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Charles C.Customer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service was great. Aak for D. He was patient and very Knowledgeable. Came out to.help us with our truck to make sure we was Good before driving off.
Shirley S.Jay was excellent in assisting me with a car dolly. This location is consistent in availability and great customer service. 10/10
SCOTT E.My initial purchase with U-Haul of South Cobb was excellent. It wasn't until I had to keep the cargo van and extra day and scheduling continued to call, text , and email me. It was very bothersome because I was at work. They were rude, dismissive and disrespectful. Very poor customer service I had one problem with the truck and that was the breaks were to soft, meaning, I had to push them to the floor to stop, which was horrifying in torrential rain, at night, in Atlanta traffic. Again the initial counter sales was excellent , but scheduling needs training on customer service.
Andrea B.Easy peasy rental!
Joseph C.Nick caliendo
NICHOLAS C.I left more gas in the tank that I was supposed to. Do they deduct anything from my bill?
chris D.Very professional
Bobby C.Very nice customer service representative courteous and professional.
Deborah H.Excellent service, will definitely use again, and refer
Debbie E.Very good
NATANAEL O.From beginning to end. This was the worst I've had. From my appointment being given to someone else. Me being told I'm a liar and I have the truck I didn't have. Getting the truck the right day and cash return it because my app didn't work.. then the getting the www to work and I need to slow down to make it work...I'm so done with this BS
Vernorris W.When it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.
JONATHAN B. | Overall ExperienceMy truck was unsafe. So u-haul all around gets that unsafe costly truck response. I didn't rent that truck & it was the wrong size, and it shook all the way down the highway going 55 miles. So please I would like my money back PLEASE. Thanks
Janie O.The facility and the team are always a pleasure to work with.
Bradley B.It was really fun
Jonathan C.1) Where's my receipt? (I used app check in) 2) inside of truck was clean, but lots of mud underneath 3) Very rough ride - lots of rapid engine surging/pulsating driving up moderate incline, anywhere between 35 and 60mph.
Steven B.Nothing it was perfect!!!
christopher R.My rental experience was excellent. The employees were very helpful and the in person pickup and drop off experience was speedy and efficient.
Doug M.Great customer service The staff was very knowledgeable and friendly.
Sylvester N.This is a well run uhaul I have rented from there and had a horrible experience great job to whom ever runs this one
Jochebed H.Van was shaking a lot
Geremy B.The entire experience was excellent. The employees were knowledgeable about the equipment, services provided and prices which helped me make the best choices in equipment to rent to drive across the country. Also, I moved in the middle of a winter storm and adjustments were easily made to extend the time necessary.
Tomeka H.MR. D gave me an excellent service.
javier C.Truck needed to be checked for tire balance and alignment
Eric G.After reserving online I arrived for pickup inside store. The establishment was very neat and orderly. Truck was very nice and ready to go. Drop-off after hours was a breeze!
VIVIAN C.The process was quick and easy. Great way to get the job done at a reasonable cost.
Ralph K.The sales lady was amazing.
Nellie B.The radio doesn't work!!
Larry L.Great location n customer service
Maryann R.The parking breaks were not working, when enquired I was told to not use it. The parking near my source location was uphill and I had to use rocks to ensure the vehicle doesn't move backwards. Additionally, I was charged for fuel though I had filled it to the exact level. I did not take photo of the fuel indicator but before returning I ensured the fuel level is correct. While picking up the vehicle, since I was driving the truck first time, I had questions about using it like I couldn't find how to put on reverse gear or drive mode for that matter. The first response was if you are not comfortable then don't take my truck. Then he briefly showed the lender to use, finally I figured out. The concern here was I rented the vehicle for 3 hours and wasted around 30-40 minutes understanding the basics, finding rocks and placing beneath back tire to ensure it doesn't move.
Goutham Miyar H.Verify the fuel level. The actual fuel level did not exactly match what was indicated on the contract. It was off by about 1/8 of a tank to U-Haul's favor. I was in a hurry so I didn't return to the office to have it corrected, but it ended up costing me an extra gallon or so to fill it to where they said it was supposed to be. I actually would prefer that they would provide the vehicles with full tanks, I don't like having to try to match a previous fuel level.
Thomas W.Box leaked a lot of water and so did windshield
Paul M.Excellent service. Efficient. In and out. Thx
Robert L.The customer service was non existent, snappy, rude and negatively talked about the company, the first truck I received had 109 miles over on the truck than what was in the system. When I got the new truck it was raggedy af! Vibrating and jirating like a $2 stripper!
RICHARD B.Everyone was so helpful and helped make our moving process easier!
michaline M.Amanda was very friendly, polite and easy going on providing all details + full support. Enjoyed. Nice place and quick service
diego S.Please check the steering column for a crack
Larry L.The only issue was the vehicle literally had no gas.
Shawndolyn W.Awesome staff, great location.
David M.As expected start to finish. Highly recommend them.
STEVE R.I lucked out as no one was there when I came to pickup the trailer. Fast, easy, and rep was super helpful.
Joseph C.everything was great
Robert B.Nice and knowledgeable employees
Kenneth R.The staff is very welcoming and professional. They got me in and out in a timely manner. Dahlen (the nice gentleman with locs) made sure I had all the parts in order for the trailer to attach to my truck. I am grateful for them and the positive interaction. Amanda was also so cheerful and professional.
Destiny M.I was misinformed and wrongfully charged even though the truck wasn't in my possession. I'm actually working on suing the company right now. Never again using U-Haul.
rauzet G.Interior of cargo van was dirty and right hand turn signal didn't work. We drove to VA from GA on 85N during Thanksgiving week with lots of traffic so not very happy the van had not been checked prior to renting to us. The seats are not designed for much more than a few mile drive and are super uncomfortable. We were told it would fit a queen mattress but it had to be angled which made putting other boxes and furniture very complicated. I also had issues with the app and the ladies at the office told me they fixed it but when it came time to drop off the van after hours, I could not access the app and had to call the after hours number for help accessing the reservation. That woman was downright rude! Overall, not a pleasant experience that I will ever repeat.
Ty H.The team at this location are always helpful, friendly, and efficient.
Bradley B.All is ok
Akin A.Very professional
Bobby C.The young lady who assisted me with required paperwork and the towing equipment was very friendly and knowledgeable about her job. She is very manageable to operate the entire store.
Antonella N.You can tell a lot of people has used the equipment (Dolly) worn out. But it worked for me.
LATONYA W.Very easy to use and rent.
Illumani J.They play a lot of games here. They are not professional at all.
Olivia B.William and Amanda were great and handled everything like pros.
JONATHAN B. | First ImpressionsOver the top customer experience all around!
Beverly R. | First ImpressionsOutstanding service and friendly staff.
Dora S. | First Impressions