Customer Reviews for U-Haul Storage of Milwaukie

3,603 reviews

14310 SE McLoughlin Blvd   Milwaukie, OR 97267
(Near Oak Grove Blvd, Two blocks north of the Oak Grove Fred Meyers)

(503) 653-5930

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 653-5930

14310 SE McLoughlin Blvd
Milwaukie, OR 97267
(Near Oak Grove Blvd, Two blocks north of the Oak Grove Fred Meyers)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
3.0

Customer did not leave a comment.

Mikayla O. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

I had my things in storage here for two years and I had a great experience. I was concerned that there could be mildew or smell but nothing of the sort occurred. Everyone I encountered was friendly and efficient.

stacy s.  |  Overall Experience 
Rating:
5.0

Equipment was available at my reservation time. Staff was very well trained and familiar with procedures. Was in and out with my rental within minutes.

SUSAN M. 
Rating:
4.0

Customer did not leave a comment.

Dawn S. 
Rating:
4.0

The wait time was a bit insane. I had a scheduled pick up at 12 and didn't get to the counter until at least 12:20. There was one person being helped and two people in the counter. Weird experience but their customer service made up for the time lost

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA L. 
Rating:
5.0

Customer did not leave a comment.

AMANDA L. 
Rating:
4.0

The gentleman who helped me check out the trailer and the young lady who helped me check it back in were excellent. They were helpful, polite, and generous.

Jeff B. 
Rating:
5.0

Explain to customers not to put the address into gps… type in milwaukie U-Haul. Would have saved me two hours of driving around.

Helen S. 
Rating:
5.0

pick-up was quick and check-in was fast and friendly, Everything went great

Ted D. 
Rating:
1.0

Not charge $600 extra for no reason, I'm very confused and extremely frustrated!!!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Amazing customer service by every employee yesterday. The gal with the dark hair (so sorry I forgot your name) went above and beyond. I appreciate all of you!

Christy N. 
Rating:
5.0

Customer did not leave a comment.

Vonnie C. 
Rating:
5.0

Fix your APP.

Neal I. 
Rating:
5.0

Good

Keith W. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

Very helpful and understood customer service !!

tony H. 
Rating:
3.0

The truck share option didn't work at all. Do you even test these apps? I ended up waiting the half hour at the front desk for a person to check me in. The young woman behind the counter was very pleasant.

Matthew F. 
Rating:
5.0

The gentleman that helped me was very efficient and personable.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Great manager

GRANT RANDY P. 
Rating:
4.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

BARRY L. 
Rating:
3.0

Appreciate all staff members who we worked hard! Staffing shortages complicated things. I moved to a storage unit closer to home, 10 ft tall and less money.

Lynnette d.  |  Overall Experience 
Rating:
4.0

We picked up the trailer and was asked to ok for any damage which we did. Then I got in the car he checked the lights in the back and we took off. When we got to my location to load up my storage unit, the whole back of the trailer was full of mud and piles of mud and empty dirty boxes. And then I noticed that one of the brake lights wasn't working. I have rented from them a few times and I've never had this problem

Teresa L. 
Rating:
4.0

Customer did not leave a comment.

Rafael T. 
Rating:
1.0

GM is rude and condescending. Speaks to people very unprofessionally. People like that shouldn't be in management positions. This needs to change and I will be telling everyone. You guys need to rethink management at this location. Poor management equals loss of business.

Javier J. 
Rating:
4.0

The online process was a pain and then the first truck I didn't even start. Lucky for me the person working at the counter was very helpful and did a replacement for me.

Rob M. 
Rating:
5.0

amazing service!!!! I highly recommend this location !! Over and above level of service!!!

JON T. 
Rating:
5.0

Excellent customer service! Truck was ready, service guy came out and helped me get the truck even though I had used the hands-fee option on the app. Definitely will use this location again.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Jon N. 
Rating:
5.0

Fast friendly pickup. Super fast and easy drop off!

Jordan L. 
Rating:
5.0

Easy and simple!! Thank You!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Didn't catch his name but the Manager was awesome. Super helpful, great attitude. Best u-haul experience I've had.

Jared P. 
Rating:
5.0

Customer did not leave a comment.

FRED C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

The check in process through the app was slow and kept hanging during the upload process. Not sure why but the app was very slow. I had to upload the pictures 4 times and it finally just disappeared saying I was checked in.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie S. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

The Milwaukee, OR location team are so professional, friendly, and helpful. I had a wonderful experience and will recommend U Haul for moving and storage to others.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

Flavius V. 
Rating:
5.0

I have mixed experiences at this location - most neutral but several unpleasant. In this case, I was very impressed. Both team members were patient and thorough. I felt like a valued customer, and I will be back if I have similar needs.

Joseph B. 
Rating:
5.0

Bill was very pleasant and efficient.

William F. 
Rating:
5.0

Great service!

amien G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

brad M. 
Rating:
5.0

Great experience no upgrades needed

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

Carla R. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
5.0

The staff helped clear up the issues created by the staff at the location where I picked up the truck. They were very friendly, helpful, and knowledgeable.

Sherri G. 
Rating:
5.0

Customer did not leave a comment.

Joanna S. 
Rating:
5.0

Clean store , nice employees and clean van

Orlando D. 
Rating:
1.0

The same day I rented a trailer for $62 an employee abused my credit card and charged me $341.44 for a lot of random things I never purchased. Good thing I caught it, but I wasted allot of time trying to correct this. One of their employees is a crook.

GREGORY ARTHUR N. 
Rating:
5.0

We've used U haul's help complicated moves from MN and SC to OR and to store household goods in the past two years. Dealing with the local offices has been very smooth, friendly, and for the most part efficient ( long waiting lines at one location, broken lock,promptly fixed with one Ubox). My main difficujlty throughout was getting through the main phone lines to finally get to talk to a local person who could help us. Actually had to stay up until the wee hours of the morning to get through several times. Otherwise there were long 'holds' ( 45 min +) dropped calls, hang ups, misdirection to incorrect numbers only to have to wait etc again and again. Love that some locations have the 'leave a box- take a box' option!

lucinda L. 
Rating:
3.0

Improve your online checkin process. I submitted ID, credit card, and finished all required checkin items and I ended up going thru the entire process again. The gentleman at the store, Brian, said that the system doesn't sync properly and that there's glitches that need to be remedied. Also, issues with fuel called out when checking in. Paper said 7/8 tank but there was actually only 1/4. Not a big deal but it does bring forth a gap in process. Reason from Brian on the gap was that homeless people maybe jumping the fence stealing gas. If this is a true risk, not only will I be hesitant to recommend this store to friends, but also should raise concerns for the onsite storage facility. Either I was being fed a line to cover gaps in the fuel documentation process, or you have vandals and thieves that have access to your facility. I recommend finding the gap and solving the breakdown.

Chris P. 
Rating:
3.0

Didn't check my vehicle until the next day and tried to charge me a late fee cause they thought I still had it. Why would I have it a day later without you reporting it stolen? Place isn't trustworthy to me.

Jasmine V. 
Rating:
5.0

Very friendly knowledgeable staff. Ordered on line and even later had to change pickup date with no problem. Truck was ready when I arrived. Thank you.

Gary N. 
Rating:
2.0

Customer did not leave a comment.

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Sofie S. 
Rating:
4.0

Don't know of anything that can be done to improve the experience I had renting the trailer

GARY LYNN P. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
4.0

Thanks

Lisa M. 
Rating:
4.0

I drove a van 26 miles and ended up adding 3 gallons of gas to the tank that was supposedly full when I started. When I told the attendant that the tank clearly wasn't full at the outset, he asked if I had taken a photo of the gas gauge, something that I wasn't guided to do when I started out. I then was told that I would have to wait about 1/2 hr for a manager to determine if I could be reimbursed for the extra gas. I didn't wait. Please learn from my experience.

Cameron K. 
Rating:
5.0

All the people are excellent. No improvements are necessary

susan P. 
Rating:
5.0

Treated very well by person serving me, a mona and a young woman. Wish I could remember thier names; very easy to work with.

DAVID ALBERT S. 
Rating:
5.0

Parly was a huge help reserving us a car hauler just in case we couldn't find one to pick up in CA. I really appreciate him spending the time to help

MIKE W. 
Rating:
5.0

Better step by step written explanation of after-hours return process.

Barbara K. 
Rating:
4.0

General manager at location was excellent

mark U. 
Rating:
5.0

I got wonderful service from a very helpful lady

Sandra A. 
Rating:
4.0

it was the best i had short notice and they got me a truck sooner than expected. i was amazed. on how fast it took thank you

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Marjorie B. 
Rating:
5.0

Friendly professional staff that made my rental experience smooth.

LaJean L. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Everything was great

Vanny B. 
Rating:
3.0

Besides the fact that the truck I rented got the gas taken out of it the night before and the other truck had dirt all over the inside of the back it's was ok.

James M. 
Rating:
5.0

Easy-peasy

HAROLD E. 
Rating:
5.0

Ashley's service was the best. She was professional, friendly and helpful. If she is not in management, she should be considered. The gentleman working the lot, whose name I didn't catch, was also working hard and professional & courteous. If these two people are representative of the staff at this location, I will absolutely bring my business here again and I will recommend this location to others.

ROBERT S. 
Rating:
3.0

Don't allow smoking in moving vans

Liz T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Very friendly and helpful staff. 5 stars

Ryan H. 
Rating:
5.0

Customer service above and beyond

Katheryn R. 
Rating:
2.0

Windshield is ALWAYS dirty. Wipers always worn out. True hazard to drive in rain or after dar. Truck very old/loud and quite a gas guzzler. Thankfully the staff have always made up for these issues in kindness.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
3.0

Vehicle smelled horrible inside, like someone had been smoking inside of it for a long time. The smell then transferred onto some of the items we were moving after they were in the vehicle

Jamen L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
1.0

They do not give you very good access to any indoor storage units, they complain if you open any outside doors to get closer to the indoor upstairs unit, and threaten to charge you if you accidently lock 🔐 your unit closed but not fully latched, and threaten to make you pay$50 fee, and repurchase one of their locks, They will not let you use your own locks. And just over all rude when talking to you about it. In my opinion way over priced for all the BS.

Sharlean W.  |  Overall Experience 
Rating:
5.0

The Manager/Owner of this franchise is great to work with!! Pleasant and thorough, explains in detail important facts.

Debra M. 
Rating:
1.0

Horrible experience! End up with a $800 rental and instead of treat me better they repo the truck when my reservation is still active! With some belongings in the truck! I don't get a single phone call about it and at the location no one knows about it except the truck is there. Bullshit being a customer spending a lot of money with them.

CHLOE M. 
Rating:
5.0

Fantastic customer service by Parley. Will recommend and continue using this location.

Azod A. 
Rating:
4.0

The process was awful from start to finish! Rude people throwing outsiders I had to to get overcharged for bullshit and no one came outside for about 45 minutes to help me check in so I ended up doing it in the app.

Scott P. 
Rating:
1.0

Don't fuck me over by saying I'm 1/16 of a tank short and charge me $25 dollars extra. Your gas gauge reads by quarters. 1/4, 1/2, 3/4, full. You claim it was 7/8 when I got it and tell me it's between 3/4 and 7/8 tank which is 1/16 less after I refueled it. How the hell can you read 1/16? Please tell me. There's no accurate way other than a persons eye ball which is not accurate. But please get back to me and tell me. I'm calling your manager tomorrow.

ERIC N. 
Rating:
5.0

Brian was great to work with. Great customer service and personable. Lucky to have someone like him at the facility.

Douglas N. 
Rating:
3.0

The staffing level seems to be very low. I have gone to this location 6-8 times this year & the wait times to get help have been excessive. Most of the time having 3-4 people waiting for help.

Dave F. 
Rating:
5.0

Chris Mark and everyone italk to are great people. Only the price increases are hurting me.

Chuck m.  |  Overall Experience 
Rating:
1.0

The truck was 100% out of gas when i picked it up (the paperwork said it was 1/4 full so I had to buy extra gas (once to get to my destination and once to return it at 1/4 tank) Then after hours of exhausting moving, I arrived at the storage we bought with my remaining items to store. I couldn’t access my storage. I put in the code and it said “kalvin you’re checked in” but the store never unlocked so I could open it! I couldn’t find the manager on site. No one answered the phone including the facility manager whose text number I had from the card. So i had to drive the truck to my sisters house, past my drop off time and using extra miles, to store my stuff in her garage temporarily.

Kalvin P.  |  Online Move In 
Rating:
3.0

Side door was never open, had to call the office multiple times to get let in… waiting over 20 mins multiple times

Kimberly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

justin c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

I am remiss for not getting the name of the wonderful woman who helped me. I know she was born in HI and moved to OR when she was in her teens . . . I hope this helps ID her. She was spectacular!! Originally I was slated to move into two smaller, middle of the building units then right as my moving help arrived, she realized that there was ONE larger unit. Turns out that unit was filled right to the door and was the perfect size for my stuff. What a great first experience of kindness in my new home. I had moved from IL to OR and was just road weary and because I am using the storage, technically "homeless" at the moment. Her kindness lifted a heavy burden and made my life just a bit better in that moment. Kudos to her and to the management for hiring and promoting human kindness.

David S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharlean W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Terry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD A.  |  First Impressions 
Rating:
5.0

Everybody I had contact with was kind and courteous and willing to help answer all my questions.

Rickey J.  |  First Impressions 
Rating:
5.0

Easy fast

JAE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy s.  |  First Impressions 
Rating:
5.0

Thank you!

KENNETH STEPHEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David N.  |  Online Move In 
Rating:
5.0

I've used that Milwaukie uhaul facility multiple times in the last 10 years and have always been treated well.

Owen T.  |  First Impressions 
Rating:
1.0

I’m paying $155 a month and when I opened my unit to see part of the ceiling gone because of a huge brown box . They dropped something from above and now I have less of a fricken storage unit. Never had this happened. When I walk in I almost hit my head and I’m 5”4. I will be dealing with this tomorrow I’m not paying this amount for half of a storage fricken unit and believe you me i will take pictures and get this out . What an absolute scam.

DEBBIE L.  |  First Impressions 
Rating:
1.0

When I called to make reservations I was told the facility closed at 7pm but the access hours were until 10pm. Then when I called the day of to confirm because I was running behind schedule I was again told as long as I checked in by 7 I'd definitely have time to empty my truck. When I made the reservation I was also told it was a first floor unit. It was not it was at the top of a flight of stairs.

Kaliel R.  |  First Impressions 
Rating:
5.0

Excellent place to store my things. Secure and clean

SYNDEE F.  |  Overall Experience 
Rating:
4.0

The staff was wonderful & very helpful. The only drawback is that they are understaffed at times so 3 to 4 people can be waiting for a single staff member to help them.

Dave F.  |  First Impressions 
Rating:
5.0

Shout-out to manager Chris Brown. Hands-down best experience with a storage facility I have ever had. Chris went above and beyond service-wise, and remembered me and my story to boot, making me feel known and welcome - a meaningful bonus when one is in transition.

KATE S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JAE M.  |  First Impressions 
Rating:
5.0

Isaac was such a joy to work withZ he did very well for being so new to the company.

KAREN G.  |  First Impressions 
Rating:
2.0

I interacted with 3 of your staff members. One of them was friendly and helpful, answered my question quickly and efficiently. The other 2 had customer service skills that could have been outdone by a porcupine - slow, surely, very unpleasant. This is a very temporary solution for keeping my daughter things between apartment moves. I chose U-Haul storage because I have used our local storage in Washington several times and have always had a fantastic experience. That experience did not carryover to this location unfortunately.

CHRISTINE A.  |  First Impressions 
Rating:
5.0

Jessica Pullin was so helpful and nice. She deserves a raise!

Sharrah G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan y.  |  First Impressions 
Rating:
3.0

The accessibility to my storage unit by truck or car is inconvenient. I have to go to customer service and ask someone to walk out and unlock a gate for easy access. Sometimes I can’t even reach it going thru the parking lot to reach that way. Tho I will say every time I have asked someone has gone right out. But I worry about if all representatives are with customers having to wait, I’m never using my vehicle so I worry about tying up whoever is helping me.

Bethany S.  |  First Impressions 
Rating:
4.0

The staff was very helpful and pleasant thanks for your help

Pamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pennie N.  |  First Impressions 
Rating:
5.0

GREAT staff at this one!! All staff good but these guys were stellar

Jeannette W.  |  First Impressions 
Rating:
5.0

The staff at this location are only rivaled by the staff at the 49th and powell uhaul

TROY H.  |  Overall Experience 
Rating:
5.0

The girl working was amazing! She knew I have had a day, everything was going wrong for me, she completely turned it around! And it sounded like the guy helping the customer next to me was doing the same thing. These employees are the example of, how all companies should encourage, upbeat, cheatfull, fun, extremely helpful and great at relating to the customers quickly. Super refreshing to have this experience after a very negative experience with public storage. Thank you for also extending my rental on top of everything! Awesome employees

Amanda P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT B.  |  First Impressions 
Rating:
1.0

Upon arrival (after a nine hour drive), I was informed the storage unit I had reserved weeks in advance was not available. Instead, I was given two smaller and extremely inconvenient units- inside and upstairs where we couldn't bring the truck (it would have been hours of backbreaking work to unload and re-pack. The staff were not friendly or apologetic. I cancelled the reservation and went to Public Storage, where everything was incredibly smooth, easy and comfortable. When I returned the truck the next day, I had barely opened the door to check in when the person at the desk yelled at me from across the store that he didn't need anything from me and to leave the truck and go. My experience with the truck and pick up in LA was good, but I will never return and will never recommend U-HAUL storage. Public Storage was a far superior experience.

Georgia F.  |  First Impressions 
Rating:
5.0

Ladies that work here are great.

Deborah V.  |  First Impressions 
Rating:
2.0

My husband and I arrived at our local u-haul facility after a 9 hour haul. We had confirmed reservations for drop-off and storage unit. However, the clerk disappeared when he couldnt find us in the system and some time later a manager appeared. He stated that I had no such reservation for storage or drop-off. There were about ten frustrating minutes of the manager stating (almost taunting) "We don't have your reservation and you SHOULD have the paperwork in hand". I let him know, as a manager, that to blame the person for the FU done by U-haul was in bad taste. When I made a call to corporate U-haul, they found our reservation right away. The manager still refused to process me or even look in the computer during the call. When U-Haul sent over the reservation directly his manner changed instantly. Suddenly I was a paying customer and not a vagabond looking for a free box to crash in. Even so, they were out of the storage unit, a 5x10 space. we had reserved to unload our belongings. So, a 10x10 was finally located and it was 2 times the cost. And the space was down a harrowing tunnel of fluorescence and metal doors that would have been ever so tedious to traverse and painstakingly slow to move items on a small cart down such a long hallway. We decided to put our stuff in a shed and forego any more transactions with u-haul. I would not recommend this U-Haul location bc management is rude and the line was so long. Several customers were told that the trucks or storage that they had reserved were not available due to overbooking and shortage of equipment.

Maggie M.  |  Overall Experience 
Rating:
1.0

Can’t even get into the unit

Nick S.  |  Online Move In 
Rating:
5.0

The staff there was amazing and helpful. Thank you!! There was one lady in particular that was super amazing. I didn't catch her name but she was slender and was mostly working in the office. The last day I pulled my stuff out she was wearing a bandana in her hair like Rosie the Riveter. That was on Sept. 1st. Anywho, she deserves a bonus!!

Katie M.  |  Overall Experience 
Rating:
4.0

A great place to do business. Only wish access hours were more convenient. Especially on the weekends closes too early

Kary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah W.  |  First Impressions 
Rating:
2.0

On multiple occasions, the door nearest my storage unit was not unlocked requiring me to go around the long way with fragile items. On the last occurrence, employees could not find time to help due to a long line and I was advised to find another way around. Staff in the office seemed remarkably incapable and all processes took an incredible amount of time to complete.

Craig L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSTY RAGEN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD DUANE A.  |  Overall Experience 
Rating:
5.0

Thanks Ron for help

DANIEL N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIEZEL P.  |  Overall Experience 
Rating:
5.0

General manager went above and beyond helping me and was very patient. Thank you

danette r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith A.  |  First Impressions 
Rating:
5.0

This facility was helpful and did eberything they're supposed to and then some!

rudy m.  |  Overall Experience 
Rating:
5.0

Nice people, well cared for, easy access. Thank you for all you did for our move across country.

Greg M.  |  First Impressions 
Rating:
5.0

Extremely good customer Service.Thank you much for all you do.

INGA SIEGLINDE G.  |  First Impressions 
Rating:
5.0

Great People did me right Thank You!!!

SANDRA M.  |  First Impressions 
Rating:
5.0

I could not be happier with their service!! I am grateful for all they did to help me.

DIANE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan m.  |  First Impressions 
Rating:
5.0

Very easy

Gina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD DUANE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol R.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful!!!!

Lura B.  |  First Impressions 
Rating:
5.0

Very helpful staff and easy move in process

Serina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda k.  |  Overall Experience 
Rating:
5.0

Clean, friendly and secure. The Manager Ronald Raemaker was always super friendly and helpful. This particular location of Milwaukie will always have my business.

Juan T.  |  Overall Experience 
Rating:
5.0

Great people here, very willing to help and very understanding.

Adam H.  |  First Impressions 
Rating:
5.0

They was well-managed they had great customer service skills……

Troy M.  |  First Impressions 
Rating:
5.0

Thank you for all your kindness and assistance.

jeanne b.  |  First Impressions 
Rating:
5.0

The staff was flexible with our schedule and went out of their way to make sure we got what we needed and not overspend on something we didn’t need Thank you

Jason H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke G.  |  First Impressions 
Rating:
5.0

Everyone there is nice and very helpful, even when i keep messing up my keycardvto get in half a dozen times.

Beverly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio P.  |  Overall Experience 
Rating:
5.0

Work with Ron on best way to help a family member moving out state. We also got a trailer hitch install later in the week. He spent the time with us to look at multiple way to do the move.

DANIEL N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ric b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim T.  |  Overall Experience 
Rating:
5.0

Ron the onsight manager was always welcoming. And was a exemplary Reprsenitive of Uhaul. Always had a smile on his face and knew me by name. Thank you Ron!

Rodney W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hanna B.  |  Overall Experience 
Rating:
4.0

2 out of 3 clerks were very helpful and kind;. Overall.experience. Renting storage unit from Zachery was very pleasant. He was professionally patient, helpfu,l and kind. Props to him!!

Kary K.  |  First Impressions 
Rating:
4.0

Good morning Ron I have a safety issue as I came in Sunday to put stuff into my unit. However wasn't able to as there has been an additional lock put on for some unknow reason? I chose your storage facilities because of safety reasons! I cant have surprises like that when I come as I have been being Stocked & Harassed since September. When you have time to reply to me regarding this matter please text me with communications if possible. Thank You Marcie Thorson Have a Blessed day😇 Show quoted text

marcy t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nanci M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DAVID A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rci a.  |  Overall Experience 
Rating:
5.0

!!!great customer service!!!

michael d.  |  First Impressions 
Rating:
5.0

Mgr. Ron is the best uhaul manager of any site in any city across the United States and back home to Oregon once again.

Janis V.  |  Overall Experience 
Rating:
3.0

We got a 2 or 3 bedroom space in storage got to our destination and the 2 and 3 bedroom storages are all up 3 landings not exactly the easy way of moving would have been nice to know before getting my hopes up in Salem Oregon to my over hour journey 3 storages later not fun I ended up going to 3 separate uhaul storage places . Let people know the large storage places are gonna be on 3rd landing right off the bat .Thanks ,Other than that my experience was a good one

Louann F.  |  First Impressions 
Rating:
5.0

Awesome as usual! From a customer of many years for rentals across the USA and back. Plus years of storage lockers use. My favourite place to rent trucks and storage. Janis L. Vigil 757-266-2781

Janis V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NICHOLAS P.  |  First Impressions 
Rating:
5.0

It would not had happened if not for Store manager Ron. Very good rep.

Tim T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jay y.  |  Overall Experience 
Rating:
5.0

The people at the desk were so friendly!

Michaela C.  |  First Impressions 
Rating:
1.0

There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I’m thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I’ve always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.

joe s.  |  Overall Experience 
Rating:
3.0

I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.

Nyaira D.  |  Overall Experience 
Rating:
3.0

Someone was able to get in the unit and make off with a lot of electronics.

colleen j.  |  Overall Experience 
Rating:
5.0

We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.

Carl R.  |  Overall Experience 
Rating:
1.0

General manager let’s people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don b.  |  Overall Experience 
Rating:
5.0

I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.

sylvia r.  |  First Impressions 
Rating:
5.0

This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.

Penny W.  |  Overall Experience 
Rating:
4.0

manager was very helpfull

wallace s.  |  First Impressions 
Rating:
5.0

Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.

Jim C.  |  Overall Experience 
Rating:
4.0

Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.

Janis V.  |  Overall Experience 
Rating:
5.0

Great Service! Thank you!

russ l.  |  Overall Experience 
Rating:
5.0

At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.

Anastasiya M.  |  First Impressions 
Rating:
5.0

Very nice, friendly staff.

Barbara h.  |  Overall Experience 
Rating:
5.0

Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.

Elisabeth G.  |  Overall Experience 
Rating:
4.0

They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul

michelle m.  |  Overall Experience 
Rating:
5.0

Best U-haul experience I’ve ever had! Great friendly, helpful people. I will definitely use them again!

Barbara h.  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.

jason L.  |  Overall Experience 
Rating:
5.0

U-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!

Brad M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Thank you.

Jayne H.  |  First Impressions 
Rating:
2.0

Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else

Serina S.  |  Overall Experience 
Rating:
5.0

Very good serivce

Christopher S.  |  Overall Experience 
Rating:
5.0

Great experience

aaron p.  |  Overall Experience 
Rating:
5.0

Good job!

Gene B.  |  First Impressions 
Rating:
5.0

.

frank c.  |  First Impressions 
Rating:
4.0

Clean facility but units are not accessible outside of uhaul business hours.

Patrick H.  |  Overall Experience 
Rating:
4.0

People were helpful

natasha a.  |  First Impressions 
Rating:
5.0

I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.

LINN T.  |  Overall Experience 
Rating:
4.0

There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.

Shanyn D.  |  Overall Experience 
Rating:
5.0

It was nice doing business with you .

Juliet M.  |  Overall Experience 
Rating:
3.0

My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear

april r.  |  Overall Experience 
Rating:
5.0

A good experience.

Michael K.  |  Overall Experience 
Rating:
5.0

My driver was awesome

Jessica C.  |  Overall Experience 
Rating:
5.0

I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!

jannet r.  |  Overall Experience 
Rating:
4.0

na

Lois G.  |  Overall Experience 
Rating:
5.0

Great people to wirk with

Buzz W.  |  Reservation 
Rating:
5.0

staff was kind and courteous even though i was crabby from 2 days on the road :)

Lois G.  |  Reservation 
Rating:
4.0

Friendly staff, clean well maintained equipment

GARY S.  |  Reservation 
Rating:
2.0

The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!

corie i.  |  Overall Experience 
Rating:
5.0

Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.

Avery B.  |  Overall Experience 
Rating:
1.0

Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor

Miriam p.  |  Reservation 
Rating:
5.0

Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.

Erika F.  |  Overall Experience 
Rating:
4.0

I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!

Christina P.  |  Overall Experience 
Rating:
5.0

Thank you for a place to keep my stuff.

markitta w.  |  Overall Experience 
Rating:
5.0

I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.

Renee A.  |  Overall Experience 
Rating:
5.0

The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron

Steve J.  |  Overall Experience 
Rating:
5.0

Always helpful

LAYNIE R.  |  Overall Experience 
Rating:
5.0

The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!

Kevin S.  |  Overall Experience 
Rating:
5.0

Friendly and well maintained

briana k.  |  Overall Experience 
Rating:
5.0

Thanks

Roberta D.  |  Overall Experience 
Rating:
5.0

Thank you for working with me on my late payments.

dianna d.  |  Overall Experience 
Rating:
4.0

Friendly staff

Patrick F.  |  Overall Experience 
Rating:
5.0

Best storage location in SE Portland

Michael P.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Definitely would use them again

LEE A.  |  Overall Experience 
Rating:
5.0

Great manager! Ver attentive, always worked with me.

don d.  |  Overall Experience 
Rating:
1.0

The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!

Tony P.  |  Overall Experience 
Rating:
5.0

See above

ralph h.  |  Overall Experience 
No reviews have been submitted for this location.

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