Customer Reviews for U-Haul Moving & Storage of Woodlake

7,131 reviews

6745 FM 78   San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd, Across from Cash America Pawn Shop)

(210) 666-1065

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 666-1065

6745 FM 78
San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd, Across from Cash America Pawn Shop)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHANTE LAJANETT P.  |  Overall Experience 
Rating:
5.0

Dry friendly staff and helpful

Abby Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

It was great and service in a timely manner. Forgive me for forgetting the gentleman name, he was fantastic, made my day better!

levon T. 
Rating:
5.0

Customer did not leave a comment.

carol b.  |  Overall Experience 
Rating:
5.0

The truck we rented was clean but was very uncomfortable to drive. It pulled to the left very hard and the cab was extraordinarily loud with vibrations. Otherwise a good value and clean location with nice people.

Steve S. 
Rating:
5.0

The office was very helpful, including the worker that helped us with the trailer.

C L S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Whole experience was flawless. Couldn't have had a better experience.

Chris W. 
Rating:
5.0

Great customer service, Fast and Professional installation. Highly recommend !

marcus S. 
Rating:
1.0

I will NEVER do business with your company again. I have rented trucks for 30 years & never had a problem, but apparently your company has ruined a positive & seamless experience by introducing your app & creating new ways to screw over customers with bullshit charges. I returned the truck TO THE EXACT PARKING SPOT I PICKED IT UP FROM at 1AM last night & woke up to find I had been charged a $20 "service & convenience fee" for not installing your stupid app & checking in with it. Was told by the employee at the counter that I should have known it was a requirement because it is "in the contract", which is on the back of the brochure in a 4 pt font that requires a magnifying glass to read. Again, for 30 years I have rented trucks, returned them to the parking lot & gone my separate way without a single issue UNTIL you created this stupid app to create new ways to nickle & dime your customers. I was planning to rent a truck 2 more times before my move was complete & also rent a 10x15 room for 5 months while my new house was being built, but you lost the $700 or so that I planned to spend plus any future rental due to this issue. Hope it is worth it for your little $20 service charge.

Joshua H. 
Rating:
3.0

The whole moving boxes in was a nightmare. Tied to the returning of the truck. The whole return after hours was long. I got charged a refueling fee (when I returned the truck with approximately the same amount fuel). In addition because of the long return process I only had an hour to get boxes in the unit. I used fifteen of those minutes trying to access the storage facility. Finally Adele from UHaul customer service was able to help. I got things situated with only four minutes till lock out time. The storage facility locks you out at 22:00. I finished at 21:56. Yet I arrived back at the UHaul center at 20:01.

Honey B.  |  Online Move In 
Rating:
3.0

I was charged a $25.00 fueling fee. I received the truck with approximately 3/4 of a tank. I returned the truck with approximately 3/4 of a tank. As I was checking in after hours and the fact that I did put fuel in the truck. This is beyond on fair and that fueling charge should be returned!

Honey B. 
Rating:
4.0

If not for Adele (the agent that I spoke with because I couldn't access the storage facility). It took over forty minutes to get through the drop off sequence. It took almost 15 minutes to access the storage facility. I picked up the truck at 18:45. Arrived at the apartment approximately 10 minutes later. It took about 32 minutes to load the truck. About five minutes to add $10.00 (about 3 gallons of gas). It took about 7 minutes from gas station back to UHaul. Took approximately 15 minutes to unload onto the bay. Took an hour to get through the return sequence (on top of which UHaul wants to charge me $25.00 for gas. I received the truck with approximately 3/4 of a tank. I returned the truck with approximately 3/4 of a tank. Wasted precious minutes trying to access the storage area. If not for Adele I'd be sleeping in the car with my mom and son. (It's a VERY small four door car). I barely made the cut off. I finished getting everything into the unit (a 5×5) before 22:00. I actually looked at my watch. It was 21:56 when I locked the unit. But it's not shut correctly. Something was preventing the slide from going into the slot. So I'm going to have to go back at some point today to correct that. Something I don't need on top of the disaster yesterday. I've only gotten about 11 hours of sleep in the last 48 hours. So I didn't need the app telling me they're going to take an additional $25.00, an hour return process, and a storage facility access situation.

Honey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

I cannot say enough wonderful things about Lionel and the team. They made the start of moving, which is usually very anxiety ridden, very smooth and comfortable. This location is incredibly lucky to have such caring and compassionate people working for them. I will drive out of my way every time if I get to work with them!!!

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

maria r.  |  Overall Experience 
Rating:
3.0

Amy, Jr, Bobby and Johnny were very helpful in getting us our trucks and trailers. And thank you to Rudy for making sure they were all ready to get on the road for our long travel.

Melanie R. 
Rating:
4.0

Most excellent

Abel L.  |  First Impressions 
Rating:
3.0

I wouldn't recommend uhaul to anyone. The after hours checkout is a joke. The QR code didn't work and the website said my contract didn't exist. I called the help line and the woman threatened to charge 20 dollars if I didn't get it to work. Then she wanted me to screenshot stuff while driving and email it to her. Then she wouldn't let me get off the phone so I could pay attention to the road. Trailer I rented was in poor shape and smelled like cat urine

Brett C. 
Rating:
5.0

They were excellent. Nothing but positive and professional. Jimmy was very thorough and efficient.

Jimmie B. 
Rating:
1.0

They do not tell you online when doing a Reservation that if you are paying with a pre paid cars that you have to have all these other forms of identification it's ridiculous everyone do not have major credit cards and to get to the uhaul place and have to go through hell is ridiculous everyone do not have passports or green cards and everyone do not just randomly carry there lease to there home in their car. If your changing policies fine but you put that on your websites so people are aware and prepared when they go to pick up the uhaul they reserved. The manager was rude even though we told her the card we were using was used at the same location for decades when renting a uhaul she made things to difficult its already a mess that now they not only take pictures of you personally when they already have your driver's license.. You'll doing to much..

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Paige S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerardo R. 
Rating:
1.0

Customer did not leave a comment.

Javier D. 
Rating:
5.0

All the staff were great and very helpful. Awesome job the whole team. Everything and everyone was great. No complains and it was the smoothest u haul transaction I have ever done. Thank you all!

KAYLA M. 
Rating:
4.0

Customer did not leave a comment.

ORLANDO C.  |  Overall Experience 
Rating:
5.0

Excellent! Very nice people and they made the check in super easy!

Kristi M. 
Rating:
5.0

Over the many years, U-Haul have been around, I'm impressed with the ease of the process of doing business with them! U-haul has come along way on how it conducts business! Spot on! Thank you for the ease of doing business with you?

Michael S. 
Rating:
3.0

No disputes. Just facts. When first moved in.. it was well maintained and clean. Later on, they let people store all sorts of junk vehicles. I was under the impression it was a storage for RV'S only. Was I proved wrong. Did not get the chance to move to the new area. The old was a mud pit everytime it rained. A time or two could not walk in the 2-3" deep in mud. Not to mention the rate increases. Guess that's how they got the funds to upgrade.

ROBERTO M B.  |  Overall Experience 
Rating:
5.0

Repair or replace wood U-boxes. The doors are beat up and sometimes hard to open/close. Maybe this is a WA state problem, since that is where I loaded them. Other than that, U-Haul has provided exceptional service!

Nola F. 
Rating:
5.0

Customer did not leave a comment.

MARIA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AmyL B.  |  Overall Experience 
Rating:
1.0

Employees were very rude. At time of drop off no one helped me, or explained self-check in. They all got on their cars and left. Horrible staff. Will not be returning to this location

Russhell P. 
Rating:
4.0

The trailer I rented had a click on ball hitch. These type hitches can not be tightened down and rattle excessively. Can not even here the music in your truck when driving down FM 78 from the pick up point.

Rocky C. 
Rating:
5.0

Customer did not leave a comment.

TENICE B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tylisha D. 
Rating:
5.0

Customer did not leave a comment.

TOBIAH S. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

The stag was great!

JORGE S. 
Rating:
1.0

Offer a upgrade on vehicle

Trevonte L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto S. 
Rating:
5.0

Customer did not leave a comment.

Isis W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geraldo A. 
Rating:
5.0

Self checkin needs some work. Process took far too long including key locker code pad that didn't work. Took 15 minutes before I had to go inside and wait in line to get help from the counter rep. It's close to.my home and an actual UHaul store. I used another "station" closer to my pick up point and when I arrived the oddice was closed and I had to cancel my pickup. Using this location was convenient to my home (we've used this store for 15 years) but the extra distace cost me mu h mire in terms of mileage.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Adrianne H. 
Rating:
4.0

Customer did not leave a comment.

Cj D. 
Rating:
5.0

Customer did not leave a comment.

GRISELDRA K. 
Rating:
3.0

Brakes was not good dangerous

Donyetta C. 
Rating:
5.0

Great customer service. Rudy was excellent.

Richard S. 
Rating:
5.0

The crew at Woodlake Uhaul were awesome! They helped us thru the checkout process and check- in very nicely!

JORGE S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Doing a great job, really appreciate your proficiency

Laura M. 
Rating:
3.0

The assistant manager Cassie is rude, she'll answer your your questions and give you information but her body language and facial expressions are very poor and would expect more from a person in that position.

JUSTIN R.  |  First Impressions 
Rating:
5.0

Staff on FM 78 was great. My overall experience was pleasant. The property and the storage areas were always clean.

gloria w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn P.  |  Overall Experience 
Rating:
1.0

Management sucks!

MICHAEL R R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
1.0

Maybe the app and customer service should actually work and do something about the shitty situation they PUT us in.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristal R. 
Rating:
4.0

Customer did not leave a comment.

JUSTUS R r.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience with the whole process!

Michael S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROY R.  |  Overall Experience 
Rating:
5.0

It was always in good condition for the past 2 years I had the storage thanks guys

JOSE M.  |  Overall Experience 
Rating:
5.0

N/A

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
2.0

My credit card was overcharged due to employee error of not completing my rental in the system upon return and I was subsequently accused and charged for keeping the truck for 3 days. I only had the truck for 23 hours and I only went 18 miles. Melody reversed the funds but no apology was given. Me being over charged on my card costed me insufficient funds for other transaction that I had scheduled. I don't think that's fair to me as a customer who abided by my contract with Uhaul!

Tinikki R. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Tylisha D. 
Rating:
5.0

Referred my sister n law. She stored her things in there now.

GUADALUPE Y.  |  First Impressions 
Rating:
3.0

Was not told that it was two separate units also the access code that I was giving to open the door does not work so I could not finish unloading my items in the storage the day that I used it to move in

ZARRA W.  |  Online Move In 
Rating:
5.0

Excellent service!

DURRELL B. 
Rating:
5.0

Customer did not leave a comment.

Mario F. 
Rating:
5.0

Customer did not leave a comment.

Mi-Sha B. 
Rating:
5.0

Customer did not leave a comment.

JERRY L T.  |  Overall Experience 
Rating:
3.0

Double check the spelling of the name and address. Mine was incorrectly typed.

june F. 
Rating:
4.0

Friendly staff

Russell T. 
Rating:
4.0

Customer did not leave a comment.

Mercedes H. 
Rating:
2.0

My RV parking space was a Mud hole after a rain event!

Ralph a.  |  Overall Experience 
Rating:
5.0

The staff was able to get me a new unit on the spot, and was most courteous and helpful! Thanks!

JOE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

I did not check condition of tires. Had a severe tire blow-out. And the service guy did replace the blown tire and the one next to it. It was similar to the condition of the tire as we were loading the car when we tilted the fender out, we did see worn tire tread on the outside of tires. My experience as a business owner who had six to ten trailers on the road, at all times says that tire maintenance is always at the top of the list of things that can and do affect the bottom line of performance of our crews, their safety, and of course unnecessary expense(s).

WILLIAM S. 
Rating:
5.0

Nothing service and equipment was all top notch.

Jerry L. 
Rating:
3.0

I picked up my truck about 2:50 and returned it before 4:30. I had the truck for just over an hour and went to get gas before I returned it and couldn't get the gas cap off so I had my husband to help and he couldn't get it off so I went to uhaul where I got the truck and told Mr. Leionne who was checking my truck in he tried to open the gas cap and couldn't then he said he will asked if I can get a courtesy for the gas for the inconvenience. He also ask another gentleman to see if he could and that gentleman struggled with it for a moment and then got it off, he said that it appeared that it was jammed on there and had gotten stuck. Casey was called out from behind the desk to see since it had been stuck and I couldn't get gas if I could get a courtesy and she said no but I could leave and go back and get gas. I felt as much as I rent from you all and have never had an issue that it was not my fault and I should have been given that courtesy. Casey was very much unbothered. I use you all's service often because I house foster youth and it's not even my personal money that I'm using so that wasn't the issue, I just believe that we get further with kindness. Mr. Leionne (and I could be spelling his name wrong, but you all will know who he is if you look into it) went above and beyond and still apologized to me for the inconvenience. Ms. Casey may need additional training in how to better satisfy and at least appear sympathetic to the customer. It was the end of the day and even though she was unwilling to extend me grace I still would like to extend her grace and say that maybe she had a hard day or a long week.

LANISHA B. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

Johann H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jocelyn f.  |  Overall Experience 
Rating:
5.0

Extremely helpful and very professional. Would highly recommend. It was a breeze on returning my rented equipment. Thank you to all involved!

Francisco L. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
3.0

Don't trust JR. When he checked in the truck he stated no additional charges and we were good to go. Instead I received a charge several hours later for gas after he stated everything was good. If you drop off here make sure you get a return receipt before you leave. They didn't check in my truck until the next day and I had to call before they did.

VANESSA E. 
Rating:
5.0

Thank you

Roy M. 
Rating:
5.0

Equipment was to be expected with continuous use. Great service and the equipment got the job done.

Andrea S. 
Rating:
1.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
5.0

I love this U-Haul. First off when I first got the unit the staff was super friendly and super patient and understanding. It wasn't until a week after that I was able to secure the unit with a lock they provided. Then I had cleaned it out and moved everything into another storage unit on the same floor they had noticed. The reason this is awesome is because they called me and did not want me to be charged for a unit I was not using. I seriously would recommend this U-Haul to anybody in need. This place is always helpful with employees who are real kind people. I honestly thank all the employees who work there.

RICHARD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY M.  |  First Impressions 
Rating:
5.0

We had the building for 9 months. Once there were roaches in the common area. Which the company cannot help if someone is disgusting. I let the staff know and she assured me that they would put something out for the pest. I also added traps in my unit. Never saw a single one after that. I would see the staff cleaning. I was pleased with the service and would use u haul again.

Anstachius H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcela S A. 
Rating:
5.0

Customer did not leave a comment.

johnie L. 
Rating:
1.0

I've rented 7 trailers from various locations. This is the only location penalizing me for returning the trailer after hours without doing some self check-in. All of the others were also turned in, after hours, without doing the self check-in...$20 assessed despite me using the trailer for 8 of the 24 hours that I paid for. UNSATISFACTORY!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Wallace H. 
Rating:
1.0

The GM is horrible and rude. There was no lock on my U-Haul. It was waste of money. I had to return it because I couldn't leave my stuff in there. They didn't inform me there was no locks there used to be locks all the time.

Tiffany P. 
Rating:
4.0

Customer did not leave a comment.

Gabriela T. 
Rating:
4.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
3.0

Customer did not leave a comment.

AMORE F.  |  Overall Experience 
Rating:
3.0

We need to be able to use our storage later than 6 pm

SUZZANNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nannette B. 
Rating:
5.0

Customer did not leave a comment.

Dedrick N. 
Rating:
5.0

Keep being awesome

MARK C. 
Rating:
5.0

Great rental experience! In and out quickly, professional staff, friendly and a pleasure to do business with.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JAMES T.  |  First Impressions 
Rating:
2.0

I expected more security my RV had the Catalytic Converter stolen and U-Haul did nothing but said it was not something they could help with. My insurance covered $2500 and I had to pay $1000 deductible and another $1000 the insurance would not cover. You would think that a company that says they have secure covered storage would take care of their customers property that i was paying them for storage.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL H.  |  First Impressions 
Rating:
5.0

The guys were great when I dropped off the truck. Very personable and helpful.

Christopher S. 
Rating:
5.0

All went smooth and well! No delays whatsoever!

Raul C. 
Rating:
5.0

Truck cruise didn't work. Power mirrors didn't adjust. The engine seemed to surge. Air conditioner worked sometimes. Windshield wiper was broken.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

sherri c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
4.0

Customer did not leave a comment.

Monier K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
3.0

Retuning a truck after hours is a crazy experience. The photos and things required while you are out in the dark is unacceptable. Its danagerous and trying to take pics and watch your surroundings at the same time is not something I would ever do again. I feel sorry for the ones who are by themselves trying to do this to keep from giving 20 dollars..it is not the safest neighborhood..this I know.

Kimberly B. 
Rating:
5.0

The employees here are super nice and really understanding of customers needs. Helped me out in a bad time.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
1.0

U-Haul is a scam. They say one price then charge you all these extra charges so instead of making a small payment while on a budget, they charge all these extra small charges that up to large amounts and you'll end up paying for their rundown trucks sucking all the gas and slow making the miles seem longer than what you really went. I will NEVER rent from U-Haul again!!

irma O. 
Rating:
5.0

The staff on site are excellent and helpful. They provide outstanding service each and every time I visit this location. Staff goes above and beyond by checking tires and air pressures. Very knowledgeable and skilled to assist. My favorite location of all. Great location.

antoinette Renee P. 
Rating:
5.0

Use this site a few times. Never an issue and equipment was clean and in great condition. Staff nice and was able to pick up early

Jayson K. 
Rating:
5.0

totally recommend!!! climate control on point . staff is amazing . they work with u on anything.

KASSANDRA V.  |  Overall Experience 
Rating:
3.0

Guy who helped me was lazy and didn't seem he cared for his job. Prime example of bare minimum for a job.

CRISTIAN T. 
Rating:
5.0

Keep up the good work!

Virgil K B. 
Rating:
3.0

Customer did not leave a comment.

LaNita C. 
Rating:
5.0

Customer did not leave a comment.

Nga R. 
Rating:
4.0

I was locked in before 9pm. No access after was inconvenient. Other than that. All good.

TYRONE M.  |  Overall Experience 
Rating:
4.0

Very pleasant experience working with you.never had any problems storing my entire household there for over a year.

Janine A.  |  Overall Experience 
Rating:
5.0

Your linked texts have not worked on the last two times I have used your services (picture, etc.). Otherwise the transactions have been great.

DONALD H. 
Rating:
4.0

Friendly staff. Made the process eady

Brian W.  |  First Impressions 
Rating:
5.0

..

Hector V. 
Rating:
4.0

Didn't like the fact that my reservation was overbooked and had to go to another location to pick up my trailer. Usually I had zero problems at the 87 and WWWhite location. But the service and professionalism at the Woodlawn location was good also. Just inconvenient

Carroll P. 
Rating:
5.0

Customer did not leave a comment.

Tywana G. 
Rating:
5.0

Customer did not leave a comment.

kenneth g.  |  First Impressions 
Rating:
3.0

The exterior of the truck was dirty. I had to clean the windows 🪟 as they were so dirty I could not safely see. I was not told how to safely drive the vehicle, i. e, adjust the windows, etc.

Casandra J. 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  Overall Experience 
Rating:
5.0

Helpful and professional

Joseph T.  |  First Impressions 
Rating:
3.0

I really hated the constant price increases

JARVIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yajaira S.  |  Overall Experience 
Rating:
5.0

Enjoy working with all at U-Haul each & everyone Everytime.

Emma mae M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ZACHARY D.  |  Overall Experience 
Rating:
3.0

Your RV storage price is the best in the area but has increased a lot in the last couple years. Current security of a fence and gate isn't working. Many RV's have been broken into and damaged over the years. The sites have good street access but the actual RV site is dirt or maybe base material that is just mud when it's wet. A trip to the lot when it's wet results in mud in the RV, the vehicle, and all over your shoes.

Ralph M.  |  Overall Experience 
Rating:
2.0

The vehicle and RV storage was pitch black when I would check on my vehicle at night. The floor is moldy dirt/mud. Destroyed my tires and my shoes. Also someone scratched the side of my car with their RV.

shane m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvia a.  |  Overall Experience 
Rating:
5.0

Ms amy was very helpful and very suffocate she knows her job I would recommend her to any one

judy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY H.  |  Overall Experience 
Rating:
5.0

Excellent service for 3 years.

Ivonne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paul r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIKKI L C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

frances w.  |  Overall Experience 
Rating:
5.0

You all are so kind thank you and happy holidays. You all have been so helpful.

Freyda B.  |  Overall Experience 
Rating:
5.0

U haul was very helpful they bent over backwards to help me but unfortunately hard times fell on my family and we lost our storages to auction. Which included important memories belonging to my wife and my military memories I had before getting injured in Iraq and our furniture. They tried to help but finances never recovered.

calvin g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  First Impressions 
Rating:
1.0

Facility is not secure, staff not helpful and not professional.my rv had catalytic converter stolen twice in 6 months. Head office was called and supervisor never called me back.

DONALD P.  |  Overall Experience 
Rating:
4.0

the storage section my space was in had no lighting in it . was only lighted by hallway around the corner.

Ted A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATINA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela T.  |  First Impressions 
Rating:
5.0

Thanks Truly 😊

TIAWO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIAN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorri I.  |  Overall Experience 
Rating:
3.0

This place will rip off their customers at any opportunity and the manager is very nasty.

Diana M.  |  Overall Experience 
Rating:
5.0

I have used this corporate business a lot through my life, however there has been no corporate or personal owned U-Haul like this one. 100% satisfaction, personal customer service by everyone that works there. Young professionals that get the job done. I respect and appreciate their professionalism. And the female management staff are great leaders. And I believe that’s why they are the best in SanAntonio, Texas

beatrice b.  |  Overall Experience 
Rating:
5.0

I had a good experience using your facility. I forgot my entry card one time and your keypad was not working. That is the only negative. Whenever I needed help it was promptly provided. I will use your place again.

Karen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICENTE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makayla A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALICIA L.  |  Overall Experience 
Rating:
4.0

Good service, I was satisfied you could contacted me when the lock of my storage was loose and not secure

Esther L.  |  Overall Experience 
Rating:
1.0

When someone asks you to stop calling emailing and sending them mail because you have nothing to do with the person who has done business with your Company you should really listen and acknowledge that instead of saying this is the information that was provided and continuing to harass the person that creates bad business habits and a sour name for the company in that person's view

joshua h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELGIN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney S.  |  First Impressions 
Rating:
1.0

RV was broken into twice by vandals. U-Haul should do more as far as video or some sort of security deterrent to prevent that in the future. I will never store anything large there until I know that's done.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VAnessa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rolston W.  |  Overall Experience 
Rating:
3.0

This unit was broken into when we 1st got it and the slide to lock unit was horrible

Nicole V.  |  Overall Experience 
Rating:
3.0

Storage was great but I got ripped off and falsely overcharged on my truck rental. Will not rent from that location again

Crystal R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daryl J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

frances w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guadalupe c.  |  Overall Experience 
Rating:
5.0

The staff was very nice and especially the employee who got my information. She explained everything well and was very friendly. I would definitely recommend this location.

DUVINA A.  |  First Impressions 
Rating:
5.0

In today’s times it can be challenging to find quality customer service, your staff treated me as family which takes it over and above of what was expected. I’m thankful and grateful in being one of your customers.

JERRY L T.  |  First Impressions 
Rating:
1.0

The general Manager was very nasty and unprofessional, uncompromising and unwilling to listen. She caused me unnecessary stress at a time when I am under unimaginable stress and for no reason at all. The situation could have been resolved in a better way if she was willing to listen but she was only willing to see her perspective which was wrong and very unprofessional.

CONNIE C.  |  Overall Experience 
Rating:
1.0

Nasty attitude and because I was not using the service and am a black female they automatically assumed I wanted trouble, when I just wanted my receipt. So that I could leave! Very nasty people to deal with!!!!

CONNIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

audrey m.  |  Overall Experience 
Rating:
5.0

Love the cleanliness and climate control. Easy access

Rene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Very clean facility and secure. The staff is friendly and helpful. I would recommend this storage facility.

Christy W.  |  Overall Experience 
Rating:
5.0

Price, location, selection of equipment and storage units make uhaul the leader in rental units

JOSE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadine k.  |  Overall Experience 
Rating:
5.0

Everything was great

Tony A.  |  Overall Experience 
Rating:
5.0

Mr. Bobby was very professional and helpful form my storerage needs

Ted A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherie F.  |  Overall Experience 
Rating:
4.0

There was a “tone” when speaking with the staff about leaving my vehicle parked overnight to ensure I would have a ride after I dropped the truck off. After that was rectified, it was fairly easy.

TIAIRIA E.  |  First Impressions 
Rating:
5.0

Only took a few moments to make arrangements and get started.

ARBOR A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOTON H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

barbara b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dee S.  |  Overall Experience 
Rating:
5.0

Great safe place to store trailer

Matthew B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isis W.  |  Online Move In 
Rating:
1.0

Don’t store your RV or boats there. I had to move mine elsewhere as we had our RV broken into. Stoled our Cadillac converter, broke our door. Then didn’t even take responsibility.

GABRIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwone J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deseray R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAWNYA S.  |  Overall Experience 
Rating:
3.0

Stolen converter Price is to high Gravel pads get muddy

billy r.  |  Overall Experience 
Rating:
5.0

Costumer service was the best thanks

Alex M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janee L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Very helpful and nice employees

Erik R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRELL H.  |  First Impressions 
Rating:
5.0

Thank you to the staff that went above and beyond changing my drop off location and finding a climate controlled space.

Christy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Erika G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dominique G.  |  Online Move In 
Rating:
4.0

The assistant manager Sergio was so friendly and able to help me with my situation. Did not hesitate at call to assist me in my situation. I had actually not wanted to deal with these facility anymore because of the current manager Melanie. She has just been so rude to me in my past experiences of renting rooms & trailers at this location. She does not even try to help you and also does not act her age. I did file a complaint about her twice but seems like nothing was done about it because she was still not professional in her job duties when it comes to customer service. Even the employees would vent about how not so r professional she was. So I gave this location another try and I must say I hesitated going in, but I’m glad I did. Sergio, Cassie and Johnny were extremely helpful and in s great mood. Hope they stay working at this location. I will give them another try as long as I dint have to deal with the manager Melanie .

Rainie M.  |  Overall Experience 
Rating:
5.0

Staff at this location is Need friendly and helpful. Any issues that arise they always try their best to help solve.

KIM P.  |  First Impressions 
Rating:
5.0

I always use U-Haul to move all my things

MARK H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DERRICK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONTA F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

moradeke o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary P.  |  Overall Experience 
Rating:
1.0

All my stuff got All my things were moldy as well as the boxes that sank. The wooden furniture swelled and broke due to low heat, it looks like a pure swamp. The clothes have become moldy, the books, everything has been damaged. They tell me there's nothing he can do unless I call my insurance. I do not recommend this place to anyone.

marius k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin (RDM for U-haul) B.  |  Overall Experience 
Rating:
5.0

Everything was explained to me at time of transaction. I did not hear about the part where the facility is closed after 10 pm, but there were signs for it on the doors and walls- so that was on me. I had assumed I had 24 hr access. It worked out well and I felt that employees looked out for us and were very accommodating and friendly. The place is kept clean and the A/C is nice and cold.

LAURA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANNIE B.  |  Overall Experience 
Rating:
5.0

My trailer was broken in twice That Why I Left

carl m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDRE C.  |  First Impressions 
Rating:
5.0

Person helping me was incredibly helpful from the phone call to the sale when I came to the store well done!

JOSEPH C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tanya m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

roxanne c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted S.  |  First Impressions 
Rating:
5.0

The gentleman that helped us out was so wonderful! My husband only speaks Spanish and he was great at explaining everything. Ty so much for your help <3

valerie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elsie h.  |  Online Move In 
Rating:
3.0

There was a loud alarm sound going off as I was moving out of my storage. I told the office and they did nothing.

DARRYL J.  |  Overall Experience 
Rating:
5.0

I would use again

DARRYL J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

julian m.  |  Overall Experience 
Rating:
5.0

Their customer service on their phone and in person was excellent. I got all my questions answered after they explained how the billing would be set up, how to use card and PIN code. Very professional.

LAURA S.  |  First Impressions 
Rating:
3.0

The roof over my spot had MANY leaks. I notified the office. This was never addressed.

Candice B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHEREE Y H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin M.  |  Overall Experience 
Rating:
5.0

The storage unit was easy to get to and they had more than enough hand carts to use.

Edgar O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aquila S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

greta f.  |  Overall Experience 
Rating:
2.0

They do not have good communication skills people skills listening skills and working with the community that's not all the working I'm talking about the leader the female folk manager general manager she calls herself because he's supposed to leave by example and she has a bad attitude and nasty communication skills all the other workers under her are very polite respectful and very understanding

Ricky R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIK E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

billy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHEILA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne T.  |  Overall Experience 
Rating:
5.0

Very nice people

Miguel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara T.  |  Overall Experience 
Rating:
4.0

Needs to be open later

KIRSTEN K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patrick l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalyn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guadalupe c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Never a problem

lloyd o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willaim y.  |  Overall Experience 
Rating:
5.0

Everything was great. There was confusion that I had to check in on one access panel away from the door then go to another access panel to unlock during off hours but the office was able to clear it up.

Jesse L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

deborah r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIA J.  |  Overall Experience 
Rating:
4.0

None

QUINTON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheyenne C.  |  Overall Experience 
Rating:
4.0

The only 2 problems I would be concerned with are 1) hold times when you have to call, I called and was put on hold so I stayed on hold and drove down to the facility while still on hold. Upon arrival 2 clerks were helping customers but one was at the last station doing paperwork. I hung up the phone when it was my turn, I was still on hold. 2) Employee communication. I cleaned out my unit, cleaned the empty unit and went to the office to check out of my unit. By the time I got home I had a text message and 2 voice mails asking me to contact the office because my unit was empty and the lock was missing. When I was able to get them on the phone I told them I had moved out , I had gone in and notified them about 1 hour ago.vi was told they would check their records and email me my close out receipt. So. Thanks.

Janice M.  |  Overall Experience 
Rating:
3.0

I rented a truck the same day and tried to redeem the free month for the storage. I would like to redeem the month free for the storage.

Tiffani A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl L F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CECIL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

isaac d.  |  Overall Experience 
Rating:
5.0

Great staff and clean facilities

STEVEN L.  |  Overall Experience 
Rating:
1.0

My unit got broken into and they said the camera did not took anything. Worst management and their insurance is crap only cover 1000.00 would not recommend this place.

GISELLE C.  |  Overall Experience 
Rating:
5.0

The manager and staff were very knowledgeable, helpful and friendly. An A++ experience.

MATTHEW W.  |  Overall Experience 
Rating:
5.0

Melanie goes above and beyond to work with customers.

patsy b.  |  Overall Experience 
Rating:
1.0

Prejudice and discrimination non-rational or the fact of black single veterans with medical disability and benefits to deprive me sex for favors and our information that I'm not about either him or her because the feds was retaliating but I wasn't a drug dealer and then form it they need to hustle black people about their drug operation I'm a senior citizen 64 years of age. Disciple security breach was a big centerpiece of Hustler my business personal now the the Mexican Hispanic y'all had to face their charges with the marriage I had set up... Over bills of rights in Texas of San Antonio Lynchs,hates related by my color...black male.

Aubery M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony B.  |  Overall Experience 
Rating:
2.0

I’ve already given you my comments and my displeasure about that particular facility

TERRI L M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM M.  |  Overall Experience 
Rating:
5.0

I didn't have too much interaction with the staff because it was never necessary. Everything was well taken care of so there was no need. Thank you so much!

Maria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Todd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenisia R.  |  Overall Experience 
Rating:
5.0

Thank you for being patient with me when I had it a couple of late payments other than everything was wonderful and a good experience being with you guys

Maria M.  |  Overall Experience 
Rating:
5.0

I had zero issues with my outside covered storage lot. Just no longer needed it

JAMES E.  |  Overall Experience 
Rating:
3.0

My only problem was that anytime I came after hours after 5:00 or whatever I couldn't get the little card to open the sliding doors to get me to my storage and I had two cards and neither one of them would ever work and I do landscaping so my hours don't match up with yours so I really needed the cards to work

Jonathan l.  |  Overall Experience 
Rating:
5.0

I used the storage for 3 or 4 years. Everything was still in good condition. Thank you!

Ida M.  |  Overall Experience 
Rating:
5.0

Everything look good at the moment... Is my first time renting space and also is very close to my new home..

Reynaldo V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

SALLY L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SONIA A.  |  Overall Experience 
Rating:
5.0

The whole experience was pretty easy and painless. From renting the storage unit to payment and even check out. The carts that were available at the location were super helpful as well while we were moving in and out of the unit.

natalie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  First Impressions 
Rating:
5.0

People at the facility were very friendly and professional

ROBERT C.  |  First Impressions 
Rating:
1.0

The catalytic converter was stolen from my truck while it was stored in your "Secure" ?????? facility. That is why I moved out.

Donna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DERRICK S.  |  First Impressions 
Rating:
5.0

Excellent service and facilities.

LANCE B.  |  First Impressions 
Rating:
4.0

Will be five stars once the alarm stops going off every time we go to open the unit. We called the office but I’m not sure why it keeps happening.

JENNIFER T.  |  First Impressions 
Rating:
3.0

Everything I turn around the price go and nothing have changed I been with this company 10 plus years it's time for me to make a change

STACY A H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal M.  |  Online Move In 
Rating:
5.0

Wonderful experience with no problems

Karen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deauntae T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christian C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MANUEL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola S.  |  Overall Experience 
Rating:
5.0

The manager was very helpful. Rudy at check in was also very friendly and helpful.

MATTHEW W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold B.  |  Overall Experience 
Rating:
5.0

Thanks ForAll....OF UHAL....Everyone IS So kind....Thank You

CYNTHIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
1.0

Customer service is rude. I paid my rent on time and moved my stuff out and you guys still charged me again never will i use you guys again!

ALYSSA CELESTE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MEGAN R.  |  Overall Experience 
Rating:
5.0

Excellent clean storage

rafael v.  |  Overall Experience 
Rating:
4.0

Everything was great except we were under the impression we would have access anytime but none of the codes ever worked for after hours access.

Rebecca G.  |  Overall Experience 
Rating:
5.0

Staff war great, had a slight issue and they were able to address and correct it right away.

MITCHELL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel m.  |  Online Move In 
Rating:
4.0

Some of the carts need wheels fixed or replaced

Leo D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patrenia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kayed h.  |  First Impressions 
Rating:
4.0

The service was excellent.

Michael D J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORA B.  |  First Impressions 
Rating:
1.0

I would never utilize this location again. I'd issues from the very beginning and if I could've moved my services I would've but I did everything online and therefore was obligated to stay. The storage unit was extremely small compared to Public storage and when I asked to upgrade to a larger unit; I was advised they didn't have any available but the unit directly across from mine which was larger was vacant. The code to get into the storage area never worked for my unit but when I went to the other side my code worked which is where the facility is non secure. The manager has her boyfriend working at the facility, who brought his younger brother to work which the younger brother shared with me that he had been there 3 months at the time but he didn't know a thing about his job description. When I'd asked him about my code which wasn't working and if he could give me a ride back over to the office after walking over there twice before he stated that he wasn't certain if he could give me a ride and didn't know what to do about my code. Overall, don't utilize this storage facility avoid the huge headache. Run!!

Debbra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
3.0

We were very happy with the area when we stored our first travel trailer there. Recently we had our trailer broke into and when I told management about it she seemed like she didn't care and was quick to try to get off the phone. If they provided better security we would have stayed as a customer. We were one of the first to move in there when they opened. Prices have increased significantly but security of our unit was the reason we are no longer a customer. Our trailer was not the only one broke into during this time, there were several next to ours.

ADELLA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordi S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanessa O.  |  Online Move In 
Rating:
5.0

Stellar customer service. Thank you.

Robert H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emmett s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fareeda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veda brown C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melony b.  |  Overall Experience 
Rating:
5.0

Easy and Efficient

Karen E.  |  First Impressions 
Rating:
1.0

Again your dimensions or what you put online that a certain unit is about 1 to 2 rooms is a total lie that space is only about one room and the room is probably like a bathroom the only reason why I used you all is because of I have the other storage there as well I just would never use you guys after this

Cristal c.  |  Online Move In 
Rating:
3.0

Unable to use own lock

Leticia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lars L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROSEMARY B.  |  Overall Experience 
Rating:
1.0

I had multi different ppl call me and asked if i still needed my unit i told them yes i just haven’t moved anything in yet due to work.. well i got another call a few days later unable to answer again due to work well then i got a move out invoice and i already told them i still needed my storage!!

Magen R.  |  Overall Experience 
Rating:
1.0

Its been a mess dealing with you all

Cristal c.  |  First Impressions 
Rating:
5.0

Very professional personnel

JOHN H.  |  First Impressions 
Rating:
5.0

Keep up the good work

CHRISTOPHER M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tanisha m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandrea P.  |  Overall Experience 
Rating:
5.0

Great job

ARVIL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rene j.  |  Overall Experience 
Rating:
5.0

I'm impressed with how well maintained and clean the restroom in the storage facility is.

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jaime R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

tanisha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AmyL B.  |  First Impressions 
Rating:
4.0

Love UHaul. Thank you for taking care of my family and I.

Robert H.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful the entire time i used the unit. I only wish i couldve accessed it late at night to accommodate my late work hours.

ALANMICHAEL I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g.  |  First Impressions 
Rating:
5.0

Hi, I would recommend this facility. The staff was very professional and kind. The experience was great. The unit i got was clean and very well maintained. The AC was as it needed to be. I think I’ll be a faithful client for my next storage need. Thanks

David M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOBY V.  |  Overall Experience 
Rating:
3.0

The random alarm/siren going off during the day is horrible. Scares the heck out of you because you don't know when it will sound. And no pro rating for unused time sucks

ASHLEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy P.  |  Overall Experience 
Rating:
1.0

Since the first day I moved in my key card and code has not worked. There was a man that used to be the 24 hour manager you could call for help and he would usually give me a code. I went 2 nights ago to my unit at 9pm and of course my code and card wouldn't work. I called the number for the 24 hour manager who is now Melanie Rattie and she wouldn't answer the first two calls. When she finally answered she sounded asleep and she was very rude. She said she couldn't do anything and it was my fault something was wrong with my account. I have always paid on time and there should be no problem with my account. I was not able to get into my unit.

DENNIS P.  |  First Impressions 
Rating:
1.0

I was charged for 2 trailers 2 dollies and I only picked up 1 trailer and 1 dollie. When I asked why I was being charged double staff replied and said rates went up which was a lie. I called customer service and they told me the rates have not changed and that I was charged twice and refunded me my money.

Vanessa S.  |  First Impressions 
Rating:
5.0

None at this time

Donald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brad K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mickel E.  |  Overall Experience 
Rating:
5.0

Thanks for everything everything went easy peasy I highly recommend this place

JOE H.  |  First Impressions 
Rating:
4.0

Difficult to get anyone on the phone during store hours.

steve c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricki hope j.  |  Overall Experience 
Rating:
1.0

Fuel charge dispute was handled poorly when the owner new very well that I didn't use it from the rental the previous day. I drove 5 miles and had to pay for a quarter tank of fuel.

brian d.  |  First Impressions 
Rating:
2.0

doing my reservation I requested air climate control unitAnd I got a non-when I brought this up young lady to let her know she told me that I had to unload the unit that I was sent before she can start the transaction to put me in a climate controlled

Jerry D.  |  Online Move In 
Rating:
5.0

Only issue was with the security system...it would sound the alarm eveey time we opened our unit

Bethany W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ESTHER O.  |  Overall Experience 
Rating:
2.0

Staff can be rude. Hard to get ahold. Needing more customer service experience and be nicer to customers

Julia R.  |  Overall Experience 
Rating:
5.0

Great storage facility and friendly staff

CARLOS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirten L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marta s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELVIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toice W.  |  First Impressions 
Rating:
5.0

I want to thank each and everyone of your staff friendly 👍

VAnessa M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD P.  |  First Impressions 
Rating:
3.0

It was an good place to store my items. Did not like when the up the price a bit but it is what is. Price only went up a bit but stayed the same after that one change. Difficult to change to a differnet size storage unit when we wanted to down size but they figured it out in the end.

Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mickel E.  |  First Impressions 
Rating:
3.0

Building access is supposed to be until 10 pm. When you enter your code into the keypad it says access denied. We had to leave someone in the building for over an hour so that we could get in and out. Upon speaking to other tenants they say they are never able to get back in after office hours despite it being posted that self serve customers have until 10pm daily. Also the restrooms were disgusting.

Rebecca G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jason F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deitra P.  |  Overall Experience 
Rating:
5.0

The facility was very clean and the air conditioner really helped! The carts were very helpful to move our items in! I would recommend U-Haul Storage facility to anybody! Thanks

xenia v.  |  First Impressions 
Rating:
1.0

Trailer was vandalized, staff wasn't helpful, facility isn't secure, storage area is muddy.

robert t.  |  Overall Experience 
Rating:
4.0

Would be nice to have 24 hour to be able to go in your storage

ROMIE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alisa I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen G.  |  First Impressions 
Rating:
1.0

I did online move-in for two units but one wasn't in uhaul system despite my receiving confirmation and rental agreement (5165). It took a long time to get the issue settled and I didn't receive another confirmation or rental agreement. I was told the online process is not very reliable which is discouraging due to possibility of completing the process and not having a unit when you arrive in person.

Harolyn L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDY S.  |  Overall Experience 
Rating:
3.0

Access hours dont support the needs of the people who often seek storage... travelers or relocators. It was an inconvenience for me to pull into town & not to have access around 6ish PM and be told by customer service that you're open until 10p...astonishing!

Will W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell D.  |  First Impressions 
Rating:
4.0

Aside having my unit closed in the system by improperly verifying the unit # of which was being actually closed by the customer. I was only informed with a message that was sent via text about participating in a how was your experience survey. I called and had to explain and provide information again and the good thing behind it all was the male associate who assisted me over the phone extended my due date.

Carlos E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JASON R.  |  Overall Experience 
Rating:
1.0

Staff was rude and unhelpful. Staff did not explain anything and when I was having issues uploading my id they just sat there and said if can only be uploaded by a cell phone and preceded to stare at me like I was an idiot. I will not be recommending this storage place to anyone except to tell them not to use it.

Kelsey R.  |  Online Move In 
Rating:
4.0

Was rather disappointed to see that the current rate is $49.95 and I have been paying $64.95. No loyalty for existing customers and I had been with UHaul for a long time.

ELEN KRYSTYNA C.  |  Overall Experience 
Rating:
3.0

Mobile pick-up didn't work which delayed me quite considerably. I received a massively overpriced fuel surcharge for a circa 50-mile round trip

Alistair R.  |  First Impressions 
Rating:
5.0

Would definitely recommend this uhaul facility. It was always clean, staff was friendly and understanding and just an all around great experience storing here.

melisa m.  |  Overall Experience 
Rating:
3.0

After taking time to come in and make reservations, I still didn't get what I reserved. Some staff was unfriendly, unconcerned and to much didn't care. Just gave blank stares when questions were asked!!

Sherrie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arleen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
5.0

Great

chris v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine A.  |  Online Move In 
Rating:
5.0

Staff was aware of what was available to offer and if they came across uncertainty they used their reports to provide accurate information. when I parked my travel trailer and I had a concern I went to the office to explain and the staff member could have left out the quick to jump "well there's no other spot" before I was able to finish my suggestion if they could reach out to the other renter to generously move over then that's when the associate said ok we'll contact them. Other than that quick snap of negativity it was a good experience.

Carlos E.  |  First Impressions 
Rating:
5.0

The doors on the Storage unit need to open up more for tall curio cabinets

Lars L.  |  First Impressions 
Rating:
5.0

The facility is always clean, and very secure. The staff is especially friendly!

Retha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
1.0

They gave me a storage that was already rented and I kept my furniture out there. It made me very sad.

Anna M.  |  First Impressions 
Rating:
5.0

I have used Uhaul for two long distance moves from Texas to North Carolina and North Carolina back to Texas. I swear by Uhaul and your hard working staff, both on the ground and online as well. Tech suppourt by text and email is flawless. I am very pleased.

steve t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Temika M.  |  Online Move In 
Rating:
5.0

Air conditioning was extremely helpful in this horrible heat, thank you

ERNEST A.  |  Overall Experience 
Rating:
5.0

Awesome rv storage. Super convenient. Great access. Great staff.

jose f.  |  Overall Experience 
Rating:
5.0

Short of staff. Person behind the desk was multitasking and the process took a little bit longer than expected.

Juanita I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrei C.  |  Online Move In 
Rating:
3.0

Needed help unlocking the unit. The second floor has NO climate control. It was above 90 degrees

James K.  |  Online Move In 
Rating:
5.0

Your facility blew my mind (a little cliché, but it's appropriate). I was very impressed. And just the luck of getting the storage unit just inside the entrance? I'm never that lucky. I didn't know what to make of it, haha.

Mel A.  |  First Impressions 
Rating:
5.0

Awesome team and super helpful every step of the way! Amazing staff and great facility!

Robert H.  |  First Impressions 
Rating:
5.0

Excellent place to store our belongings.

CINDY R.  |  Overall Experience 
Rating:
5.0

Had a great experience, all of my belongings were intact, the facility was emaculently clean, kind staff, and I felt secure, when I was there, so keep up the good work, don't change a thing.

Martha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EFREN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela T.  |  Overall Experience 
Rating:
5.0

Great staff

Roberto M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth m.  |  Overall Experience 
Rating:
5.0

The gentleman at the counter was very friendly and knowledgeable. As-a-matter-of-fact, I had interactions with everyone at the front desk that day and everyone answered all my questions.

Richard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOBY V.  |  First Impressions 
Rating:
1.0

Not secure customer service poor will share the poor service on social media not recommend will discourage peoples

Marty N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W.  |  First Impressions 
Rating:
5.0

Very clean and convenient

Michael C.  |  Online Move In 
Rating:
5.0

Staff was excellent and kind.

CINDY R.  |  First Impressions 
Rating:
3.0

Extremely inconvenient. I was not instructed regarding move in times and the fact that I would be locked out if I did not log out of the facility. I rented a Uhaul and was denied access when we tried to drop a load off. This delay has thrown us completely off schedule and Im required to turn the rental truck in on Saturday morning.

Elisa W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex I.  |  Overall Experience 
Rating:
3.0

Ib

John R.  |  First Impressions 
Rating:
3.0

Perfect for storing travel trailers/5th wheels. Had catalytic converter stolen twice within 4 months. Better security and cameras are a must. Improve that and this place would be awesome and 4 or 5 stars.

MICHAEL C M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TISHAWN S.  |  First Impressions 
Rating:
1.0

Broken into twice - staff not concerned

Frank L.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Frankie M.  |  First Impressions 
Rating:
2.0

The storage fees are 33% higher than other local storage facilities. The staff is not overall friendly. The employees seem very tensed at this location.

JEFFREY C.  |  Overall Experience 
Rating:
2.0

There was a time when the doors was shut and we had to go through the side door, my 2 year old son was right behind me.. and I had stuff in my hands so the side door shut while he was still in the storage area. I placed the items in my car and ran to the office which literally closed at this point for about 3 mins I told the employee I needed help to get my son out she told me he can push the door open. At that point I was frustrated because he’s 2 if he could’ve push that big heavy door open I wouldn’t be asking for help. So for 3 minutes I’m going back and forth with this lady for help. Until she finally saw my frustration. I wouldn’t recommend uhal in San Antonio every experience was horrible I won’t be back.

DonShay M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edixon P.  |  First Impressions 
Rating:
2.0

The actual storage unit is great. The online process and the customer service from the staff was horrible. They were very rude and dismissive. I would’ve taken my business elsewhere but it would cost more to re-rent the moving truck. However I will be sure to let everyone I know that I had a horrible experience at this place. And recommend that they and everyone they know go elsewhere for storage

Brandon Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MIRANDA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna L.  |  Overall Experience 
Rating:
5.0

The cleanest most convenient Uhaul. They have everything at this location. Will definitely use again if needed.

Alana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA A.  |  Online Move In 
Rating:
5.0

Easy to reserve the unit online. Unit was clean. There were plenty of flat bed carts to use to unload the vehicle and get the boxes to the storage unit.

jeanne s.  |  Online Move In 
Rating:
2.0

I rented a uhaul storage unit from San Angelo, TX. for San Antonio, TX. When I got to San Antonio with the 26ft truck. They had given my storage unit away. So I couldn't unload the truck. I was very upset. They wouldn't let me leave the truck there, they stated that they couldn't be responsible for the truck. They were going to be closing in 15 minutes. I had to park the truck in a Walmart parking lot. I slept in the truck, because I wasn't going to leave my things unprotected. They sent me to another uhaul storage on the other side of town. Then they charged me for the extra miles I put on the truck , that wasn't my fault it was uhaul fault, because I took it to the uhaul store I was scheduled to take it to. I should have gotten a credit for that. I am so mad and disappointed in your company. That is bad business and show little concern about the customer.

LINDA B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lavee J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTY R.  |  First Impressions 
Rating:
1.0

Staff was rude and unprofessional. It was very hot in the storage facility. And the rate was increased.

MELVIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lalesh P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rainie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL H.  |  Overall Experience 
Rating:
1.0

My rv was vandalized and it cost me 4600 dollars

gilbert c.  |  Overall Experience 
Rating:
5.0

The representative that help me with really knowledgeable and I was happy with the service I received

ROBERT C.  |  First Impressions 
Rating:
5.0

Did not impact me, but I know there were issues where several catalytic converters where stolen from motorized RVs. Recommend revaluating as well as enhancing security measures.

Ricky E.  |  Overall Experience 
Rating:
5.0

It was great it just got to hard with the pandemic my business had to close and I didn't have funds to continue paying...but staff and everything was wonderful so sorry I just couldn't keep it up and that really hurt me Thank you dearly..

Charmayne R.  |  Overall Experience 
Rating:
4.0

Bring back 24 hr access, with dumpster use

Tracy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIAWO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Jo C.  |  Overall Experience 
Rating:
4.0

The rental process online is easy and very convenient. The only downfall is when you have to ask anyone in the office a question. They’re not the most customer service oriented and can be rude sometimes

Jessica L.  |  Online Move In 
Rating:
3.0

Staff was very rude.

MARIELLA Q.  |  First Impressions 
Rating:
5.0

Great customer service

HECDEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laatoya h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

REBECCA F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alex H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shanika c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

j brtant D.  |  Overall Experience 
Rating:
5.0

The staff here is always eager and very helpful. I had a problem getting the garage type door open and a young guy came out and showed me what the problem was and helped me open it. Then he stood back and let me open it to make sure I could. I'm disabled so for him to do that I was very grateful. Thanks guys, yall are awesome.

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOTON H.  |  Overall Experience 
Rating:
1.0

We loved the facility until we had an issue with our catalytic converter was removed from our motor home. When my husband told the person at the front desk, her reply was we informed all of our customers this was going on and installed more security cameras. My husband responded that we were not informed. She basically blew him off after that. Our mechanic also had his motor home stored there and it turned out his catalytic converter was also stolen and he didn’t receive any notification there was an issue.

PHIL K.  |  Overall Experience 
Rating:
5.0

My furniture was secure and safe for 9 months at this facility. I couldn’t have asked for better security, peace of mind, or friendlier staff.

JANEIL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlon e.  |  Overall Experience 
Rating:
1.0

unwilling to help, willing to charge

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
5.0

Sophia and the store owner were AMAZING!! they both went out of their way to help me resolve my problem when I was dealing with no show movers. Will definitely be using this location if I ever need to store something again.

Sadai T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen s.  |  First Impressions 
Rating:
2.0

I would prefer to speak with district. My #210.803.8019

lorita P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phylisha G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia B.  |  Overall Experience 
Rating:
5.0

Excellent costumer service good price strongly recommended U-Haul best sotorage company ever

Jordian L.  |  First Impressions 
Rating:
5.0

Thank you, we appreciate the customer service. The young lady that assisted us is a natural.

Sammy M.  |  First Impressions 
Rating:
5.0

Great service, fair prices, super friendly & professional.

Damian K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MERISSA M.  |  First Impressions 
Rating:
4.0

The card was the only downer because it was after hours and it didn't recognize me so it denied me access.

Rosalio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  Overall Experience 
Rating:
5.0

Wonderful system of security!

Kaira C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cargenia N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

audrey m.  |  First Impressions 
Rating:
3.0

Rude worker

Valerie G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARIA H.  |  First Impressions 
Rating:
5.0

Thank you for your understanding.

Darryl J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
1.0

Staff was very friendly and helpful for what knowledge they would have for a storage facility. The reason i would not recommend this facility is becuase the slots a very muddy and you can even walk around your unit without ruining your shoes. I utilized a space for my RV for over six months and always got my shoes dirty and vehicle dirty. Not good at all.

Pedro G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Vanessa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST P.  |  First Impressions 
Rating:
5.0

Nice place

johnny r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James V G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffiany Y.  |  Online Move In 
Rating:
1.0

Young man tried to collect $155.90 at her front door of her home for a bill I had already paid by phone. Don’t know how the connection was made since we have different last names and addresses. Highly upsetting.someone leaked my information. Very disturbing, will not recommend or deal with this company again.

josephine c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verda B.  |  Overall Experience 
Rating:
5.0

Na

Daniel R.  |  Overall Experience 
Rating:
3.0

I had two incidents that were not caught on camera. My truck got dented and the stereos were stolen out of my cars.

adam m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMERALD V.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant staff.

jonny p.  |  First Impressions 
Rating:
1.0

My experience at this location was very unfortunate. The staff: Augie and Melanie were NEVER on the same page Augie was willing to work with me Melanie is rude unprofessional, lacks good customer service skills however she DEFINITELY has no skills I guess uhual was unable to find someone to fit the job description so they settled for her. When you contact there district manager he automatically takes there side. When I voiced to him my concerns he NEVER followed up. I will NEVER get a UHUAL Truck or STORAGE from them again. I pray that I NEVER fall on hard times again. Not compassionate to customer's needs. I pray that they are faced with a financial hardship and they see how it feels .If I could give 0 Zero stars I would.

HEATHER D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

teryn b.  |  Overall Experience 
Rating:
5.0

Would be better if RV storage spaces were paved and power was 24/7. That’s why I moved because I found a convenient place with covered, 24/7 power and paved spaces.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leann P.  |  Overall Experience 
Rating:
5.0

Compared to the U-haul (truck rental) in Virginia which I give it a 1 this facility is a 10.

Alonso C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

The staff was really helpful in determining the size I needed and how to use the locker. Great space!

CAITLIN J.  |  Overall Experience 
Rating:
5.0

Just let the notice staff to keep up the good work

vincent t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

meagan F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sterling w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JuDawn E.  |  Overall Experience 
Rating:
5.0

The staff is very friendly.... And, they make sure to address all my concerns....

troy c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audery S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April H.  |  Overall Experience 
Rating:
5.0

Wish they had military or law enforcement discounts

ralph v.  |  First Impressions 
Rating:
5.0

Great experience with this U-Haul facility and would recommend it.

Everet T.  |  Overall Experience 
Rating:
3.0

Didn’t have the climate control storage needed available

rhenita c.  |  First Impressions 
Rating:
2.0

Could have treated me better but it was the Texans in this parking lot stores in shopping malls Union criminalize task force felon

Aubery M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE W.  |  Online Move In 
Rating:
5.0

Everyone was so friendly and helpful to remove the hitch, provide advice on the unit needed for my stuff, and providing a cart so I could move everything easily.

CAITLIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hopepal L.  |  Overall Experience 
Rating:
5.0

The employees at Woodlake U-Haul that I have come in contact with were all: Knowledgeable - (They knew the "Ins and Outs" of their line of work) Helpful - (They helped me with my storage needs) Courteous - (They were respectful and considerate) Attentive - (Countless times they were Extremely busy yet they each took the time to acknowledge not only me but the rest of the customers waiting and saying "Hello, We'll be right with you") "THAT GOES A LONG WAY", the feeling of being appreciated as a customer. Accommodating - (When I needed a bigger storage, "they got it for me", when I needed a smaller storage "they got it for me"; when I needed extra storage "they got it for me".) "OVERALL, WOODLAKE U-HAUL EMPLOYEES ARE AWESOME" P.S. MR. AUGUSTINE SHOULD GET A TRIPLE RAISE!

marlene s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chelsey G.  |  Overall Experience 
Rating:
5.0

The best experience I had while moving and storing, making reservations, and then changing them. These folks went above and beyond to make sure things went smoothly.

MARLEE B.  |  Overall Experience 
Rating:
4.0

Only problem is I was out of storage on 09/29/2021. But my fiancee. Didn't turn in access. Card. In time.. but thank you. For your service

Charlotte T.  |  Overall Experience 
Rating:
1.0

Charged my card double 200$ just cause I drive 8 miles than says it was cleaning fees and after hours when I only moved one couch.

Destiny J.  |  Overall Experience 
Rating:
2.0

No 24 hour access, employee was not really helpful on what we really needed.

Raul R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul r.  |  First Impressions 
Rating:
5.0

They had great deals and very clean I would recommend it for anyone 👍🏾👍🏾👍🏾

infinite c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  First Impressions 
Rating:
5.0

Love the respect and attention the staff presented to you as you entered into the building. Keep it up and thanks the staff for helping me out

Douglas C.  |  First Impressions 
Rating:
2.0

The hours you can enter your unit are terrible.

Preston C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

Of all the Uhaul reservations, interactions, and rentals, this Uhaul gets my top recommendation as being the most helpful and basically kind. They went out of their way to make sure I understood everything about unloading my trailer into their storage facility. They and one other Uhaul employee helped me straighten out a wrong trailer hookup from my point of departure, to a reservation for a UBox from a Uhaul dealer that has no UBox rental or storage at her facility, to waiting long hours on hold and getting disconnected after waiting over an hour multiple times, to local UHaul dealers who never answered their phones so when National UHaul picked up the call, they could not help me with information about a specific facility. It’s been an ongoing nightmare and THIS UHaul was the bright and shining light through the entire debacle. I would recommend them to anyone who wants great service above and beyond.

MARLEE B.  |  First Impressions 
Rating:
1.0

Your staff are rude. I signed a contract stating that I had access to the building via my key card until 9 pm. I was no showed four times in a 24 hour period by my movers. They finally showed up on Saturday and we began moving items out at 6 pm. At 6:30, we were told that we would need to move everything back in the unit that was out in the hallway and leave the building. I said that I had access until 9 pm and that I had been doing this all weekend and was exhausted. I stated my things would be out as soon as possible. The manager said that I was allowed access but not my movers and they would have to stay outside. I told him that was ridiculous. He made the same statements to another family who had just showed up to move their items in and also had a key card. The manager called the police. The officers were actually the ones who told me that the key card machine was not working. I signed a contract. If the key card was not working, the manager should have stayed and facilitated. He is the manager of the building. He wanted to go home at 7 and not do his job. This experience was stressful and embarrassing and I will tell everyone I know never to use U haul. I have contacted your corporate offices via email and have put reviews on every site I can and will continue to do so.

Kristin C.  |  Overall Experience 
Rating:
1.0

The guy and gal closed the door on me while I was pushing in my cart and told me to stop moving my furniture. Meanwhile he let other people move there furniture who were not black. Then he called the police on me...1 man my wife and my 10 year old son in flip flops. Never been disrespected like this the guy was an overt racist and I will never recommend or use this company again. By the way I only had some tires, which were already on a cart and 3 bikes to move in. Completely Terrible Customer Experience.

JuDawn E.  |  First Impressions 
Rating:
2.0

I normally have a good experience at this location. This time as I was closing my storage unit, I unpacked the locker and left items I no longer wanted in the community share area and moved the rest to my new home. After I turned in the vehicle, I proceeded to check out of the storage. I was told that I had to move the items that I left , and that I would be charged a fee for leaving items. There was no sign stating this new rule and I asked where was the posted sign and info, there wasn't one. So I had to rent a truck to take away four items to a dumpster 3 miles away, costing me another rental and miles for no reason, at least not one that was posted. Forcing customers to spend more money after already paying 104.00 was indeed bad customer service and staff were not willing to work with me even when they failed to produce a sign or the new rule in writing. I am disappointed in how I was treated and will look for a new location to do my business. Kevin Hargrave

KEVIN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYMOND F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PEGGY A T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  Overall Experience 
Rating:
4.0

I always yes-Haul I always had a U-Haul truck to move

Cynthia S.  |  Overall Experience 
Rating:
3.0

I had Issues getting through to staff with specific concerns. I will Definitely never use an outdoor unit again as spiders were all over my things. Last time I did A Uhaul storage outside there weren’t any bugs on my things. When I told someone, he said it’s an outdoor unit and they spray but bugs are going to be on my things. The customer service was either frustrating or good, not consistent. When I called And asked to cancel my storage after I moved my stuff out, a worker said I had To come in person even though I stated I cant Be there in person. He acted as if nothing could be done and i must be in person or id continue to get charged, he didn’t even try to talk to anyone about it. I called Again the next day and the manager reassured me they already marked me as moved out and there were no addt. charges. So the lack of communication and inconsistent answers was not the greatest. There’s a air conditioned facility a couple miles away that offers lower pricing for the same size unit and I wouldnt Have to worry about bugs. Uhaul pricing is higher than their competitors. I marked It average for the initial waived late fee and for the confirmation of move out without any other charges since I was Before my next payment due date but this location is not consistent in any way.

Alisha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

E TUO N.  |  Overall Experience 
Rating:
1.0

The person who moved in next to us came with an infestation of roaches. Our storage became infested with roaches which was the reasoned we had to move out to another storage facility. I feel the insurance policies should be changed to cover insect infestations and where the parties affected are compensated in some manner (ex:free Uhaul move out, reimbursement...). Our move took extra long from 10am-10pm due to us having to shake out all our belongings and to disinfect.

Sheree P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDEE W.  |  Overall Experience 
Rating:
2.0

We returned the truck at 6 pm but were told by Myrna, I believe, that they close at 7 and this was not enough time and to come back later. I told her we would have the truck empty in 30 minutes and she became angry. She slowly took my information and repeatedly got names and numbers wrong and the information had to be repeated. This was frustrating because I knew I had to hurry to empty the truck. There were also live roaches in my unit.

Kristin C.  |  First Impressions 
Rating:
5.0

specially staff very helpful

Paul C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Everet T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR S.  |  Overall Experience 
Rating:
5.0

He really took his time and help me and found the storage that I had saw online

Sharon L.  |  First Impressions 
Rating:
5.0

Rented briefly and enjoyed it.

Everett T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy M.  |  Overall Experience 
Rating:
4.0

Good experience and service

CECILIO H.  |  First Impressions 
Rating:
5.0

Awesome service!!!

DANIEL CASARES J.  |  Overall Experience 
Rating:
5.0

The ENTIRE STAFF were professional and helpful!!! This was my first time ever needing a storage unit, and the GM was very accommodating and focused on everything I may need to help my move as easy as possible!!! Really appreciate them, and I HIGHLY RECOMMEND this location for your storage needs!!!!

jaime m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

brenda c.  |  First Impressions 
Rating:
5.0

Excellent customer service and professional. Above and beyond service and I would highly recommend them.

Troy M.  |  First Impressions 
Rating:
5.0

Thanks for everthing

LUIS D.  |  Overall Experience 
Rating:
5.0

Very nice facility and customer service. Highly recommended!

Larry S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

tasha g.  |  Overall Experience 
Rating:
5.0

Renting process was quick, easy and convenient.

Shauna M.  |  Online Move In 
Rating:
5.0

Great customer service!!

Steven G.  |  Online Move In 
Rating:
5.0

The staff are friendly, knowledgeable, helpful, and professional...they met all my needs even though I didn't have a reservation...they made it work so that I could make my move out deadline for home sale...they were awesome...

KEVIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILLIAN F.  |  First Impressions 
Rating:
5.0

The San Antonio location is great. The temple location is ok.

zac m.  |  First Impressions 
Rating:
5.0

The alarm system was annoying because sometimes I wasn’t sure why it was going off, but overall I had a great experience.

CHRISTINE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Tofos muy amables

Maria. D F.  |  First Impressions 
Rating:
5.0

Easy to get a lease and great customer service

Tracy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALENA A.  |  First Impressions 
Rating:
5.0

Professional and courteous

chris v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent M.  |  First Impressions 
Rating:
3.0

I went to the rental office first to ask where my unit was located, I wish at that time the two sales associates would have told me I needed a pair of scissors to cut the tag off of my unit to access it. That video makes it look super easy and maybe I'm not strong enough to pop the plastic. I also wish they would have let me know what to do on my first visit. I figured out after my 2 year old daughter was traumatized that the most God Awful alarm sounds, which I believe is triggered by motion on a floor if someone isn't checked in? However I didn't see anyone head over to investigate, or check out what was the matter, so we walked out the front and we were going to call someone thinking maybe it was a fire alarm and then read on the key code box failure to check in and out results in denial of admission. I punched in the code I was emailed and went back up with scissors and then came back down and the alarm went off again. I know now not to bring my kids with me. Went down and punched out and left. Pretty sure there are others that are clueless as to the checkin process like myself. I know in the email it states to enter your code for building access. However, the automatic doors were not locked. So, using the word access is misleading. Even the video shows the gentleman punching in his code in order to open the doors. Just some thoughts on qaysto ne a little more helpful.

Pamela W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tammy M.  |  Overall Experience 
Rating:
5.0

Very helpful general manager any company would be lucky to have him running any store... I have done business with this store for a couple of years. And I have always been happy... I deal with this store on a weekly basis... thankyou guys for all you do

Juan M.  |  First Impressions 
Rating:
2.0

Get a dumpster that customer can use!

Aaron L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS D.  |  First Impressions 
Rating:
2.0

GM was extremely rude.

Michael W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris s.  |  Overall Experience 
Rating:
1.0

This place was by far the worst experience I have had with uhaul. We are in the military and move a lot and have always used uhaul but after the experience with Augustine and his employees I would not use them ever again. We ordered a large storage unit to be given 2 separate units on the opposite side of each other making it harder to unload the truck. With COVID I understand restrictions and limitations however their recycle and reuse stated can be used just no mattresses and couches. We adhered to the posted signs that was typed and tapped on the walls to be told rudely in an intercom that we would be charged 200.00 for using said space and following the signs. After my husband who had to go the manager Augustine it was explained that we weren’t doing anything wrong as we followed the sign however they don’t want us to so others won’t do it and do it wrong. It astonishing that we are being threatened to be charged for someone potentially doing something wrong after us. This could have easily been corrected if they simply change the sign. Due to the accommodations and not having enough space is why we had to downsize and “donate” or use the recycle section. I had to let go of furniture I didn’t want to. The manager offered us free 30 days for another storage unit. I shouldn’t need another just to have to pay more money monthly. A free month on another storage would not help with the dilemma that this facility caused.

Sparkle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C.  |  First Impressions 
Rating:
1.0

My RV was broken into . Most of my military uniforms were stolen . Somehow the cameras that were there could mot reach where my rv was parked .

Bernardo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal D.  |  Overall Experience 
Rating:
1.0

Without a doubt the worst moving experience i have had using uhaul.

JOSHUA LEE D.  |  First Impressions 
Rating:
5.0

Thank you

Abeline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micaela B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSLYN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azeneth v.  |  Overall Experience 
Rating:
5.0

Mr Reyes is very nice and helpful

Joyce T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vongretchen H.  |  First Impressions 
Rating:
4.0

Appreciated the lower level, handicapped.

PEGGY A T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN H.  |  First Impressions 
Rating:
5.0

Thank you

Christina W.  |  First Impressions 
Rating:
5.0

No matter what time of day they always have the equipment, trucks or whatever you need

Lee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GISELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward I O.  |  Overall Experience 
Rating:
5.0

It was great experience

Everett T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marshalee P.  |  First Impressions 
Rating:
5.0

I didn't know that I did not have acess to my storage unit after hours. It took us 4 days to find out why we couldn't get in.

KATHLEEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doretta j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina R.  |  First Impressions 
Rating:
3.0

Overall the experience was okay but I have had better. Much better. It was a 5 out of 10.

Sabrina H.  |  First Impressions 
Rating:
3.0

took to long to check me in

Ramon G.  |  First Impressions 
Rating:
5.0

I wish the access hours were longer but otherwise I was very pleased with everything.

chris s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AURA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emma c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JO S.  |  Overall Experience 
Rating:
1.0

After getting my tires cut and my trailer vandalized after a week being parked here in a “secured place” I pulled my trailer from here. After talking to a few other people that stored their trailers here too, this is a on going battle with no extra help from the office to resolve this issue. Didn’t offer me a free month helping paying for the damages to my trailer. I would not recommend this place to anyone that cares about their property.

Keagan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azeneth v.  |  First Impressions 
Rating:
5.0

Great customer service! FM 78 location.

Retha S.  |  First Impressions 
Rating:
5.0

The site with my account did not do what it was supposed to

Duane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melisa w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  First Impressions 
Rating:
3.0

The keypad doesn't work all the time in the new building and the alarms always going off in both buildings. Even when the keypad is working to check-in the alarms are still going off for no reason. The alarm in the new building is to loud, ear shrieking. Can the alarm be turned down a little. Other than that everything good, except alarm and keypad.

Elcyon N.  |  Overall Experience 
Rating:
3.0

RV storage experience was not good. First getting through the overcrowded U-Haul equipment was always an adventure. The clay parking was a quagmire when it rained. The limited electricity was worse than useless. Finally the multiple RV break it's and theft damages in the last couple of weeks and the staff just shrugging it off and saying call the cops it's not our problem just put me off.

RAYMOND F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos L.  |  Overall Experience 
Rating:
5.0

I went 2 times and always felt welcomed and appreciated it. Very helpful and friendly stuff.

alfredo c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcus d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisette G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melinda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMECIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTUS R r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lani C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina L R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josef B.  |  Overall Experience 
Rating:
1.0

I have gone with car loads after office hours to put stuff in unit and both times doors wouldn't open for me after entering my code.

Brianne Z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kendall P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

giovinna m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catrena g.  |  Overall Experience 
Rating:
5.0

Augustine and his staff are very professional and courteous.

Eduardo M.  |  First Impressions 
Rating:
5.0

Me gusta mucho la manera como atienden Amable escuchan al cliente, respondn las preguntas.

Alejandro M.  |  Overall Experience 
Rating:
5.0

Perfect place for my RV

carlos v.  |  First Impressions 
Rating:
1.0

Too much mud!!!

Carter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIEL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISABEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Luis B.  |  Overall Experience 
Rating:
5.0

Nice & helpful team!

Janie A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juanita I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Homer F.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

JASON H.  |  Overall Experience 
Rating:
5.0

Great customer service

Renzsy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laraye M.  |  Online Move In 
Rating:
3.0

Keep up the good customer service. I'm pretty satisfied the facility. Feel safe

Frankie M.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. The facility is also clean and as secure as it gets. I highly recommend this place to anyone who needs such a service. By far the best storage facility I’ve ever used. I’ll definitely be a return customer

Thomas E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOTON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

A drive up unit makes things easier, thanks.

Robert W.  |  First Impressions 
Rating:
3.0

The mud pit that you call rv storage should be paved. When you advertise spots “with electric” it would be nice if it weren’t just from 2am to 4am. Not exactly when it’s needed.

ANTHONY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

renee a.  |  Overall Experience 
Rating:
5.0

Overall great experience, great team, great facility with so many convenient options and units to choose from. The staff at this location has been kind and engaging when needed. Definitely recommend Uhaul to anyone needing to move or store.

Alfred A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany E.  |  Overall Experience 
Rating:
5.0

I wouldnt put my things any place but uhaul

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorita a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

otilia b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara f.  |  Overall Experience 
Rating:
5.0

Quick turnaround for a storage solution. Woodlake staff is excellent and professional!

Timothy D.  |  First Impressions 
Rating:
5.0

Special Thanks to the Manager Mr Reyes, his customer service skills are unparalleled.

Anthony N.  |  Overall Experience 
Rating:
5.0

Thanks for the Military benefit.

Carol R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip Dale G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
5.0

I knew this would be a short duration rental, as it was the transition of a household change. I liked your facility and the people were very helpful. Gary

GARY S.  |  Overall Experience 
Rating:
5.0

My experience at this location was the Best , the Manager was so accommodating and so much than the pickup renting location West Monroe Louisiana .This location in San Antonio Texas need to be trained by This Manager. The Manager and his Staff Are The Best and went Above All the Standards

sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dinajah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yhoander S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rose Marie G.  |  Overall Experience 
Rating:
5.0

Wish the office opened up about 30 minutes earlier, it would make pulling out into traffic easier.

Qiana S.  |  First Impressions 
Rating:
3.0

The kid in the shop was very disrespectful. A lady walked in before closing time to get something done so the guy up front was very respectful to her but when he passed on the order to the kid in the shop he threw an attitude in front of me her and the guy up front.

Josef r.  |  First Impressions 
Rating:
5.0

Very professional service. Good price for the space.

Phillip Dale G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce G.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

Anglenette J.  |  Overall Experience 
Rating:
5.0

Everything was great with the storage unit and the process of renting it. Very nice facility and staff.

michelle g.  |  Overall Experience 
Rating:
2.0

I stored my RV in the covered area for about 2 years. In that time frame any time it rained you were in mud up to your ankles. The roof collapsed in my stall and the 2 hour power I had between the hours of midnight and two in the morning was not satisfactory even when it worked. The manager did everything he could do to make things right not only with me but many other customers as well. He can't do anything when corporate could care less about cudtomers needs and need for facility repair. Last the policy not to refund partial months rent is unacceptable. I paid $190 plus dollars amonth for my parking. When I vacated I was only into that month a few days. Both parking spaces were rented minutes after I vacated and got Zero refund. Again yet corporate not caring about the customer. Please give me a call I'd like to discuss this with corporate.

Edward R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hopepal L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eliana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  First Impressions 
Rating:
5.0

Outstanding service!

Ivonne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY S.  |  First Impressions 
Rating:
4.0

There were lots of people that didn't know what they were doing but trying to help and learn and only one person that did know what she was doing and she handled the situation very professionally. I had an great overall experience but wish I had hired help

MARVIN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve F.  |  First Impressions 
Rating:
5.0

Great people.Very respectful and always ready to Help.They are the best.

VICTOR S.  |  First Impressions 
Rating:
4.0

Would like the access hours to be later.

Daymon B.  |  Overall Experience 
Rating:
5.0

Augustine Reyes was such a nice man. Helped actually save my Thanksgiving by informing me I didn't have to drive a Truck back, but could deliver it in within the city we are moving to at a Uhaul there. Much appreciated. Storage facility was clean and we were appreciative. I was a bit concerned the Storage Unit didn't have cage wire between units to prevent people from crawling in. Fortunately nothing happened. At the site I was supposed to drop off the Truck, either their scan bar didn't work, or the online site wasn't working in College Station at the drop off location. We fueled our truck at the Exxon by the Uhaul in College Station, we locked up the Truck, and we dropped the keys. Either the College Station site scan bar or the Uhaul Online App wouldn't allow us to scan the site for online Night turn in. We really tried hard. Our phone had all the right settings turned on, we were in the dark and freezing cold with small children trying to make the online app scan the Truck drop off site in College Station function properly, but it wouldn't work so we had to drop the key without completing online drop off. All the people at the Converse Uhaul were wonderful, the site clean and safe, and everything was easy to accomplish there. I appreciated the extra dollies in the storage facility for going up the elevator, really made life easier. And Mr Reyes saved our Family Thanksgiving which we a dearly grateful for to at Thanksgiving all of us together!!

James M.  |  Overall Experience 
Rating:
5.0

They make u calm an work wit you wen your stressed out..

Shenne D.  |  First Impressions 
Rating:
5.0

Everyone was always helpful it was kept clean and it was very very convenient if I had to use the storage I would use U Haul again thank you.

MARYLAND O D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LYNN g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clarice H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Adrian was very helpful and amazing

Brandon L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher b.  |  Overall Experience 
Rating:
5.0

Agent was very courteous and helpful.

Bonita S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip S.  |  Overall Experience 
Rating:
5.0

had a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!

merlene b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LYNN g.  |  First Impressions 
Rating:
5.0

Thanks

Alvaro F.  |  First Impressions 
Rating:
5.0

great facility

Ralph a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN SUE TAYLOR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

j brtant D.  |  First Impressions 
Rating:
5.0

This location aewsome!

catrena g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carlos b.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.

pauline f.  |  First Impressions 
Rating:
5.0

Very nice and professional people.

Brenda F.  |  First Impressions 
Rating:
5.0

Great price

Samuel M.  |  Overall Experience 
Rating:
3.0

Only needed the unit for a month I wish I would have known ahead of time that you dont prorate the rent. I would have made sure I had everything out well ahead of time, or could have chosen another facility. This really needs to be stated at the time people agree to rent a unit there.

Samaria J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivette V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A.  |  Overall Experience 
Rating:
5.0

Personnel were very helpful

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Maybe change the accessibility hours for the RV storage

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda H.  |  Overall Experience 
Rating:
5.0

Wished the facility was paved and not of dirt. It was a mess to get in and out of after a rain.

Pamela S.  |  Overall Experience 
Rating:
5.0

I have always had good experiences with u haul.Their personal have been experienced in their jobs and have been kind.I will only use u haul to do my jobs.

Leonard H.  |  Overall Experience 
Rating:
5.0

Great customer service

michael b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYONE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Letitia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK C.  |  Overall Experience 
Rating:
5.0

Very friendly staff ,great customer service would definitely recommend this place to a friend .

Gilbert F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maurice O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

The managers and personnel at the storage unit or completely polite and helpful every time I needed help.

Anthony L.  |  Overall Experience 
Rating:
5.0

Thank you Adam for everything

Tamarica W.  |  Overall Experience 
Rating:
5.0

Augustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.

Salvador T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendell b.  |  Overall Experience 
Rating:
5.0

Best U-Haul I have ever used everyone was great, David Torres was amazing

aleck w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

I have my trailer parked at the coast but If I ever need a spot this location is my 1st choice.

Jason G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty B.  |  Overall Experience 
Rating:
5.0

Very pleasant process. Thank you.

Michael H.  |  First Impressions 
Rating:
5.0

Very helpful with all my needs.

Ronald B.  |  First Impressions 
Rating:
2.0

too much mud, hard to get in

Don W.  |  First Impressions 
Rating:
5.0

Very professional,organized,friendly,and helpful.

marcus h.  |  First Impressions 
Rating:
5.0

100% GOOD

Vincent T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene E.  |  First Impressions 
Rating:
5.0

Everything went well

Vincent T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TASHARA M.  |  Overall Experience 
Rating:
5.0

Once I got my confirmation from customers service everything was great

Tracy M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

phillip p.  |  Overall Experience 
Rating:
1.0

We moved out Our unit but for got to take our lock off the unit. I called and explained this to the lady over the phone. She assured me it was ok to take my lock off. We were unable to go due to being high risk for Covid 19. The company charged us two extra months for the unit despite being moved out already just because we Medically could not come remove it. Very insensitive that you will make us choose to either die or pay a couple of hundred dollars. I will never use U-Haul again

Raven H.  |  Overall Experience 
Rating:
5.0

A layer of gravel or a type of surface layer to cover the mud would be a beautiful and welcome addition. Price and facilities are unmatched!

William Y.  |  Overall Experience 
Rating:
5.0

Every time I used this facility all personnel have been very helpful and professional

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mehmet E.  |  Overall Experience 
Rating:
4.0

new rv storage at reasonable rates.

Manuel JR C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio C.  |  First Impressions 
Rating:
5.0

The Staff at this location was Awesome. The helped me when I lost ny key to my storage. They went above and beyond to accommodate me. You would think they were working for Tips, there were not just friendly with me but every customer that walked through that door. Yes I had a wonderful experience with FM 78 Uhaul and will recommend this one to all of my family and friends

Shela E.  |  Overall Experience 
Rating:
5.0

It's always excellent service

cleveland h.  |  First Impressions 
Rating:
4.0

Just wish there were dumpsters for items broken during loading unloading. Staff very friendly and helpful.

Janet M.  |  Overall Experience 
Rating:
5.0

Storage unit was clean and no damage.

GREGRICK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Overall Experience 
Rating:
5.0

Staff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...

Jimmy M.  |  First Impressions 
Rating:
5.0

The 2 men on duty when I came in to Rent my storeage were extremely busy but still acknowledged me and assured me that they would be with me soon. I noticed while waiting that they treating every customer exceptional. These men were so friendly you would think there was a contest going on of who could be the friendliest. Im not use to that kind of courtesy especially during COVID-19 times. These men are exceptional and are a Great Asset to This Company, because of my experience with them I will always recommend this Storage and location to others as well as maintain my business at this location.

Shela E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irvin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly J.  |  Overall Experience 
Rating:
5.0

I couldn’t have asked for better employees interaction and professional service. I will indeed recommend others to this location because of excellent customer service. Thanks U-Haul

Gloria P.  |  Overall Experience 
Rating:
5.0

The guys where great we had one box that was heavy he saw we needed just a little help .. more to guide us he ran over and gave us that little extra we needed to get it on the trunk everyone was always friendly .. if we ever need to rent again we will use a u haul rental place !!! Thank you!

Thea H.  |  Overall Experience 
Rating:
3.0

I turned in the key card on the 20th of March and hey have me moved out the 23rd. Customer service was terrible, they told me I would not get a refund even though I paid the bill on the 18th and turned in the keys on the 20th. I still have yet to receive a final statement

Vincent S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody W.  |  Overall Experience 
Rating:
5.0

Very helpful and presented a professional company with a smile.

Janet M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAINIE M.  |  First Impressions 
Rating:
5.0

The Staff was very Friendly and Welcoming. Your Facility is so clean.

Henrietta F.  |  First Impressions 
Rating:
5.0

Garrett was outstanding in customer service. Thank you!

Vincent S.  |  First Impressions 
Rating:
5.0

General Manager and Staff always demonstrated exceptional customer service and professionalism.

ALEX G.  |  Overall Experience 
Rating:
5.0

Thanks for all of the help.

James G.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this place to anyone needing a truck or storage. The staff is very helpful and friendly, and the storage units are very clean. I've always had a great experience here.

Manda A.  |  First Impressions 
Rating:
5.0

Derrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.

Whitney C.  |  First Impressions 
Rating:
5.0

Very smooth prosses, nice facility.

RUBEN E.  |  First Impressions 
Rating:
2.0

Extremely expensive and when I booked requested to have a pull up had one saved then I get there and that's not what was saved they only had an inside unit that was clearly all the way way inside

Melinda D.  |  Overall Experience 
Rating:
5.0

Great customer service

Rogelio Z.  |  First Impressions 
Rating:
5.0

Thank Goodness for Uhaul, provided easy auto pay while serving in Armed Forces... Any errors my emergency contacted me & worked out the errors Sincerely Elizabeth V

Elizabeth v.  |  Overall Experience 
Rating:
5.0

Staff very professional with great customer service at this location. Problems with the independent contractor service on Walzem also the drop off location in Pflugerville and my money not refunded .

Kenneth P.  |  Overall Experience 
Rating:
5.0

We dealt with 2 different customer agents and both were extremely pleasant to deal with. Great customer service.

Giovanna c.  |  First Impressions 
Rating:
5.0

Staff is always friendly and eager to assist you in any way they can.

RAINIE M.  |  Overall Experience 
Rating:
5.0

I will use u-haul in the future.

DAVID K.  |  First Impressions 
Rating:
5.0

Thank you

Marcella C.  |  First Impressions 
Rating:
3.0

not happy

Zara R.  |  Overall Experience 
Rating:
5.0

Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

Kathy H.  |  First Impressions 
Rating:
5.0

Very quick and professional

Elsa H.  |  Overall Experience 
Rating:
5.0

UHaul Moving and Storage of Woodlake has the friendliest people I’ve ever had the pleasure of dealing with. The office is the neatest, most organized, and the facility is the most impressive ever seen

JoAnn M.  |  First Impressions 
Rating:
5.0

I applaud the staff and helpful advice. Thanks again.

Anthony J.  |  Overall Experience 
Rating:
5.0

Great customer service

Nykeitria C.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating to my needs. Will definantely use and recommend them..

Steven G.  |  Overall Experience 
Rating:
5.0

The agent was very informative and patient. Thank you.

isabel M.  |  First Impressions 
Rating:
5.0

Very helpful in getting me a covered RV spot. Outstanding price.

Gary R.  |  First Impressions 
Rating:
5.0

Employees were Very Pleasant,Employees kept me laughing as well as getting their jobs done!Great Group of Guy's

marilyn g.  |  First Impressions 
Rating:
5.0

The guy at the desk was great. He had a reason not to be because he had a combative customer right ahead of me. However, he did not allow that to affect his professionalism towards me. Well Done!

C Todd P.  |  First Impressions 
Rating:
5.0

Very quick and professional assistance in getting my storage. Had a first month free and free lock for storage. Store is very clean and has all size of boxes to help pack to move.

Nancy M.  |  First Impressions 
Rating:
4.0

Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

carolyn m.  |  First Impressions 
Rating:
3.0

Nice place but not worth how expensive it is.

Hayley M.  |  Overall Experience 
Rating:
5.0

If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Thank you!

Eduardo G.  |  First Impressions 
Rating:
5.0

Fast and very knowledgeable.

Elicia S.  |  First Impressions 
Rating:
5.0

I rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.

Douglas E.  |  First Impressions 
Rating:
3.0

The fact that the alarm kept going on an off the entire time we were in there was very nerve wracking. This is the only reason I can’t recommend. There needs to be a solution.

Jeremy J.  |  Overall Experience 
Rating:
5.0

Very professional knowledgeable as to my needs...

Joseph S.  |  First Impressions 
Rating:
5.0

We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

ronald n.  |  First Impressions 
Rating:
5.0

Good service

roxanne m.  |  First Impressions 
Rating:
5.0

Excellent service. Garrett was outstanding and professional.

Percy M.  |  First Impressions 
Rating:
5.0

Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

PATRICK G.  |  First Impressions 
Rating:
5.0

Great customer service

Mark kyle h.  |  First Impressions 
Rating:
5.0

I would recommend to friends and family

Patricia S.  |  Overall Experience 
Rating:
5.0

An awesome team, very helpful. Thank you for your professionalism .

John M.  |  Overall Experience 
Rating:
5.0

na

Howard W.  |  First Impressions 
Rating:
5.0

Outstanding service

Jesse G.  |  First Impressions 
Rating:
5.0

If been U-Haul on woodlake FM78 for many years and it's always been great the beast part is the staff always ready to help for any of my needs the best. Thank you Rudy Garza Jr.

Rudolfo G.  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

Phyllis j.  |  First Impressions 
Rating:
5.0

There is one thing I think that the storage holders with keys should be able to go in and out at lease to 9pm. Because we do work some of us.

PATRICIA J.  |  Overall Experience 
Rating:
5.0

Friendly staff and answer questions respectfully

Joseph B.  |  Overall Experience 
Rating:
5.0

Staff was super efficient and friendly. Great clean facility inside and out.

Gary O.  |  Overall Experience 
Rating:
5.0

Great staff from the office to outside personnel. The storage facility is very clean, well organized, and state of the art.

Jose R.  |  First Impressions 
Rating:
5.0

Except no a/c on truck

Luis E.  |  First Impressions 
Rating:
4.0

Staff always helpful and informative

Janice L.  |  Overall Experience 
Rating:
2.0

Staff was helpful and friendly. The storage unit appeared clean but after leaving perfectly clean furniture in there for 2 weeks, there were cockroaches everywhere.

Josh M.  |  Overall Experience 
Rating:
5.0

It was a really smooth process. I was able to reserve a truck and a storage unit over the phone. The discounts are unmatched by any other place. Everyone was very helpful and friendly!

YVETTE N.  |  First Impressions 
Rating:
5.0

Everyone was very friendly n helpful.

Evelyn T.  |  Overall Experience 
Rating:
5.0

You guys were awesome

Nykeitria C.  |  First Impressions 
Rating:
5.0

Customer service was excellent

julia l.  |  First Impressions 
Rating:
5.0

I am very satisfied with the service that I have received from the UHAUL Family over the past seven years. You helped me transition my personal items as I returned from Iraq, and I am grateful!

EDWARD N.  |  Overall Experience 
Rating:
5.0

Great friendly service; very clean spaces and environment; and a reasonable price.

Gary O.  |  First Impressions 
Rating:
3.0

The Manager has excellent customer service skills and train his employee well

Philip J.  |  Overall Experience 
Rating:
5.0

Great Job with my U-Box delivery. You did exactly what I preferred! Will definitely use you guys again.

Corey T.  |  Overall Experience 
Rating:
4.0

Customer service here at the F.M 78 location is good..However, the wait.. For your service here could be better.. If you had more people on the inside. For business transactions..

Mable D S.  |  Overall Experience 
Rating:
5.0

So good 😍

vuong k.  |  First Impressions 
Rating:
5.0

Excellent

Caswell O.  |  Overall Experience 
Rating:
5.0

Great Customer Service and very friendly

Marquis S.  |  First Impressions 
Rating:
5.0

Augie R. Was amazing super fast, clean store, friendly staff. Just a great experience definitely will be keeping our boat nice and safe! I will recommend this U-haul to friends and family!

ALEZANDRA V.  |  First Impressions 
Rating:
5.0

Great customer service

Claudia A.  |  First Impressions 
Rating:
5.0

Very pleased with the way we were treated by the staff.

Douglas F.  |  First Impressions 
Rating:
5.0

all was good

Joseph B.  |  First Impressions 
Rating:
4.0

Although it felt safe and secure the security system always seemed like it wasn't operational/worked correctly. My card would never work to deactivate the system and an alarm would sound every 15 minu

Michael L.  |  Overall Experience 
Rating:
5.0

Everyone made the move stress free! Customer service was incredible! The gal I take to at the San Antonio location was exceptional and genuine! (:

Krissy M.  |  Overall Experience 
Rating:
5.0

Great service

Isaiah C.  |  First Impressions 
Rating:
5.0

Outstanding team.

Jesse S.  |  Overall Experience 
Rating:
5.0

I really appreciated the attentiveness, I got as well as being able to be helped quickly and thoroughly. THANKS AGAIN U Haul.

Anthony J.  |  First Impressions 
Rating:
5.0

.

ernesto p.  |  Overall Experience 
Rating:
5.0

Great service.

Todd K.  |  Overall Experience 
Rating:
5.0

Great service.

Todd K.  |  Overall Experience 
Rating:
5.0

Excellent job!

TANYA G.  |  Overall Experience 
Rating:
4.0

Very help full staff.

Francis F.  |  First Impressions 
Rating:
5.0

I would use uhaul storage services again. Staff was very pleasant.

Shamalnic S.  |  Overall Experience 
Rating:
5.0

Very pleased

george d.  |  Overall Experience 
Rating:
5.0

Nice clean place,very secure and employees very helpful and courteous.

DAVID R.  |  Overall Experience 
Rating:
5.0

While I did not visit the actual site I can say that we are very happy with the customer service and support we received from all staff members. We will use u haul again.

Joseph O.  |  Overall Experience 
Rating:
5.0

N/a

Frances S.  |  Overall Experience 
Rating:
5.0

The most professional and friendly service anyone can ask for. I’m so thankful for the good people at UHaul!

Alan R.  |  Overall Experience 
Rating:
5.0

The staff was delightfully helpful the facility was very clean everything look like new and definitely secure the alarms sound loudly if you forget to check in and open you unit! Best experience ever

Christopher R.  |  Overall Experience 
Rating:
5.0

EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

ROBERTO M B.  |  First Impressions 
Rating:
5.0

Great customer service

Sybyl T.  |  Overall Experience 
Rating:
5.0

Auggy and his team took exceptional care of us during the time we were storing our household goods with them. Thank you all for helping us out!

Michael E.  |  Overall Experience 
Rating:
5.0

The staff at your facility there is the friendliest ever, and the facility for storage is the best I've seen even after 20yrs military service and we use storage a lot while serving! Great Experience

Christopher R.  |  First Impressions 
Rating:
3.0

Thanks 🙏🏾

RUSSELL M.  |  Overall Experience 
Rating:
2.0

Could have been better if they actually took the time to set the electricity timer that wasn’t properly on and missing the ON trigger and after returning to ask for help that never came

adalberto m.  |  Reservation 
Rating:
5.0

Very helpful and polite...nice people.

diane o.  |  Reservation 
Rating:
5.0

The Woodlake Uhaul Storage have a good teen, friendly andknowledgeable of the services they provided.

Eumelia Q.  |  Overall Experience 
Rating:
4.0

No complaints

Rosalind L W.  |  Overall Experience 
Rating:
5.0

Very convenient and great customer service

joe g.  |  Reservation 
Rating:
5.0

All management and staff are AMAZING!! This was a big move for me and they made it a smooth transition

DLANA H.  |  Overall Experience 
Rating:
5.0

Zac was very helpful

Barbara s.  |  Overall Experience 
Rating:
5.0

Helpful staff and easy move-in and out process. Thanks!!!

Desire M.  |  Overall Experience 
Rating:
5.0

Great staff support

Daniel M.  |  Overall Experience 
Rating:
5.0

This location he’s a lot of great people working here! Augie, Garrett, Ruby ! And a few others that I didn’t get names for . Thanks, Abel

Abel M.  |  Reservation 
Rating:
5.0

Every body at that locate was very helpful and very professional. Everything went fast and easy. I will be going back to that locate whenever I move again.

ashley d.  |  Reservation 
Rating:
4.0

Staff at the facility could have been more polite when asked a question.

JASON V.  |  Overall Experience 
Rating:
5.0

Delivered as promised..in and out in no time. Thanks for all you do!

MICHAEL C M.  |  Reservation 
Rating:
5.0

Staff was great! Just had to rush due to storage facility hours. Was used to having access til 9pm with Public storage. But the facility is much nicer.

Yolanda H.  |  Overall Experience 
Rating:
5.0

Friendly staff and helpful also. Security and facility is top notch and when we move back would definitely use the location again!

Jose r.  |  Overall Experience 
Rating:
5.0

Great service

Audrey R W.  |  Reservation 
Rating:
5.0

N/A

Angel A.  |  Overall Experience 
Rating:
5.0

Great customer service

Chastity S.  |  Overall Experience 
Rating:
5.0

It’s just so much you can say about Garrett him alone will make you come back. He made you feel welcomed and was a valued customer no matter how he or small your promblem were

Laris H.  |  Overall Experience 
Rating:
5.0

Great job thanks for the help.

Rudolfo G.  |  Reservation 
Rating:
5.0

Done.

Johnny T.  |  Overall Experience 
No reviews have been submitted for this location.

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