Customer Reviews for U-Haul at South Cobb Pkwy

7,811 reviews

543 Cobb Pkwy S   Marietta, GA 30060
(S Of Big Chicken On 41)

(770) 428-3727

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 428-3727

543 Cobb Pkwy S
Marietta, GA 30060
(S Of Big Chicken On 41)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer Service was great. Aak for D. He was patient and very Knowledgeable. Came out to.help us with our truck to make sure we was Good before driving off.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Gidovaldo M. 
Rating:
5.0

Jay was excellent in assisting me with a car dolly. This location is consistent in availability and great customer service. 10/10

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

Gerard W. 
Rating:
3.0

My initial purchase with U-Haul of South Cobb was excellent. It wasn't until I had to keep the cargo van and extra day and scheduling continued to call, text , and email me. It was very bothersome because I was at work. They were rude, dismissive and disrespectful. Very poor customer service I had one problem with the truck and that was the breaks were to soft, meaning, I had to push them to the floor to stop, which was horrifying in torrential rain, at night, in Atlanta traffic. Again the initial counter sales was excellent , but scheduling needs training on customer service.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Lacrecia C. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Easy peasy rental!

Joseph C. 
Rating:
5.0

Nick caliendo

NICHOLAS C. 
Rating:
5.0

I left more gas in the tank that I was supposed to. Do they deduct anything from my bill?

chris D. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

Very professional

Bobby C. 
Rating:
5.0

Very nice customer service representative courteous and professional.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Excellent service, will definitely use again, and refer

Debbie E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
1.0

Customer did not leave a comment.

Tersea R. 
Rating:
5.0

Very good

NATANAEL O. 
Rating:
5.0

Customer did not leave a comment.

priscilla F. 
Rating:
5.0

Customer did not leave a comment.

Shaniki J. 
Rating:
1.0

From beginning to end. This was the worst I've had. From my appointment being given to someone else. Me being told I'm a liar and I have the truck I didn't have. Getting the truck the right day and cash return it because my app didn't work.. then the getting the www to work and I need to slow down to make it work...I'm so done with this BS

Vernorris W. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

Alice S. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Star E. 
Rating:
5.0

When it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.

JONATHAN B.  |  Overall Experience 
Rating:
5.0

My truck was unsafe. So u-haul all around gets that unsafe costly truck response. I didn't rent that truck & it was the wrong size, and it shook all the way down the highway going 55 miles. So please I would like my money back PLEASE. Thanks

Janie O. 
Rating:
4.0

The facility and the team are always a pleasure to work with.

Bradley B. 
Rating:
5.0

It was really fun

Jonathan C. 
Rating:
3.0

1) Where's my receipt? (I used app check in) 2) inside of truck was clean, but lots of mud underneath 3) Very rough ride - lots of rapid engine surging/pulsating driving up moderate incline, anywhere between 35 and 60mph.

Steven B. 
Rating:
5.0

Nothing it was perfect!!!

christopher R. 
Rating:
5.0

My rental experience was excellent. The employees were very helpful and the in person pickup and drop off experience was speedy and efficient.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

erin N. 
Rating:
5.0

Great customer service The staff was very knowledgeable and friendly.

Sylvester N. 
Rating:
5.0

This is a well run uhaul I have rented from there and had a horrible experience great job to whom ever runs this one

Jochebed H. 
Rating:
5.0

Customer did not leave a comment.

prince A. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
3.0

Van was shaking a lot

Geremy B. 
Rating:
5.0

The entire experience was excellent. The employees were knowledgeable about the equipment, services provided and prices which helped me make the best choices in equipment to rent to drive across the country. Also, I moved in the middle of a winter storm and adjustments were easily made to extend the time necessary.

Tomeka H. 
Rating:
5.0

Customer did not leave a comment.

Copernico S. 
Rating:
5.0

MR. D gave me an excellent service.

javier C. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Truck needed to be checked for tire balance and alignment

Eric G. 
Rating:
5.0

After reserving online I arrived for pickup inside store. The establishment was very neat and orderly. Truck was very nice and ready to go. Drop-off after hours was a breeze!

VIVIAN C. 
Rating:
5.0

The process was quick and easy. Great way to get the job done at a reasonable cost.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Subhra M. 
Rating:
5.0

The sales lady was amazing.

Nellie B. 
Rating:
4.0

Customer did not leave a comment.

Desirae J. 
Rating:
5.0

Customer did not leave a comment.

Rays M. 
Rating:
5.0

The radio doesn't work!!

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Great location n customer service

Maryann R. 
Rating:
5.0

Customer did not leave a comment.

Tenesha R. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

ARTURO B. 
Rating:
2.0

The parking breaks were not working, when enquired I was told to not use it. The parking near my source location was uphill and I had to use rocks to ensure the vehicle doesn't move backwards. Additionally, I was charged for fuel though I had filled it to the exact level. I did not take photo of the fuel indicator but before returning I ensured the fuel level is correct. While picking up the vehicle, since I was driving the truck first time, I had questions about using it like I couldn't find how to put on reverse gear or drive mode for that matter. The first response was if you are not comfortable then don't take my truck. Then he briefly showed the lender to use, finally I figured out. The concern here was I rented the vehicle for 3 hours and wasted around 30-40 minutes understanding the basics, finding rocks and placing beneath back tire to ensure it doesn't move.

Goutham Miyar H. 
Rating:
4.0

Verify the fuel level. The actual fuel level did not exactly match what was indicated on the contract. It was off by about 1/8 of a tank to U-Haul's favor. I was in a hurry so I didn't return to the office to have it corrected, but it ended up costing me an extra gallon or so to fill it to where they said it was supposed to be. I actually would prefer that they would provide the vehicles with full tanks, I don't like having to try to match a previous fuel level.

Thomas W. 
Rating:
5.0

Box leaked a lot of water and so did windshield

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

Excellent service. Efficient. In and out. Thx

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Crystal N. 
Rating:
5.0

Customer did not leave a comment.

deana D. 
Rating:
1.0

The customer service was non existent, snappy, rude and negatively talked about the company, the first truck I received had 109 miles over on the truck than what was in the system. When I got the new truck it was raggedy af! Vibrating and jirating like a $2 stripper!

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Everyone was so helpful and helped make our moving process easier!

michaline M. 
Rating:
4.0

Amanda was very friendly, polite and easy going on providing all details + full support. Enjoyed. Nice place and quick service

diego S. 
Rating:
5.0

Customer did not leave a comment.

Dawson L. 
Rating:
5.0

Please check the steering column for a crack

Larry L. 
Rating:
5.0

The only issue was the vehicle literally had no gas.

Shawndolyn W. 
Rating:
5.0

Customer did not leave a comment.

Noelle P. 
Rating:
3.0

Customer did not leave a comment.

Karla R. 
Rating:
5.0

Awesome staff, great location.

David M. 
Rating:
5.0

Customer did not leave a comment.

Raleigh M. 
Rating:
5.0

As expected start to finish. Highly recommend them.

STEVE R. 
Rating:
5.0

I lucked out as no one was there when I came to pickup the trailer. Fast, easy, and rep was super helpful.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Kiley H. 
Rating:
5.0

everything was great

Robert B. 
Rating:
5.0

Nice and knowledgeable employees

Kenneth R. 
Rating:
5.0

The staff is very welcoming and professional. They got me in and out in a timely manner. Dahlen (the nice gentleman with locs) made sure I had all the parts in order for the trailer to attach to my truck. I am grateful for them and the positive interaction. Amanda was also so cheerful and professional.

Destiny M. 
Rating:
5.0

I was misinformed and wrongfully charged even though the truck wasn't in my possession. I'm actually working on suing the company right now. Never again using U-Haul.

rauzet G. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Interior of cargo van was dirty and right hand turn signal didn't work. We drove to VA from GA on 85N during Thanksgiving week with lots of traffic so not very happy the van had not been checked prior to renting to us. The seats are not designed for much more than a few mile drive and are super uncomfortable. We were told it would fit a queen mattress but it had to be angled which made putting other boxes and furniture very complicated. I also had issues with the app and the ladies at the office told me they fixed it but when it came time to drop off the van after hours, I could not access the app and had to call the after hours number for help accessing the reservation. That woman was downright rude! Overall, not a pleasant experience that I will ever repeat.

Ty H. 
Rating:
5.0

The team at this location are always helpful, friendly, and efficient.

Bradley B. 
Rating:
4.0

All is ok

Akin A. 
Rating:
5.0

Very professional

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

The young lady who assisted me with required paperwork and the towing equipment was very friendly and knowledgeable about her job. She is very manageable to operate the entire store.

Antonella N. 
Rating:
5.0

You can tell a lot of people has used the equipment (Dolly) worn out. But it worked for me.

LATONYA W. 
Rating:
5.0

Very easy to use and rent.

Illumani J. 
Rating:
5.0

Customer did not leave a comment.

Heliezio S. 
Rating:
1.0

They play a lot of games here. They are not professional at all.

Olivia B. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

tammy J.  |  Overall Experience 
Rating:
5.0

William and Amanda were great and handled everything like pros.

JONATHAN B.  |  First Impressions 
Rating:
5.0

Over the top customer experience all around!

Beverly R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eugene W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan S.  |  Overall Experience 
Rating:
5.0

Outstanding service and friendly staff.

Dora S.  |  First Impressions 
No reviews have been submitted for this location.

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