Comentarios del cliente para U-Haul at Tully Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Tully Rd

Grado total:

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Jennifer U.
Grado:

Horrible experience. There was one guy working we had to walk all over the building to find him. He was txting and laughing the whole time at the front desk. He did not inspect the vehicle or give any help or direction he just pointed to a random truck and said go ahead and take that one then walked back inside. Took me 20 mins to figure everything out I will never use this location again

Marcellinus I.
Grado:

Got a good service especially the lady that attended to us was very kind and helpful. I appreciate her service a lot. Thanks

John H.
Grado:

Very efficient operation, no hassles. Would have preferred an earlier start on Sundays,maybe at 8:00 instead of 9:00. Nevertheless, I was very satisfied with the service

Ana D.
Grado:

The employees were Awesome very helpful and caring about my needs!! I will definitely rent again from there.

Kurt D.
Grado:

Friendly and efficient staff.

John P.
Grado:

Not a thing. The online account and reservation system is excellent.

David L.
Grado:

El cliente no dejó un comentario.

Joaquin R.
Grado:

El cliente no dejó un comentario.

Willie E.
Grado:

more customer service reps

Patricia H.
Grado:

El cliente no dejó un comentario.

George R.
Grado:

El cliente no dejó un comentario.

Jose A.
Grado:

El cliente no dejó un comentario.

Paul T.
Grado:

Thank you for excellent service!!

Tam T.
Grado:

El cliente no dejó un comentario.

Marcus M.
Grado:

El cliente no dejó un comentario.

Michael C.
Grado:

Consider Having a Mileage Allowance on the Van Rental(s). For Example, 25 miles are free. If a customer goes over 25, then charge $1.00 for the 26th mile, etc.

Fabian R.
Grado:

The truck was very old, needed a tune up.

Richard R.
Grado:

El cliente no dejó un comentario.

Jonathan S.
Grado:

El cliente no dejó un comentario.

Paul C.
Grado:

Friendly service representatives - very busy always, yet they go about their business efficiently and effectively.

Darryl M.
Grado:

Happier employees

Lorance G.
Grado:

El cliente no dejó un comentario.

Denise S.
Grado:

El cliente no dejó un comentario.

Anthony D.
Grado:

El cliente no dejó un comentario.

Gabriel A.
Grado:

Excellent customer service, always

Yi Chung C.
Grado:

El cliente no dejó un comentario.

Gregory J.
Grado:

El cliente no dejó un comentario.

Althea W.
Grado:

The gentleman that helped me was very nice and pleasant to work with. He had a long line and gave each person personable attention and was patient with everyone. I am disabled and he was very accommodating and insightful. He deserves to have support, although, he was quite proficient working alone.

John W.
Grado:

El cliente no dejó un comentario.

Benhur A.
Grado:

El cliente no dejó un comentario.

Jesus P.
Grado:

There was only one rep at the store when I got there. It took an hour before I left. I was the second of three customers. Also, Penske Truck Rentals has lower mileage rates.

David C.
Grado:

Quick check in and checkout, friendly staff . Will rent here again

Seema M.
Grado:

Great service and easy to use!

Louis B.
Grado:

Great location Berry atlas van lines Dallas texas

Susan M.
Grado:

For the people at U-Haul at Tully Rd, 2395 Senter Rd San Jose: You were all wonderful, FAST, thorough, explained everything I needed to know. Bless you for all your help. Everything went like clockwork. AND I needed that very much for my circumstances.

Lourdes N.
Grado:

I did not like the service because I didn't have a good result on what I needed.

Cheryl A.
Grado:

Good job

Ana A.
Grado:

Customer service not is good bud it’s ok the rest

Kurt H.
Grado:

El cliente no dejó un comentario.

Dida C.
Grado:

El cliente no dejó un comentario.

Jasmine M.
Grado:

El cliente no dejó un comentario.

Jonas C.
Grado:

El cliente no dejó un comentario.

Scott H.
Grado:

El cliente no dejó un comentario.

Ramon M.
Grado:

Sergio provides exemplary customer service and made sure we were well taken care of. He made the process simple and easy and made our move less stressful.

Rose A.
Grado:

El cliente no dejó un comentario.

Cheryl S.
Grado:

Excellent customer service by the representative there. Thank you!

Sokha P.
Grado:

El cliente no dejó un comentario.

Luis V.
Grado:

El cliente no dejó un comentario.

Ricc D.
Grado:

El cliente no dejó un comentario.

Rodrigo M.
Grado:

El cliente no dejó un comentario.

Yolanda R.
Grado:

Nothing, everyone was wonderful. Thank you so much.

THIEN D NGUYEN N.
Grado:

The price still high compare with another service

Sumanjit K.
Grado:

100%

Shahnam S.
Grado:

El cliente no dejó un comentario.

FRED M.
Grado:

El cliente no dejó un comentario.

Christian V.
Grado:

The lady was so speedy & courteous in her service.

Fernando R.
Grado:

Staff was friendly and helpful. Process was smooth and stress free. Would definitely recommend this location to family members and friends.

Sakib B.
Grado:

El cliente no dejó un comentario.

Fidel R.
Grado:

once i complete the pre rental agreement dont have me do it again when picking up equipment.

Dawit W.
Grado:

El cliente no dejó un comentario.

Manuel L.
Grado:

There are 2 asian girls that work there. The younger, smaller girl is very nice and polite. There is an older asian woman, possible 25-28 who seems to be the lead or person in charge. The first time picking up the truck she made no attempt to let me know that I was close to being helped, walk past me multiple times, and made no attempt to help me. The you get asian girl got me all checked out and she was nice. The lead/manger was rude, indirectly told me to move my car to another location on the lot. Technically I didn’t have to, it didn’t obstruct anything, but I did so to be polite. I came back today and as I was getting checked in a Hispanic guy with a scruffy beard was checking me in. He was very polite. The same older asian girl interrupted my process of being checked in to as the Hispanic guy what he wanted from McDonalds right across the street. He declined any food and she kept insisting and double checking “are you sure? No ice cream?” Etc. This was right in the middle of being checked in. I suggest sending a secret shopper or someone from corporate she is very rude and I am considering never going back to this location. Keep in mind this location is special to me because I joined the navy and got my first uhaul truck here and took it to South Carolina. I went out of my way to go to this location out of sentimentality. Anyways, I apologize for not being able to name names and could only refer to people from their genders and ethnicity, I didn’t expect to get a survey and normally not a complainer. Feel free to call me too btw for further information if you’d like!

Blue A.
Grado:

El cliente no dejó un comentario.

Danny C.
Grado:

Amazing staff led by an exceptional manager. Even having suffered a fire and had no internet the day I came in to rent, they made sure I was quickly taken care of. I am a regular customer and they always take great care of me.

Jose B.
Grado:

El cliente no dejó un comentario.

Joyce R.
Grado:

El cliente no dejó un comentario.

Pha M.
Grado:

Fill the gas tank to full before lending it to costumers. It will help us costumers keep track the gas level where it should be fill up at.

Sairam I.
Grado:

El cliente no dejó un comentario.

Steven M.
Grado:

It seemed that there was only one person covering the counter? Should have more than one.

Menar A.
Grado:

none at the moment.

Dinh N.
Grado:

El cliente no dejó un comentario.

Onita P.
Grado:

El cliente no dejó un comentario.

Ronald R.
Grado:

The truck we were given was on E with the gaslight on.

Viviana E.
Grado:

Both of your employees helped me. One in the morning to check out and one when I came back a female. Very curious and helpful. It was so easy to rent the van to move my furniture out if storage. Would definitely come back to this location again. Kudos. I know people leave reviews only when bad things happen but my experience was awesome. Good job.

JAMES M.
Grado:

They were very professional and tired to help me as much as they could

Lee N.
Grado:

El cliente no dejó un comentario.

Hai P.
Grado:

El cliente no dejó un comentario.

lindy B.
Grado:

Great Service from beginning to end !

Mario M.
Grado:

El cliente no dejó un comentario.

Santiago A.
Grado:

Great service

Raul A.
Grado:

El cliente no dejó un comentario.

Bobbie B.
Grado:

El cliente no dejó un comentario.

Lora L.
Grado:

El cliente no dejó un comentario.

Christina G.
Grado:

I arrived at the Uhaul at approximately 6:50am. I noticed an employee start walking inside the business. I asked her if the business opened at 7:00am. She sarcastically responded “EVERY DAY”. I returned my Uhaul truck the next day, thinking the business would be opened however, not Everyday is 7:00am because today is Sunday, and the business opens at 9:00am. She could of been more friendly and pointed the hours located on the business front window.

Terence R.
Grado:

The online checkin process was subpar. Didn’t work for the most part. Would not accept drivers license pictures from an iPhone 6. The closing process was aggrevating. The attendant checked the gas gauge, saw it was full and then tried to charge for gas. After getting my e-recipe driving home, I saw the charge and turned around to contest the charge. After ten minutes of waiting, the response was from the team member was that she had deleted it but the system did not accept it. She never mentioned that as I left. She said she hasd seen the same thing happen earlier. I would fire her if I was you. Complete lack of thought or consideration.

Joseguadalupe B.
Grado:

El cliente no dejó un comentario.

Trung N.
Grado:

Faster services and parking lot expansion

Sevie A.
Grado:

El cliente no dejó un comentario.

Mukeshbhai L.
Grado:

Don't park the truck for rent so close it is difficult to move out

Brian C.
Grado:

El cliente no dejó un comentario.

Ricky M.
Grado:

El cliente no dejó un comentario.

Adelina Z.
Grado:

Every thing was a good experience. Fast, excellent, and no excuses. Thank you for the service and we will always come back, with this kind of service.

Niccolojoe R.
Grado:

Great customer service

Jefferson W.
Grado:

Why change anything when what you're doing now works.

Jackson S.
Grado:

I was promised a 17’ truck in Morgan hill, CA. About 2 hours later, I received a call and they stated not only do they not have the truck but the only option I have is to go to San Jose and get a 15’ truck. I told the rep how disappointed I was and they only thing she could say is there are 30 people waiting in the que. I was appalled and was a given a “take it or leave it” approach. I had to take the truck and due to the mileage, it was way over my budget.

james O.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

Very helpful and professional

JAMES K.
Grado:

El cliente no dejó un comentario.

Gaurav M.
Grado:

El cliente no dejó un comentario.

Daniel O.
Grado:

El cliente no dejó un comentario.

Ivan D.
Grado:

Awesome people at senter branch!!!

No reviews have been submitted for this location.

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