Customer Reviews for U-Haul at S Cobb & I-285

5,110 reviews

5285 S Cobb Dr   Smyrna, GA 30080
(S Cobb Dr at I-285)

(404) 792-2772

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 792-2772

5285 S Cobb Dr
Smyrna, GA 30080
(S Cobb Dr at I-285)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WALTER HOWARD 
Rating:
3.0

Customer did not leave a comment.

Bundrea Conway 
Rating:
4.0

All is well

Lavelle Greer 
Rating:
5.0

Tyler is a rock star CSR!

Richard Woods 
Rating:
4.0

Customer did not leave a comment.

Elisa Cingcon 
Rating:
5.0

Customer did not leave a comment.

Lavonte James 
Rating:
3.0

I was not informed about onway rental when I was moving to another town that was 40-50 minutes away !

Robinette Allen 
Rating:
5.0

Customer did not leave a comment.

Tamela Gause 
Rating:
5.0

Both Ladies was wonderful had me in and out in no time

TIKIA Thomas 
Rating:
5.0

Customer did not leave a comment.

ORONDE HAWKINS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HURLEY 
Rating:
5.0

Customer did not leave a comment.

calvin russell 
Rating:
5.0

The back of the truck smelt like garbage

Tearaney Thomas 
Rating:
4.0

Customer did not leave a comment.

Richard Reynolds 
Rating:
4.0

Love Patrice and the team here. I ak a regular on a weekly basis and they take care of me every single time I go there. Top tier customer service and professionalism all the way. Thank you for making my experience and life seamless when I come there for service. - Esther.

Esther Nkaambi 
Rating:
5.0

The women who run this place are ANGELS. Give ‘em all raises. They’re so efficient, kind and truly helpful.

Abby Ison 
Rating:
4.0

Everything was good but I couldn't understand why I had to take a picture of myself and submit it after I had taken a picture of the front and back side of my drivers license. Also, I don't recall others taking a picture of themselves. I don't think I'll rent from U-Haul again because of this.

eleanor goss 
Rating:
5.0

Customer did not leave a comment.

James Redwine 
Rating:
4.0

Customer did not leave a comment.

Kelly Patrick 
Rating:
5.0

The staff was very pleasant.

joyce judson 
Rating:
5.0

Custom service was fantastic

David Oden 
Rating:
5.0

Customer did not leave a comment.

THOMAS GLAFCKE 
Rating:
5.0

Customer did not leave a comment.

John Fleming 
Rating:
2.0

I set this order up ahead of time and did online check in. When I arrived I was told by the Uhaul employee (Shanith) that she could not use the Priceline Visa Credit Card for my reservation. I explained that it was a major credit card and had just done the same rental at this location ONE WEEK prior with the same card. She huffed loudly with an attitude and said, "we can only take Discover, Capital One Visa or American Express. I had to call my husband to bring his American Express. When we got our van it stunk, was dirty and had several marijuana joints in it. We then waited for another van which was also very dirty, but at that point we needed to get our things moved and were tired of dealing with the poor service. When we left we realized there was a taillight out as well.

Mary Friedle 
Rating:
5.0

I love UHaul!! This is one of my favorite locations!! Everyone that we encountered was kind and helpful. I like that this location also has supplies to buy or rent. Shanith T was especially helpful and efficient!

Sandra Winters 
Rating:
5.0

NOTHING. Everything went perfect.

Ramirez Williams 
Rating:
3.0

Employees we interacted with are excellent. driving around the facility and finding place to park or pick up from friend is difficult, lots of equipment and impossible to drive through the facility. Overall the rental experience was easy. Truck was ok, definitely worn out but clean and working well.

Louis Leclerc 
Rating:
5.0

Great customer service and friendly staff

michael schmidt 
Rating:
5.0

Customer did not leave a comment.

Chantel Martin 
Rating:
5.0

Customer did not leave a comment.

Brena Phelps 
Rating:
5.0

Customer did not leave a comment.

SHERRELL COLLINS 
Rating:
5.0

Shenetha has the greatest customer service. She made the process very easy. DJ was great also. Thanks!!!

karen finn 
Rating:
3.0

Customer did not leave a comment.

annie ferrell 
Rating:
5.0

Customer did not leave a comment.

Willie Bullard 
Rating:
3.0

Parking lot is to crowded,for rentals and customers.

PORTIA PORTER SKEETE 
Rating:
5.0

Keep the driveway clear for customers to enter the parking lot area. Other than that the General Manager is Awesome!

Dawmonic Campbell 
Rating:
5.0

Customer did not leave a comment.

Carolyn Salanitri 
Rating:
5.0

The 2 ladies who handled my trailer rental pick up were excellent! The were professional, very pleasant and very helpful in getting the best price. Really good!

GREGORY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

shernard norwood 
Rating:
5.0

Customer Service from both young ladies, Impeccable!

GARY WHEELER 
Rating:
5.0

Customer did not leave a comment.

Joshuah Chatman 
Rating:
5.0

Patricia is very professional and courteous.

Vans Nelson 
Rating:
5.0

Customer did not leave a comment.

Terriyonna Withers 
Rating:
5.0

Customer did not leave a comment.

Brian Harris 
Rating:
4.0

Thanks so much

JERMAINE BARBER 
Rating:
5.0

Customer did not leave a comment.

jerry davis 
Rating:
5.0

Dashawn was absolutely amazing. He was working the location alone and there were many people checking trucks and vans in and out. He was very polite, poised and professional. He should be the manager at that location.

Dominique Anderson 
Rating:
5.0

Customer did not leave a comment.

Cassie Miliner 
Rating:
5.0

Customer did not leave a comment.

Vincent Bennett 
Rating:
5.0

Customer did not leave a comment.

Megha Gandhi 
Rating:
3.0

The staff was great! They were wonderful. But their internet is sooo slow. It took me 40 mins to pick up a truck and I had a reservation. You need to upgrade them so they serve their customers better.

Kaeli Reeves 
Rating:
5.0

Customer did not leave a comment.

James Frise 
Rating:
4.0

Customer did not leave a comment.

Hosanna Jackson 
Rating:
5.0

Customer did not leave a comment.

Grant Taylor 
Rating:
5.0

The two men who helped me were so nice and patient. Thank you so much!

Chanaey Ficken 
Rating:
5.0

The staff were very polite & informative.

adrian cole 
Rating:
1.0

Customer did not leave a comment.

LaKendria Aaron 
Rating:
5.0

Customer did not leave a comment.

Shanelle Sewell 
Rating:
5.0

Customer did not leave a comment.

nicolas cala 
Rating:
5.0

Customer did not leave a comment.

Jonathan Williams 
Rating:
5.0

Service was great thank you.

FREDERICK REID 
Rating:
5.0

Everyone was so helpful and friendly at this location.

Barbara Tihansky 
Rating:
5.0

great and helpful guys at this location

john overton 
Rating:
2.0

They are charging for wrong mileage and gas. The information is not accurate in the receipt. Always take a photo of the dashboard before moving the truck. They are charging for the wrong information .

SOLANGE THERASSE 
Rating:
5.0

Staff was amazing. Equipment was reliable and available. I would recommend this location for fast service

meshondra davis 
Rating:
3.0

Customer did not leave a comment.

Anthony Rawlings 
Rating:
5.0

Customer did not leave a comment.

Leviticus Boyce 
Rating:
5.0

The staff was exceptional!! Great customer service at the front desk!!

Kathleen Coupland 
Rating:
5.0

Customer did not leave a comment.

meshondra davis 
Rating:
5.0

The customer service was phenomenal. They helped me as a walk-in and I was so grateful!

Lateefah Raheem 
Rating:
5.0

Customer did not leave a comment.

tearaney thomas 
Rating:
3.0

The bed of the truck was very very dirty. Furniture that was placed on there for moving had residue on the feet that transferred to carpet when moved into my home. Very frustrating. I hope the stains can be removed.

Robert McLamb 
Rating:
5.0

Customer did not leave a comment.

Susanna Zamora 
Rating:
5.0

Customer did not leave a comment.

Karl Liliestedt 
Rating:
5.0

Customer did not leave a comment.

Tina Kirkland 
Rating:
5.0

Thanking you in advance.

Michael King 
Rating:
4.0

Great staff!

Quantez Asberry 
Rating:
5.0

Please fix the radio

Deandre Woods 
Rating:
1.0

Youll prices are too high, I will never use you guys again, charging 99 cents per miles is bullshit.

Demetrius Dixon 
Rating:
5.0

Customer did not leave a comment.

Alicia Duncan 
Rating:
5.0

Used this location a number of times...ALWAYS a quality experience...professional and friendly ...manager is the BEST!!

Avant Woodbury Jr 
Rating:
5.0

Customer did not leave a comment.

Matthew Kimbrell 
Rating:
3.0

Customer did not leave a comment.

Paul Harris 
Rating:
5.0

Customer did not leave a comment.

HEATHER SIMMS 
Rating:
5.0

Customer did not leave a comment.

Lloyd Lewis 
Rating:
5.0

The staff were excellent, friendly, and professional.

REGINALD EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Putney Ussin 
Rating:
3.0

Chain broke during my trip

Lizeth De La Torre 
Rating:
5.0

Customer did not leave a comment.

JASON BENJAMIN 
Rating:
1.0

The cashier was sitting in a car smoking weed when i pulled up. They walked into the store after me the entire store smelled like weed. I hate the smell and couldn't get out fast enough. The next day after picking up the truck i get all the way home in the truck and begin placing my heavy items inside when the cashier calls and tells me i need to bring the truck back immediately. I said why what's wrong she didn't really say other than something was wrong with my contract. So I unload my heavy things and made my way back to the Uhaul store when I got halfway back the cashier calls and tells me not come back to disregard what was said in the previous call. That she called me by mistake thinking that i was another customer. Big inconvenience which costed me time and money. Also the moving company that i found and paid for through Uhaul was the absolute worse. The day prior to my move the guy convinced me to change my move time from noon to 2pm. I was reluctant but i did it. 2pm gets here on my move day and the mover tries to convince to chane my move time again to later in the evening. Knowing that i had to get the uhaul truck back by 5p i told the mover that was recommended to me by Uhaul that i know longer was interested in using his services. Major major inconvenience.

Howard Long 
Rating:
5.0

Customer did not leave a comment.

Kevin Spates 
Rating:
3.0

I made my reservation 3 mo. before my trip. I asked for a trailer that would fit my queen mattress, they gave me a 6x12 trailer for the mattress. After looking at it and checking the specs on my RDX for weight capacity, I spent no less than 4 hours in a weeks time, asking different people that I was transferred to, "will a queen pillow top mattress (thick mattress) fit into a 5x8?" - the BEST answer I got from one of your employees was "it should". It SHOULD is not going to help when I have a 2 day drive to TX then need to catch a plane, I needed a solid answer. SO, the day I picked the trailer up I was nervous...nervous for weeks about this and didn't know if it would fit until I got the trailer home to try...and it fit, without issue. Thank goodness since if it didn't it would have completely unraveled all of my plans. On my drive to TX, another Uhaul, 5x8 trailer passed me and advertised on the back it said "FITS A QUEEN MATTRESS"! So frustrating that nobody could have answered that simple question and that you tried to get me to rent a trailer 3x the need that I had. That said, every single person i came into contact face-to-face was fantastic, helpful, polite - terrific customer service and the trailer made it the 2 days, no issues at all.

Jean Decker 
Rating:
5.0

Customer did not leave a comment.

Mary Delia Poynter 
Rating:
5.0

Customer did not leave a comment.

Timothy Haskins 
Rating:
5.0

Customer did not leave a comment.

NNAMDI ONYEABOR 
Rating:
5.0

Great customer service

Lorenzo Moore 
Rating:
5.0

I go out of my for this location. Fast and efficient.

francis wagner 
Rating:
5.0

Customer did not leave a comment.

Renee Jones 
Rating:
5.0

Nothing excellent Service

roy wrenn 
Rating:
4.0

TPS sensors were not working on truck. Truck still had string from previous user tied onto bed and dirt from previous load. Still, it got the job done just fine.

David Wheeler 
Rating:
1.0

The store and employees were great. The company charged me for things I can’t and won’t use.

Bryce Lowery  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top