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Sean B.Customer Reviews for U-Haul at Westview
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was OK
Nicole J.By far the best location in Maryland. I promise you. You'll be satisfied by the staff and Damien
Davy P.One of the employees asked for food during check out and another asked for tip during the return. When denied tip the employee was so rude. Will never rent from this location.
Amit K.Great customer service!!
Rocquel A.Excellent customer service. He is amazing
Franstine K.Please take the trucks for a test drive before letting someone else drive them. My husband had a hard time keeping the truck from veering into the other lane. The steering wheel shook the entire trip. He had to white knuckle it the whole 90 minute drive to PA. When we turned it in, they said they would give it a test drive. She even said it was one of the NEW trucks!
maria M.The claim that it would only cost 19.95 was duplicitous.
Brian S.Rude and mean customer service
asiya Z.Poor customer service rude
asiya Z.Matthew at the catonsville location was Awesome.
demond M.Nothing
Sharon B.The staff at Catonsville was friendly and professional.
Carey F.Customer Service Representatives are professional.
richard R.Staff was amazing thank you Antoine was great help !
Desire S.Extremely accommodating and customer focused. I had to update/change my reservation multiple times due to weather changes and they took care of everything and even found a way to make it more cost effective.
Randy H.Everything good service was great big up everyone
Joleen J.I waited three hours for someone to show up, they never did even though the location was supposed to be open. Luckily someone on the U-Haul customer support line got me a vehicle. Horrible experience at the location.
Joshua B.The store advertised to be open at 9am on front door. Dropped off at 10:30 and store was not open yet....many irate customers. I was able to do 24/7 drop off with the app.
Joseph S.Just one simple note have your crew clean the inside of the windshield a little better in this colder weather the windshield likes the fog up on the inside and if it's not clean, it's like looking through Venetian blinds.
James O.The guy was very rude and very slow.
Besnik L.Very poor service, extremely slow and did not answer all my questions and did not show me anything about the function of the trailer
Greg L.My van was towed on1/9/2024 at 8am. My return date was 1/9/2024 at 130pm. I talked to the cantonsville location, explained to him what was going on. He said he didn't send a tow am I sure it was U-Haul because I didn't have to return it until 130 today. I said yes he told me he would make some calls, he called back and said someone sent a tow because it was extended until the 9th but in fact it was. Also they said I drive 1400 miles. That's a complete lie I drive back and forth the work nothing more and maybe a market run. I probably drove about maybe 200 miles. This I've never experienced nothing like this in my life. The lady that actually got the towed I spoke with her and she said I didn't pay FALSE FALSE. I have proof of paying and also proof that the van was extended until 1/9/2024 at 130pm
tynisha W.THe price of rental was based on 4 days, I only needed it for 2 days. Over priced.
Joni A.N/A
Lester B.Both associates that were working when I picked up the truck and returned it were very friendly & helpful. I will be using this location again in a few weeks.
James S.Returned equipment two days early. Three employees were on their cell phones completely disinterested that a customer was there. Reported alignment problem, but they seemed unconcerned. Received call from corporate about returning the truck, which alerted me that this location had not even bothered to report the return. Probably still on their cell phones.
Sundjata I.Customer service was truly amazing on Friday night as well as Saturday morning. They went above and beyond for me. A++++
PATRICK S.Longe wait time is a problem. Only one staff on site.
Javier D.Staff was very helpful and Polite
Taranda B.The customer service was horrible. The artendant's attitude was awful. No smile, no acknowledgements, no eye contact. Terrible.
Patrick J.Great customer service
Vida G.All I can really can say is I was not happy with the customer service. The 2 girls that worked there was not friendly at all to me. That's the way I felt. And when they finish my order. They had me go into the parking lot to look for the truck that they rented to me. I just didn't think that was the Professional at all. I would not refer anyone to that location. can
Herbert M.Have more staff one duty. When I arrived to pickup my truck at 10:00 am there was on female on duty who had to stop waiting on customers in line to assist other customers outside to include myself. Although she provided a great customer service I didn't find this acceptable for good customer service. When I returned my truck around 4:45 p.m. there were at least 4 staff working but no customers in the building.
Lisa G.Westview is near my Home and if I need a Haul that where I choose , Not only because of Location it that Customer service you get there , Easy Pick up or Drop off .
Gregory A B.They need to have more than 1 person working the entire store. This is Catonsville's MAIN uhaul location it is pathetic the amount of time that you have to wait to even get to the counter, let alone get hooked up etc. Also parking is a nightmare!
Andrew W.Add an extra staff personal during peak hours.... wait times are often long
Joseph H.Great customer service. The guy who checked us in ( sorry didn't get his name) was under alot of pressure and was working by himself but very professional and proficient.
Angela M.The gentleman, my apologies for not recalling his name, was extremely helpful, professional, knowledgeable, patient, and polite. He acknowledged everyone and handled a situation very delicately and courteously. He explained that the reason the system pushed out returning the Cargo van at another location was that such transportation cannot be a one-way trip. He gave me another option, which saved me time and subsequently cost, which is why I'm lable to use U-Haul two more time this month.
FELICIA L.Great customer service. Quick rental return.
Levita L.More parking space for customers @the site
Jeanette H.There was no one in the U-haul store when I arrived, exactly at my reservation time, but there were 10+ people in line waiting. After a while, one of the customers left and brought an employee back. She was the only employee and she began processing all the customers. It took over an hour to get my rental. Also, many of the pictures of the van did not capture some of the minor damage that was there before I rented the van.
Sara L.CONTINUE DOING WHAT YOUR DOING.....FROM THE OWNER TO THE COMPLETE INSTALL OF THE HITCH ON MY VEHICLE..GREAT JOB.....
roderick P.The guy who waited on me was competent and personable. But he was the only employee on duty, and he needed help. At least one more person, probably two. Long wait times. The big problem, however, is there is nowhere to leave your car when you arrive to get your truck. The only parking is 100 yards away in a shopping center, requiring you to walk across 6 lanes of heavy traffic moving at 40-50 mph.
Andrew M.Perhaps i should have rented a larger truck so that only one trip would have been necessary and I might have saved money on gas
John B.Jazmine is awesome!
Amy E.Cargo Van was making too much noise while driving. Arrange for parking space for renters who want short term renting say few hours.
Ram R.Quick clean convenient
Candice S.Your manager and crew are the greatest!! (You just need some customer parking) Great service!!!
FREDDIE P.Very professional and helpful
Herbert M.Excellent service, professional staff. Damon was very helpful and pleasant. The truck was clean and well maintained. Highly recommend this location.
cynthia R.The no parking for Customer Cars ! Is completely wrong. This makes me not want to rent with uhaul moving forward! If I'm taking a vehicle from you guys, there should be no doubt that I should be able to leave. Mine is there. This issue needs to be revisited by your company staff And changed in rectified.
Auntae B.Truck was loud and noisy. Sounded like it was going to fall apart. Although, the truck wasn't that great. It got what I needed done. The staff was nice and friendly too.
Whitney J.The point of having mobile check in/out is so you don't have to go inside. The dolly I ordered wasn't in the truck so I had to go in and there was about 5 people in line. After 30 mins and using up the time I had with the truck I went outside and thankfully the woman cleaning the trucks was able to get the dolly for me. Other than the woman who helped it was extremely slow service inside when waiting for the dolly
Jessica B.