Comentarios del cliente para U-Haul Storage of Glenwood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Glenwood

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Ashley T.
Grado:

El cliente no dejó un comentario.

Brent B.
Grado:

El cliente no dejó un comentario.

RYAN T.
Grado:

This Uhaul location is by far the best. Customer service is exceptional. Your order will be expedited. Your equipment will be ready and waiting for you. Everything is clean.

Michael N.
Grado:

Your computer system is bad. The people who work there and the equipment is good, but half the time I go to U-Haul, they have to manually enter my card information instead of being able to use the chip or the magnetic strip. There are usually several people waiting in line, so if they have to do this for each person, it adds up to a lot of unnecessary waiting time for the people in line, and undue pressure on the people working there. I really like the people and products at U-Haul, but you're computer system is the worst of any of the many places I shop.

leslie S.
Grado:

El cliente no dejó un comentario.

Steven H.
Grado:

Great job on the young man getting the trailer ready. Way to hustle.

SAMUEL G.
Grado:

The staff rocked!

Judy W.
Grado:

El cliente no dejó un comentario.

Timothy B.
Grado:

Great to work with the competent staff that knew their stuff and helped me throughout the loading .

Jacob A.
Grado:

Great customer service and very friendly!

James K.
Grado:

El cliente no dejó un comentario.

Clark L.
Grado:

El cliente no dejó un comentario.

Brian N.
Grado:

El cliente no dejó un comentario.

Matthew D.
Grado:

Please remove or clean up after the vagrants that have defecated between the vehicles. Should someone be doing a thorough walk around, they may step in human feces( yes I did). Otherwise a perfect rental experience.

Rick D.
Grado:

Check the tires air pressure.

JAMES J. | Overall Experience |
Grado:

The rates keep rising, making it difficult to keep

steve K.
Grado:

Reservation Location stated that my drop off location would be Rockaway Beach when I made the reservation. Wrong!!!! Email that I received after pickup stated that the drop off location would be Tillamook. Big difference. Apparently, Springfield (Eugene) did not know that Rockaway did not accept trailers. Not a good experience!!!!!

RYAN T.
Grado:

This team, at this location, is the best in the business. Everything is clean and all of the equipment is perfectly maintained. The customer service is on point. I highly recommend this uhaul.

Gloria M.
Grado:

El cliente no dejó un comentario.

Timothy F.
Grado:

Great service.

Michael W.
Grado:

El cliente no dejó un comentario.

Steven G.
Grado:

The trailer I rented needed a new axle hub cap, it was missing!

Christopher B.
Grado:

Very professional check in, I was running late getting my car dolly back by about an hour, so i called and they extended my rental out so I wasnt charged a full day for only an hour. That's excellent customer service. I will return.

davd S.
Grado:

El cliente no dejó un comentario.

Sean M. | Overall Experience |
Grado:

This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.

Edward S.
Grado:

There were no blankets in the truck.. and your customer service is very lacking the agents I spoke to where not very knowledgeable, forced me to stop at the store before I was to pick up the truck. To verify my rental. Those in the store were helpful the call center I would prefer never to speak to them again

Melissa H.
Grado:

El cliente no dejó un comentario.

Jody K.
Grado:

El cliente no dejó un comentario.

patrick W.
Grado:

Computer system very slow

Timothy Robert D.
Grado:

El cliente no dejó un comentario.

Todd W.
Grado:

The service was wonderful

RYAN T.
Grado:

These guys are simply the best.

Devon G.
Grado:

The customer service was friendly and professional. Thank You it was a great experience.

Louis O.
Grado:

Everything went smoothly. In and out relatively quickly (I called ahead and reserved the trailer) . I will be back to this location again

Timothy L.
Grado:

El cliente no dejó un comentario.

MICHAEL M.
Grado:

Great customer service

Joy S.
Grado:

The Franklin Blvd store is always wonderful.

Jennifer M.
Grado:

El cliente no dejó un comentario.

Jonathan L. | Overall Experience |
Grado:

The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Kimberley D.
Grado:

Great customer service !

ken J.
Grado:

Everything was smootb and efficient. Great teamwork among the employees. One fellow got the truck ready, as another did the transaction. I was a little early, and they got everything done before my scheduled pick up time. I didn't have to wait at all. I was able to complete my entire iob, re fuel, and return the truck in a hour and a half. I will recommend and use this service again.

Ann Marie A.
Grado:

A more expedited check out time would be great. It seems like when we do an online reservation it should be faster to pick up our vehicle. All the service people were great to work with!

Marc H.
Grado:

U Haul continues to prove that they treat their employees like crap. Two staff members on a Friday dealing with incoming and outgoing at a busy location. Shame on you

john L.
Grado:

Dropped off the trailer and left.

Catherine B. | Overall Experience |
Grado:

Wonderful experience. I will use Uhaul for all my moving and storage needs.

JOHN E.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

El cliente no dejó un comentario.

RICHARD L.
Grado:

Happy Camper!

James W.
Grado:

El cliente no dejó un comentario.

Kim E.
Grado:

Was fast and easy for pick up and drop off. Thank you The people that worked there were very friendly and helpful.

Randy G.
Grado:

El cliente no dejó un comentario.

Muhammad Mahboob A.
Grado:

El cliente no dejó un comentario.

CLYDE F.
Grado:

El cliente no dejó un comentario.

Breana C.
Grado:

It was a quick and easy drop off.

Travis R.
Grado:

El cliente no dejó un comentario.

Jeff B.
Grado:

El cliente no dejó un comentario.

Kristen A.
Grado:

El cliente no dejó un comentario.

RYAN T.
Grado:

Excellent service. This particular UHAUL provides the best quality care imaginable. Punctual, polite, and professional; these guys are the very best in the business.

Clyde F.
Grado:

don't know your great

Kyle C.
Grado:

The uhaul employees were great and really super helpful and i believe to be very professional and nice but the truck itself was very hard to drive there was something wrong with the steering it was all over the place and has about a quarter of the wheel play in the steering did not matter if loaded or not if I hadn't of been in such a time crunch i would have traded it back in but I got it as they were closing and i am sure they would have helped but by the time we were on the road to get our stuff a few hours past because we stopped and ate but I feel you should know that your employees were great and i feel that the truck needs looked at before someone gets in a wreck thank you we even rented a storage unit today. From the Glenwood uhaul

Brian M.
Grado:

El cliente no dejó un comentario.

Craig H.
Grado:

Reserved for another location and unaware of change Until I checked my email day of pickup. This local is great I had just picked one a few miles closer. Better communication would have been nice but people working here were super friendly and efficient. Great overall experience

Justin P.
Grado:

El cliente no dejó un comentario.

lisa W.
Grado:

The lady that checked me out and the young man that checked me in were awesome. I was really impressed with both of them. Great hires.

RYAN T.
Grado:

Excellent service!!!

Lisa E.
Grado:

El cliente no dejó un comentario.

tom R.
Grado:

The staff was incredibly helpful. We were renting just for a couple of hours in van. We were going to be moving a dinette set. One of the workers went out and measured between the wheel basis just to make sure everything will fit in the van. Exceptional above and beyond service!

Dan J.
Grado:

Just wish the location closer to me had the trailer I needed would have saved me a 15 mile drive in addition to the 30 ton the close one. But that's why you reserve in advance.

Trina D.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

El cliente no dejó un comentario.

Sonya G.
Grado:

El cliente no dejó un comentario.

Wesley L.
Grado:

The truck was just about empty on fuel when I picked it up. It's kind of frustrating to have to fill up before you even use it.

Matthew S.
Grado:

El cliente no dejó un comentario.

Michelle D.
Grado:

El cliente no dejó un comentario.

tim h. | Overall Experience |
Grado:

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

Keith C.
Grado:

Last time back in May 2019, rented trailer and the cable blew out my fuses for the trailer. Had to replace this time around due to not knowing it happened. I did let UHaul know that my lights were out the last day I had it.

nikayla H.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

Great experience

Jefferey R.
Grado:

Get rid of Johnny Dobbins Jr. Hot headed, confrontational and unknowledgeable. Has NO business being a manager. I will never go back to that facility while he manages it.

Donald H.
Grado:

The staff at this location were very helpful and nice. The only issue I have with this place is that it is a little cramped feeling getting in and out. But besides that it is great.

linda V.
Grado:

El cliente no dejó un comentario.

TIM K.
Grado:

El cliente no dejó un comentario.

Cameron S.
Grado:

Excellent customer service. Joney deserves a raise!! She was super friendly, professional and made alterations to my reservations quickly. I picked up my truck in under 10 minutes.

Ken B.
Grado:

Always exceeds my expectations. Thank you for being open NewYear's Day.

Mike H.
Grado:

Great service!

andreas S.
Grado:

Great, as usual. We've used this location many times and have always been taken care of. Very professional

Trina D.
Grado:

It would have been nice to have been told that it was required for me to do a mobile damage check. Not that it mattered.

Brittany W.
Grado:

The two young men working have been absolutely amazing. Fine representatives of your company! We moved here last week and have had to rent trucks a few times- every time has been seamless thanks to them, whose professionalism, coupled with their knowledge of the area, made our transition so much better. Check in, out, gas levels, everything- explained clearly, concisely and accurately. Five (hundred!) gold stars!

Thomas A.
Grado:

El cliente no dejó un comentario.

Susanne V.
Grado:

Quick to get us unhooked and finish paperwork

Bryan L.
Grado:

El cliente no dejó un comentario.

Jody K. | First Impressions |
Grado:

Thanks for the friendly, prompt service

Jody K. | First Impressions |
Grado:

Timely, friendly, and helpful staff made moving-in easy.

Jody K.
Grado:

El cliente no dejó un comentario.

Christopher J.
Grado:

Great people great help

Paul H.
Grado:

I was told I'd get a discount for having to drive 20 miles around town to get the car hauler. They're not perfect but the trailer handles awesome on the highway

Brian I.
Grado:

El cliente no dejó un comentario.

JUDY V. | Overall Experience |
Grado:

Thank you

Michael V.
Grado:

El cliente no dejó un comentario.

Robin G.
Grado:

Not a thing, you guys got a great team there!

rebecca S.
Grado:

El cliente no dejó un comentario.

Briana R.
Grado:

Both workers that helped me with the pick up and return were very nice and made it fast and easy! 10/10 would recommend and will be back to this specific location for our next move!

Ken R.
Grado:

El cliente no dejó un comentario.

Erik U.
Grado:

El cliente no dejó un comentario.

Joshua S.
Grado:

The ramp was oddly shorter than any ramp on any truck I’ve gotten from Uhaul or other rentals. It really affected my move. Not only was it steeper and harder to load but it didn’t reach to the door I had loaded Out before or to the new porch area at the new location where we planned to offload. It left us offloading in the middle of a mulch bed then up Two steps. I don’t know why on a larger 26ft truck there would be that short of a ramp. It was probably 6 ft shorter than normal. Thumbs down for sure.

Tawnya C.
Grado:

El cliente no dejó un comentario.

Gary S.
Grado:

El cliente no dejó un comentario.

Matthew D.
Grado:

Favorite spot to rent a truck/van hands down.

Linda S. | First Impressions |
Grado:

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

amanda w. | First Impressions |
Grado:

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

Carolyn R. | First Impressions |
Grado:

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Michael m. | Overall Experience |
Grado:

Great experience renting a storage unit. We will be back!

Doug M. | Overall Experience |
Grado:

Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

carly s. | Overall Experience |
Grado:

It was all good.

Alex L. | Overall Experience |
Grado:

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Thomas M. | Overall Experience |
Grado:

Highly disappointing and honestly too overpriced.

Kosta D. | Overall Experience |
Grado:

The only problem I had was getting through to someone on the phone. Everything else was perfect.

Sandra F. | Overall Experience |
Grado:

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

brett m. | First Impressions |
Grado:

Good Service, was able to drop off truck quickly with no problems.

Barbara F. | Overall Experience |
Grado:

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Melvin D. | First Impressions |
Grado:

Operates like a local business!

Hanna G. | First Impressions |
Grado:

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Xander B. | First Impressions |
Grado:

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Ashley F. | Overall Experience |
Grado:

Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Sarah B. | Overall Experience |
Grado:

No comments

Carol A. | First Impressions |
Grado:

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

KATHLEEN K. | Overall Experience |
Grado:

Excellent help every time. Outstanding!

Mitchell B. | First Impressions |
Grado:

Very pleasant experience. Very nice staff

Amber H. | Overall Experience |
Grado:

Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Barbara F. | First Impressions |
Grado:

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

nikki g. | Overall Experience |
Grado:

I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Nancy S. | First Impressions |
Grado:

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Ron S. | First Impressions |
Grado:

Thanks for your help and assistance. I am very pleased with achieving my needs.

ADRIANA M. | Overall Experience |
Grado:

Thanks for the water!

Sara D. | Overall Experience |
Grado:

The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Kathy L. | Overall Experience |
Grado:

Very good

Matthew C. | Overall Experience |
Grado:

thank you

Robert G. | Overall Experience |
Grado:

Great Experience.

marshall w. | Overall Experience |
Grado:

👍

DAVE H. | Overall Experience |
Grado:

Excellent Service and facility.

Jeremy E. | Overall Experience |
Grado:

Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

ROBERT P. | Overall Experience |
Grado:

Good service, attention to security, clean facility.

Kimberly P. | Overall Experience |
Grado:

Anytime had need to work with staff and facility all went well and efficient

nikki g. | Reservación |
Grado:

Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Christopher C. | Reservación |
Grado:

Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Michelle W. | Overall Experience |
Grado:

Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Robby F. | Reservación |
Grado:

When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

deborah w. | Overall Experience |
Grado:

Love you guys.

Lynne F. | Reservación |
Grado:

Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Kevin S. | Overall Experience |
Grado:

Thank you.

kathy g. | Reservación |
Grado:

Very helpfuf. Cancel storage.

Ray S. | Overall Experience |
Grado:

.

Steve S. | Overall Experience |
Grado:

information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

kayle p. | Overall Experience |
Grado:

Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

colleen c. | Reservación |
Grado:

I didn't use storage

Barbara J. | Overall Experience |
Grado:

This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Jalin W. | Overall Experience |
Grado:

Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Lisette B. | Overall Experience |
Grado:

The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

JOEL W. | Overall Experience |
Grado:

Clean secure facility. Friendly helpful staff.

Jalin W. | Reservación |
Grado:

Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

SALLI JO O. | Overall Experience |
Grado:

The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

ashley w. | Reservación |
Grado:

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Cindy S. | Reservación |
Grado:

The team ran an efficient well run operation providing impeccable service and direction

OWEN N. | Overall Experience |
Grado:

Well taken care of

JImmy G. | Overall Experience |
Grado:

Thank you

JOHN A. | Overall Experience |
Grado:

Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

Harriet R. | Overall Experience |
Grado:

Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

DANIEL E. | Overall Experience |
Grado:

The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

amanda g. | Overall Experience |
Grado:

The lady that worked there was very helpful both times. We where thier during our pick up and drop off

MICHAEL M. | Overall Experience |
Grado:

Johnny is an outstanding manager he made our move so much easier I'll always be grateful

No reviews have been submitted for this location.

Back
To Top