apres 3 fusible j ai pu partir mais rendu sur place a plus de 30 km et a la noirceur je vient pour partir et encore pas de lumieres. J ai fini par trouver le probleme c étais dans l ail de la remorque qui étais accidenté le fil pour la lumiere de position étais arraché et dégainé et allais toucher le métal et fessais bruler ma fusible j ai perdu un autre heure la bas ,a cause de ca j ai du acheter une ralonge car j ai coupé la mienne et du aller chez mastervox l autre coté de la rue pour acheter des fusibles car vous en avez pas en succursale. j ai laissé la facture au responsable sur place c est pas beaucoup c est 12$ et meme pas repayé ma dépense et en plus j avais un dolly pour les électro ménagés dans le trailer qui n étais pas sur ma facture et que j aurais pu laisser chez moi mais je suis honnête et je vous l ai raporter personne sur place n étais au courant...alors j attendais la meme franchise de votre part a savoir que j avais une remorque défecteuse et a cause de ca j ai fait attendre 3 personnes qui étais la pour m aider pendant un total de 2 heurs et quart total pour rien et vous me facturez le montant total sans aucune gène .

Michel Matte 
Rating:
5.0

Keep up the good work

Fadi Chahoud 
Rating:
5.0

Customer did not leave a comment.

Alain Morin 
Rating:
1.0

I would never recommend this location to anyone including my worst enemy. First of all, all of the employees were talking while customers were waiting at the front desk. The lady who served me was everything but professional. First of all, her personal phone was on the counter. Which leads to answering personal communications while serving customers. Second of all, she doesn't understand who a driver's license (DL) is supposed to work. She asked me to confirm on the screen if the information were accurate. There was not one but TWO mistakes. Firstly the APT number was incorrect. The other one was the postal code (PC). When I told her the PC was incorrect, she then told me " oh I don't understand that's what my system is telling me." and made me repeat my PC about 3 times in a row. Which is totally understandable considering that it's a new construction. But I had to tell her multiple times that the one I have is the correct one since all of the other companies were using the one I was providing. With an attitude, she asked her colleague "what do I do with that"... I don't remember exactly what happened and how it was fixed, but they probably put my my OLD address. Speaking of the old address, I had to tell the lady that the most recent address could be AT THE BACK of the DL. When I asked her where the mattress cover I purchased online was (if it was in the truck or that I have to pickup myself), she wasn't sure about her answer at first and then told me that I have to pick it up (which was, by the way she said it, was really rude). As a former CSR and currently working in the Customer experience, I know that the image of the representative is the key of success for a company. Clearly this location DOES NOT have it. Next time I will for sure use : 1. Another location 2. Another method of onboarding 3. Another company ! Thank you.

Sasha Beaudoin 
Rating:
1.0

Better staff

Mackenzie Toth 
Rating:
5.0

Customer did not leave a comment.

Kaid Karim 
Rating:
5.0

Customer did not leave a comment.

Jean Beaudry 
Rating:
5.0

Customer did not leave a comment.

Louise Marchitello 
Rating:
2.0

Premièrement, l'app ne fonctionnait pas. Donc ma réservation de 8h30 est incorrecte. J'ai dû attendre 9h00 que le commerce ouvre pour avoir un camion. Il était très sale dans la boîte ainsi que côté conducteur pleins de miettes de nourriture. Je pensais que l'app 24/7 aurait été d'un grand secours. C'était l'enfer!! plus jamais!

mathieu boutin 
Rating:
3.0

Customer did not leave a comment.

Philipphe Vincent 
Rating:
5.0

Customer did not leave a comment.

Richard Giroux 
Rating:
5.0

Vous avez chargé 6 litres d’essences pour 7 kilomètres parcourus. Impossible

Jean Marie Gadbois 
Rating:
5.0

Customer did not leave a comment.

Sylvain Dumont 
Rating:
3.0

the problen was trying to contact them. it took five try to finally have a response. no telhone answer. we had to ride to the different places in Longueuil, québec. awful an disapointing.

Denis Choquette 
Rating:
2.0

Le service à l'accueil est décevant. Il est difficile de comprendre le personnel et obtenir de l'information.On semble déranger. le réservoir à gaz du camion était vide. Très difficile de faire la réservation sur le site internet. Toutes los communications sont en anglais ce qui est inacceptable. Meme cette demande de d'avis.

Mathieu Caron 
Rating:
5.0

Nous sommes très contents de vous avoir sur la route pour tous les services Merci beaucoup Bonne journee

France gervais 
Rating:
4.0

Customer did not leave a comment.

Gaetan Caron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johanne laurin 
Rating:
3.0

Service was poor. Took forever to check-in (which I had already done online) and they did not even show me where the truck was at they just said « its out back » (mind you there was about a hundred of them out back)…

Paule Mathieu 
Rating:
3.0

Je louais le camion pour aller chercher des meubles . En ouvrant la porte , pour entrer les meules, c étais plein de résidu de branche d arbre et d eau . C étais vraiment sale , clairement personne avait vérifier le camion avant ma location .

Jean francois Robidas 
Rating:
5.0

Friendly and proactive staff. Equipment however (towing dolly) was not maintained nor inspected properly, making the device unsafe to use and putting lives and cargo at risk.

Jonathan G. Desgroseilliers 
Rating:
2.0

I arrived at 9am which was when the location opened and it was locked. An employee finally showed up 15 minutes later with no acknowledgement. When I finally got to the counter, the employee I dealt with was very rude and unhelpful.

Meghan Quesnel 
Rating:
1.0

No costumer services. 1 hour on hold on the phone without ultimately being able to speak to anyone. I was charged for miles instead of kilometer without any doubt.

Camille Duquet 
Rating:
5.0

Customer did not leave a comment.

Kaid Karim 
Rating:
5.0

Customer did not leave a comment.

Martin Lajeunesse 
Rating:
3.0

Checking-in On-Line is a must for this location. They are always busy and wait times are long. Parking is very tight also. The people are nice.

John Gocek 
Rating:
3.0

Respecter les heures d'ouverture

Fanny Gosselin 
Rating:
5.0

Make sure that hand truck is always present. We did have it the last time.

claude ramampiarison 
Rating:
5.0

Customer did not leave a comment.

Claude Asselin 
Rating:
5.0

Customer did not leave a comment.

Charles-Andre Bouchard 
Rating:
2.0

The employees didn't seem like they knew what they were doing. They gave my reservation to another customer and with the customer service, they helped me to get a new truck. The thing is, when I got to the front desk, I asked for the truck and they said there is none available at the moment. I was very pissed because I just spoke with the customer service lady and she said it was going to be fine. I explained the whole situation and the guy admitted that he was the one giving away MY reservation to another stranger. Then he had to find me a truck cause I wasn't going to leave this place without one. He finally did, which I was happy with. Then I had to give a deposit and enter my credit card information twice for some weird reason... After our moving, I came back with the truck, waited outside for a good moment under the camera and no one ever came. So I decided to go inside and the employees were chitchatting. I had my check out with the same exact dude and had to point out that my truck was outside on his TV and we were waiting for an employee to get there. He then ask me to pay the bill and I tell him we got the gaz to a quarter so I'm expecting a rebate. He asks me to sit down and wait (which I did for a good 15 min). He comes back and tells me everything is in order. I look at the bill and I told him that there is no credit for the gaz and he asks me if I put gaz to the quarter... He asks someone else to check and he finds out that I was right (it was even slightly above). Sorry for my language but too many fuck ups. Moving is already stressful and I didn't need this extra stress. Also the credit card statement was very weird with tons of transactions for nothing... The price came up right, but it is nonetheless fucking weird.

Isabelle Nadeau-Rivard 
Rating:
3.0

Customer did not leave a comment.

Jorge Galindo 
Rating:
5.0

Clean but not spic in spam

Thongsavanh Sengmanivong 
Rating:
5.0

Excellent service

Yassine McDonald 
Rating:
4.0

Personnel tres courtoie et rapide pour les transactions.

Jean-Philippe Audren 
Rating:
1.0

Customer did not leave a comment.

Laurie Buchel 
Rating:
4.0

Parking for customers

Mounir Mohamed 
Rating:
1.0

The woman working the counter and serving me was terrible, thrower me the keys, and was very rude.

Dylan Scott 
Rating:
1.0

Service clientère de merde... la gérante nous envoie promener lorsqu'on lui wxplique qu'il y a un erreur sur notre facture deblocation de camion. On a fait 10 kms avec le camions, on a remis l'essence du camion là au même niveau qu'à la prise de possession (26$ ) et on nous a facturé 20$ supplémentaire. Il nous en a donc couté 46$ pour 10 kms.. Mais la gérante complêtement malhonnête n'a seulement jamais voulue écouter notre point de vue.

Christiane Yelle 
Rating:
5.0

Customer did not leave a comment.

David Glenn 
Rating:
5.0

Customer did not leave a comment.

JOEL GUENETTE 
Rating:
4.0

Customer did not leave a comment.

PAMELA MARTIN 
Rating:
5.0

Personnel très agréable et professionnel .

VALERIaNO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Michel Bigras 
Rating:
3.0

The location of pick up was changed one day before, due to trucks not available at the location i requested. it made my trip a lot longer than expected with additional fees. this news came just one day before using, and it did not give me any other options. dispapointing that i had to pay addition 30+km cost due to a relocation.

Maher Ghattas 
Rating:
3.0

Customer did not leave a comment.

yves simard 
Rating:
4.0

Customer did not leave a comment.

Marc-Antoine Vendette 
Rating:
2.0

Sorry for my bad feedback. This is not the first time i do business with U Haul and it always went well. This time is it has been a bad experience. Not organized, truck full of snow without a way to clean it, searching for a missing truck for 15 mins (they finally got me an other one), i almost didn't get cover sheets (there was none available when i registered online to get ones). I finally got out of there more than 45 mins after.

Valerie Demeule 
Rating:
5.0

Great customee services fron the employée Gordon and the rest of the staffs.

Johnson Josile 
Rating:
3.0

Make sure the gas tank is as full as indicated on the contract. Also, there was no windshield washer fluid on a snowy day…

Jane Dunant 
Rating:
5.0

Customer did not leave a comment.

fillion Jules 
Rating:
5.0

Nothing negative to say! Staff was very friendly and cheerful.

john patrinos 
Rating:
5.0

Customer did not leave a comment.

Francois Blais 
Rating:
5.0

Camion qui n’était pas déneiger porte arrière ouvert plein de neige à l’intérieur de la boîte

Jean Samson 
Rating:
5.0

Customer did not leave a comment.

Guy Hebert 
Rating:
5.0

Customer did not leave a comment.

France Gervais 
Rating:
4.0

My experience was positive so I have nothing to contribute at this time. Thank you

Dayan Mantecon 
Rating:
5.0

Only good if you bring back the equipement back at the Same location you took it. If not…$$$

Francois Vaillancourt 
Rating:
4.0

Customer did not leave a comment.

Marek Hryc 
Rating:
4.0

La file d'attente est très longue à l'intérieur lorsqu'on arrive vers l'heure d'ouverture. Il faudrait pouvoir réserver en ligne et passer récupérer directement l'équipement dans la cours, sans devoir entrer à l'intérieur. Merci

Adam Riverin 
Rating:
4.0

Customer did not leave a comment.

Klaus Richard 
Rating:
5.0

Customer did not leave a comment.

Hassan Semekte 
Rating:
1.0

I returned my vehicle prior to closing time at the dock where the employee checks you out. Still haven’t received my receipt and U-Haul called me the following day asking when I’ll return my truck. Meaning they didn’t check me out. This is unprofessional and caused me unnecessary stress.

Suraj Suba 
Rating:
5.0

Customer did not leave a comment.

Alken Aidos 
Rating:
1.0

Le service à la clientèle était horrible à saint-hubert, la caissière parlait pas fort alors que les 2 autres employés étaient juste à côté d'elle et se parlait entre les 2 en criant et en riant hyper fort, jai absolument rien compris de tout se qu'elle me disais, je répétais se que je pensais qu'elle me disait en parlant fort pour essayer de compenser sur les 2 autres sans savoir vivre qui était juste à côté. Enssuite le camion qu'ils m'ont donner était coincé derrière un autre camion. J'ai dû retourner à l'intérieur pour leur demander de déplacer l'autre camion, se qui m'a value des regard comme si je dérangeait, dernière fois que je vais à cette endroit, j'ai jamais vécu une expérience à la clientèle aussi désagréable de ma vie.

Christophe Dandurand 
Rating:
5.0

Excellent service

Jose Luis Cubides 
Rating:
1.0

Fix the right front wheel bearing, whatever is broken in the steering systeme, replace de rear differential (it was screaming for sweet death during all of our 3h trip and was under no load in the box) , Driver seat was broken and caused me a great deal of lower back pain before we even did anything !! Driver window was shaking so badly on the highway that i tought it was going to break in my face. Interrior of cabin was dirty and full of cigarette ash etc etc Probably the worst time i’ve rented a truck…

MICHEAL GAUTHIER 
Rating:
1.0

1. Quand je suis rentrée j'ai eu un accueil qui m'a mise très malalaise. Je dois préciser que je suis une femme. L'homme qui m'a accueilli m'a mise très malalaise. Il m'a demandé si j'étais seule suivant de: c'est une blague haha. Quand j'ai retourné le véhicule. La dame qui était là criait très fort le non de son collègue à travers le magasin. Et à plusieurs reprise. Je n'avais pas l'impression d'être dans un commerce. Pour ce qui est de la méthode de calcul pour le gaz. C'est impossible d'être précis donc d'être équitable autant pour le client que pour le commerce. Même avec la charte qu'on nous donne. Pour ces raisons, je ne le proposerais à personne et je n'y retournerais pas.

Natael dumouchel ross 
Rating:
4.0

Customer did not leave a comment.

Francois Giard 
Rating:
5.0

Customer did not leave a comment.

Angela Morales 
Rating:
5.0

Excellent services! Friendly staff.

Stephane Bourassa 
Rating:
5.0

The truck had a very very bad smell in it. Had to drive with the windows downs at -6 degrees the entire day. Also the windshield washer fluid nozzles didn’t work, which made the driving a challenge as well. Very very disappointed with the vehicle I had.

Iordan Ivanov 
Rating:
5.0

Customer did not leave a comment.

Olivier Racicot  |  Overall Experience 
Rating:
5.0

great staff and smooth check in and check out with great use to technology. the staff were friendly too ready to help.

Mohammed abdul Moiz 
Rating:
5.0

Employes are very very kind !

jean marie dupuis 
Rating:
5.0

Customer did not leave a comment.

olivier Racicot 
Rating:
2.0

Maybe try to balance your workforce better.There was 5 employees inside doing nothing while the queue was getting longer and longer. Only one employee outside running everywhere with no one helping him.

Alexandre Tremblay 
Rating:
4.0

Customer did not leave a comment.

Sean Jetté 
Rating:
2.0

Customer did not leave a comment.

Valerie Roy Lavoie 
Rating:
1.0

Vous pouvez apprendre à vos superviser à bien parler au client et bien faire leur travail. De ma connaissance quand je prends une assurance, je dois être informé ce qui est couvert et ce qui ne l'est pas. Aujourd’hui j’ai loué un camion, j’ai eu un petit accident, la clé de camion a été bloqué dans le camion, et par surprise vos superviseurs m'a dit qu'il y a à une cel clé, et que c'est de ma faute, donc je dois payé 210$ pour l' Assistance routières. Ça fait deux fois que j'assiste au mauvaise manière de vos superviseurs, l'impolitesse manque de professionnalisme. Aujourd'hui avec tout ce qui m'est arrivé, votre superviseur m'a jeté dehors de votre magasin de 2771 rue Mance.

Francine Katea 
Rating:
5.0

Customer did not leave a comment.

Marc Talbot 
Rating:
5.0

Customer did not leave a comment.

Martin Desjardins 
Rating:
5.0

Customer did not leave a comment.

Patrick Blanchette 
Rating:
5.0

RAS

Mathurin Talom 
Rating:
3.0

On pensait avoir bien compris pour le gaz, mais finalement, ce n’était pas assez clair. On a mis trop d’essence dans le camion, puis on s’est fait dire qu’on ne pouvait pas être remboursé… À part de ça, c’était bien, bonne attitude des employés.

Jonathan Cyr 
Rating:
3.0

I have been charged double what I was supposed to pay because the location considered a wrong return date. I had to call and waste 30 mins on the phone before it was finally fixed.

Essam Abdelkodous 
Rating:
5.0

All was quick and with a kind customer support. | Tout a été rapide et avec un support client aimable.

herman jose 
Rating:
3.0

l'accès au sous sol n'est pas facile, n'a pas d'ascenseur ou monté charge ,juste des escaliers ce qui n'est pas facile et pas bien pour site d'entreposage d'objets. je ne reviendrai plus dans ca uhaul

Francois caron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nasser Ghelichkhani  |  First Impressions 
Rating:
1.0

I was over charged a months rent and not reimbursed. It was impossible to get in contact with the U Haul location after trying for 2 months. U Haul tried to overcharge me again and then I was finally removed as a tenant but have not been paid back the rent I was wrongfully charged.

Ella Collett  |  Overall Experience 
Rating:
5.0

Manager geraldine is very helpful.

Nasser Ghelichkhani  |  Overall Experience 
Rating:
1.0

U Haul Tachereau Greenfield park Staff is so rude, Sunday july the 2nd. A woman working there is so frustrated and talking to me like trash in front of my kids. Totally unprofessionnal. Does not want to deal with clients and she is not respectful at all and showing an attitude. Inacceptable

D one services Inc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Thauvette  |  Overall Experience 
Rating:
5.0

Very good service and courtesy impeccable, keep up the good work

Marc Beaudry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Castonguay  |  Overall Experience 
Rating:
1.0

Je n’ai pas accès à mon entrepôt . J’ai vidéo et photo à l’appui. Voir plainte # 4215415. Nous n’avons toujours rien résolu. J’ai contacté Uhaul à tous les numéros 1-800 Je fus en attente pendant 1h. Photo à l’appui. Veuillez me contacter au lieu d’envoyer dès évaluations. Svp demander à un gestionnaire de me contacter au lieu d’avoir à discuter avec des employés sans pouvoir décisionnels.

Marie Demers  |  First Impressions 
Rating:
1.0

J ai payé plus de 150$ par moi pendant plus de 2 ans. Mon untité etait toujours bloquer par un camion, remorque ou autre. Meme lorsque finalement j y avais acces, on me demandais de me tasser pour faire de la place. Jamais je ne pourrai recomander à personne.

JONATHAN TURCOTTE  |  Overall Experience 
Rating:
3.0

Le service à la clientèle est terrible, le personnel a une mauvaise attitude et on dirait qu'il ne veut pas travailler. J'y suis allé plusieurs fois pour louer des camions et ils ont toujours une mauvaise attitude.

JUAN GABRIEL LUGO DONCEL  |  Overall Experience 
Rating:
5.0

Thank you

john Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathy Castonguay  |  First Impressions 
Rating:
1.0

Compagnie de broche à foin.

Jonathan Milburn  |  Overall Experience 
Rating:
1.0

Pas de monté charge, l’es camion sont garé d’évent la porte de garage impose de sortir des meuble , vraiment très dessus de ce bâtiment

Thomas Delavelle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john fredy zapata henao  |  Overall Experience 
Rating:
1.0

Got a rep with attitude cause she could understand that I came in last month to fix a double payment on one of my two lockers that I wanted to pay both for the month a head. Thing is there was a glitch on there own website when I got to pay the second locker it prepaid the same one again! Could undo it and had to waste a couple of hours to drive to, wait and explain everything to the clerk at the counter that she had to remove the late fees do to all this nonsense! Back to square one a month later, Secondly, at first visit my wife found mousetraps on second floor hallways that made us second guess storing all of our valuable belongings here. Now yesterday we installed mousetraps and not 24hrs later we caught one in our locker on the second floor!! Manager gave me one month free on one locker but let’s get real here if we get mouse crap 💩 all over, my two 3500$ leather sofas and 1000$ mattresses get mouse wholes all over it’s not a one 206$ free month that will cover anything!! Should look elsewhere for storage!! Install LED lighting in lockers, it’s pitch dark! Garage door access impossible to back a trailer flush to, with there parking lot layout and multiple levels make moving furniture and appliances difficult even on the first floor! Second floor accessibility by stairs only!

YANNICK ROY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Larocque  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marie paquette  |  Overall Experience 
Rating:
3.0

Avoir access a lentrepot 24/7 versus accessibilité a lentrenpot est a travailler. Les 2 stationnements proche de la porte garage, selon moi, devriat etre liberer afin de pouvoir facilité au changement et dechargement du camion.

hemkesh ramgolam  |  Overall Experience 
Rating:
1.0

Pendant 2 ans que jai eu un entrepot jai eu juste des probleme donc je ne recommande vraiment pas et plus jamais je vais faire affaire avec vous

Sebastien Blais  |  Overall Experience 
Rating:
1.0

L’entreposage était sale, humide et sentait la moisissure. Était également délabré. Ne recommande pas du tout

Alexandre Danis-Forget  |  Overall Experience 
Rating:
5.0

J’ai été très satisfait de mon expérience avec U-Haul. Cela m’avait enlevé un grand souci et m’a donné le temps de prendre une décision finale.

Wilder Boutin  |  Overall Experience 
Rating:
2.0

The date shows I left emptied the storage on April 4. This is INCORRECT. I emptied the storage unit 1077 at 2771 Rue Mance in Saint Hubert on March 11. It was a busy day that day so I did not go to the counter to confirm storage unit1077 was emptied but i did call on march 25 to confirm. I was then told I would receive a confirmation but did not and then I was sent a bill + late charges on April 3. I have called numerous times to receive this confirmation but NO ONE at The 2771 Mance location EVER ANSWERS THE PHONE. I have records of my calls on the dates outlined and even audio recordings. i am frustrated with this situation. While the facilities were fine, the management is very irresponsible and the customer service is seriously lacking. I am a good client of U-Haul but have wasted a lot of time with this negligent behavior. All I have requested for weeks now is a confirmation that the unit was emptied on time, which it was and that no further charges would be incurred.

Michael O'Connor  |  Overall Experience 
Rating:
1.0

Le pire service client que j'ai jamais eu dans ma vie. J'ai été servi par 4 personnes différentes et le service client des 4 a été terrible.

JUAN GABRIEL LUGO DONCEL  |  First Impressions 
Rating:
2.0

Service is poor. Long hold when call for service and usually did not get a response.

Uyen Quan Lac  |  Overall Experience 
Rating:
5.0

Tous était bien sauf que pour le paiement il fallait ce rendre sur place pour faire le paiement je suggère de s’y nous pourrions le faire en ligne tous serait ok

ProScoot Inc  |  Overall Experience 
Rating:
2.0

trucks were almost always blocking the access to my storage unit, ok occasion the printer didnt work and the employee made it difficult to receive a copy of my receipt by email, i had complained about trucks blocking the access to my storage unit but this complaint only seemed to make things worse as they were parking the trucks at zero distance from the unit with no room to walk. Overall, was a disappointing experience unfortunately

patrick deschenes  |  Overall Experience 
Rating:
5.0

Super service et super locaux, il manquerait juste un monte-charge. Merci !

Caroline St-Pierre  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANNY BELAND  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Olivier Carrier  |  Overall Experience 
Rating:
1.0

First of all, Compared to other store places you guys over charge. Second, my credit card expired and i received a new one and it slipped my mind me calling you guys to update. So since your people took down my phone number wrong, I never received any calls regarding my payments. No emails until the final one saying my stuff was gonna be auctioned. Nearly lost all my stuff and then had to pay months worth of late fees. Not Impressed. Will never use your storage nor ever recommend it to anyone. Good day.

shane budgen  |  Overall Experience 
Rating:
2.0

The storage unit had holes in the roof and leaked water over all of my belongings for 18 months. When I opened the door everything was covered in black mold. Most of my furniture was priceless antiques, well over 150 years old. I was crushed, I had to get rid of my clothes, linens, furniture, anything that wasn't ceramic or stainless was destroyed completely. Dont ever store your precious belongings at a U-Haul.

Jennifer Lavender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristobal Lopez  |  Overall Experience 
Rating:
3.0

Mon contrat est terminé depuis juillet et a chaque mois je dois demander un remboursement J’ai perdu au moins 6 hrs téléphone ou me rendre sur place toujours le même problème

Carl Lapointe  |  Overall Experience 
Rating:
3.0

No elevators to bring things to the upper floors

Cristobal Lopez  |  First Impressions 
Rating:
2.0

J'ai coché oui pour la recommandation à un ami car mes affaires étaient en sécurité mais je lui dirai quand même les points faibles de ce U-haul et il fera son choix car j'ai dû appeler tellement de fois et envoyer un courriel de ma boite de messagerie u-haul mais je n'ai pas eu de reponses. J'ai dû insister au niveau de la centeale pour avoir une reponse.

Bake Nadiath TABE  |  Overall Experience 
Rating:
1.0

Toutes mes choses étaient couvertes d'urine et de crottes de souris. Quand j'ai ouverts mes boîtes, il y avaient des crottes de souris en dedans. Les souris ont mangé mes meubles, chier partout dans les boîtes. Le pire c'est que lorsque j'ai trié mes choses en jetant 1/3 de mes possessions chéris dans la poubelle, et j'ai déménagé ce que j'ai gardé dans mon appartement, il y avait des souris vivant dans mes boîtes!! Donc je suis enragée et traumatisée par rapport à cela et je ne recommenderais JAMAIS cette service. ====================================================== All my things are covered in rat droppings. The rats ate through my furniture and boxes, leaving poop all through my things. I sorted through my stuff to throw out 1/3 the ruined things and most damaged stuff. When I moved my stuff out of the storage into my apartment, their were live rats inside a box!!! Do NOT rent storage in this disgusting facility.

Cecelia N'Kansah  |  Overall Experience 
Rating:
5.0

Merci

DENIS GRENIER  |  Overall Experience 
Rating:
1.0

Nous avons payé durent plus 1 an je recevait des lettres de non paiements et en plus quand nous sommes venus vider le locker il avait mis un cadenas spécial pour non paiement et comme réponse nous avons eu désolé pour notre erreur de plus nous étions avec nos amis pour le déménagement et la réception était fermée

Manon Brunelle  |  Overall Experience 
Rating:
1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Linda Manouan  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

margaret petrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdellaziz ariche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trudy Bellam  |  First Impressions 
Rating:
1.0

Pire expérience ... Toutes mes boîtes ont été rongées par des souris (ou un autre rongeurs que je ne connaîs pas !?! ) , toutes mes boîtes ont des excrément de ces bestioles. Mon divan blanc en plume d'oie doit être jeter. On ne parle pas du service INTERMINABLE, attendre plus d'une heure en ligne pour du service... Et de plus, j'ai vidé mon local deux jours après le début du mois à payer et u-haul ne rembourse pas au les journées non-utilisées, entre vous et moi, c'est du vol ! Vous devriez faire quelque chose pour améliorer la situation car juste en ligne d'attente TOUS les gens étaient dépassés par le service médiocre. Je ne recommanderai plus jamais u-haul. < Marie-Ève

Marie-Eve Chaumont  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique Toulouse  |  Overall Experience 
Rating:
5.0

Always be the best

antonio francis san buenaventura  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Caroline Lavoie  |  First Impressions 
Rating:
5.0

Très bien merci

Lucie Benoit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Lavergne  |  First Impressions 
Rating:
3.0

Service was good and courteous but very slow.

camille trudel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

khurrum mirza  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

saraclaude quenneville  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jordan Taylor  |  Overall Experience 
Rating:
2.0

Clerk could not fine my payment for the month of January. He told me I still owed payment for January for which I have the payment conformation. I emptied the locker on Jan 31 but askedme to pay Feb

Pierre Gervais  |  Overall Experience 
Rating:
1.0

Aucunement satisfaite Je suis soulagé davoir quitté

johanne Deslauriers  |  Overall Experience 
Rating:
4.0

tout était parfait lieu propre éclairé et bien chauffe et le personnel ok merci

michel gagnon  |  Overall Experience 
Rating:
3.0

Staff was nice, but for the price i paid, it was very hard to acces the locker, day or night

Jonathan Turcotte  |  Overall Experience 
Rating:
5.0

la jeune fille a pris le temps de bien m’expliquer les différents grandeurs de storage et les options et les date et moyen de payer à distance

marie helene brisson  |  Overall Experience 
Rating:
2.0

We didn’t feel that our boxes and furniture would be secure. So we canceled the contract.

Marie-Élaine Duguay  |  Overall Experience 
Rating:
4.0

The girl who answered me was very helpful.She knew her work perfectly.She was fast and I was very satisfied with her service.

diane duclos  |  First Impressions 
Rating:
5.0

tres bien tres satisfait bon personnele courtoit polie et bon service à la clientele

jean-guy label  |  First Impressions 
Rating:
1.0

Le terrain est tres mal gérer les camion bloc l axcès aux entrepôt ....j ai même brisé ma voiture je suis vraiment décu ....et ce n est pas à cause fes employé ..manque de personnel

jacques brouillette  |  Overall Experience 
Rating:
3.0

Access to the storage is often blocked by parked trucks and in the winter he area is unsafe because of the lack of salt being used to de-ice the areas leading to the storage area.

GEORGE WINSTON GRANT  |  Overall Experience 
Rating:
5.0

Great team at st hubert storage store. Friendly people and very helpfull, thank you again !

Marc-Andre Lemonnier  |  First Impressions 
Rating:
5.0

Bonne endroit propre et très sécuritaire

MICHEL DI CENZO  |  Overall Experience 
Rating:
3.0

They didn't known that I had had nothing in the storage area.

SEMEDE SAMSON KOSSOU  |  Overall Experience 
Rating:
5.0

Very accommodating...resolved problem with no fuss! Great service!

William Chan  |  First Impressions 
Rating:
5.0

En francais s.v.p. merci

FRANCOIS THUOT  |  Overall Experience 
Rating:
4.0

Nope

Frederick Legrain  |  Overall Experience 
Rating:
4.0

I adore U-Haul and i use U-Haul for all déménagement

Marie fee cote  |  Overall Experience 
Rating:
5.0

Great customer service

MICHELLE STPIERRE  |  Overall Experience 
Rating:
5.0

Merci pour votre chaleureux accueil! Jo-annie

Joannie RICHARD  |  Overall Experience 
Rating:
4.0

Manque de personnel en période de déménagement et le sourire pas facile

jean pierre bourdages  |  Overall Experience 
Rating:
2.0

Waiting time always extremely long. Management sucks. I emptied my storage and had to tell you 3 times because i was receiving invoices on my email and on paper. Last time for me at this place.

Samuel Dufault  |  Overall Experience 
Rating:
3.0

Trop de temps d'attente meme si réservé a l' avance. Grosse perte de temps pour débuter le déménagement.

diane horion  |  Overall Experience 
No reviews have been submitted for this location.

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