Clean and check equipment better.
jerry D.Customer Reviews for U-Haul Storage of Umpqua Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disappointed that there was no pickup truck available, but everything else was great
Greg V.Everything was great
Douglas R.Friendly and made the turn in easy.
Crystal V.Staff was friendly and fast. I was in and out in a flash!
Derrik K.Had been at the storage facility for over a year. Paid monthly for this month and emptied my unit. Asked for a refund for remaining time and was rudely informed you don't do refunds. I will make sure my family and friends all about that. It isn't right and should most definitely be addressed. I am owed at minimum 40 bucks for remainder of the month. I will not rent from your facility again due to this. Nor will anyone I know
Callie B. | Overall ExperienceVery knowledgeable and friendly young lady.
Clinton D.Nice experience as always
Charles H.Easy location to find, get into and great staff
Christopher L.Knowledgeable staff made it pleasant to rent from U Haul. The van was in great shape and performed above our expectations.
ralph R.Clean space and friendly employees. Met me in the drop off line. Checked me in and disconnected. I didn't even have to get out of the truck and I was out of there in less than 3 minutes. They were on it that day.
Joe F.Well done. Would like them to be more upfront when checking the vehicle in, as the additional charges showed up after I had left and was told "good to go, no issues" then when I called back to ask about the charges the folks at this location were unable to tell me anything and that I had to call the 800 number, which I did, and I had an extremely helpful agent on the other end who was able to explain some things, which helped it make more sense.
Brian S.I don't remember the young woman's name. .but she was great. .very helpful and fast. .in the YELP comments someone posted her picture and said to give her a raise . . and I agree. .
JOYCE W.Fast service and easy to figure out!
shannon S.Excellent service!
Philip C.Outstanding customer service
Bret R.It was a little small and there were many truck all returning at the same time so it was a little congested.
Camron P.Desk service was excellent
Linda S.Very nice people!
Kenneth P.Thank you!
Karen S.The customer service and accountability was unseen for their mistake
troy R.Alicia was super nice and very friendly and showed me all the requirements for myself storage unit and helped me with loading my box I got from ur facility
Dianne H. | First ImpressionsNo arguments all is exellent service & customer attention is my favorite U- Haul in Roseburg Oregon exellent U-Haul associates nice attention to customer😘😘😘😘😊
Adolfo T.The staff is what makes this location better than others. Thank you all.
Craig O.Always a great experience!
April E.All of the staff at the Roseburg Oregon location are very friendly and very helpful with all my experiences with them and because of that I'm going to continue business with them at any needed time and recommend them as well thank you Uhaul!!
tim B.The only thing I can complain about is that the trailer had a leak and got all the guys clothing wet that I was moving. Customer service was excellent!!!! Above and beyond big thanks to the young lady that helped me she is the best
Patrick H.Excellent customer service.
sharon D.Excellent customer service.
sharon D.Thank you!
RHONDA DEE B.The attendant was very nice and got me on my way quickly.
Joshua R.Not be so argumentative and help your customers when they ask for it.
Tarah H.I fo not appreciate the uhaul's tendency to nickle and dime customers at every opportunity (gas prices, exact milage, buying extra insurance) but mostly forcing me to give an emergency contact and signing documents saying I will immediately pay for the damage. Also, the signs in the back of the van to this effect were unnecessary and just rude. Also the van smelled like smoke. I understand that you have had bad customers in the past, but I have not been one of them and didnt deserve being treated this way. Surprised I wasn't charged for that. I have used uhaul several times over the last 20+ years. I will start looking elsewhere in the future.
Casey K.The only thing that could have been better was if a manager had been there. No one could figure out exactly why there have been a hole put on my storage. All the storage fees are paid on time.
Brenda B. | Overall ExperienceVery professional, polite and friendly. Also efficient.
Jackie B.If a customer changes the size of truck give $ amount back at that time don't make customer wait. It's a U-Haul policy that's not real fair to consumers.
Tammy B.The hitch was install correctly. But the wiring they ran through the back of the van. You have to open the doors of the van to access the wiring for the trailer light hook up, and then close the door on the wire. I have never seen this before. This is not professional. My hope is that it will be made right.
TrueNorth R.Front desk was excellent, overcame problems online. Hate dealing with online service if you can call that. Front desk service folks can't be replaced!
ROSE R.Thanks for the quick turnaround
Jarrett N.Great location Great Staff Very Polite and friendly atmosphere
HARRY S.The general managers is absolutely amazing 20/10
Charles R.Five Stars & Two Thumbs Up ! This particular U Haul location goes above the call of duty to support local small businesses like mine. Flexible, friendly, easy going. Thanks for helping me complete another project & see ya on the next.
Matthew T.Wonderful service
Bret R.Best customer service, these guys work hard and it shows!
CURTIS R. | Overall ExperienceThe manager made the whole experience welcoming and easily explained, her kindness and knowledge also helped in our recent move, and rental of trailers twice and a 26’ truck with tow dolly . It’s people like her that make your U-Haul business successful.
KENNETH S. | Overall ExperienceThe 6x12' open trailer with ramp was easy to use and drove real good!
Stephen M.The first lady(thought it was Lisa) to help me was amazing. Then I called to find out if I could leave the trailer in Oklahoma since it was using so much fuel operating my truck and pulling the trailer. Was told that the price would be double what the local rate was and that was ok, but some how it went from 29.95 a day to $1,900 for the four days!!!!! I called Roseburg store from Texas to find out and if it was possible and was told it was up to Oklahoma store but while waiting to be transferred the lady who answered OBVIOUSLY told the lady in Oklahoma what I was calling about and I was given this OUTRAGEOUS price for a one way. It felt sneaky, inflated, planned between the two ladies and surely that's not the amount a one way trailer would cost. It basically was because it would be taken out of Roseburg's inventory.
David P.Everything was exellent thank you guys from Roseburg Oregon U-haul 12-01-23
Adolfo T.I'm a local handyman, specializing in residential & commercial real estate management & maintenance. Michelle & her staff at this particular UHaul location make every rental for my projects, an easy going process. She has also taken the time on multiple occasions, to provide detailed information on cost or other resources provided by UHaul, in order for myself to make informed decisions on future projects. With the next one just a week away. 5 Stars & 2 thumbs up!
Matthew T.I booked an early pick up (before opening) and scheduled movers accordingly. I was not able to pick up my truck at 7:30 am as scheduled and had to wait until after 9 am when the store opened. It caused a delay all day and wasted our time. If you can't offer pick ups when the store is closed via the app, they definitely should not be advertised.
Bryan R.Awesome
Ronnie T.Very friendly and professional staff, I do recommend this Uhaul office to relatives and friends.
JOSE R. | Overall ExperienceBest people work here, very friendly and fast.
CURTIS R. | Overall ExperienceAbsolutely unacceptable. We ordered this storage online and had NO IDEA that it would be upstairs, around corners and impossible to bring furniture into. We paid BEFORE we were shown the unit, which all had to be undone when we found out we couldn’t bring our antique furniture into the facility. The experience was frustrating and the unit was completely unusable.
ANDREA S. | First ImpressionsAlyssa the manager was excellent and helpful.
Arvid E. | First ImpressionsMichelle, the owner and manager runs a great operation at the Stephen's St. U Haul. All my experiences there have positive.
MICHAEL K. | First ImpressionsVery helpful at Roseburg location. Went out way to make it easy
Robert B. | First ImpressionsI was quoted 1st month Free, upon arrival I was told because of full capacity that discount wouldn't apply. However they did honor what I was originally offered.
DAVID E. | First ImpressionsYour incoming phone messaging and booking notice the paperwork got me screwed up I got out of my unit a week early to make sure that they did not run my card again and they did now I don't know what I'm going to do about one of my bills
mike c. | Overall ExperienceEveryone from in person to telephone conversations were great at this facility. Especially Alyssa who helped me get checked in and contract signed, etc. Thank you to all!:)
Jodie T. | First ImpressionsThis is a great facility. The employees are skilled, helpful, honest, and kind.
scott m. | Overall ExperienceThank you Joe and Michelle for yoir outstanding servi w and willingness to help. Above and beyond d the call of duty. Blessing to your staff
kelly h. | First ImpressionsI appreciate the great service and the friendly people who work here. They were all super aware of the stresses of moving and understand the intricate process it tolls on the mind, body and transitions into you objects. Very secure and highly maintained climate controlled facility. Thankful for your business.
Jake S. | Overall ExperienceMichelle the store manager is the most helpful and thoughtful person always helping me with all my needs, the ones I didn't realize, and Carter the storage manager is just great and quick but efficient!!!
Judy L W. | First ImpressionsWas not the biggest fan of having a storage unit up a flight of stairs.
Kevin S. | Overall ExperienceGreat manager! Very knowledgeable and efficient. 5 stars
barry g. | Overall ExperienceThe team at this facility was and is top notch. They greeted me like I was part of their family. They also made my first visit a very remarkable experience. I will never forget my experience with this facility.
Sean C. | First ImpressionsGreat location and storage facility! Felt safe and secure and didn’t have any issues while storing my things for the last 2+ years.
Michelle M. | Overall ExperienceCustomer service is still important, in any job. The folks here were outstanding in that capacity. Friendly and respectful, answering all questions, and offering information beyond my questions.
DeLane O. | First ImpressionsThe crew working at this facility are movers and shakers. I saw how they were moving from one task to the next in double time. Very impressed in their customer service.
CURTIS R. | First ImpressionsAwesome
Carol V. | First ImpressionsThis Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.
Alexander T. | Overall ExperienceThe incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.
Natalie B. | First ImpressionsVery friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkins
nila-debbie a. | First ImpressionsI' vevbr My
Joey P. | Overall ExperienceStaff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.
Deborah P. | First ImpressionsThe Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".
Teresa S. | Overall ExperienceTravis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.
Frank W. | First ImpressionsVery hard due to stairs. Should consider putting in elevators.
maria W. | Overall ExperienceI rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.
Mary D. | First ImpressionsThought you all were very friendly and most helpful. Nice working with you.
Jane w. | Overall ExperienceThe staff were extremely helpful!
heidi e. | Overall ExperienceThe general manager Meesh was amazing to me and helped me out so much!
Arianna F. | First ImpressionsStaff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!
ERIN G. | First ImpressionsThank You fro all your help!!!
Donald Dale B. | First ImpressionsI rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.
Jamie L. | First ImpressionsMichele did a great job! She was very helpful and informative
Garret R. | First ImpressionsAwesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!
Cary G. | Overall ExperienceIt is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one
corey t. | First ImpressionsThis is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)
Cary G. | First ImpressionsI wish I could have gotten a refund for all the 20 days I didn't use the storage.
Patty W. | Overall ExperienceHaving a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.
THERESA B. | Overall ExperienceAn excellent, well run facility with a professional staff that was always ready to help.
Marty L. | Overall ExperienceVery helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.
Richard D G. | Overall ExperienceI was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.
Michael P. | Overall ExperienceGreat!!
Patty W. | First ImpressionsThe staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!
Cynthia S. | Overall ExperienceWas there for 3 years and had good experience.
Brenda L. | Overall ExperienceThe manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!
Dicksie A. | First ImpressionsThe manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.
TIMOTHY A. | Overall ExperienceI have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!
KRISTIE C. | Overall ExperienceMr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!
Robert H. | Overall ExperienceWe have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.
DOUG S. | Overall ExperienceVery happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!
David A. | First ImpressionsEvery time I use this facility I always feel that my concerns are taken care if
Jillian H. | Overall ExperienceI was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.
Sandra B. | Overall ExperienceAndrew was amazing!!!
Taylor R. | Overall ExperienceVery nice place
josh w. | Overall ExperienceVery helpful and fun staff
lindsay d. | Overall ExperienceI guess you don’t get a refund when close account and have almost a month left on unit you rented?
Kittie B. | First ImpressionsAndrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)
Jennifer I. | First ImpressionsEveryone was very professional.
Julie H. | Overall ExperienceThanks for the rental!
hailey y. | Overall ExperienceThey are an Amazing team!!
Julie H. | First ImpressionsThe people at the roseburg site are very great.
carol d. | Overall ExperienceU-haul in Roseburg OR were the most helpful and friendliest people!
christine f. | Overall ExperienceThe customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!
Dave H. | Overall ExperienceNo
stephanie G. | Overall ExperienceThank you
Karen B. | Overall ExperienceGreat customer service, very professional.
Gary M. | First ImpressionsVery clean facility and helpful staff!
Rebekah D. | Overall ExperienceEveryone was friendly and very helpful. I would recommend this U-haul to anyone.
Kay B. | Overall Experienceexcellent staff
chris l. | Overall ExperienceExcellent staff
chris l. | Overall ExperienceManager Andrew is great.
Robert J. | Overall Experiencewent out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.
Lola S. | Overall ExperienceGreat bunch of folks to work with.
Margaret S. | Overall ExperienceFacility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.
Andrew M. | Overall ExperienceI used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!
Jennifer M. | Overall ExperienceEverybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!
BRIAN H. | Overall ExperienceThe staff was all very friendly and helpful. I will definitely use them again when I need storage.
Patricia K. | Overall ExperienceVery helpfull , good personality,
shawn f. | ReservationI had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.
Ken G. | Overall Experiencethere was one time that somebody propped open the back door and nobody else was around
richard b. | Overall ExperienceThe staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.
david h. | Overall ExperienceMy only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records
DONNA S. | Overall ExperienceWe did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.
renate t. | Overall ExperienceWould definitely recommend this storage facility! Great service !!!
Marion M. | Overall ExperienceDifficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.
peter r. | Overall ExperienceOutstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson
jerry o. | Overall ExperienceMoving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You
Sam R. | Overall Experience