I was not informed about onway rental when I was moving to another town that was 40-50 minutes away !
Robinette A.Customer Reviews for U-Haul at S Cobb & I-285
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both Ladies was wonderful had me in and out in no time
TIKIA T.The back of the truck smelt like garbage
Tearaney T.Love Patrice and the team here. I ak a regular on a weekly basis and they take care of me every single time I go there. Top tier customer service and professionalism all the way. Thank you for making my experience and life seamless when I come there for service. - Esther.
Esther N.The women who run this place are ANGELS. Give ‘em all raises. They're so efficient, kind and truly helpful.
Abby I.Everything was good but I couldn't understand why I had to take a picture of myself and submit it after I had taken a picture of the front and back side of my drivers license. Also, I don't recall others taking a picture of themselves. I don't think I'll rent from U-Haul again because of this.
eleanor G.The staff was very pleasant.
joyce J.Custom service was fantastic
David O.I set this order up ahead of time and did online check in. When I arrived I was told by the Uhaul employee (Shanith) that she could not use the Priceline Visa Credit Card for my reservation. I explained that it was a major credit card and had just done the same rental at this location ONE WEEK prior with the same card. She huffed loudly with an attitude and said, "we can only take Discover, Capital One Visa or American Express. I had to call my husband to bring his American Express. When we got our van it stunk, was dirty and had several marijuana joints in it. We then waited for another van which was also very dirty, but at that point we needed to get our things moved and were tired of dealing with the poor service. When we left we realized there was a taillight out as well.
Mary F.I love UHaul!! This is one of my favorite locations!! Everyone that we encountered was kind and helpful. I like that this location also has supplies to buy or rent. Shanith T was especially helpful and efficient!
Sandra W.NOTHING. Everything went perfect.
Ramirez W.Employees we interacted with are excellent. driving around the facility and finding place to park or pick up from friend is difficult, lots of equipment and impossible to drive through the facility. Overall the rental experience was easy. Truck was ok, definitely worn out but clean and working well.
Louis L.Great customer service and friendly staff
michael S.Shenetha has the greatest customer service. She made the process very easy. DJ was great also. Thanks!!!
karen F.Parking lot is to crowded,for rentals and customers.
PORTIA P.Keep the driveway clear for customers to enter the parking lot area. Other than that the General Manager is Awesome!
Dawmonic C.The 2 ladies who handled my trailer rental pick up were excellent! The were professional, very pleasant and very helpful in getting the best price. Really good!
GREGORY J.Customer Service from both young ladies, Impeccable!
GARY W.Patricia is very professional and courteous.
Vans N.Thanks so much
JERMAINE B.Dashawn was absolutely amazing. He was working the location alone and there were many people checking trucks and vans in and out. He was very polite, poised and professional. He should be the manager at that location.
Dominique A.The staff was great! They were wonderful. But their internet is sooo slow. It took me 40 mins to pick up a truck and I had a reservation. You need to upgrade them so they serve their customers better.
Kaeli R.The two men who helped me were so nice and patient. Thank you so much!
Chanaey F.The staff were very polite & informative.
adrian C.Service was great thank you.
FREDERICK R.Everyone was so helpful and friendly at this location.
Barbara T.great and helpful guys at this location
john O.They are charging for wrong mileage and gas. The information is not accurate in the receipt. Always take a photo of the dashboard before moving the truck. They are charging for the wrong information .
SOLANGE T.Staff was amazing. Equipment was reliable and available. I would recommend this location for fast service
meshondra D.The staff was exceptional!! Great customer service at the front desk!!
Kathleen C.The customer service was phenomenal. They helped me as a walk-in and I was so grateful!
Lateefah R.The bed of the truck was very very dirty. Furniture that was placed on there for moving had residue on the feet that transferred to carpet when moved into my home. Very frustrating. I hope the stains can be removed.
Robert M.Thanking you in advance.
Michael K.Great staff!
Quantez A.Please fix the radio
Deandre W.Youll prices are too high, I will never use you guys again, charging 99 cents per miles is bullshit.
Demetrius D.Used this location a number of times...ALWAYS a quality experience...professional and friendly ...manager is the BEST!!
Avant W.The staff were excellent, friendly, and professional.
REGINALD E.Chain broke during my trip
Lizeth D.The cashier was sitting in a car smoking weed when i pulled up. They walked into the store after me the entire store smelled like weed. I hate the smell and couldn't get out fast enough. The next day after picking up the truck i get all the way home in the truck and begin placing my heavy items inside when the cashier calls and tells me i need to bring the truck back immediately. I said why what's wrong she didn't really say other than something was wrong with my contract. So I unload my heavy things and made my way back to the Uhaul store when I got halfway back the cashier calls and tells me not come back to disregard what was said in the previous call. That she called me by mistake thinking that i was another customer. Big inconvenience which costed me time and money. Also the moving company that i found and paid for through Uhaul was the absolute worse. The day prior to my move the guy convinced me to change my move time from noon to 2pm. I was reluctant but i did it. 2pm gets here on my move day and the mover tries to convince to chane my move time again to later in the evening. Knowing that i had to get the uhaul truck back by 5p i told the mover that was recommended to me by Uhaul that i know longer was interested in using his services. Major major inconvenience.
Howard L.I made my reservation 3 mo. before my trip. I asked for a trailer that would fit my queen mattress, they gave me a 6x12 trailer for the mattress. After looking at it and checking the specs on my RDX for weight capacity, I spent no less than 4 hours in a weeks time, asking different people that I was transferred to, "will a queen pillow top mattress (thick mattress) fit into a 5x8?" - the BEST answer I got from one of your employees was "it should". It SHOULD is not going to help when I have a 2 day drive to TX then need to catch a plane, I needed a solid answer. SO, the day I picked the trailer up I was nervous...nervous for weeks about this and didn't know if it would fit until I got the trailer home to try...and it fit, without issue. Thank goodness since if it didn't it would have completely unraveled all of my plans. On my drive to TX, another Uhaul, 5x8 trailer passed me and advertised on the back it said "FITS A QUEEN MATTRESS"! So frustrating that nobody could have answered that simple question and that you tried to get me to rent a trailer 3x the need that I had. That said, every single person i came into contact face-to-face was fantastic, helpful, polite - terrific customer service and the trailer made it the 2 days, no issues at all.
Jean D.Great customer service
Lorenzo M.I go out of my for this location. Fast and efficient.
francis W.Nothing excellent Service
roy W.TPS sensors were not working on truck. Truck still had string from previous user tied onto bed and dirt from previous load. Still, it got the job done just fine.
David W.Friendly and helpful staff.
GLENN L.The ladies at the counter were exceptionally phenomenal with their attentiveness, communication, CSR and CSM! Thank you! Five stars!
necole A.The workers were wonderful, very nice, and attentive! Thank you for everything!
Ida V.The store and employees were great. The company charged me for things I can’t and won’t use.
Bryce L. | Overall Experience