Customer Reviews for U-Haul at South Cobb Pkwy

7,817 reviews

543 Cobb Pkwy S   Marietta, GA 30060
(S Of Big Chicken On 41)

(770) 428-3727

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 428-3727

543 Cobb Pkwy S
Marietta, GA 30060
(S Of Big Chicken On 41)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Devon Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Legree 
Rating:
1.0

I had an awful experience with this UHaul rental. I told the clerk I would not be coming back into to town and that I was driving far away. He then proceeded to make the truck a in town rental as opposed to a one way trip, thus making me responsible for extra fees that I should not be held accountable for. I would not even recommend people that I hate to go to this location. They are extremely incompetent.

Nakwan Taylor 
Rating:
4.0

Customer did not leave a comment.

Rick Nunez 
Rating:
5.0

Nothing! The process was smooth and effortlessly!

Vantinus Beavers 
Rating:
5.0

Customer did not leave a comment.

John Muhammad 
Rating:
4.0

Customer did not leave a comment.

Charles Cherry 
Rating:
4.0

Customer Service was great. Aak for D. He was patient and very Knowledgeable. Came out to.help us with our truck to make sure we was Good before driving off.

Shirley Slade 
Rating:
5.0

Customer did not leave a comment.

Gidovaldo Martins 
Rating:
5.0

Jay was excellent in assisting me with a car dolly. This location is consistent in availability and great customer service. 10/10

SCOTT EPPS 
Rating:
5.0

Customer did not leave a comment.

Gerard White 
Rating:
3.0

My initial purchase with U-Haul of South Cobb was excellent. It wasn’t until I had to keep the cargo van and extra day and scheduling continued to call, text , and email me. It was very bothersome because I was at work. They were rude, dismissive and disrespectful. Very poor customer service I had one problem with the truck and that was the breaks were to soft, meaning, I had to push them to the floor to stop, which was horrifying in torrential rain, at night, in Atlanta traffic. Again the initial counter sales was excellent , but scheduling needs training on customer service.

Andrea Bells 
Rating:
5.0

Customer did not leave a comment.

Lacrecia Charles 
Rating:
5.0

Customer did not leave a comment.

Charles Lankau 
Rating:
5.0

Easy peasy rental!

Joseph Cartus II 
Rating:
5.0

Nick caliendo

NICHOLAS CALIENDO 
Rating:
5.0

I left more gas in the tank that I was supposed to. Do they deduct anything from my bill?

chris deliz 
Rating:
5.0

Customer did not leave a comment.

Tracy Rouse 
Rating:
5.0

Very professional

Bobby Collins 
Rating:
5.0

Very nice customer service representative courteous and professional.

Deborah Henderson 
Rating:
5.0

Customer did not leave a comment.

thomas kater 
Rating:
5.0

Excellent service, will definitely use again, and refer

Debbie Evans 
Rating:
5.0

Customer did not leave a comment.

Elizabeth ORorke 
Rating:
1.0

Customer did not leave a comment.

Tersea Robbins 
Rating:
5.0

Very good

NATANAEL OLIVIERA 
Rating:
5.0

Customer did not leave a comment.

priscilla freeman 
Rating:
5.0

Customer did not leave a comment.

Shaniki Jones 
Rating:
1.0

From beginning to end. This was the worst I've had. From my appointment being given to someone else. Me being told I'm a liar and I have the truck I didn't have. Getting the truck the right day and cash return it because my app didn't work.. then the getting the www to work and I need to slow down to make it work...I'm so done with this BS

Vernorris Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Frederick Ramseur 
Rating:
5.0

Customer did not leave a comment.

Alice Swaingan 
Rating:
4.0

Customer did not leave a comment.

Karen Salmon 
Rating:
5.0

Customer did not leave a comment.

Star Evans 
Rating:
5.0

When it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.

JONATHAN BUFFINGTON  |  Overall Experience 
Rating:
5.0

My truck was unsafe. So u-haul all around gets that unsafe costly truck response. I didn't rent that truck & it was the wrong size, and it shook all the way down the highway going 55 miles. So please I would like my money back PLEASE. Thanks

Janie owens 
Rating:
4.0

The facility and the team are always a pleasure to work with.

Bradley Burnette 
Rating:
5.0

It was really fun

Jonathan Cizerza 
Rating:
3.0

1) Where’s my receipt? (I used app check in) 2) inside of truck was clean, but lots of mud underneath 3) Very rough ride - lots of rapid engine surging/pulsating driving up moderate incline, anywhere between 35 and 60mph.

Steven Busey 
Rating:
5.0

Nothing it was perfect!!!

christopher rhodes 
Rating:
5.0

My rental experience was excellent. The employees were very helpful and the in person pickup and drop off experience was speedy and efficient.

Doug McCree 
Rating:
5.0

Customer did not leave a comment.

erin nikkhah 
Rating:
5.0

Great customer service The staff was very knowledgeable and friendly.

Sylvester Nelson 
Rating:
5.0

This is a well run uhaul I have rented from there and had a horrible experience great job to whom ever runs this one

Jochebed Huling 
Rating:
5.0

Customer did not leave a comment.

prince Auther 
Rating:
4.0

Customer did not leave a comment.

Bradley Burnette 
Rating:
5.0

Customer did not leave a comment.

Wayne Clavering 
Rating:
3.0

Van was shaking a lot

Geremy Breno 
Rating:
5.0

The entire experience was excellent. The employees were knowledgeable about the equipment, services provided and prices which helped me make the best choices in equipment to rent to drive across the country. Also, I moved in the middle of a winter storm and adjustments were easily made to extend the time necessary.

Tomeka Harris 
Rating:
5.0

Customer did not leave a comment.

Copernico Santos 
Rating:
5.0

MR. D gave me an excellent service.

javier castillo 
Rating:
5.0

Customer did not leave a comment.

Susan Hebrank 
Rating:
5.0

Customer did not leave a comment.

James Michie 
Rating:
4.0

Truck needed to be checked for tire balance and alignment

Eric Griffin 
Rating:
5.0

After reserving online I arrived for pickup inside store. The establishment was very neat and orderly. Truck was very nice and ready to go. Drop-off after hours was a breeze!

VIVIAN CHAPMAN 
Rating:
5.0

The process was quick and easy. Great way to get the job done at a reasonable cost.

Ralph Knight 
Rating:
5.0

Customer did not leave a comment.

Subhra Maitra 
Rating:
5.0

The sales lady was amazing.

Nellie Bryant 
Rating:
4.0

Customer did not leave a comment.

Desirae Jeffrey 
Rating:
5.0

Customer did not leave a comment.

Rays Marianelli 
Rating:
5.0

The radio doesn’t work!!

Larry Leonard 
Rating:
5.0

Customer did not leave a comment.

Shawn Dingle 
Rating:
5.0

Great location n customer service

Maryann Rattigan 
Rating:
5.0

Customer did not leave a comment.

Tenesha Robinson 
Rating:
5.0

Customer did not leave a comment.

Larry Leonard 
Rating:
5.0

Customer did not leave a comment.

ARTURO BALLESTEROS 
Rating:
2.0

The parking breaks were not working, when enquired I was told to not use it. The parking near my source location was uphill and I had to use rocks to ensure the vehicle doesn’t move backwards. Additionally, I was charged for fuel though I had filled it to the exact level. I did not take photo of the fuel indicator but before returning I ensured the fuel level is correct. While picking up the vehicle, since I was driving the truck first time, I had questions about using it like I couldn’t find how to put on reverse gear or drive mode for that matter. The first response was if you are not comfortable then don’t take my truck. Then he briefly showed the lender to use, finally I figured out. The concern here was I rented the vehicle for 3 hours and wasted around 30-40 minutes understanding the basics, finding rocks and placing beneath back tire to ensure it doesn’t move.

Goutham Miyar Hegde 
Rating:
4.0

Verify the fuel level. The actual fuel level did not exactly match what was indicated on the contract. It was off by about 1/8 of a tank to U-Haul’s favor. I was in a hurry so I didn’t return to the office to have it corrected, but it ended up costing me an extra gallon or so to fill it to where they said it was supposed to be. I actually would prefer that they would provide the vehicles with full tanks, I don’t like having to try to match a previous fuel level.

Thomas Wolff 
Rating:
5.0

Box leaked a lot of water and so did windshield

Paul Maza 
Rating:
5.0

Customer did not leave a comment.

Bob Frutoz 
Rating:
5.0

Excellent service. Efficient. In and out. Thx

Robert Ladson 
Rating:
5.0

Customer did not leave a comment.

Crystal Newkirk 
Rating:
5.0

Customer did not leave a comment.

deana Derifield 
Rating:
1.0

The customer service was non existent, snappy, rude and negatively talked about the company, the first truck I received had 109 miles over on the truck than what was in the system. When I got the new truck it was raggedy af! Vibrating and jirating like a $2 stripper!

RICHARD BROWN 
Rating:
5.0

Customer did not leave a comment.

david spartte 
Rating:
5.0

Everyone was so helpful and helped make our moving process easier!

michaline mcclellan 
Rating:
4.0

Amanda was very friendly, polite and easy going on providing all details + full support. Enjoyed. Nice place and quick service

diego santos 
Rating:
5.0

Customer did not leave a comment.

Dawson Loewen 
Rating:
5.0

Please check the steering column for a crack

Larry Leonard 
Rating:
5.0

The only issue was the vehicle literally had no gas.

Shawndolyn Williams 
Rating:
5.0

Customer did not leave a comment.

Noelle Payne 
Rating:
3.0

Customer did not leave a comment.

Karla Romero 
Rating:
5.0

Awesome staff, great location.

David McDonough 
Rating:
5.0

Customer did not leave a comment.

Raleigh Mills 
Rating:
5.0

As expected start to finish. Highly recommend them.

STEVE RAYMAN 
Rating:
5.0

I lucked out as no one was there when I came to pickup the trailer. Fast, easy, and rep was super helpful.

Joseph Cartus II 
Rating:
5.0

Customer did not leave a comment.

Kiley HALL 
Rating:
5.0

everything was great

Robert Bishop 
Rating:
5.0

Nice and knowledgeable employees

Kenneth Roberts 
Rating:
5.0

The staff is very welcoming and professional. They got me in and out in a timely manner. Dahlen (the nice gentleman with locs) made sure I had all the parts in order for the trailer to attach to my truck. I am grateful for them and the positive interaction. Amanda was also so cheerful and professional.

Destiny McAfee 
Rating:
5.0

I was misinformed and wrongfully charged even though the truck wasn’t in my possession. I’m actually working on suing the company right now. Never again using U-Haul.

rauzet gitungo 
Rating:
5.0

Customer did not leave a comment.

Michelle Brooks 
Rating:
5.0

Customer did not leave a comment.

David Hershberger 
Rating:
3.0

Interior of cargo van was dirty and right hand turn signal didn't work. We drove to VA from GA on 85N during Thanksgiving week with lots of traffic so not very happy the van had not been checked prior to renting to us. The seats are not designed for much more than a few mile drive and are super uncomfortable. We were told it would fit a queen mattress but it had to be angled which made putting other boxes and furniture very complicated. I also had issues with the app and the ladies at the office told me they fixed it but when it came time to drop off the van after hours, I could not access the app and had to call the after hours number for help accessing the reservation. That woman was downright rude! Overall, not a pleasant experience that I will ever repeat.

Ty Harlow 
Rating:
5.0

The team at this location are always helpful, friendly, and efficient.

Bradley Burnette 
Rating:
4.0

All is ok

Akin Akinyemi 
Rating:
5.0

Very professional

Bobby Collins 
Rating:
5.0

Customer did not leave a comment.

James Perry 
Rating:
4.0

Customer did not leave a comment.

Julio Matos 
Rating:
5.0

Customer did not leave a comment.

Larry Leonard 
Rating:
5.0

Customer did not leave a comment.

Larry Leonard 
Rating:
4.0

Customer did not leave a comment.

Larry Leonard 
Rating:
5.0

The young lady who assisted me with required paperwork and the towing equipment was very friendly and knowledgeable about her job. She is very manageable to operate the entire store.

Antonella Neely 
Rating:
5.0

Customer did not leave a comment.

tammy Johnson  |  Overall Experience 
Rating:
5.0

William and Amanda were great and handled everything like pros.

JONATHAN BUFFINGTON  |  First Impressions 
Rating:
5.0

Over the top customer experience all around!

Beverly Ruffner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eugene Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan Stolz  |  Overall Experience 
Rating:
5.0

Outstanding service and friendly staff.

Dora Strowbridge  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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