Customer Reviews for U-Haul at Camp Wisdom

2,901 reviews

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I spoke with corporate it was the most horrible experience I've ever experienced horrible customer service at this particular location

Bobby H. 
Rating:
5.0

I didn't get the names of the 2 gentleman that helped me buy they were very helpful and explained the details of my rental and return.

Regina J. 
Rating:
5.0

Customer did not leave a comment.

WILLIE N. 
Rating:
2.0

Customer service, efficiency & quality products and tools. The clerk was incredibly nonchalant with no sense of urgency, she ate chips in my face, talked to her co workers & put other customers & calls before me, without completing my service first. The truck was very old & rather difficult to operate. It felt like a big of a safety hazard when driving. It did get the job done, but I will NEVER return to this location.

Genae J. 
Rating:
3.0

Customer did not leave a comment.

RICARDO D. 
Rating:
5.0

The service was great

barry M. 
Rating:
5.0

Get somebody to work that knows how to talk to a customer. That guy was very rude to my husband. That guy had it setup for me to drop off the trailer on the 3/11/2024 and we told him we only needed it for the 3/9/2024

curtis K. 
Rating:
4.0

Customer did not leave a comment.

Chevis M. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
1.0

Not only was I disrespected,but I was treated so bad.thr GM at Jim Miller n CF Hawn was so rude,and unprofessional.i will never go there again,and I don't recommend them for my worse enemy.

Jim M. 
Rating:
4.0

Customer did not leave a comment.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

From the beginning process to the return of the truck was absolute professionalism! It was a pleasure doing business with you Mr Kevin

Vickie E. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Customer did not leave a comment.

Nadia A. 
Rating:
4.0

Customer service was outstanding!

Charles B. 
Rating:
3.0

the odometer keep shutting off because said left tire was low. checked tire and looked/felt fine. the problem is the sensor did replaced. the passanger right buuckle was brokenn but thhe seat belt still strapped in.

Karen D. 
Rating:
5.0

Everything was great with my rental

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Wylonia J. 
Rating:
1.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

The checking out and checking in of rental was perfect. The workers were very professional and courteous. I've always had a good experience with this location.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

I used the the truck for one day and returned it back early. I should have been able to get some of my money back even if it was a one way. I know that the company will make more money on the truck that I return.

Shamica B. 
Rating:
5.0

The process of returning the equipment was expedient and seamless.

robbin W. 
Rating:
4.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

A better representative for the location. The lady that opened the facility was very unfriendly and not a good representation of your business. If you would care to visit the site via the camera view you will observe her walking away as we entered and not acknowledging our presence. Another gentleman came in and the attendant was very welcoming to him. She even stopped her interactions with us. The location was great, but the assistant was AWFUL!!!

Verna W. 
Rating:
5.0

Customer did not leave a comment.

Charlene W. 
Rating:
5.0

Customer did not leave a comment.

reyes R. 
Rating:
5.0

Customer did not leave a comment.

WYLONIA J. 
Rating:
1.0

Absolutely horrible didn't even come with the dolly and blankets I ordered

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

DESIREE D. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
2.0

Customer did not leave a comment.

Carl H. 
Rating:
1.0

Poor WIFI @this location

Prentice M. 
Rating:
1.0

Wifi always poor @ this location

Prentice M. 
Rating:
1.0

Customers Can't Connect with online service for rental/return rental . This service is always poor

Prentice M. 
Rating:
5.0

Good

Fredrick D. 
Rating:
4.0

Service was outstanding. Keep up the good work!

Keimha M. 
Rating:
3.0

Customer did not leave a comment.

COURTNEY-DESHON C. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Thanks

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Maral B. 
Rating:
4.0

Customer did not leave a comment.

VICTOR B. 
Rating:
3.0

Most definitely have more staff. Poor girl did it all. She did not complain and was very knowledgeable about her job but there needs to be more help. Could have gone somewhere else but you are very well supplied.

EMEDE R. 
Rating:
4.0

Someone that works there should be there during return of equipment and don't go back trying to get anything from my card

Kenisha W. 
Rating:
5.0

Customer did not leave a comment.

RED W. 
Rating:
5.0

Don't rent a truck on empty. That was my only complaint. The service was good.

LEONARD J. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
1.0

Don't lie to me when it's time to put up

Chace H. 
Rating:
5.0

All staff members were professional 👏! From checkout to check in everything went great!

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Pastor Tanyss W. 
Rating:
3.0

Customer did not leave a comment.

Valarie K. 
Rating:
5.0

No comments

LOIS L. 
Rating:
5.0

Customer did not leave a comment.

Terrie W. 
Rating:
5.0

Customer did not leave a comment.

Laquenna H. 
Rating:
3.0

The young man that initially helped me was awesome. When I returned there were two other female associates. One of them was very rude. When I checked out with my van I asked if I could bring some empty boxes to dispose. I was told yes and there would not be a charge. The rude female associate charged my credit card without even telling me. I saw it in the receipt when I asked for a copy. I'm saying all this to say I will not be coming back to this location again and I will not be referring to any of my family members or friends. Thank you

Dianne L. 
Rating:
5.0

Great customer service

RODNEY B. 
Rating:
1.0

Overcharged me for gas . This location tried to get over on people . I will never recommend them to anyone .

Lajuan K. 
Rating:
5.0

Very good service

CHARLOTTE L. 
Rating:
5.0

Erica and Keandra are always very very pleasant and friendly. This location is the only location that I use.

SANDY W. 
Rating:
5.0

Customer did not leave a comment.

SaRhonda P. 
Rating:
3.0

Customer did not leave a comment.

KAWAINA F. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

The manager was very good but I presume that there were new trainees & her attention was divided because of a frenzy of rentals & inexperienced workers. I received my truck & returned it as directed. It would've been nice to know that upon return that I would be taking a pucture of speedmonitor in the app but I had taken my own, locked the door & dropped the key in the box. Otherwise, everyone was courteous, especially on the return. Thanks, Uhaul, on I-35 & Camp Wisdom in Dallas!

karen M. 
Rating:
3.0

Lower your rates

Archie S. 
Rating:
1.0

Have your employees not to lie to customers at the Camp Wisom location whenever there is an issue. They just pass the customers on to someone else to call the 1-800 number to resolve the issue, so they won't correct the issue. After speaking to a general manager from the call, then you find out that the Camp Wisdom location was to resolve it. I have no problem of paying for any service, no matter what's the amount. If you look at my history, I have always used Uhaul and have paid over $1000 to move family members from Atlanta to Dallas. After this issue with the Camp Wisdom location, I will never use Uhaul again if I can avoid it. There are plenty other companies to spend my hard earned money (Budget, Enterprise, Penske, Ryder and more). You do not treat good customers bad that has never had issues with your company. I'm f**king done with Uhaul.

Pondus A. 
Rating:
4.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Chandria M. 
Rating:
3.0

Customer did not leave a comment.

Crystal C. 
Rating:
3.0

Have information on how to contact the store directly. I called and was placed on hold for a very long time. The Manger came in and explained to me that the system was down and she would try to assist me with the transaction. Ms People was very nice and professional!!!

JEANETTE M. 
Rating:
5.0

Customer did not leave a comment.

BESSIE R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
4.0

The windshield wiper blade on the passenger side was broken. The transmission in the truck takes a while to change gears.

Florretta S. 
Rating:
3.0

I'm glad my son was with me…I was very uncomfortable and didn't feel safe with a homeless man hanging behind the drop off…I captured his picture in one of my photos

Michelle M. 
Rating:
5.0

The black female worker on 11/10/23 was very very helpful, kind, customer service was great even that she was by herself. And the place were BUSY. Some ppl wasn't understanding and getting frustrated but she kept her composer and did her job.

Kimberly M. 
Rating:
5.0

Great service offered.

ashrof D. 
Rating:
4.0

Customer did not leave a comment.

LYNINDER F. 
Rating:
5.0

Thumbs up all around staff and availability

Christine M. 
Rating:
5.0

Customer did not leave a comment.

amariah W. 
Rating:
1.0

Customer did not leave a comment.

Donterrian G. 
Rating:
4.0

Needed maintenance. Check engine light came on.

Novella H. 
Rating:
5.0

Customer did not leave a comment.

Beverly C. 
Rating:
4.0

Customer did not leave a comment.

Cristian A. 
Rating:
5.0

The lady that checked me out was soooo nice, and had excellent customer service skills.

Crystal T. 
Rating:
1.0

Female employee that checked me in was negative and rude.

Casey P. 
Rating:
2.0

My car carrier 4 wheeler right rear tail light was broken out when I picked it up , he stated that would be ok . The skinny Black Lady at the front desk was aggressive, pushy and unfriendly. But, she was nicer when I returned the trailer. 11/28/2023 CF

Charles F. 
Rating:
1.0

Better Customer Service, her attitude sucked when I first walked in no hello or anything. On top of that she charged me for the safe move insurance without asking if I wanted it and then lied and said she did ask. I've used this location before but today never again.

ALICIA KAYE H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Delvie S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Timely service Pickup and Return

VIOLET S. 
Rating:
4.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Got in and out with my rental. I actually ordered a truck but could use a trailer. The store got busy and the associate handled the crowd very well

Brandon B. 
Rating:
5.0

It was great. Can't think of anything at this time

Owen T. 
Rating:
5.0

KEEP UP THE GOOD WORK..

Larry M. 
Rating:
5.0

There's nothing that need improvement at this location.

Tremaine H. 
Rating:
5.0

Mgr is always professional and willing to help.

Barbara F. 
Rating:
5.0

Fast pickup and drop off

Jesus A. 
Rating:
4.0

Customer did not leave a comment.

Daphne E. 
Rating:
5.0

Customer did not leave a comment.

JIMMY P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adrian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonda L.  |  First Impressions 
Rating:
5.0

Wry helpful

AARON A.  |  First Impressions 
Rating:
5.0

None

sabrina m.  |  Overall Experience 
Rating:
2.0

I keep trying to make payments on my storage because I was in the hospital and sick they wouldn’t work with me. Over charged me for the storage for $120 to $130 for a small storage and said that was on cause of the location but that was bs

JOSHUA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donnell M.  |  Overall Experience 
Rating:
5.0

Would use again in the future.

Carolyn M.  |  Overall Experience 
No reviews have been submitted for this location.

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