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KENDRIC MCKNIGHTCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental experience was great throughout. I was very impressed with the service and whole process.
Paul ThompsonExcellent rep that helped me find the right option. Entire process was very smooth. Will absolutely do business with this location again.
Glen KnowlesThat was the worst uhual truck I've ever rented. The trucks steering wheel is so loose you spend the entire trip adjusting to keep it going straight. Then the ramp was so worn that it was slippery. We all felt extremely unsafe going up and down the ramp. The ride was overly rough. That particular truck needs to retire. It was high milage and you could feel it.
Aaron BrinkleyCab smelled of cigarettes. It was kind of making me sick but besides that, good truck👍🏾 Jessica at the front desk was awesome.
Tajah HawardTry keep in touch with cellphones
Ally Kackoyin/a
DON MANNNothing everything was great when I rented the van the employer, that was at the counter explained everything to me very well, and she was very polite.
Jean RussoArnold is a great and friendly GM. Store was very busy but the the professionalism of the staff was excellent. Customers were in and out in 5ish minutes or less
RAYMONDDANIEL SALLARDOn all trailers wheel lug nuts need to be tightened. Before I packed trailer lug nuts were tightened. Trailer tires were new and body clean.
daniel mcelroyThe truck I used needed an oil change but besides that it was great !
Tara PhillipsDriving this truck was terrifying to say the least. 1st and 2nd gear sounded like every cylinder had a misfire then the rest sounded like a distant jackhammer, the bumper was held on by 4 large zip ties, and the suspension sent us flying out of our seats at the smallest road imperfection. Then once we arrived and started unloading, we found that there was a crack in the roof that let rain in and soaked all of our stuff. We dropped the truck off and informed the employee who had no concern whether the truck is a death trap or not. I do not recommend using this particular uhaul store if you can avoid it.
Benny VanoverCustomer service was awesome and well focus on each customer needs . Thank you so much.
Rose GrayThanks for your service
Helson RodriguezMake sure that the vehicle does not leak inside on your stuff.
Regina LipscombI drive past 5 Uhaul locations to use this location. The staff and equipment and hours of operation are always excellent.
Mike VaughanThe pick up and drop off was great for me. Nothing needs to change in my opinion.
George Matthews IIIHave trucks available at pick up times
Tawnya BestThe gas gauge on the van did not work. The tires are worn.
Bill Wesley$140.00 for 8hrs for a local move of less than 40 miles in a truck that cut off on me twice is absolutely ridiculous. Not inspecting or maintaining your vehicles is not good a policy at all. I will be notifying VA state police in regards to this policy. Worst experience ever, and I've used Uhaul many times in recent years, I won't ever use the company again, and would never refer it either. Please do better!
Angela MartinVery good customer service
Jimmy ClementsVery good costumer service
mohammad ataMake sure the equipment being ordered is being supplied. I was first told I ordered something I did not order. Then I was told they didnt have what I did order. I then had to pay additional cost for something I did not want, but had no choice but to get to complete my move.
Shaniqua JohnsonYour team were professional and friendly. They were outstanding Representatives for U-Haul
Alfred B MyersI really enjoy the customer service, both face to face and on the telephone, from all the U-haul personnel... kudos to U-haul
Alfred LimaryVery friendly service, they helped me with everything I needed
Miguel RuizVery nice personal
John wheatleyAffordable. Easy to rent! The process was flawless
Eric WhiteAcknowledge the customer when entering your establishment.
karl wrayGreat service and flexible staff
freddie giddensShawn was great to work with and the trailer was exactly what we needed to move the kitchen cabinets we purchased.
DYANAMCGLOTHLIN STEELYFast service technician came out and unhooked the trailer and closed out my account straight away.
Regina KeittLittle more run in the front cabin
AUDREY SIMMONSThey tell you one charge that they close out your account, but split 2 charges on your account. I don't appreciate that. Tell me what I owe from the beginning. You tell me the right price and said that's all I owe. And then you charge me another hundred and something dollars I don't like that
Lynne ThomasWas informed less than 24 hours before pickup the truck I wanted would be at this location and not the one I chose. Once I got there, the employees seemed unaware I should have been picking up. Checkout took over 30 mins for them to give me the keys. Truck was outdated and old and needed upkeep. Poor experience overall.
Christopher MarchandPlease make sure all lights are working please check bulbs
ROBERT SIMSThe trucks alignment was off a little but overall great experience with the employees.
LARRY QUILLOPODidn’t receive any confirmation that my return was successful. Never received a final receipt for my rental.
Nikul PatelU all rent a car business ! Oh yea Thanks .
HUDSONWASHINGTON HOSANGEverything was top tier. Easy to make the reservation, the truck was clean, and the price was affordable. I needed a moving van for a few loads to transport my furniture about 12 miles. I’ll definitely use them in the future and highly recommend.
Dorrie NeveauThe young lady that helped me was AWESOME. She was understanding when I started to freak out at everything going wrong when I was in such a time crunch. The older gentleman is nice enough but didn't effectively answer questions I had. The website messed up my reservation, I checked no to everything extra but when I got there I was being charged for a dolly and furniture pads. Because I started it online she had to dump the whole thing and start over. I've never had to get the insurance before when I've used the truck/cargo van. And if I had to have it the online reservation shouldn't let me unchecked it. And suddenly if I'm using a debit card it's automatically $100?? That should also be disclosed way ahead of time. The people? Great. The website? Needs work
Shannon RedlinLove this drop off location...the staff there is always great!
Fred MichauxGreat staff. Very fun people. I can tell that they like there job. Keep up the cool vibe. 01-05-24 staff. 💯
Dwanna SinghEverything was good people were very friendly and courteous and helpful equipment was in good shape had no problems. Everybody did a wonderful job up there and they were very helpful I would definitely refer to friends and family.
Colby MaddoxGood
Cuong VoStill being charged for gas after the worker said I was good. Never getting from this place again.
Triston FieldsNot charge me more that you are supposed to.
Devin shadrickHad to travel a day earlier and 15 miles further to pick up our scheduled 10 foot truck, but I did appreciate being for warned in advance that this may happen. The attendant at this location was great and we lucked out with a pretty new and clean truck!
Leslie HumlBest Uhaul in New Port news. Arnold and Yessica is the Best
ERIC WILLIAMSOver priced
Simonia LylesTrailer tier was bald and had cords showing they couldn’t change it so I had to call roadside assistance to get it changed
Edward TuckerArnold was very courteous upon arriving! And Bruce was very helpful upon returning truck. My experience at the Denbigh UHaul center was easy going and all information was presented and understood!!
Heather WoodsGreat service Great staff
ERIC WILLIAMSMy black box for toys and things was torn up it was not safely covered
Beverly DrakeMake the trucks easier to find at pickup
VERA DILLONDouble charged
WARRENKELLY BUTLERUhaul excellent with their service and convenient to me because I needed a truck to move my stuff into storage and they even had storage unit as well. So I didn't had to look for any storage at all just a one stop service.
Easther Terry | First Impressions