Customer Reviews for U-Haul at Camp Wisdom

2,904 reviews

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great

Claude-Anthony Chiles 
Rating:
4.0

Van look to had been damaged

HAMP DEWAYNE 
Rating:
5.0

Customer did not leave a comment.

Willie Sims 
Rating:
3.0

Service was very good. Equipment was beat up, extremely dirty (mud splattered and oil from the previous renter, presumably) and missing pieces (ratchet handle)

Dean Champine 
Rating:
1.0

I spoke with corporate it was the most horrible experience I've ever experienced horrible customer service at this particular location

Bobby Hughes 
Rating:
5.0

I didn't get the names of the 2 gentleman that helped me buy they were very helpful and explained the details of my rental and return.

Regina Jackson 
Rating:
5.0

Customer did not leave a comment.

WILLIE NEWSON 
Rating:
2.0

Customer service, efficiency & quality products and tools. The clerk was incredibly nonchalant with no sense of urgency, she ate chips in my face, talked to her co workers & put other customers & calls before me, without completing my service first. The truck was very old & rather difficult to operate. It felt like a big of a safety hazard when driving. It did get the job done, but I will NEVER return to this location.

Genae Jackson 
Rating:
3.0

Customer did not leave a comment.

RICARDO DAVALOS 
Rating:
5.0

The service was great

barry mosby 
Rating:
5.0

Get somebody to work that knows how to talk to a customer. That guy was very rude to my husband. That guy had it setup for me to drop off the trailer on the 3/11/2024 and we told him we only needed it for the 3/9/2024

curtis kid 
Rating:
4.0

Customer did not leave a comment.

Chevis Mcneal 
Rating:
5.0

Customer did not leave a comment.

Tracy Cole 
Rating:
1.0

Not only was I disrespected,but I was treated so bad.thr GM at Jim Miller n CF Hawn was so rude,and unprofessional.i will never go there again,and I don't recommend them for my worse enemy.

Jim mcintyre 
Rating:
4.0

Customer did not leave a comment.

Ray Hines 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

From the beginning process to the return of the truck was absolute professionalism! It was a pleasure doing business with you Mr Kevin

Vickie Ellison 
Rating:
5.0

Customer did not leave a comment.

don Shillow 
Rating:
5.0

Customer did not leave a comment.

Nadia Arradondo 
Rating:
4.0

Customer service was outstanding!

Charles Brisco 
Rating:
3.0

the odometer keep shutting off because said left tire was low. checked tire and looked/felt fine. the problem is the sensor did replaced. the passanger right buuckle was brokenn but thhe seat belt still strapped in.

Karen Duncan 
Rating:
5.0

Everything was great with my rental

Roy Phillits 
Rating:
5.0

Customer did not leave a comment.

Wylonia Johnson 
Rating:
1.0

Customer did not leave a comment.

Ahmad Alsaud 
Rating:
5.0

The checking out and checking in of rental was perfect. The workers were very professional and courteous. I've always had a good experience with this location.

Bryan Chambers 
Rating:
5.0

Customer did not leave a comment.

Darrin Widemon 
Rating:
5.0

I used the the truck for one day and returned it back early. I should have been able to get some of my money back even if it was a one way. I know that the company will make more money on the truck that I return.

Shamica Breaux 
Rating:
5.0

The process of returning the equipment was expedient and seamless.

robbin williams 
Rating:
4.0

Customer did not leave a comment.

Norman Trimble 
Rating:
5.0

A better representative for the location. The lady that opened the facility was very unfriendly and not a good representation of your business. If you would care to visit the site via the camera view you will observe her walking away as we entered and not acknowledging our presence. Another gentleman came in and the attendant was very welcoming to him. She even stopped her interactions with us. The location was great, but the assistant was AWFUL!!!

Verna Wilson 
Rating:
5.0

Customer did not leave a comment.

Charlene Williams 
Rating:
5.0

Customer did not leave a comment.

reyes riaza 
Rating:
5.0

Customer did not leave a comment.

WYLONIA JOHNSON 
Rating:
1.0

Absolutely horrible didn’t even come with the dolly and blankets I ordered

Joseph Tarango 
Rating:
5.0

Customer did not leave a comment.

DESIREE DIGGS 
Rating:
5.0

Customer did not leave a comment.

Barbara Fluker 
Rating:
2.0

Customer did not leave a comment.

Carl Hamilton 
Rating:
1.0

Poor WIFI @this location

Prentice McKinney 
Rating:
1.0

Wifi always poor @ this location

Prentice McKinney 
Rating:
1.0

Customers Can't Connect with online service for rental/return rental . This service is always poor

Prentice McKinney 
Rating:
5.0

Good

Fredrick Davis 
Rating:
4.0

Service was outstanding. Keep up the good work!

Keimha Moore 
Rating:
3.0

Customer did not leave a comment.

COURTNEY-DESHON COOK 
Rating:
5.0

Customer did not leave a comment.

Patricia Lockhart 
Rating:
5.0

Thanks

Randy BAttles 
Rating:
5.0

Customer did not leave a comment.

Maral Bikales 
Rating:
4.0

Customer did not leave a comment.

VICTOR BATTLE 
Rating:
3.0

Most definitely have more staff. Poor girl did it all. She did not complain and was very knowledgeable about her job but there needs to be more help. Could have gone somewhere else but you are very well supplied.

EMEDE ROSAS 
Rating:
4.0

Someone that works there should be there during return of equipment and don’t go back trying to get anything from my card

Kenisha Wesley 
Rating:
5.0

Customer did not leave a comment.

RED WARREN 
Rating:
5.0

Don't rent a truck on empty. That was my only complaint. The service was good.

LEONARD JONES 
Rating:
5.0

Customer did not leave a comment.

Marvin MCBRAYER 
Rating:
1.0

Don’t lie to me when it’s time to put up

Chace Harrison 
Rating:
5.0

All staff members were professional 👏! From checkout to check in everything went great!

Marvin MCBRAYER 
Rating:
5.0

Customer did not leave a comment.

Pastor Tanyss Winston 
Rating:
3.0

Customer did not leave a comment.

Valarie Kirk 
Rating:
5.0

No comments

LOIS LEE 
Rating:
5.0

Customer did not leave a comment.

Terrie Wright 
Rating:
5.0

Customer did not leave a comment.

Laquenna Hamilton 
Rating:
3.0

The young man that initially helped me was awesome. When I returned there were two other female associates. One of them was very rude. When I checked out with my van I asked if I could bring some empty boxes to dispose. I was told yes and there would not be a charge. The rude female associate charged my credit card without even telling me. I saw it in the receipt when I asked for a copy. I’m saying all this to say I will not be coming back to this location again and I will not be referring to any of my family members or friends. Thank you

Dianne Lowry 
Rating:
5.0

Great customer service

RODNEY BLACKSHEAR 
Rating:
1.0

Overcharged me for gas . This location tried to get over on people . I will never recommend them to anyone .

Lajuan King 
Rating:
5.0

Very good service

CHARLOTTE lewis 
Rating:
5.0

Erica and Keandra are always very very pleasant and friendly. This location is the only location that I use.

SANDY WIGGINS 
Rating:
5.0

Customer did not leave a comment.

SaRhonda Polk Coleman 
Rating:
3.0

Customer did not leave a comment.

KAWAINA FRANKLIN 
Rating:
5.0

Customer did not leave a comment.

Nathan Berg 
Rating:
4.0

The manager was very good but I presume that there were new trainees & her attention was divided because of a frenzy of rentals & inexperienced workers. I received my truck & returned it as directed. It would've been nice to know that upon return that I would be taking a pucture of speedmonitor in the app but I had taken my own, locked the door & dropped the key in the box. Otherwise, everyone was courteous, especially on the return. Thanks, Uhaul, on I-35 & Camp Wisdom in Dallas!

karen mason 
Rating:
3.0

Lower your rates

Archie Session 
Rating:
1.0

Have your employees not to lie to customers at the Camp Wisom location whenever there is an issue. They just pass the customers on to someone else to call the 1-800 number to resolve the issue, so they won't correct the issue. After speaking to a general manager from the call, then you find out that the Camp Wisdom location was to resolve it. I have no problem of paying for any service, no matter what's the amount. If you look at my history, I have always used Uhaul and have paid over $1000 to move family members from Atlanta to Dallas. After this issue with the Camp Wisdom location, I will never use Uhaul again if I can avoid it. There are plenty other companies to spend my hard earned money (Budget, Enterprise, Penske, Ryder and more). You do not treat good customers bad that has never had issues with your company. I'm f**king done with Uhaul.

Pondus Anderson 
Rating:
4.0

Customer did not leave a comment.

RONALD LINDSAY 
Rating:
5.0

Customer did not leave a comment.

Chandria McDonald 
Rating:
3.0

Customer did not leave a comment.

Crystal Criff 
Rating:
3.0

Have information on how to contact the store directly. I called and was placed on hold for a very long time. The Manger came in and explained to me that the system was down and she would try to assist me with the transaction. Ms People was very nice and professional!!!

JEANETTE MILLER-BERRY 
Rating:
5.0

Customer did not leave a comment.

BESSIE RICHMOND 
Rating:
5.0

Customer did not leave a comment.

PATRICK RODGERS 
Rating:
4.0

The windshield wiper blade on the passenger side was broken. The transmission in the truck takes a while to change gears.

Florretta Steverson 
Rating:
3.0

I’m glad my son was with me…I was very uncomfortable and didn’t feel safe with a homeless man hanging behind the drop off…I captured his picture in one of my photos

Michelle Martin-Hill 
Rating:
5.0

The black female worker on 11/10/23 was very very helpful, kind, customer service was great even that she was by herself. And the place were BUSY. Some ppl wasn't understanding and getting frustrated but she kept her composer and did her job.

Kimberly Moore 
Rating:
5.0

Great service offered.

ashrof dole 
Rating:
4.0

Customer did not leave a comment.

LYNINDER FAGAN 
Rating:
5.0

Thumbs up all around staff and availability

Christine Mejia 
Rating:
5.0

Customer did not leave a comment.

amariah Wiggins 
Rating:
1.0

Customer did not leave a comment.

Donterrian Griffin 
Rating:
4.0

Needed maintenance. Check engine light came on.

Novella Hackett 
Rating:
5.0

Customer did not leave a comment.

Beverly Carter 
Rating:
4.0

Customer did not leave a comment.

Cristian Acosta 
Rating:
5.0

The lady that checked me out was soooo nice, and had excellent customer service skills.

Crystal Taylor 
Rating:
1.0

Female employee that checked me in was negative and rude.

Casey Patrick 
Rating:
2.0

My car carrier 4 wheeler right rear tail light was broken out when I picked it up , he stated that would be ok . The skinny Black Lady at the front desk was aggressive, pushy and unfriendly. But, she was nicer when I returned the trailer. 11/28/2023 CF

Charles Freeman 
Rating:
1.0

Better Customer Service, her attitude sucked when I first walked in no hello or anything. On top of that she charged me for the safe move insurance without asking if I wanted it and then lied and said she did ask. I've used this location before but today never again.

ALICIA KAYE HAYNIE 
Rating:
5.0

Customer did not leave a comment.

TIFFANY ANTHONY 
Rating:
5.0

Customer did not leave a comment.

Kim Lusk 
Rating:
5.0

Customer did not leave a comment.

Delvie Stone 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
4.0

Timely service Pickup and Return

VIOLET SMITH 
Rating:
4.0

Customer did not leave a comment.

Pat McDaniel 
Rating:
5.0

Got in and out with my rental. I actually ordered a truck but could use a trailer. The store got busy and the associate handled the crowd very well

Brandon Burton 
Rating:
5.0

It was great. Can’t think of anything at this time

Owen Thomas 
Rating:
5.0

KEEP UP THE GOOD WORK..

Larry Mack 
Rating:
5.0

Customer did not leave a comment.

JIMMY PERKINS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adrian Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Brault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonda Lee  |  First Impressions 
Rating:
5.0

Wry helpful

AARON ANGLIN  |  First Impressions 
Rating:
5.0

None

sabrina mitchell  |  Overall Experience 
Rating:
2.0

I keep trying to make payments on my storage because I was in the hospital and sick they wouldn’t work with me. Over charged me for the storage for $120 to $130 for a small storage and said that was on cause of the location but that was bs

JOSHUA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina mitchell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donnell Mays  |  Overall Experience 
Rating:
5.0

Would use again in the future.

Carolyn McCoy  |  Overall Experience 
No reviews have been submitted for this location.

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