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Nicholas S | Overall Experience
Customer Reviews for U-Haul Storage of Loves Park
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you great place
MARY G | Overall ExperienceNa
Corey A | First ImpressionsI stored my items there for a little over a year. When I came to open my door there were rats droppings all at the front door with nesting pieces. There were rats droppings all over my items to the back of the unit. I had to throw away my mattress and boxspring as there were feces and what looked like rat urine all over a year old bed. I threw away a chair as well. All of my items had to be sanitized twice to get the disgusting smell of urine out of them. I will NEVER store my things in an outdoor UHaul facility again!!
June S | Overall ExperienceThe rent increases were the real source of irritation. When I called to check and see what I needed to do for the move out I was told one thing and then when I got to the office I was told something completely different... I guess I feel like you know everybody should be on the same page when you're talking to customers.
BRUCE H | Overall ExperienceThanks
Frank B | Overall ExperienceThere was only one unit available...the smallest. Said it would hold a 1br it 2be apt...didn't even hold 1/3 of my 2br apt!!
Terri L | First ImpressionsJustin was very helpful
Ann W | First ImpressionsVery helpful.. highly recommend
Judith V | First ImpressionsThey no way for you to leave a empty box. The staff refused to check me out, because, there is a small box broken down in a garbage bag I'm 70 and walked around the storage looking for a garbage can, Justin was rude and told he was going to keep changing my account,as long as the bag was there I'm in Atlanta ga. I've been moving with you for over ,20 years.
johnella m | Overall ExperienceI would only charge the location, make it closer in town or more storage locations. Perfect price range, it fills like you're not getting robbed of all your money like other places.
Erton H | First ImpressionsWill did a great job getting me signed up. At the loves park Il store. Great customer service. Highly recommend to my family and friends
John F | First ImpressionsA 12% rate increase is not acceptable to me..... So you lost a good customer.
Pam R | Overall ExperienceJustin was extremely helpful and professional. I've rented a truck 2 times and now storage unit. I'm not crazy about the after hours bringing a truck back, but during operating hours there's less headache with the staff helping.
Richard R | First ImpressionsSorry i had to leave but if i have to move again and need a storage space in the near future i will be back thank you for you service
DIONE D | Overall ExperienceGreat storage units and wouldn't hesitate to use them again. Good Staff
King D | Overall ExperienceMoved out of the storage unit and they keep trying to charge me. Will never get anything from uhaul again!
NICK B | Overall Experience