Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News

5,634 reviews

14861 Warwick Blvd   Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis, Next door to WaWa on Warwick blvd and beechmount)

(757) 877-6062

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 877-6062

14861 Warwick Blvd
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis, Next door to WaWa on Warwick blvd and beechmount)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KENDRIC MCKNIGHT 
Rating:
5.0

The rental experience was great throughout. I was very impressed with the service and whole process.

Paul Thompson 
Rating:
5.0

Customer did not leave a comment.

Yolanda Jackson 
Rating:
5.0

Excellent rep that helped me find the right option. Entire process was very smooth. Will absolutely do business with this location again.

Glen Knowles 
Rating:
5.0

Customer did not leave a comment.

Sidney Screws 
Rating:
1.0

Customer did not leave a comment.

Marlyn Schwander 
Rating:
4.0

That was the worst uhual truck I've ever rented. The trucks steering wheel is so loose you spend the entire trip adjusting to keep it going straight. Then the ramp was so worn that it was slippery. We all felt extremely unsafe going up and down the ramp. The ride was overly rough. That particular truck needs to retire. It was high milage and you could feel it.

Aaron Brinkley 
Rating:
5.0

Cab smelled of cigarettes. It was kind of making me sick but besides that, good truck👍🏾 Jessica at the front desk was awesome.

Tajah Haward 
Rating:
5.0

Try keep in touch with cellphones

Ally Kackoyi 
Rating:
5.0

Customer did not leave a comment.

Sandra schmitz-butts 
Rating:
5.0

Customer did not leave a comment.

Neal Keen 
Rating:
5.0

n/a

DON MANN 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL PRESTON 
Rating:
5.0

Customer did not leave a comment.

Juanita Ricks 
Rating:
5.0

Nothing everything was great when I rented the van the employer, that was at the counter explained everything to me very well, and she was very polite.

Jean Russo 
Rating:
5.0

Arnold is a great and friendly GM. Store was very busy but the the professionalism of the staff was excellent. Customers were in and out in 5ish minutes or less

RAYMONDDANIEL SALLARD 
Rating:
5.0

Customer did not leave a comment.

George Nygaard 
Rating:
5.0

On all trailers wheel lug nuts need to be tightened. Before I packed trailer lug nuts were tightened. Trailer tires were new and body clean.

daniel mcelroy 
Rating:
5.0

The truck I used needed an oil change but besides that it was great !

Tara Phillips 
Rating:
4.0

Customer did not leave a comment.

Dermont Williams 
Rating:
4.0

Customer did not leave a comment.

Christopher Capps 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Burnham 
Rating:
3.0

Driving this truck was terrifying to say the least. 1st and 2nd gear sounded like every cylinder had a misfire then the rest sounded like a distant jackhammer, the bumper was held on by 4 large zip ties, and the suspension sent us flying out of our seats at the smallest road imperfection. Then once we arrived and started unloading, we found that there was a crack in the roof that let rain in and soaked all of our stuff. We dropped the truck off and informed the employee who had no concern whether the truck is a death trap or not. I do not recommend using this particular uhaul store if you can avoid it.

Benny Vanover 
Rating:
5.0

Customer service was awesome and well focus on each customer needs . Thank you so much.

Rose Gray 
Rating:
5.0

Customer did not leave a comment.

Larry Quillopo 
Rating:
5.0

Customer did not leave a comment.

REBECCA AIRHART 
Rating:
5.0

Thanks for your service

Helson Rodriguez 
Rating:
3.0

Make sure that the vehicle does not leak inside on your stuff.

Regina Lipscomb 
Rating:
5.0

I drive past 5 Uhaul locations to use this location. The staff and equipment and hours of operation are always excellent.

Mike Vaughan 
Rating:
5.0

The pick up and drop off was great for me. Nothing needs to change in my opinion.

George Matthews III 
Rating:
5.0

Customer did not leave a comment.

David Sulouff 
Rating:
5.0

Have trucks available at pick up times

Tawnya Best 
Rating:
5.0

Customer did not leave a comment.

Magdadeen Ghazali 
Rating:
5.0

Customer did not leave a comment.

Jermont Lankford 
Rating:
5.0

Customer did not leave a comment.

Julio Cardenas 
Rating:
5.0

The gas gauge on the van did not work. The tires are worn.

Bill Wesley 
Rating:
3.0

Customer did not leave a comment.

Chelsea Ashley 
Rating:
5.0

Customer did not leave a comment.

Allan Walls 
Rating:
4.0

$140.00 for 8hrs for a local move of less than 40 miles in a truck that cut off on me twice is absolutely ridiculous. Not inspecting or maintaining your vehicles is not good a policy at all. I will be notifying VA state police in regards to this policy. Worst experience ever, and I've used Uhaul many times in recent years, I won't ever use the company again, and would never refer it either. Please do better!

Angela Martin 
Rating:
5.0

Very good customer service

Jimmy Clements 
Rating:
5.0

Very good costumer service

mohammad ata 
Rating:
5.0

Customer did not leave a comment.

Linda Byrne 
Rating:
2.0

Make sure the equipment being ordered is being supplied. I was first told I ordered something I did not order. Then I was told they didnt have what I did order. I then had to pay additional cost for something I did not want, but had no choice but to get to complete my move.

Shaniqua Johnson 
Rating:
5.0

Your team were professional and friendly. They were outstanding Representatives for U-Haul

Alfred B Myers 
Rating:
5.0

I really enjoy the customer service, both face to face and on the telephone, from all the U-haul personnel... kudos to U-haul

Alfred Limary 
Rating:
5.0

Very friendly service, they helped me with everything I needed

Miguel Ruiz 
Rating:
5.0

Customer did not leave a comment.

Christopher Thornton 
Rating:
5.0

Customer did not leave a comment.

Ann-marie Landreneau 
Rating:
5.0

Very nice personal

John wheatley 
Rating:
5.0

Affordable. Easy to rent! The process was flawless

Eric White 
Rating:
4.0

Acknowledge the customer when entering your establishment.

karl wray 
Rating:
5.0

Great service and flexible staff

freddie giddens 
Rating:
5.0

Shawn was great to work with and the trailer was exactly what we needed to move the kitchen cabinets we purchased.

DYANAMCGLOTHLIN STEELY 
Rating:
4.0

Customer did not leave a comment.

Chiquita Winfield 
Rating:
5.0

Fast service technician came out and unhooked the trailer and closed out my account straight away.

Regina Keitt 
Rating:
5.0

Customer did not leave a comment.

Gloria Granison 
Rating:
2.0

Customer did not leave a comment.

Robert WILSON 
Rating:
5.0

Little more run in the front cabin

AUDREY SIMMONS 
Rating:
1.0

They tell you one charge that they close out your account, but split 2 charges on your account. I don't appreciate that. Tell me what I owe from the beginning. You tell me the right price and said that's all I owe. And then you charge me another hundred and something dollars I don't like that

Lynne Thomas 
Rating:
2.0

Was informed less than 24 hours before pickup the truck I wanted would be at this location and not the one I chose. Once I got there, the employees seemed unaware I should have been picking up. Checkout took over 30 mins for them to give me the keys. Truck was outdated and old and needed upkeep. Poor experience overall.

Christopher Marchand 
Rating:
5.0

Customer did not leave a comment.

Olivia Ivey 
Rating:
5.0

Customer did not leave a comment.

Tania Glenn 
Rating:
5.0

Customer did not leave a comment.

Lakeva Brown 
Rating:
4.0

Please make sure all lights are working please check bulbs

ROBERT SIMS 
Rating:
5.0

The trucks alignment was off a little but overall great experience with the employees.

LARRY QUILLOPO 
Rating:
3.0

Didn’t receive any confirmation that my return was successful. Never received a final receipt for my rental.

Nikul Patel 
Rating:
5.0

Customer did not leave a comment.

mercede Pough 
Rating:
5.0

U all rent a car business ! Oh yea Thanks .

HUDSONWASHINGTON HOSANG 
Rating:
5.0

Customer did not leave a comment.

Shanda Winn 
Rating:
5.0

Everything was top tier. Easy to make the reservation, the truck was clean, and the price was affordable. I needed a moving van for a few loads to transport my furniture about 12 miles. I’ll definitely use them in the future and highly recommend.

Dorrie Neveau 
Rating:
5.0

Customer did not leave a comment.

Hellen Monroe 
Rating:
5.0

Customer did not leave a comment.

Amber Clark 
Rating:
5.0

Customer did not leave a comment.

Bria Pettit 
Rating:
3.0

The young lady that helped me was AWESOME. She was understanding when I started to freak out at everything going wrong when I was in such a time crunch. The older gentleman is nice enough but didn't effectively answer questions I had. The website messed up my reservation, I checked no to everything extra but when I got there I was being charged for a dolly and furniture pads. Because I started it online she had to dump the whole thing and start over. I've never had to get the insurance before when I've used the truck/cargo van. And if I had to have it the online reservation shouldn't let me unchecked it. And suddenly if I'm using a debit card it's automatically $100?? That should also be disclosed way ahead of time. The people? Great. The website? Needs work

Shannon Redlin 
Rating:
4.0

Customer did not leave a comment.

Jason Race 
Rating:
5.0

Love this drop off location...the staff there is always great!

Fred Michaux 
Rating:
5.0

Customer did not leave a comment.

Gary Fortin 
Rating:
4.0

Customer did not leave a comment.

gloria mingee 
Rating:
5.0

Customer did not leave a comment.

LEO PINKARD 
Rating:
5.0

Great staff. Very fun people. I can tell that they like there job. Keep up the cool vibe. 01-05-24 staff. 💯

Dwanna Singh 
Rating:
5.0

Customer did not leave a comment.

RICHARDJ PLACHTA 
Rating:
5.0

Everything was good people were very friendly and courteous and helpful equipment was in good shape had no problems. Everybody did a wonderful job up there and they were very helpful I would definitely refer to friends and family.

Colby Maddox 
Rating:
5.0

Good

Cuong Vo 
Rating:
5.0

Customer did not leave a comment.

Lakisha Tabb 
Rating:
1.0

Still being charged for gas after the worker said I was good. Never getting from this place again.

Triston Fields 
Rating:
3.0

Customer did not leave a comment.

Letisha Brown 
Rating:
4.0

Customer did not leave a comment.

Jeheyiba Mewell 
Rating:
2.0

Not charge me more that you are supposed to.

Devin shadrick 
Rating:
4.0

Had to travel a day earlier and 15 miles further to pick up our scheduled 10 foot truck, but I did appreciate being for warned in advance that this may happen. The attendant at this location was great and we lucked out with a pretty new and clean truck!

Leslie Huml 
Rating:
5.0

Best Uhaul in New Port news. Arnold and Yessica is the Best

ERIC WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Oscar Soto Irizarry 
Rating:
3.0

Over priced

Simonia Lyles 
Rating:
3.0

Trailer tier was bald and had cords showing they couldn’t change it so I had to call roadside assistance to get it changed

Edward Tucker 
Rating:
5.0

Arnold was very courteous upon arriving! And Bruce was very helpful upon returning truck. My experience at the Denbigh UHaul center was easy going and all information was presented and understood!!

Heather Woods 
Rating:
5.0

Great service Great staff

ERIC WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Rufino Quinones 
Rating:
4.0

My black box for toys and things was torn up it was not safely covered

Beverly Drake 
Rating:
4.0

Make the trucks easier to find at pickup

VERA DILLON 
Rating:
3.0

Double charged

WARRENKELLY BUTLER 
Rating:
5.0

Customer did not leave a comment.

Earnest Daniels 
Rating:
5.0

Customer did not leave a comment.

Criscelda Kersey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Huell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criscelda Kersey  |  First Impressions 
Rating:
5.0

Uhaul excellent with their service and convenient to me because I needed a truck to move my stuff into storage and they even had storage unit as well. So I didn't had to look for any storage at all just a one stop service.

Easther Terry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Mattox  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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