Customer Reviews for U-Haul Moving & Storage of Wooster Square

Rating:

5.0

I don't remember the cashier's name, but he was extra helpful. And very polite. I appreciate him very much.

Rating:

5.0

Nothing, everything is fine.

Rating:

3.0

I was charged a cleaning fee and an after hours fee

Rating:

5.0

THE STAFF IS ALWAYS FRIENDLY, I LIKE THAT THEY CALL YOU WHEN THE UNITS ARE IN HIGH DEMAD AND THEY CHECK YOU IN EARLY TO SECURE YOUR UNIT. VERY CLEAN AND NEAR THE UNIVERSITY.

Rating:

3.0

Aldo, I fill up the gas back I got charge fees for refilling it, bs

Rating:

5.0

Tiffany and the team here are world class. I have been to a lot of U-hauls around the country, and this is the best one I have been at.

Rating:

5.0

Excelente el servicio al cliente y muchas gracias por las recomendaciones para rentar el vehículo. En otro orden El vehículo se calentó de camino a mi destino. Fuera de eso. Todo en orden

Rating:

5.0

There was a mix up on the booking, but they worked hard and sorted it out.

Rating:

5.0

I Appreciate The Service, It was Great 👍🏾 👍🏾👍🏾

Rating:

5.0

Thanks for your service

Rating:

5.0

Great facility!!!

Rating:

5.0

The trucks front entrance needs alignment, also rattles. Needs to get it needs mai maintenance.

Rating:

1.0

Your workers are very rude and unprofessional

Rating:

5.0

Good customer service. Very happy with service.

Rating:

5.0

Tiffany is great listener and knowledgeable. She listened to what we need . I recommend Tiffany customer service experience to my family and friends .

Rating:

5.0

Tiffany is an excellent communicator. Her professionalism, diligence, and attention to detail are remarkable. Will highly recommend because of her leadership!

Rating:

1.0

You need better workers and we're better attitudes

Rating:

3.0

I have recently become very disappointed with uhaul services. If there is a problem with a customer's account, they should be informed right away in writing instead of waiting until they attempt to rent again and they have to wait more than an hour to try and clear up the problem over the phone. Also, after speaking with a representative about incorrect information entered by the representative on billing and receipt. It was corrected, but we were told it would take 3 days for the correction to take affect. The representative was not forthcoming with information until we continued to try and receive a corrected receipt. We had to go back and forth a few times to get clear communication. after all of that we didn't even receive an apology for the error.

Rating:

3.0

Both garage doors was not working so we had to go around the walkway and it took us a lot longer to put our stuff in storage. Other than that you’re a customer service and manager Was very professional and courteous. Thank you.

Rating:

3.0

The Customer service people were excellent. When we were unloading, the door stopped working and we had to go around up the walkway to put our stuff in storage. It took us a lot longer, but we made it work. That was the only problem.

Rating:

1.0

I fell into hard times and was unable to keep up with my unit payments which ultimately led to U-Haul putting my stuff up for auction. I think it’s awful how you can take advantage of someone who has fallen on hard times and sell off all of there belongings including personal belongings. I would never do business with U-Haul again and I will be sure to give nothing but bad reviews anytime I can

Rating:

1.0

Very rude staff will never rent U-Haul at this location they need to learn how to talk with customer

Rating:

2.0

The floors on the back side of the building needs to be redone, need bigger carts for moving items, and better pricing

Rating:

5.0

Very nice professional and efficient check out person inside store.

Rating:

5.0

great customer service, listening, working with you. This is one of the best U-haul locations I have been too in the country, and it's because I choose U-haul over other storage options in the area.

Rating:

5.0

Thank you so much for being available and my time of need and for convenient pricing!

Rating:

5.0

My transaction and experience was great. Keep up the good work !!

Rating:

5.0

The individuals who helped me were really helpful and nice!

Rating:

5.0

Very professional and helpful

Rating:

5.0

Always awesome customer service at this place!

Rating:

5.0

Everything was excellent, as always! Tiffany and the team are always happy to help with any questions and assistance we may need.

Rating:

5.0

Your customer service was excellent. I dealt with Jessica directly. She was amazing. She took her time and explained everything to me! The other two reps., were also very nice. I would definitely recommend U- Haul to anyone! Loved the service. Oh, they also let me stay until my ride came and they were closing.

Rating:

4.0

The facility and process to move in was smooth, including loading bays, security systems, easy to navigate, and the space is clean. I do think there should be a few more package carts available in the facility. It took us a while to locate them and we only found two. Unless there were more elsewhere, which didn't seem clear or they are stored elsewhere after office hours.

Rating:

1.0

I rented a truck and the glass of the side mirror fall on the highway I can see it was glued with a glue stick and i took a picture of everything and they charge me $172 for a GLASS even though i have bought insurance for the truck. I can send pictures to prove everything i can be contacted at mahmood.alamre11@gmail.com

Rating:

5.0

Very convenient location and very accessible storage compartments

Rating:

5.0

Every employee that I interacted with today was absolutely wonderful. They were all very patient and kind. I will definitely be returning to this location for any of my future rental needs.

Rating:

1.0

me hubiera gustado retirar mis cosas antes desde el principio fueron un problema con el servicio y su política de cobro pésima te cobran el mes completo a pesar de solo usar un día luego de la fEcha

Rating:

1.0

Worse U Haul ever. Manager has no compassion, sincerity, or care. The don’t care attitude when complaining about an issue is not okay for a manager.

Rating:

3.0

Need clearer drop off instructions

Rating:

1.0

The elevator broke down for over an hour. Tired another one and that only went down and not up. I asked for help to find my storage and none was provided. Morning staff is very rude.

Rating:

5.0

The return process is extremely long and ridiculous. Taking picture is of every aspect of the truck, trying to open the locks to return the keys in freezing cold weather is unacceptable. There should be a drop box and someone can review the status of the truck. People are renting these trucks to move and having to do all that after a stressful and tiresome day is not right!!

Rating:

5.0

Staff was so nice and professional 👏

Rating:

5.0

Customer service from the young man who helped me was excellent. Explained everything thoroughly to make sure I understood the obligations I had. Very professional young man.

Rating:

5.0

Tiffany is the best!

Rating:

4.0

The U-Haul location was clean with readily available moving products to help my housemate with a smooth move. The move took several hours with booking the equipment (with the uhaul clerk), moving the personal belongings out of storage, into the truck, and to his new residential address. The uhaul clerk had a truck and extra equipment ready for rental use that was required to make the move simple. All at an affordable billing rate. Overall good moving equipment.

Rating:

5.0

The storage unit was clean and the staff was friendly and professional.

Rating:

5.0

I was homeless for a month. Originally from bpt. On Nov 29 I moved my stuff into storage at water st(one way free month of storage at water st location. On Dec 15th I rented a van and moved my stuff outta storage into a residence hence no charge for storage. I'd recommend this facility and it's helpful services to all. No bugs, vermin, climate controlled and readily accessible. Thanks again for helping me secure my belongings 😎

Rating:

5.0

Im very please with the manager who take care me she was very professional and polite ty

Rating:

5.0

Excellent service from start to finish. Took an enormous amount of stress out of my move!

Rating:

5.0

Satisfied with the experience I had. Nothing else that I can add or anything to improve.👍

Rating:

5.0

Thank you for keeping my belongings secure for over a year!

Rating:

4.0

Some hidden fees but not too exorbitant. Wish they'd explain cosigner for storage prior to arrival as I was scrambling to find a reference in front of personnel who demanded that info. Overall I accomplished my moving and storage in a timely basis so I'd give it 4.5 outta 5 stars

Rating:

5.0

Anthony was particularly helpful.

Rating:

4.0

Less on line

Rating:

5.0

Staff was extremely friendly and helpful. Easy in and out process.

Rating:

5.0

none

Rating:

5.0

The staff at this location are amazing!

Rating:

5.0

I think a drop off box would be nice without that. That's a combination thing. Because it's hard to read accommodation when you interrupt to get away to get out of there.

Rating:

4.0

Great service

Rating:

1.0

The price is not worth the truck. It had two metal mounts in there that took up space. And paying $125 and still had to buy gas back in it is too much. Will definitely go with another company next time

Rating:

2.0

Gas tank was on E. We were concerned we wouldn't make it to gas station and they told us we had to return with 1/4 tank of gas.

Rating:

5.0

So nice to see a clean and organized space. Great customer service!! Keep on smiling

Rating:

1.0

I had an issue with the bill that I was given. I called the office to discuss. The manager kept telling me the same explantion. I was trying to understand what the procedure was. She continued to say the same thing and talked over me when I was trying to get clarity

Rating:

4.0

There needs to be more moving carts and a wider access point from the load in/out bays to the units on the lower level. It’s possible that the wider door which is apparently being used for construction will become just that. This is my third time using this storage, it’s pretty great overall.

Rating:

4.0

Friendly staff and very helpful

Rating:

5.0

I think you all do a great job. I’ve rented from your company/location many times & it’s always pleasant, expedient & helpful. Thank you again!

Rating:

1.0

The management at the Wooster street location in New Haven,CT has very bad customer service. When she was looking in the back of truck for damages s when she told me she will charge $25 for the store to clean truck. Very unfriendly and she needs to have training update on how to treat customers She treated me like I was a criminal! I have used U-Haul for the last time.! Please train your staff to treat customers better.. there was a new employee there who is not learning to be customer service oriented.with the management..

Rating:

5.0

There's not much you can do to improve your service because your service was outstanding the three young ladies that were there were very helpful

Rating:

1.0

Yo hablo español y ellos no me ayudaron, yo no se hablar inglés y tampoco manejo la tecnología y peor llenar formularios en el teléfono, en mi personalmente, allí hay gente que sabe en la compañía perp no son capaces de ayudar eso les perjudican como compañía, espero ser mejor tratado para la próxima

Rating:

5.0

The woman in the office was very nice and friendly.

Rating:

1.0

Storage unit got flooded and insurance doesn’t want to pay for the damage

Rating:

4.0

Drop off was a little confusing because the lot is large - luckily the staff on site came out to us and was very helpful when she realized that our attempts to use the online system were failing - wonderful personnel at U-Haul!

Rating:

5.0

This is an excellent location to Yale. Easy to check in, easy to rent a truck and everyone was extremely helpful.

Rating:

5.0

So happy that one month of storage came free with the UHaul rental—it was a lifesaver for moving to a new city! Loved the convenience of checking in and out at times that worked for us. One comment—sometimes there were 4-5 moving carts available, and sometimes 0. When there are none, it is nearly impossible to move heavy items, since our unit was at the end of a very long hallway. Can you have a sign encouraging customers to try to use only 1 cart per member of their moving crew? Or have 2 extra carts that can be checked out from the front desk if all from the main area are gone? Thank you!!

Rating:

5.0

The incredibly Professional women were excellent representatives of True Customer Service! They were kind, respectful, knowledgeable and very helpful! Thank you…

Rating:

5.0

Tyffanie at the front desk was fantastic and very helpful!

Rating:

5.0

Jennifer J and her staff were awesome! At this location the staff was professional and friendly. They went out of their way to to make sure we had a truck on last-minute notice. This was the cleanest U-Haul location we have ever been to. Thank you 😊 No improvements needed. You’re doing a great job!!

Rating:

5.0

Staff was great!!!

Rating:

4.0

Make the process to secure the vehicles less stress with the lock system.

Rating:

1.0

I need to be contacted by your customer relations team or I will be suing sue to the treatment I experienced at the hands of the manager of this facility. I was called a “retard” and evicted from my unit for parking in their empty parking lot, I have this on video. When I went to have my belongings removed, multiple cars were parked in the same lot with no managers harassing them to move or calling them sluts (also recorded on video). Tiffany Currilo called me a “retard” on the clock and continues to maintain employment.

Rating:

1.0

I got the van number from the online pickup guide but I couldn't find it anywhere. I kindly asked the staff at the location if she could help me find it, but she acted like I was not a customer because I was using the online process. Knowing I couldn't count on her, I looked on my own again and finally found a van with a completely faded number. I could hardly tell the number, so I went to her to double-check. Once again, she was like "I don't know, just follow the online instruction". Her response not only showed that she didn't care about customer experience at all, but also told me that she was completely unaware that one of the equipment they should be maintaining had a faded number. I had to check by myself again that no other van had the number I was looking for before clicking "found the truck". In the next step, I could verify the license plate and finally confirmed that this was the one. I followed the instructions to check the exterior and interior of the van: dirt and gross sticky stains in the back... Most importantly, I couldn't find the utility dolly I reserved. Reluctantly I went to her again, she said "We don't have any right now". ??? Excuse me??? Trying my best to be calm and polite, I asked "So what should I do? How am I supposed to move my stuff? I live alone so I have to do most of it without any help." She told me she just got a furniture dolly returned and I could have it. I agreed and waited for her to retrieve it for me. After 5 minutes, she still hadn't shown up, so I went into the customer center to look for her. She was assisting another customer in picking up their equipment so I felt I should wait in line. It took really really long. My time is precious too so I waited until the customer was filling out some paperwork and she wasn't doing anything, and I asked if she was able to get the dolly. She shouted, "I AM WITH A CUSTOMER". （╯‵□′）╯︵┴─┴（╯‵□′）╯︵┴─┴（╯‵□′）╯︵┴─┴ I had to wait another 5 mins before she finally told me the dolly was just lying in a corner. It was like she deliberately made me wait when she could just tell me where it was really quick. After going through another series of troubles, 1.5 hours had passed and the sun had set when I sat in the driver's seat and started the van. I turned the key clockwise and the yellow light of the "change engine oil" indicator illuminated the already dark inside of the van. At that moment, I knew there was no way this pick-up experience could be any more terrible.

Rating:

5.0

Found good Service and clean van was proper equiped with emergency equipment

Rating:

4.0

The swiping and numerous code inputs was quite confusing. We set off the alarms each time because we did it incorrectly. Otherwise the unit and staff were great.

Rating:

4.0

Booking a storage unit is difficult because you can fill out an application and put in a request but that doesn’t guarantee that you have a storage unit. It needs to be more clear on the application that you need a “move-in“ status in order to have a solid rental.

Rating:

5.0

Very efficient and easy to drop off after hours. I used the app. If only pick up had been this easy...

Rating:

5.0

Employees was very helpful during customer service.

Rating:

5.0

Very clean and well maintained.

Rating:

5.0

Great work by the staff. Needed a truck for a quick short run. They looked at the schedule and were able to let me rent for the time needed. Great serving and finding a way to help the customer not just saying the computer says we are booked

Rating:

1.0

I disagree with your policy of contacting a friend to verify the renter's identity. It offers you absolutely NO added security. What is does is force me to disturb one of my friends while they're at work to respond. I expressed my opinion and the young woman who claimed to be the manager argued with me in an attempt to explain the purpose. I stated on a number of occasions that I understand what it is attempting to accomplish but it doesn't do it and is nothing more than an inconvenience for me and my friend. She continued to argue with me even as I complied with the useless policy and threatened to cancel my rental ("because I'm the manager!") when I asked her to stop talking to me. I hope to never need to rent another truck, but if I do, it will likely not be from U-Haul.

Rating:

1.0

The storage was advertised (and priced) as having temperature control. However, after less than 6 weeks, my mattress, which was inside a mattress protector, was full of mold. Some of my clothes and books, all of them properly stored in boxes, were ruined by mold as well. I lost hundred of dollars by using this location. I would not recommend it to anybody. Atrocious service and an awful experience overall.

Rating:

5.0

Fast and direct service.

Rating:

5.0

Need more transporting carts, but everything else was convenient.

Rating:

5.0

Facility is clean, well lit, air conditioned, and easy to access the unit.

Rating:

1.0

My access code was denied and the representative spent about one hour to help me. She was willing to help but there was nothing she can do with the system. My time wasted on waiting and finally it's not resolved thus we have to suffer from the alarm to finish the move in process.

Rating:

5.0

Everyone was extremely helpful. I highly recommend.

Rating:

5.0

Tyffany runs a smooth uhaul location & is extremely great at what she does. Her staff or just as knowledgeable & helpful & I highly recommend

Rating:

5.0

The staff that helped me was very polite and knowledgeable. She is very welcoming. Great person to have on your team. I was having a terrible day yesterday and she turned that around. Thank you!

Rating:

1.0

Need more staff nobody was around to help me I had to go outside several times for help and the building was extremely hottttttt.

Rating:

5.0

Staff went above and beyond to assist and help with all and info requested.

Rating:

5.0

Great ..

Rating:

2.0

I got assigned a storage unit on the lower level. The lower level wasn't ready for use and the floor was covered in wax. There wasn't access for carts to get to the elevator that led to the lower level.

Rating:

5.0

When it was freezing outside you kept it warm & when it was hot outside, the storage was always cool Thank you it made a great difference. Everyone was always friendly & even helped me out when I was turned around & lost.

Rating:

5.0

Great place great staff - slightly under staffed or I went during peak time : friendly knowledgeable staff.

Rating:

5.0

The store manager, Tyffany, got me set up with my unit quickly and professionally. She was very friendly and answered all of my questions. I was inside the unit a few minutes after showing up at the store. I've been to other UHaul locations with subpar service and long waits before, and this location is the complete opposite. It's the best UHaul I've been to. Tyffany was great and I can highly recommend this UHaul location!

Rating:

4.0

I'm please with my service

Rating:

5.0

The staff was extremely helpful, from initially booking a storage box to helping me upgrade to an accessible unit the day I moved in. Great work, team.

Rating:

4.0

Only problem was only having 1 elevator, during busy times it took a long time to use.

Rating:

4.0

I haven't visited the storage unit yet . This is based on telephone and on site experience for vehical rental last year.

Rating:

5.0

This location has very nice staff and very helpful and accommodating. Will come here every year when my daughter has to move out of Yale for the Summer.

Rating:

5.0

Tiffany was great and polite and respectful, great customer service definitely would recommend to my friends and family

Rating:

3.0

I was unhappy that I had to pay more per month than the price given when I booked a unit online.

Rating:

4.0

Not sure why I would not recommend the store but it is nice, just something was off so I would not.

Rating:

5.0

It was okay until last month. I called to ask for payment verification and when I should expect the lock to be removed. I was hung up on the first time and the second time, I said the call must've disconnected and when I asked again, the response was rude. Was told they didn't know and they will call me back in 15 minutes and hung up. Never received a call back. Usually the staff is amazing and super nice/accommodating so I was surprised the last time I called. I rated it excellent and marked yes for everything because I know how surveys can impact staff. One staff member should not hold everyone's weight, but I would not recommend and my experience was great until last month.

Rating:

5.0

The manager, Tiffany, and everyone at Wooster Sq. UHaul, always went beyond just 'doing the job': They really wanted to be helpful. I can't praise the facility and staff enough!!!!! Steve Peery, unit 3039

Rating:

4.0

The units are dark and it is hard to see what the black mouse traps really are. Clearer labeling of the boxes would be nice.

Rating:

5.0

Most modified and perfect sense facility I ever visited

Rating:

5.0

No concerns great move !!

Rating:

5.0

Very very friendly and professional staff resolve any issue very quickly. The facility is very very clean and the access very convenient I THANK UHAUL AND THEYRE STAFF FOR EVERYTHING..HAPPY HOLIDAYS

Rating:

5.0

All the staff was so helpful.

Rating:

5.0

Tiffany, the facility mgr. was beyond superb, as was Trevor, the building supervisor. Totally outstanding in every way!!!!!!

Rating:

4.0

The manager is excellent. Very personable, knowledgeable and efficient.

Rating:

5.0

So much more easy than I thought.

Rating:

5.0

I was attended by a clerk named Thomas. He was amazing! He has great personal skills and mad it almost feel like I was visiting a friend instead of only conducting business. Every company should strive to have awesome people, like Thomas, as employees. The experience led me to feel my experience with U-Haul as being stellar.

Rating:

5.0

Overall, the storage facility was great and Tyffany was delightful to work with, along with her team.

Rating:

5.0

Staff was extremely helpful & provided excellent and friendly service from initial rental to assistance with the move out process to create a great overall customer experience. Thank you.

Rating:

5.0

Staff was extremely helpful!

Rating:

5.0

Everyone in the office was always helpful and nice. The storage area was clean and well lit, our belongings felt safe.

Rating:

5.0

We moved our things to Uhaul storage after experiencing water damage at Budget storage. Uhaul was very professional in every way.

Rating:

5.0

It was my first time using a storage and it was a breeze. The staff was very nice and helpful. Everything was just the way I left it. I would definitely use again.

Rating:

5.0

Large and well lit loading bay. Plenty of dollies to use. Clean restroom. Wide hallways. Just some of the reasons I recommend uhaull storage facilities.

Rating:

1.0

We were charged for miles we didn’t drive. Still have had no help from customer support.

Rating:

5.0

The young woman at the counter was awesome! I’m petrified of rodents so to see there are measures in place to combat that is reassuring. I like the location and the convenience of the hours.

Rating:

5.0

Chelsea went above and beyond to ensure that we were satisfied with her decision to help the family committed to keeping their 9:00 am appointment, unlike myself. Things happen and I was in touch with the facility to let them know that I was sending Joshway Short in my place, because I am living in NYC part time with my sister.

Rating:

5.0

The women who helped us was very polite. She kept us well informed on all details. She smiled the whole time and just really put me at ease. I forgot her name but will never forget her face. She really knows her job and what excellent customer service is.

Rating:

5.0

Tiffany was friendly and efficient. The renting process was speedy and painless. All questions were answered. I do think that the company a better map. The current one is too small and difficult to follow.

Rating:

3.0

Horrible service !!!!!!

Rating:

5.0

Very personable, professional service. Thank you.

Rating:

5.0

Tyfanny very friendly and caring individual. It was always a pleasure going there when picking up items needed from storage. She rubs off on her staff they also very pleasant and helpful. And I did recommend a friend to get her storage at that location. Thanks again for excellent service. Andrea Clark

Rating:

5.0

Eselente trato

Rating:

5.0

Service and staff were excellent!!

Rating:

5.0

Highly recommend. Very clean, good location, access to carts, and very secure.

Rating:

5.0

Great service, thanks Tiffany, you were super helpful and accompanying, much appreciated.

Rating:

5.0

The only comment would be that I'd recommend just physically walking someone through the check-in process the very first time. It can be confusing, and I had to show others what to do, too. Also, make people aware that the dollies aren't available after a certain hour, even though you can access the building as late as 10. When I returned around 5:30, whole dolly area was completely blocked off so I assume it wasn't a case of them all being used. Plus no one else was there so they couldn't all be out for use. It was not super fun loading and unloading everything one by one by myself. Woulda brought someone with me if I had known. :)

Rating:

1.0

Horrible customer service from the new trainees

Rating:

5.0

Tyffany is so incredibly supportive and she made the process so smooth!

Rating:

5.0

Staff at the 83 Water Street facility were very helpful and friendly. On my initial visit to the facility, the manager, Tyffany Cirillo, was quite informative, more so than personnel at another U-Haul in the Greater New Haven area to which I had previously gone in search of specific details about truck and storage space tentals. When I checked in to 83 Water Street to return my 1-way rental truck, I discovered it had a serious issue. Staff person Milagros "Max" Escobar, also very friendly and helpful, was quick to get the truck problem resolved to my total satisfaction. She also guided me through the storage space rental process taking extra time to be sure I was totally familiar with everything. So, many thanks to both Tyffany and Max for their outstanding customer service and support! I'll be sure to recommend their U-Haul location to those in need of such services.

Rating:

2.0

Misleading promotions. I was told I would get a month free storage when I was renting trucks - then when I actually rented the storage unit all of a sudden I’m not eligible. Deceptive.

Rating:

5.0

The manager, Tiffany, was exceptional. Professional and friendly.

Rating:

3.0

Providing me with the access code alone did not let me into the building. I had to go to the office for assistance.

Rating:

5.0

Tiffany the store manager provided exellent customer service.

Rating:

3.0

The staff was professional and always well informed. They always went out of their way to make you fell welcomed.

Rating:

2.0

I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.

Rating:

5.0

Very pleased.

Rating:

5.0

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Thanks 🙏🏻

Rating:

5.0

Every Single employee I have dealt with was exceptionally helpful. The sales office is always immaculately neat and organized. They always have what I need. Had a storage unit there (just moved out last week) for two years and never had a problem. The storage building was always clean and well-lit. Not a fan of their carts, but they work and are always available. One thing though, they really need to update their computer system, it's a mess.

Rating:

5.0

Staff are very nice here.

Rating:

2.0

I absolutely loved all of the staff , they never stayed longer than 6 kid. Both managers in 3 years were rude and useless. I’ve been stuck on every floor locked out aggervated over charged! I would never recommend this facility to anyone I like. You’re lucky if they answer the telephone!

Rating:

5.0

Tiffany was extraordinarily helpful. Thank you!

Rating:

5.0

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

Rating:

5.0

excellent facility and service

Rating:

5.0

Clean and easy to use! Safe and secure!

Rating:

5.0

Everything was very smooth! Staff was very helpful. Will definitely be back to this location when we need storage/moving.

Rating:

5.0

Have used this place annually for college meals be out...excellent!

Rating:

5.0

Ana provided excellent and friendly customer service. Thank you!!

Rating:

4.0

Once I found my unit and had made the first trip, this facility was great. That being said, I found the overall design to not be intuitive at all. There are many "gateways" to access—which is good so that you feel your items are secure. However, I wish there had been more signage or directions located on site.

Rating:

5.0

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

Rating:

5.0

Very helpful. I reserved unit online. Manager called me to complete rental so I can move in at my convenience and no waiting in line! Perfect!

Rating:

5.0

person at the front desk was amazing!!!! storage unit was easily accessible and just great in general

Rating:

2.0

We found mouse droppings throughout the storage unit at move out. Several boxes and personal belongings had Mose dropping in them. Cloth items were thrown out

Rating:

4.0

Follow up was great when original reservation unit was unavailable. And securing unit was easy! Really appreciate being able to complete everything online.

Rating:

5.0

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

Rating:

5.0

Very impressed with facility and service. I’ll be a customer for life.

Rating:

5.0

Nice and clean and indoor

Rating:

5.0

First off the Staff go above and beyond! The cleanliness of this facility is second to none! Clean, well maintained, safe and secure!

Rating:

5.0

Great! Tiffany is awesome and helpful

Rating:

5.0

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

Rating:

5.0

Super clean and convenient. Helpful staff. Would totally use you guys again if I need storage space. Thanks for taking care of my daughter’s stuff while she was not in the dorms.

Rating:

5.0

She was very helpful, and explained very well. I really enjoyed her.

Rating:

5.0

An was very professional, knowledgeable and friendly. Exemplary customer service!

Rating:

5.0

The facility was clean, temperature controlled, bright and secure. The staff was friendly and helpful in every instance. A very good experience. It’s well located at the intersection of I-95 and I-91. Highly recommended.

Rating:

5.0

One problem: there was an exit door that appears not to have been disarmed by my entry code, but that did not have a sign to that effect. I used the door and of course set off the alarm. I called the monitoring facility and cleared it up, but adding a sign seems worth doing.

Rating:

5.0

The staff (I think she is ana) at Uhaul in Woost square is very very helpful. There was some issue with my storage reservation. She helped me several time to make sure I can get my expected storage unit. I really appreciate her help.

Rating:

5.0

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

Rating:

5.0

Thank you Tyffany

Rating:

5.0

All the staff, especially Anna were very helpful in this stressful time. I would definitely use them aging. Very convenient.

Rating:

5.0

The staff was really friendly and helpful

Rating:

5.0

The woman who helped us could not have been more helpful and kind. We appreciated her!

Rating:

5.0

Anna is an absolute pleasure. She made my situation easy and convenient. She offered alternatives to give me options as well which is so helpful in such a stressful time. Will continue to use services at that facility.

Rating:

5.0

Everyone was knowledgeable, super nice, and helpful!

Rating:

5.0

Everything was very Good

Rating:

5.0

Tyffany is AWESOME!!

Rating:

5.0

Very easy to set up! We used a storage unit last year and are glad to be using one again

Rating:

5.0

The individual that helped me gave me all the info I needed. Very polite

Rating:

5.0

Impressive, clean, friendly

Rating:

5.0

I’ve have multiple storage units, this has been the best by far.

Rating:

5.0

I will Recommend Uhaul storage to all my friends and family..... the experience was excellent

Rating:

5.0

I was able to access my things 24/7 which was important as I worked a lot after hours very clean facility even the bathroom was spotless and the manager was very pleasant and helpful... bravo!

Rating:

5.0

I cannot say enough about my experience with Wooster U-Haul! Every single staff member I worked with was amazing which I believe trickles down from managment. Thank you for an A+ experience.

Rating:

5.0

Analis Decker is an absolute super star at Wooster Square in New haven location! I would highly recommend to anyone, great service & secure location. Pleasant experience & my go to place! Thank you!

Rating:

5.0

special thanks to Tiffany

Rating:

5.0

Ana The GM was super amazing and very helpful THANK YOU monika

Rating:

5.0

The staff was very friendly and showed me everything I needed to know.

Rating:

4.0

This was a great way to store items over the summer break!

Rating:

5.0

Well designed facility.

Rating:

1.0

Terrible manager, being unfriendly with no answer to why lock my cube before the due day, and I was paid on time and autopay. In addition, she didn`t refund any rents for extra days.

Rating:

5.0

The staff and management were very professional handling my needs and the facility is well-maintained! Will use the services in the future again!!! Thank you! Best, James

Rating:

5.0

They we all great

Rating:

4.0

awesome experience

Rating:

5.0

Everything went smoothly and quickly. Thank you to Analis, the GM

Rating:

5.0

Very friendly staff

Rating:

5.0

Every staff member was friendly, professional and helpful. I recommend this facility highly.

Rating:

5.0

Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.

Rating:

5.0

Julius was amazing! He was so fast! That was the first time I've ever been to a U-Haul and not had to wait around for what seemed like forever. He got me the perfect unit at the perfect price.

Rating:

5.0

extremely neat and clean safe facility -wow friendly staff. only minor wish would be some fine tune of the security door closing on the elevators and garage door entrances - too quick

Rating:

5.0

This location is extremely clean and secure. The staff was really helpful and friendly.

Rating:

1.0

The last time I went to uhaul to obtain a new access key & trailer quote to move my stuff out of state, I discovered my room was cleared out without my permission. Also, I need a refund of $115.

Rating:

5.0

The employee who checked me in and showed me around was very helpful

Rating:

5.0

Everyone was so helpful and nice especially on such a busy week We will recommend and use again. Thank you!

Rating:

4.0