Customer Reviews for U-Haul Moving & Storage of Worthington

2,772 reviews

7510 Worthington Galena Rd   Worthington, OH 43085
(Worthington, next to Worthington Industries)

(614) 785-1101

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(614) 785-1101

7510 Worthington Galena Rd
Worthington, OH 43085
(Worthington, next to Worthington Industries)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christi Adams  |  Overall Experience 
Rating:
5.0

Excellent experience!. Truck was out front and ready for us. Clean, nice ride. Lady at the desk was nice, and got us out of there quickly.

Tracy Woidtke 
Rating:
5.0

Customer did not leave a comment.

Erin Karga 
Rating:
5.0

Customer did not leave a comment.

tionna maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Pfeiffer 
Rating:
5.0

Customer did not leave a comment.

Michael Jasiewicz 
Rating:
5.0

I was very satisfied with all of my belongings stored at your facility. I would highly recommend your company.

elen tate  |  Overall Experience 
Rating:
5.0

The staff here was super helpful every time I needed to chat with them. If I ever need storage space and/or a vehicle for moving, I’ll be calling them again!

JULIANA TUFANO  |  Overall Experience 
Rating:
4.0

The location is in a safe area and the employees are extremely knowledgeable and polite. The location could use some more parking.

Tim Moore 
Rating:
3.0

Customer did not leave a comment.

Sujankumar Hasthavaram 
Rating:
5.0

Customer did not leave a comment.

Michael Benoit 
Rating:
5.0

Customer did not leave a comment.

Eleanor Hart 
Rating:
5.0

Customer did not leave a comment.

phil tamayo 
Rating:
5.0

Customer did not leave a comment.

MICHELE ELEK 
Rating:
5.0

Customer did not leave a comment.

Julie Williams  |  First Impressions 
Rating:
3.0

The truck was impossibly filthy. Impossibly. There really is no option for moving but this was next level disgusting.

Christopher Bell 
Rating:
5.0

Customer did not leave a comment.

Julie Williams 
Rating:
5.0

Customer did not leave a comment.

LYNN RENEAU 
Rating:
5.0

Customer did not leave a comment.

laimutis Petkevicius 
Rating:
5.0

Customer did not leave a comment.

Laura Dolan 
Rating:
5.0

Customer did not leave a comment.

Steve Denny 
Rating:
4.0

Customer did not leave a comment.

Robert Clark 
Rating:
5.0

Customer did not leave a comment.

JOSHUA KROMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Bonk 
Rating:
5.0

Customer did not leave a comment.

phyllis davis 
Rating:
5.0

Great staff she was by herself and was working

Shawn Tatum 
Rating:
3.0

I would recommend this place if they live close by otherwise no, the manager there was very argumentative

Patricia Wilde 
Rating:
5.0

Location was closed when truck returned. THERE WAS A HEADLIGHT THAT WAS BURNED OUT.

Michael Fowler 
Rating:
5.0

Customer did not leave a comment.

Nikhil Lothumalla 
Rating:
5.0

Super easy. Took the keys, asked a few questions and I was on my way!

Jordan Portlock 
Rating:
5.0

Customer did not leave a comment.

Steve Carroll 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BECKERT 
Rating:
5.0

Nothing needed. Staff on-site was awesome and helpful!

Larry Hayner 
Rating:
5.0

None!

MARIANA HERNANDEZ MARTIN 
Rating:
3.0

I wasn’t told I needed a lock for the truck

Karen Moore 
Rating:
5.0

Customer did not leave a comment.

Juli Shultz 
Rating:
5.0

Customer did not leave a comment.

Brad Wentz 
Rating:
4.0

Customer did not leave a comment.

Deylyne Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merry Troper 
Rating:
2.0

The access is limited but otherwise personnel a equipment was satisfactory

gary george 
Rating:
5.0

Great staff! Kaylin is awesome!

Juli Shultz 
Rating:
5.0

Customer did not leave a comment.

Tony Saliba 
Rating:
5.0

My move could not have gone better.Thanks for everything.

Lawrence Baranski 
Rating:
1.0

The 5x8 trailer came off the hitch ball while driving. I was stuck on a major expressway with your trailer tongue laying on the pavement behind the tow vehicle. Your trailer did damage to my vehicle and I am stuck running around getting quotes and estimates to repair my vehicle. Your agent installed the trailer to my hitch. An emergency service was called to fix the issue. He put the trailer back on the hitch ball tightened the nut, but the trailer still came off the hitch ball. Very disappointed in the lack of urgency to get the issue resolved.

daniel froehlich 
Rating:
5.0

The manager was friendly and efficient. I would have preferred to have a print copy of the contract before I left with the trailer.

Mary Lightbody 
Rating:
5.0

Great experience. Very easy.

Annina Parini 
Rating:
4.0

Shaved me for gas that I feel I should not have been charged and the way you do that now is wrong it should be full when we pick up and full when we return it you can't tell how full it is by judging in between 3/4 and full and that's where I put which was above where I picked it up. NOT HAPPY.

Danny Grogan 
Rating:
5.0

All good

James Bernhardt 
Rating:
5.0

Customer did not leave a comment.

LAHCEN AHORIG 
Rating:
5.0

The manager is in a class of her own very knowledgeable, friendly and kind, she is the type of person that makes me want to establish a long term working relationship with. I am unable to express my gratitude for the comfort she provided. My situation was last minute with a lot on the line. She helped make everything ok. I am an amputee a veteran and I was in a bad place. But today I’m without worry for my belongings

Brad Gray 
Rating:
4.0

Customer did not leave a comment.

Brian Steele 
Rating:
2.0

There was one worker there trying to keep things running but basically the front office was left empty much of the time. Overall it was understaffed. Worker was not particularly personable, possibly because they were rushed and overworked. For the online reservation with self-service checkout you would expect the vehicle to be out front and ready to go. However it was locked behind the gate so even with a presumably self-service reservation had to wait around for the worker to appear to get the vehicle brought front

DAVID MUSKATEL 
Rating:
5.0

Customer did not leave a comment.

Denise Ruddock 
Rating:
5.0

Great customer Service!

Eric Castle 
Rating:
4.0

Put more gas in the truck. How bad is it when you might have to put gas in the truck just to use it! Thankfully my move was close.

Edward Kready 
Rating:
1.0

What would've been a 3-4 hour move turned into an all day event because the truck tire popped. The mechanic who came said the brakes were not working either and it was too dangerous to drive. Horrible and unsafe experience, and the location was not help. I kept getting put on hold and they called me the next day asking where the truck was. Terrible communication.

Mariah Blevins 
Rating:
5.0

Customer did not leave a comment.

alusine kamara 
Rating:
5.0

Kaelin was a great help when needed. Appreciate the quick response and again help as needed

Jeramy Hooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidra Davis 
Rating:
5.0

Becky was great, truck warmed up ready to go !

Valcour Ganucheau 
Rating:
4.0

Customer did not leave a comment.

Mary Carr  |  Overall Experience 
Rating:
5.0

The UHaul representative Taylor at the location: she was very helpful. She went out her way to makes sure everything went well with my rental.

BRYAN MILLS 
Rating:
5.0

Quick, professional , easy to rent

Lisa Hunt 
Rating:
5.0

Very helpful and friendly.

James King 
Rating:
5.0

Customer did not leave a comment.

Ian Gall 
Rating:
5.0

Could not have been easier. Parked the truck, went inside and handed the attendant the key. He was very friendly.

Mark Gillespie 
Rating:
5.0

Customer did not leave a comment.

Stephan Hoppe 
Rating:
5.0

Ty for have a solution f or pls problems

Lonnie Hutcheison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Badger 
Rating:
5.0

Customer did not leave a comment.

Michele Cash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Jeffries  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Cash 
Rating:
5.0

Customer did not leave a comment.

FREDERICKA BROWN 
Rating:
5.0

Customer service was great. Easy process. What I didn’t like is that the truck felt unsafe to drive. It was flimsy, steering wheel was hard to turn. I was moving out of state and I was very nervous the whole time on the highway.

Yesenia Mondragon 
Rating:
5.0

I've rented a truck 3 times in the last few months. Kaelin Newman and Taylor Sipos are really nice. I appricate that. Moving is stressful.

Eric Wheaton  |  Overall Experience 
Rating:
5.0

Great service! The truck was clean and ran smoothly.

Jamila Nelson 
Rating:
5.0

Customer did not leave a comment.

Tyler Buysse 
Rating:
3.0

Customer did not leave a comment.

Chris Berk 
Rating:
5.0

Location is crowded

James Robinson 
Rating:
5.0

Customer did not leave a comment.

Natasha Wadsworth  |  Overall Experience 
Rating:
5.0

The manager and people are so friendly and ready for you upon arrival.

Cindy Molnar 
Rating:
5.0

Great customer service. Location is nice and clean.

Sara Jones 
Rating:
3.0

Customer did not leave a comment.

Madelon Douglas 
Rating:
5.0

Customer did not leave a comment.

JOSHUA STEPHENS 
Rating:
5.0

The staff at my location iare exceptional people!! I keep using them because of how caring they have been to me as I am now going thru a divorce!! I can't say ENOUGH about KAYLIN and TAYLOR!! I AM VERY GRATEFUL AND VERY APPRECIATIVE IF HOW CARING THEY WERE!! THEY ARE THE BEST!!

debbi evans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carson Zoch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Kraus 
Rating:
5.0

Customer did not leave a comment.

Gina Coniglio 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BECKERT 
Rating:
5.0

Fantastic customer service at this location, very friendly and helpful!

James Janosik 
Rating:
5.0

The lady that helped us in the morning was excellent. She knows her stuff and was very helpful. Parking is pretty tight over there.

Matthew Kallay 
Rating:
5.0

The young lady that assisted me was friendly, efficient , and professional.

Mark Eakins 
Rating:
4.0

Customer did not leave a comment.

Wajih ur Rehman 
Rating:
5.0

Every aspect of this rental was excellent. I placed a call and the person who helped me on the telephone was exceptional. When I went to pick up the truck, it was ready and the person was friendly and when I dropped it off, I also encountered another friendly person.

Heidi Arbona 
Rating:
5.0

Everything was perfect

Randy Bucki 
Rating:
3.0

The employee just asked for the keys. He did not check anything.

Eric Williams 
Rating:
5.0

As smooth as it could go.

Blaine Lewis 
Rating:
5.0

Everything was perfect.

Michael OBrien 
Rating:
3.0

There large spider webs around the lock on the door if the unit had been over seen I'm sure the spider web would not have been there I think the over seer could have done better that web had been there a long time because it was really thick and large.

Denice LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RaTina Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela Slevin 
Rating:
5.0

Customer did not leave a comment.

MURIEL ERICKSON 
Rating:
5.0

Even though we did not use the unit during the free month, the whole process was easy and if I need a storage space, I know who to go to.

Danielle Trewhela  |  Overall Experience 
Rating:
5.0

Moving is stressful. Taylor Sipos and Kaelin Newman were nice and helpful. Thanks!

Eric Wheaton  |  First Impressions 
Rating:
5.0

Moving is stressful. Taylor Sipos and Kaelin Newman were nice and helpful. Thanks!

Eric Wheaton 
Rating:
5.0

Customer did not leave a comment.

Christopher Aquino 
Rating:
4.0

Truck had what appeared to be an alignment problem as it shook at highway speed. Staff was great though.

dan sanford 
Rating:
3.0

The service was great at this location as always, I will only use this location because of the service I have received at other locations. The van was clean inside, I picked it up after dark so doing a walk around was very difficult. Once I got on the road however, the van started making a really loud squealing noise the would increase and decrease with speed. It was so bad I had to wear earplugs and headphones to try and drown out the noise and it still wasn’t enough. Also the 12v outlet didn’t work, and there was no dolly in the van. Once again, the service at this location when picking up and dropping off was excellent!

brian Bishop 
Rating:
4.0

FOUND STAFF TO BE FRIENDLY AND VERY ACCOMMODATING!!

MARY BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Moore 
Rating:
5.0

Customer did not leave a comment.

Kristen Hayes 
Rating:
5.0

Customer did not leave a comment.

Peter Gereluk 
Rating:
4.0

Make sure all your rental equipment is working.

Cheryl Lutman 
Rating:
5.0

An incredible job!

PAULO MIGUEL DA SILVA 
Rating:
5.0

Customer did not leave a comment.

monty johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Dotts 
Rating:
5.0

Customer did not leave a comment.

Mary Stafford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg richards 
Rating:
3.0

People people people. They try but don’t tell me that I can’t pay for something I need because your “system” doesn’t recognize it. Sorr micre

James Fletcher 
Rating:
4.0

Customer did not leave a comment.

Kwame Robert 
Rating:
5.0

Thanks

Kevin Sciulli 
Rating:
5.0

Customer did not leave a comment.

Kevin Sciulli 
Rating:
5.0

Best run Uhaul location in all of Ohio hands down!

CLYDE WEEMS 
Rating:
5.0

Customer did not leave a comment.

Chris Deever  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio Castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elen tate  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Roger Bailey  |  Overall Experience 
Rating:
5.0

Great storage facility and very helpful/friendly staff. I would 100% recommend coming to this location for any storage/vehicle rental needs, (I used both). (Btw I rarely ever write reviews, but this place definitely deserved one.)

Nicholas Ralich  |  Overall Experience 
Rating:
3.0

Single attendant on duty seemed backed up and frustrated handling a crowd of people on his own. Hopefully it was a one off. Two people should really be needed on a busy Saturday morning.

Brian Wright  |  First Impressions 
Rating:
5.0

I’ve used this storage unit since 2015 and everything I kept in it is in the same great condition as the day I moved the items in. There was never any water in the unit and that is a big plus since I had an experience in another different facility where rainwater seeped into the storage unit and the items stored got wet and became mildewed. When I emptied this unit there were no mice or rat droppings in the unit at all. I was so happy to notice that. The staff were always friendly and helpful. I have recommended this facility and will use it again if the need ever arises.

MARY Eagon  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brooke Saab  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Miller  |  Overall Experience 
Rating:
4.0

The staff was helpful in getting everything resolved, but the process was not smooth for me. The first unit assigned had a lock on it. The second unit was available, but how to access it was very confusing...it was listed as a range of units and I understood it to be an inside unit. I attempted to access the unit from inside, but the doors while not locked, would not move as if they were locked from the inside. The 3rd assigned unit was also locked, so we decided to just find one with a customer ready tag. The one found turned out to be the second assigned unit which actually was both an outside and and inside unit. It all worked out in the end, but the back and forth ate up at least 2 extra hours when I had my family crew there ready to help move. The map was unclear as well as it showed the assigned units as small units. A little more direction would have been helpful, but I think it was unclear to the staff as well. It worked out and they were helpful, but the logistics and the process was not customer friendly. When a unit is assigned it should not be locked -- there should be some process where ready means really ready and it was quite clear that the office was understaffed for the number of customers.

Chris Deever  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Scovern  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kareem Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander Greene  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

daniel Dougherty  |  Overall Experience 
Rating:
5.0

I bought from your office a Uhaul storage lock and unlocking it was a hit-and-miss affair. I can only open the lock after, on the average, amore than 30 or 40 attempts. I raised this matter to your staff after my first experience but they did not offer to replace it with a better one. But In all, i like your facility.

JOSE DELA FUENTE  |  Overall Experience 
Rating:
1.0

Terrible customer service from this location, specifically Kaelin. We were forced to incur additional charges because the lot was blocked and we could not access our unit. She refused to credit us for additional miles and gas.

Stephanie Solis  |  First Impressions 
Rating:
4.0

This location (Worthington, Ohio) never answer their phones and on the rare occasion that they do, I was put on hold and waited on hold for 42 minutes before I decided to hang up. Will not recommend this particular location.

robert demaio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan Niergarth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Anne Brown  |  First Impressions 
Rating:
5.0

I don’t normally take the time to make a review but I had to because of the amazing service. I highly recommend this U-Haul storage facility. The staff is very helpful and respectful and the facility along with the vehicles are clean and in great shape. This combined with great affordable prices, I wouldn’t go anywhere else.

Nicholas Ralich  |  First Impressions 
Rating:
5.0

Great job everyone!!! Thank you!!!

robert demaio  |  First Impressions 
Rating:
2.0

I thought the online check in process was convenient until I arrived at the site only to find out that the code to enter the gate didn’t work. Then the original unit number provider was already occupied. So I had to go through part of the check in process again in the office. Also the parking lot is way to small for trailer and moving trucks to be coming in and out of and moving around. I had to be let in the gate and drove around only to find more trucks and trailers parked in the way. Also the location for the unit is not at the actual address given, had to go around the corner.

Chad Roy  |  Online Move In 
Rating:
1.0

Charged too much for a bad unit, leaves and debris, rat chemicals lying out etc. should be refunded my $.

Adam Holmes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracie adan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracie adan  |  Overall Experience 
Rating:
5.0

everybody very nice

kelly IVANOFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ball  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Miller  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Enlil Yarbrough  |  First Impressions 
Rating:
5.0

Very easy, smooth transition. Good pricing and value.

Gregory King  |  Online Move In 
Rating:
5.0

Dawn and Kaelin McCarty were very helpful in helping me choose a storage unit for my belongings. They were very knowledgeable and helped me locate a mover to move my belongings into the storage unit the very next day. They are a great team and provide top notch customer service.

Dehavlyn Wainwright  |  First Impressions 
Rating:
5.0

Have had u-haul install my hitches since in the 80s always were great and efficient your staff was and continues to be friendly and very professional if the rental truck was not available at the location I was at they searched other locations to accommodate my needs

JAMES STEWART  |  First Impressions 
Rating:
5.0

Caelin and the management group there were always very great at communicating and were always very helpful. Thanks to the group! Only complaint is 2 rate increases during my lease...

Benjamin Stormer  |  Overall Experience 
Rating:
5.0

Dawn was awesome with assisting in updating my storage account

ANGELA Gregory  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YOUSEF AL JAMAL  |  Overall Experience 
Rating:
5.0

Great location. Friendly and helpful staff. Management runs a nice operation. Storage facility was clean and easily accessible.

Gregory Sink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLOYD COLLINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

truth in christ ministiries in ricky gaines  |  First Impressions 
Rating:
3.0

I wish there could’ve been something done about to broken dishes and the hole in the ceiling.

SHAKELA CATTLEDGE  |  Overall Experience 
Rating:
5.0

Very happy

kelly IVANOFF  |  First Impressions 
Rating:
5.0

Always helpful

kelly IVANOFF  |  Overall Experience 
Rating:
5.0

I would not hesitate if I needed a storage unit or a trailer or a rental truck. U-Haul rocks! I have been using for years and I even had my face on the side of a few trucks before, by submitting my photo when I rented a auto transport

LLOYD JOHNSON JR  |  Overall Experience 
Rating:
1.0

Worst Uhaul center ever. They locked my unit for nonpayment when my payments were up to date and then locked me inside of the facility.

Kelsey Danner  |  Overall Experience 
Rating:
4.0

In person staff were excellent. However, the main phone number told me that this location have several 10x25 units and they did not. I ended up paying more for a 10x30. I had no choice because my moving truck was on its way. I was told that the main number does not know the inventory. If that is the case, they shouldn’t have told me so. I gave my credit card over the phone to hold the unit. I was very upset.

JODEE GILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbi evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinity Caldwell  |  First Impressions 
Rating:
5.0

I still had my lock from my old locker, and so I laughed when I learned I got a free lock here. Until I got to the facility and realized I had forgotten my old lock. So, thank you for that!

Dana Seilhan  |  Online Move In 
Rating:
3.0

Overall, was decent up to good for our outdoor RV spot storage at our local UHaul. The only reason we canceled our spot, was due to how the cost of our same storage spot (for the past few years) had the monthly rental rate increase approx. 35%. After paying this for about 1.5 years, it was just too much of cost for this one RV spot. And as calling to cancel our storage spot, the store mgr. did not offer any apology words for our having to cancel, or even thank us for all the years of storage payments (also did not even try to remedy the issue to try and keep us from cancelling). So was just disappointing that our UHaul mgmt. was not willing to try and aid with the high cost and keep a good paying/ long-time customer from leaving...

JASON WOOTEN  |  Overall Experience 
Rating:
5.0

The Manager there, the lady was great to help. I am very pleased with over all experience. Thank you. Guys. If you are moving, uhaul is the place. Not just for storage, but also everything you need at one place. I bought ally stiff here and the truck too.

VENKAT MARRY   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA CRUMPLER  |  Overall Experience 
Rating:
5.0

Ms. McCarty was very courteous and helpful.

ANTHONY KING  |  Overall Experience 
Rating:
2.0

I have had several issues while PAYING for storage here. The staff is rude and don’t seem to care about the customers. This includes the so called manager. I would never recommend this facility or use it again myself.

MARLON BARKSDALE   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Corey Richmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana Mckinley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolas Wallace  |  Overall Experience 
Rating:
5.0

Kaelin McCarty was the best!! She was so very helpful and extremely nice. UHaul is very lucky to have such a great employee.

corina razum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY KING  |  First Impressions 
Rating:
4.0

Only complaint was there were tons and tons of screws all over the driving areas between each isle and we had three cars and the uhaul to worry about busting a tire but the girls were amazing and helped us get the huge truck where we needed it.

Payton Boyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ball  |  Online Move In 
Rating:
5.0

Kaelin was super friendly and helpful. I will use this facility again!

Mark Sykes  |  First Impressions 
Rating:
5.0

The staff were most helpful and exceedingly kind. It was an excellent experience.

valli bowling  |  First Impressions 
Rating:
5.0

The lady and the guy in the office was so nice and patient with me.

Cassandra Hannah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Boakye  |  Overall Experience 
Rating:
4.0

The lighting inside the storage unit was broken… didn’t get fixed for the whole time I was there

Stephanie gorby  |  Overall Experience 
Rating:
4.0

Everyone was helpful and professional. Spelling may be off but “kaylen” was always kind on the phone and in person. I could tell that she cares about her customers.

James Fletcher  |  Overall Experience 
Rating:
3.0

My unit did not have a lock and key with my mobile check-in. Unit was full of leaves and debris, since it was after hours I had no tools to clean it out. Rat traps with rat poison food around the perimeter. Will be looking to stay else where after one month. Not worth $154

Adam Holmes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michele Cash  |  Online Move In 
Rating:
5.0

Great!

ANN SOPHIE ROEHM  |  Overall Experience 
Rating:
1.0

I’m currently putting all of my stuff in storage since I need to move out of my condo. First day moving into my storage unit, got locked out of the facility because of a truck renter leaving the truck in front of the gate (like they were instructed to do). When we called for assistance to get the key back from the drop box, we were told we had to wait until the next day and cursed at by the general and assistant manager. 10/10 don’t recommend.

Payton Schiesswohl  |  First Impressions 
Rating:
2.0

Lights were out. Hallways were too thin.

GEORGE VERGARA  |  Overall Experience 
Rating:
3.0

The gate was left open many times I arrived and drove straight in. The parking lot is way too small. The trucks, trailers and equipment are lined up along the units making it hard to maneuver around to get to your own unit.

Robi Breakall  |  Overall Experience 
Rating:
5.0

Awesome friendly staff - the gentleman at the front desk was very efficient and was good at multi tasking and was able to accommodate questions from customers while serving the customer in queue. The other gentleman I talked to on the phone after I moved out was very helpful and understanding . Thank you !

Edna Ojano  |  Overall Experience 
Rating:
5.0

I had very little interaction with staff and facility. I moved into a small storage unit several years ago, and just recently moved out. Everything was fine. And over the years, auto billing worked perfectly.

Peter White  |  Overall Experience 
Rating:
5.0

The staff was wonderful in helping me choose a storage size and informing me about policies and procedures.

JULIANA TUFANO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Allison Tucker  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JANAY VEAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen Dreams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

heather clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SAVARESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jai Prakash Tripathi  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kyle stone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Stewart  |  Overall Experience 
Rating:
5.0

Everything went wrong with my move but Uhaul helped me find a solution and worked with me on all my last minute reservation changes. Excellent for truck and storage needs.

Ariana Thompson  |  First Impressions 
Rating:
1.0

Did not always have access during posted hours and truck almost always parked in front of our unit which did not allow full access

Christine Milheim   |  Overall Experience 
Rating:
5.0

Kaelen (sp?) was especially friendly & helpful in our storage start, & trailer drop off.

Steven Wright  |  First Impressions 
Rating:
5.0

I thank God I met these people

PAMELA CRUMPLER  |  First Impressions 
Rating:
5.0

Only had to access the facility a couple of times over the life of the rental, but the facility and team were outstanding.

Eric Humbert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINIC PARENTI  |  Overall Experience 
Rating:
5.0

Dakota was extremely helpful and very friendly!

Tracy durham  |  First Impressions 
Rating:
3.0

Could not get into my unit when we had snow, a slight melt then a freeze! There is nothing to stop the snow & ice from falling in front of the door! Making it IMPOSSIBLE to open the door, not alone the locks you sell got full of ice! No reflections on your workers! They are wonderful. Very friendly, eager to help & always listen!

maureen doyle  |  Overall Experience 
Rating:
3.0

My storge unit was lock for a late payment, the unlocked after 2 week I post the payment

Martin Aguirre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Shepherd  |  First Impressions 
Rating:
5.0

People helping me were very inviting. Nice people, seemed like they really wanted to be there

David Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Smith  |  First Impressions 
Rating:
4.0

The Staff was always courteous and helpful.

Victoria Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Hovda  |  Overall Experience 
Rating:
5.0

This was the first time having to rent a storage unit the location manager "Lexi" (most likely spelled wrong) was very helpful. They did not have the size unit we reserved, She was very helpful giving us different options. Wound up going with the smaller unit for starters and hope a larger comes avail in the near future. Pricing was not to bad either.

ROBERT SAVARESE  |  First Impressions 
Rating:
1.0

This is an awful storage facility and Kaelin is ver evil-spirited. So if she doesn’t personally like you, or ask her to do stop calling references just because you can answer her call right away, she will AUCTION your stuff immediately. Kaelin, I have filed a lawsuit against you and U-HAUL. Please, Please do not use this storage location. Shannon is awesome at the Morse Rd location. The worst part is that this evil person deliberately stole my possessions and I want them back. If anyone attended their auction on June 15 my storage number was 908 please please reach out to me at gravesangela25@gmail.com. U-HAUL at the Worthington OH location, a lawsuit was filed June 16th. Please remember, do not utilize this location. Angela Graves

ANGELA GRAVES  |  Overall Experience 
Rating:
5.0

The storage area is not clean and with webs....

VENKAT MARRY   |  First Impressions 
Rating:
3.0

Storage experience great. However I am having a horrible experience regarding a truck rental I recently rented. The matter is still not resolved through RepWest which carries the safe move insurance. Uhaul has not been able to assist me with this and it has tainted my overall business relationship with Uhaul as well. Thank you

Darice Herron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Scovern  |  First Impressions 
Rating:
1.0

The snow was plowed into the storage unit door to the point it was stacked over a foot tall and I was unable to access my unit even with the help of another client trying to open the door. There was also a good amount of moisture in the unit (movers also commented on this).

Alex Perry  |  Overall Experience 
Rating:
5.0

When we moved up from Georgia, our assigned unit had not been cleaned out. Kaelin went out of her way to make sure we had a unit that would hold our belongings and gave us a free month for our trouble. That is AWESOME customer care. Kaelin and the entire team at the facility were always so helpful and friendly. We highly recommend this specific location and all UHaul services. Thanks so much!!

John Manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLE DELAFORET  |  Overall Experience 
Rating:
1.0

Thing is that I received an offer that if I rent the truck i will have the storage free 1 month. It's not true unless you are moving to a different city. This sucks! I wouldn't need a storage, but I took advantage of the "offer" and now I'm getting billed for it.

Angel Rodriguez Delgado  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

danielle wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edsel dewees  |  Overall Experience 
Rating:
5.0

The people that work at the Worthington U Haul were very helpful and they worked with me and my family..In all they are great. I would go to the net to store my things

JESSE YARNELL  |  Overall Experience 
Rating:
5.0

Staff was always helpful, friendly and well-informed.

DAVID BUZZEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Putnam  |  First Impressions 
Rating:
5.0

Thank you people for keeping my stuffs in a safer position,I’ll always remember U-Haul when ever i have something to put in the storage

Francis Nai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna Ojano  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me this is a great location

Sonny Jones  |  Online Move In 
Rating:
4.0

The property manager along with the other workers here made this experience a lot better. They helped us a great deal when the website and downloading the U-Haul app couldn’t offer us any (this app was horrible in answering any questions). The online check-in was fine and gave us an access code, but we apparently needed to check in at the office regardless. There were multiple times when we needed to go back to the office for help and Kaelin helped us out with a smile on her face. For that, we were very appreciative.

Casie Lew  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd Flowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERENCE BANKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chad litten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Jordan  |  Online Move In 
Rating:
5.0

Great service and facilities.

Stephen Gadel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zakaria Abdi  |  Overall Experience 
Rating:
5.0

Quick efficient friendly service!!

Stephen Gadel  |  First Impressions 
Rating:
5.0

Very helpful

Mike Kercsmar  |  First Impressions 
Rating:
5.0

My only complaint is that the design of the roof is poor. When it rains, all the water dumps right in front of the door, so you get wet trying to get the door open.

Richard Goodrich  |  Overall Experience 
Rating:
5.0

I appreciated a well lit clean space that was easily accessible to store my furniture between moves.

Sandra Ortega  |  Overall Experience 
Rating:
5.0

The staff was super friendly and helpful

Zina Clark  |  Overall Experience 
Rating:
5.0

The staff is customer friendly and the wait time is excellent! Office staff is organized and gives helpful hints when making purchasing decisions.

Cheryl Lumpkin  |  First Impressions 
Rating:
5.0

The Manager at this location, Kaelin, is amazing!! She’s so helpful and kind and warm and sweet. She is an asset to your company! Truly. ♥️

NICOLE EDWARDS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Cowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joannie Long  |  Overall Experience 
Rating:
4.0

Staff helped resolve a problem quickly and with a good outcome.

Gregory Sink  |  First Impressions 
Rating:
5.0

Only thing I didn’t love was the crowded drive lanes with limited turn radius to get to the back locations. Many rental trucks lining the rows. Kaelin was excellent.

Michael Smith  |  Overall Experience 
Rating:
5.0

Kaelin and her staff are excellent, very friendly, and very customer service focused. It's very refreshing to deal with a business that seems to treat the customer with professional respect. The only complaint I have about the facility is the lack of parking.

Kenneth Cherrington  |  Overall Experience 
Rating:
5.0

Kaelin is awesome! Super helpful! I would send everyone to this location !!

Abby Malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori mcreynolds  |  Overall Experience 
Rating:
5.0

All good experience

THOMAS SACHS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FREDERICKA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLISON ENGLISH  |  Overall Experience 
Rating:
4.0

Facility was convenient when we first needed it. Prices are reasonable for the area but high compared to the facility I found closer to me with a temperature controlled unit.

Robert Hamlin  |  Overall Experience 
Rating:
5.0

Kaelin goes out of her way to be friendly, helpful and accommodating! We have found her to be a shining star in our vast UHaul experiences. Someone should follow her around to find out how to run all storage facilities.

david willard  |  First Impressions 
Rating:
5.0

The staff at that location were excellent in all things. They even checked other locations to fulfill my needs. Top ratings for everyone there!

Ellen Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT BURCH  |  First Impressions 
Rating:
5.0

Great customer service as always. Truck was clean, and storage unit was clean and I feel our belongings are safe here!!

Stephanie Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter White  |  First Impressions 
Rating:
5.0

On site staff was excellent

Joseph Thomas  |  Online Move In 
Rating:
1.0

I had a storage unit booked for 2 weeks. When I go to check In they tell me it isn’t available…..

CAMERON WHITNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUDECY MENDES DA SILVA NETO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilson Ly  |  First Impressions 
Rating:
5.0

Great service! Little pricey

Belinda Hutter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Burnquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER LEWIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Clauss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Kessler  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LLOYD JOHNSON JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nader Azizi  |  Overall Experience 
Rating:
5.0

Best Employees Ever!

SHANNON BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Powell  |  First Impressions 
Rating:
5.0

Always nice and willing to help us as much as they could!!

Nichole Danyell Bacon  |  Overall Experience 
Rating:
5.0

I was very impressed with the customer service from both of the associates.

Alysia Benson  |  First Impressions 
Rating:
3.0

I was not aware that I had to spray bug spray down. Spiders were all over my things and in boxes.

Chaleah Williams Williams  |  Overall Experience 
Rating:
5.0

Kaelin and Dakota are EXCELLENT. They made this process painless and we're so grateful that these two wonderful individuals helped us with our needs.

danielle wiggins  |  First Impressions 
Rating:
5.0

Great staff-very helpful.

Vance Coulter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Bird  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Parrett  |  Overall Experience 
Rating:
5.0

Both employees were excellent

Kip wortman  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

John Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOELLINGER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVERY BRYANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy Merryman  |  Overall Experience 
Rating:
5.0

Dakota and her staff were great to work with!

michael Foose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNA CERVI  |  Overall Experience 
Rating:
4.0

Website doesn’t allow you to pay two months but it certainly makes you think you can and that you did. I got several late fees because of it. Not good

DOUGLAS BECK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy Wappner  |  Overall Experience 
Rating:
5.0

You have an excellent team!

CAROLYN HAYES  |  Overall Experience 
Rating:
5.0

There was a little confusion about where I was supposed to store my belongings and return the truck, but I called Uhaul’s main number and a lady on the phone helped me get everything sorted out. The person at the facility when I moved in and dropped off the truck was very friendly and helpful.

Mary Stafford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Danyell Bacon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia Buttermore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meka Conwell  |  First Impressions 
Rating:
4.0

Excellent location and workers very friendly. My only complaint is the tight aisles when using a larger UHaul to load/unload.

Leslie FERGUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leah young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Laws  |  Overall Experience 
Rating:
5.0

The associate working was amazing. I changed my mind twice before getting the right unit. She had everything completely ready to go in minutes. Excellent customer service!

CAROLYN HAYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Laws  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Allison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Vukovich  |  First Impressions 
Rating:
5.0

The people were very good to work with.

TIMOTHY HILBERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loraine giacomelli  |  First Impressions 
Rating:
5.0

Staff was very helpful a d accommodating. Thanks!

rachel janssen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Ashworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Shawnee  |  Overall Experience 
Rating:
5.0

Dakota was great. He got me set up with a storage unit and took my rental truck back. Great to work with.

Brian Ashworth  |  First Impressions 
Rating:
5.0

The people were very nice and helpful i will use it again Steve and Deb Thanks

steve moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Hickman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charity Patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEHMET KARAMAN  |  First Impressions 
Rating:
5.0

Only concern is how narrow the space is when trying to get to the back buildings. Nearly got hit by drivers a few times. Maybe post a reminder/speed limit to nudge people into being careful?

Naomi Allen  |  Overall Experience 
Rating:
2.0

The storage facility was small. There is no way the 26ft uhaul could have menuvered around the property. I never entered the facility and canceled the unit. I was extremely disappointed.

Vincent Shirey  |  Online Move In 
Rating:
5.0

I had an excellent experience with UHaul in both McAdams Pk, Wichita, KS and Worthington-Galena, Columbus, OH. I didn’t get the gentleman’s name who helped me in Wichita, but Andrew was excellent at the Columbus location.

Angela Shawnee  |  First Impressions 
Rating:
5.0

Just thanks.

sheryl cropp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corie Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Ponce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adonis Bolden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVE DEROBERTS  |  Overall Experience 
Rating:
3.0

I was in this storage unit more than 7 years. There were various managers over that time and all were nice, friendly and helpful. Autopayment was convenient on my credit card. The office was always clean and well maintained. I felt safe in my unit. I will say that I learned several years through my time there that they were not supposed to rent out the unit that they gave me. I didn't realize it but the concrete apron at the entrance of the unit was missing, which meant tons of dirt and debris blew under the door covering everything I own. New managers fixed it so that's good. And like I said every manager was nice. But apparently my unit was on a "do not rent" list and the original managers rented it to me anyway according to maintenance. So ... don't rent units if they don't have concrete pad/apron at entrance.

HOLLY ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett Radabaugh  |  Overall Experience 
Rating:
4.0

Staff was very helpful on move-in day. The only reason I gave 4 stars instead of 5 is our items barely fit in the selected unit because the door opening was more narrow than expected.

Tammy Havener  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Allison Grove  |  First Impressions 
Rating:
5.0

keep it up

Raaheem Wilkerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROB ADELSTEIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael Foose  |  First Impressions 
Rating:
5.0

Nice job. Parking out front is a bit difficult.

DANIEL OBRIEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett Radabaugh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kirk Jensen  |  First Impressions 
Rating:
5.0

Thank you!

rosanna bivens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROB ADELSTEIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayleih murch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID KUHN  |  First Impressions 
Rating:
5.0

Very patient and helpful

Donna Osborne  |  First Impressions 
Rating:
5.0

The service provided by all at this storage facility was wonderful! Specifically Kaelin and Christina! We had an issue with one of the doors which was resolved efficiently and there was great communication thru the process. We will continue to use their services as needed. Thank you for everything!! Caroline Mackey

Caroline Mackey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Ingles  |  Overall Experience 
Rating:
5.0

The staff was very friendly, they were able to get me in and out within 20 minutes.

Phillip Watkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

aimee beckert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CUNNINGHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Ingles  |  First Impressions 
Rating:
5.0

Excellent because of the customer service, thank you! Anthony

Anthony Griglik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Harmon  |  Overall Experience 
Rating:
1.0

When I reserved the trailer I was told I could return it at any uhaul location. Not the case here. Had to unload the trailer after driving 1750 miles & deliver it to another location at 5pm Friday.😕

KERRY MCGANN  |  First Impressions 
Rating:
5.0

My life has been such a turmoil as my husband was killed suddenly and I had to move back to Ohio. Throughout the last 5 months I can honestly say the folks at the Uhaul facility have been wonderful! a

Dana Geary  |  Overall Experience 
Rating:
5.0

The lot itself it incredibly difficult to maneuver, it is dangerous. There are such tight corners that are not realistic for moving trucks coming and going.

Canady Patterson  |  Overall Experience 
Rating:
3.0

The front desk guy was very nice and worked hard to get a truck rented and then get me checked in. I did the facility very tough to navigate due to all of the trucks and trailers parked everywhere.

Urban Investments  |  First Impressions 
Rating:
5.0

Easy access, friendly, helpful staff! Thanks! I’ll be back!

Mary Coffield  |  Overall Experience 
Rating:
5.0

Clean environment! Great office staff! Very helpful and courteous! I’ve been here before, and will continue to use this location! Thank you!

Mary Coffield  |  First Impressions 
Rating:
5.0

Staff was very helpful both in making the appointment and day of rental.

Phillip Harmon  |  First Impressions 
Rating:
5.0

No comment

Ayub Bombolo  |  Overall Experience 
Rating:
5.0

A perfect experience!

Andrew Ross  |  First Impressions 
Rating:
4.0

The office is extremely quick to respond to any issues and always pleasant. I would have kept my belongings there but the rent for a 5x10 was 40%-50% higher than other facilities near me

Darren Ohare  |  Overall Experience 
Rating:
5.0

Friendly staff, very helpful.

Roy Vilardi  |  Overall Experience 
Rating:
5.0

Well maintained and the people I dealt with were always friendly. Very easy to rent and quick to check-out. Overall, great experience.

Chad Stover  |  Overall Experience 
Rating:
5.0

All the problems and obstacles with moving were taken care of promptly. We really appreciated that.

Elaine Starinchak  |  First Impressions 
Rating:
2.0

The reason why I selected below average what's because your computer system absolutely sucks could not assign me a password to get in and out of the gate the automatic bill pay wouldn't work my experi

Matthew Kochensparger  |  Overall Experience 
Rating:
4.0

Friendly staffs and clean place

Itaf Darwish  |  Overall Experience 
Rating:
5.0

Great Staff and very helpful

Joe Davis III  |  Overall Experience 
Rating:
5.0

Good facility. Very clean. Had some billing issues but they were easily resolved. Good value.

Bruce Mackey  |  Overall Experience 
Rating:
5.0

NA

Ashley Montgomery  |  Overall Experience 
Rating:
5.0

The Staff at this facility were outstanding in every way. First Rate .Will be back next year.

Bernard Stibbard  |  Overall Experience 
Rating:
5.0

Thank you for this nice facility.

JEANINE VONVILLE  |  Overall Experience 
Rating:
5.0

Staff was very helpful in choosing a unit and with the truck rental. Unit was clean and the truck was in good condition.

William Venter  |  Overall Experience 
Rating:
2.0

The price for the storage is ridiculously high. The run-around I had to do to get to A storage unit was senseless. Was NOT happy at all with the service!!!!!!!!

LINDA SLATE  |  Overall Experience 
Rating:
4.0

Everything went well no problem or delay and the staff were nice and helpful

Itaf Darwish  |  First Impressions 
Rating:
5.0

Great experience

Steve Shade  |  Overall Experience 
Rating:
5.0

Wonderful experience. Staff was very helpful.

Sheila Burrows  |  First Impressions 
Rating:
5.0

If I ever need a storage space, I will rent from you folks.

DAVID BUNGE  |  Overall Experience 
Rating:
1.0

To much to list

John Ulery  |  First Impressions 
Rating:
5.0

Great customer service. We were running in a tight schedule and my code did not work to let me in and out the gate. I called the GM who answered right away and she gave me an alternate code.

Renee Jones  |  First Impressions 
Rating:
5.0

the uHaul storage was fine. I will never ever use UHaul truck rental ever again. I was lied to multiple times about the cost of my 26 ft truck rental. I am still waiting on my $100 cash deposit.

Judith Boyce  |  Overall Experience 
Rating:
5.0

The location was always clean and well maintained. The staff was helpful and friendly. It was very easy and convenient to visit my unit during the rental period.

Bruce Thompson  |  Overall Experience 
Rating:
5.0

Best rates in town, will work with your own insurance company and super friendly and helpful staff! Will always choose U-haul for my storage needs.

tamara ia  |  First Impressions 
Rating:
1.0

I've always used and appreciated U-Haul in Worthington, expecting the same great experiences of quality and integrity. This time was a disaster. New manager has a millennium attitude. Need I say more.

Dawn Vugue  |  Overall Experience 
Rating:
3.0

Your pricing is great and I like that you have supplies for moving readily available with great prices. I haven’t received by email all of the information needed to pay my monthly rent for the units.

Elizabeth Jean  |  First Impressions 
Rating:
5.0

Great service helped get truck next to storage unit.

daniel kutter  |  First Impressions 
Rating:
5.0

He was very helpful and knowledgeable about all of the offerings. I was in and out!

Stephanie Stewart  |  First Impressions 
Rating:
5.0

All good

Kristine Mitchell  |  Overall Experience 
Rating:
5.0

Great service. Very helpful.

Chris Blackledge  |  First Impressions 
Rating:
5.0

Very helpful and courteous! Office was clean and organized.

Mary Coffield  |  First Impressions 
Rating:
4.0

Helpful in having me move my stuff to Texas.

Idris Koroma  |  Overall Experience 
Rating:
5.0

Amazing staff!!!! Very much missed seeing the incredible Christina when I left but Andrew was extremely helpful....

SUSAN SMALL  |  Overall Experience 
Rating:
3.0

Some of the staff was great but others were rude and condescending. I would recommend this place only if other places were not readily available

Amy David  |  Overall Experience 
Rating:
5.0

The two employees working were very polite, professional and extremely helpful. Great customer service.

Rick Delpra  |  First Impressions 
Rating:
4.0

None

Osei Appiah  |  Overall Experience 
Rating:
5.0

Thanks

Kathy Morgan  |  Overall Experience 
Rating:
5.0

thank you for get my daughters stuff home and saving me the trip to Miami.

Gene Galloway  |  Overall Experience 
Rating:
5.0

Torrie, Sam, Christina and Andrew are some of the best people I’ve worked with in any industry! Torrie is a fantastic person and manager.

SUSAN SMALL  |  Overall Experience 
Rating:
4.0

No problems whatsoever.

Mark Ross  |  Overall Experience 
Rating:
4.0

Was pleased with the help I recieved from the staff.

Robert Ketner  |  Overall Experience 
Rating:
4.0

The lady at the front desk was very helpful every time we were there.

Kurt Henderson  |  Overall Experience 
Rating:
4.0

Extremely helpful and pleasant staff! There was a mix up when it came time to pick it up and a trailer wasn't available, but it was resolved quickly.

spencer swonger  |  Overall Experience 
Rating:
5.0

The manager at this location is awesome

Alyssha Gray  |  Overall Experience 
Rating:
5.0

We rented our storage facility for a total of 7 years. We had an excellent experience. Facility was clean and secure and the staff and making payments (even after hours) was wonderful. Thank you!

STEVE BALCH  |  Overall Experience 
Rating:
5.0

The staff was friendly and attentive. They made sure we had everything we needed.

Rebecca Amato  |  Overall Experience 
Rating:
5.0

Great customer service, best I have seen since my move to Ohio. The units are very clean and I felt my things were safe. Shafie was awesome, he made a horrible experience with other U-Haul GREAT

Nicki Brown  |  Overall Experience 
Rating:
5.0

After a horrible horrible experience at 4 other places, it was nice to have real help

Nicki Brown  |  Reservation 
Rating:
5.0

The young man who took care of me at checkout did an outstanding job. The last managers were not so kind and courteous as present management team..

JERRY SAVAGE  |  Overall Experience 
Rating:
3.0

The website was difficult to navigate for a payment. I paid twice for one month. staff tried to help but couldn’t assure next month paid. I moved out on the due date and charged the a month rent

Delyse Vitartas  |  Overall Experience 
Rating:
4.0

My only complaints: 1) monthly rate is not pro-rated - no refund after checking out early 2) after multiple attempts I gave up trying to have you update my billing address. inconvenient.

Bruce Rhind  |  Overall Experience 
Rating:
5.0

Outstanding customer service from every staff member we met during our two month stay! They made our move to Pittsburgh much better. Thanks to everyone!!

Gregory Taylor  |  Overall Experience 
Rating:
4.0

No comments

Brenda Slay  |  Overall Experience 
Rating:
5.0

Thank You. We were very pleased with the safety and condition of our belongings while stored.

VICTORIA STALDER  |  Overall Experience 
No reviews have been submitted for this location.

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