Comentarios del cliente para U-Haul Moving & Storage of Willow Bend

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Willow Bend

Grado total:

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Laconda J.
Grado:

Nothing

Omorefe O.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

All good, no comments!

James E.
Grado:

El cliente no dejó un comentario.

Rachel B.
Grado:

Everything went great, awesome customer service!

Mona S.
Grado:

El cliente no dejó un comentario.

Ryan B.
Grado:

El cliente no dejó un comentario.

Gerald B.
Grado:

Your online return process did not work. A frustrating experience when trying to return your equipment at the location that was closed, in the middle of the night. Suggest you field test your process.

Jose Luis Z.
Grado:

First experience with u-haul and everything was great. Good quality on vehicles and good rates. Thanks

Regan K.
Grado:

Nothing to improve. Reserved online, came into the shop and staff was prepared, professional and friendly. Vehicle was in great shape. Drop off was easy and fast. Very pleased with this location.

Robert A.
Grado:

Courteous staff. Very helpful.

Harold B.
Grado:

El cliente no dejó un comentario.

Gelimar C.
Grado:

El cliente no dejó un comentario.

Daniella L.
Grado:

El cliente no dejó un comentario.

John H.
Grado:

They tried to tell me I could not drop off. Nobody was helpful until I called the location where I picked up and they helped. Unbelievable.

Rashonda N.
Grado:

Fix the online website. If you forget your password, it will send a link that definitely doesnt work. After re-sending it like 4 times, you finally get a password that works. Then when you try to put in your location, it doesnt work either

Duane M.
Grado:

It was easy to pick up easy to tow and easy tow.

Ian C. | First Impressions |
Grado:

Kenneth was remarkably helpful with everything I needed. Great experience.

John C.
Grado:

El cliente no dejó un comentario.

Johnson P.
Grado:

keep the excellent service

Marquis S.
Grado:

Great service!

Jeffrey C.
Grado:

El cliente no dejó un comentario.

Dustin T.
Grado:

The process was very easy, from setting it up online to the knowledgeable staff when we picked it up and dropped it off. Didn't even need to go inside to drop the truck off, the guy helped me right out in the parking lot.

Jordan T.
Grado:

Very happy!

Malcolm W.
Grado:

El cliente no dejó un comentario.

Tisha A.
Grado:

El cliente no dejó un comentario.

Julie C.
Grado:

Everything from the rental to return was a good experience for me.

Timothy M.
Grado:

The rental return process needs to be faster.

Merle B.
Grado:

El cliente no dejó un comentario.

Tod M.
Grado:

El cliente no dejó un comentario.

Randy W.
Grado:

El cliente no dejó un comentario.

Ryan R.
Grado:

El cliente no dejó un comentario.

Till T. | Overall Experience |
Grado:

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Shawn O.
Grado:

The staff works together as a team. They are always friendly. The Manager is always checking if there is anything else he can do. I will never rent anywhere else. This staff is top notch

Melody J.
Grado:

El cliente no dejó un comentario.

tammy Y.
Grado:

Intake people need to communicate in layman terms. Using your industry language on someone not in the industry results in customer confusion.

Stephen E. | Overall Experience |
Grado:

The staff was extremely helpful!!!

Lorraine W.
Grado:

The ramp was much too small for the size of truck.

kenneth K.
Grado:

1 person working inside, line of 6 customers. No sense of urgency, very lazy staff

rajesh Y.
Grado:

El cliente no dejó un comentario.

Ashton S. | Overall Experience |
Grado:

Changed lock on my unit and removed my belongings

Gregory F.
Grado:

Representatives were friendly and polite. Excellent customer service!!!

Kevin M.
Grado:

The people and service were great

Ramin G.
Grado:

El cliente no dejó un comentario.

Sandeep R.
Grado:

Not so good experience. Had booked for 7 am to pickup a 10" truck. Got late and I got a call at 8.15 am or so that truck is not available now since I didn't come to pick up at said time. First time for me to hear that nor read anywhere while booking the truck. atleast would have been nice if that was told before my pick up or at 7 am . Without my consent or without informing me it was simply given away to someone. Don't understand then what is meant by booking the truck. Disappointed.

Yvonne Z.
Grado:

I was suppose to receive a receipt when I returned the truck and I have not received one. I need it for reimbursement. If they could email it to me that would be great!

Girish K.
Grado:

the team was great and very helpful. i recd the wrong vehicle and lost precious 15 mins in swapping the contract...mileage and fuel levels were wrong! also, if you are taking photos of vehicle and uploading and marking damage, why not just do the walk around for and with the customer? it takes quite a bit of time for check out.

terry B.
Grado:

Super service, quick and friendly

Valencia M.
Grado:

The staff was really friendly and helpful answered all my questions with no problem. It was 2 guys and a young lady thank you again!!

Cynitha W.
Grado:

El cliente no dejó un comentario.

mary S.
Grado:

Five or six staff were all sitting around talking. I am certain there were things they could all have been doing besides chatting with one another. Theo was very thorough! I would have liked a receipt to be mailed to me at the same email this survey was sent to me. I do not have record of the final settlement bill.

Rich H. | Overall Experience |
Grado:

Great custumer service!

Larry W.
Grado:

Better description of key lockbox location.

William H.
Grado:

El cliente no dejó un comentario.

Marshal M.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

El cliente no dejó un comentario.

Jim W.
Grado:

El cliente no dejó un comentario.

Monica J.
Grado:

El cliente no dejó un comentario.

Linda R.
Grado:

El cliente no dejó un comentario.

Deborah H.
Grado:

El cliente no dejó un comentario.

Devon R.
Grado:

El cliente no dejó un comentario.

Pauline G.
Grado:

When I pulled in, I told them the truck leaked on my stuff. The young man didn’t seem concerned. I asked to talk with the manager. The manager gave me a flyer to file a claim but it looked like no record was recorded on the truck and it was being put back in service.

Rosemonde A.
Grado:

Accept prepaid debit cards

Diana W.
Grado:

My experience was great no issues!

Arpan A.
Grado:

El cliente no dejó un comentario.

Steven M.
Grado:

El cliente no dejó un comentario.

Binh L.
Grado:

Good experience

Fred M.
Grado:

El cliente no dejó un comentario.

Greg R.
Grado:

El cliente no dejó un comentario.

Amos M.
Grado:

The app needs to be more clear on what all Information is needed, and equipment needs to be exactly where you state it is. We spent 30 mins doing a process that should’ve been seamless.

Lamontre W.
Grado:

El cliente no dejó un comentario.

Till T.
Grado:

This was my first experience with U-Haul. Theo answered all my questions and explained the process in detail. He also helped me determine the size truck and storage I needed. Drop off was the same experience friendly rep made return a breeze. Thank you.

todd L.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

El cliente no dejó un comentario.

Andrew A.
Grado:

They are very friendly and make the entire process as easy as possible.

gary O.
Grado:

Very well managed dealership.

Henry J.
Grado:

Mgr. very nice. Thanks

Shannon H. | Overall Experience |
Grado:

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Felix C. | First Impressions |
Grado:

Friendly staffs

Phillip N.
Grado:

On-line rental, using mobile phone. The response time is too slow during the rental process. I had completed all the steps for truck pickup, all set to get keys and go. Only then got a response that my driver lisc pic (way back in process) was too blurry, had to be retaken. And my alternate contact did not respond. I got frustrated, went in to the store, and a live person had me complete and on my way in 5minutes!! I will avoid on-line if possible. (Only if I need after hours I guess)

Syed M.
Grado:

El cliente no dejó un comentario.

Lauren W.
Grado:

The gentleman outside was fantastic with helping me get the truck returned. The lady on the inside was very condescending and a very fake customer service attitude when I asked if I can get emailed copies.

Mike P.
Grado:

El cliente no dejó un comentario.

Tamera S.
Grado:

Staff was pleasant and quick! Was happy I was able to grab a truck in 5 min flat! Truck ran perfect and fit everything! Great experience!

Grace D.
Grado:

El cliente no dejó un comentario.

Charles S.
Grado:

Keep the crew that worked on 1/3/2020. They're good for business.

Keary W.
Grado:

El cliente no dejó un comentario.

Izear H. | Online Move In |
Grado:

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Grace D.
Grado:

Everything was good!

Gregg R. | Overall Experience |
Grado:

Great staff, clean unit, no issues whatsoever.

Gary J.
Grado:

I would have liked My vehicle to have more gas in it. Very difficult to bring a truck back with 3/8 of a tank. I over filled the truck which means I lost money.

Cheyanne V.
Grado:

El cliente no dejó un comentario.

Pyung Kang K.
Grado:

Nice service

dipanshu M.
Grado:

The moment i reached person came and scanned code and i left in less than 5 mins

DAVID H.
Grado:

El cliente no dejó un comentario.

Sahin W.
Grado:

Great service and equipment

Tammy P. | Overall Experience |
Grado:

Very clean and the people were friendly

Greg R.
Grado:

Friendly efficient service

veena S.
Grado:

El cliente no dejó un comentario.

RANCE A.
Grado:

El cliente no dejó un comentario.

Christopher S.
Grado:

El cliente no dejó un comentario.

Ronnie M.
Grado:

The staff did a great job

miguel C.
Grado:

Exelent

Madison H.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Greg R.
Grado:

Friendly and efficient staff! Excellent facility!

JENNIFER J.
Grado:

El cliente no dejó un comentario.

Kenneth W.
Grado:

Very professional efficient staff.

Steven B.
Grado:

El cliente no dejó un comentario.

Anthony F.
Grado:

The 800 number listed on the contract for me to call to confirm return location was a non working number. Unbelievable...……...

Rich H. | First Impressions |
Grado:

Chris was very nice.

Janice W. | Overall Experience |
Grado:

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Anita S. | Overall Experience |
Grado:

Very helpful staff

Clint T. | First Impressions |
Grado:

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

MICHAEL M. | Overall Experience |
Grado:

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

Kristin S. | Overall Experience |
Grado:

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

David L. | First Impressions |
Grado:

They made the process very easy. The lady was fast and efficient

Jay a. | First Impressions |
Grado:

Very thorough and kind

susanne f. | Overall Experience |
Grado:

Super location, facility, staff. Will HIGHLY recommend.

tana e. | First Impressions |
Grado:

the team is great.

Dorothy V. | First Impressions |
Grado:

Excellent service! Friendly, Fast, Very Courterous!

TAMI S. | Overall Experience |
Grado:

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

Jesus S. | First Impressions |
Grado:

Exelent service

STEVE K. | Overall Experience |
Grado:

Very clean staff was professional

Denise K. | Overall Experience |
Grado:

The staff was friendly sometimes. But the staff was more friendly then the managers

Wendll S. | Overall Experience |
Grado:

Good place friendly staff. Would use this place again if I need it.

LATRIVIA R. | Overall Experience |
Grado:

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

COSTCO W. | Overall Experience |
Grado:

We simply needed to save money so we moved our storage in house.

Howard D. | Overall Experience |
Grado:

None

Jose T. | Overall Experience |
Grado:

Great customer service!! Would comeback when the need for storage is presented.

Michael c. | First Impressions |
Grado:

very friendly and helpful

James B. | Overall Experience |
Grado:

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

Ashley D. | Reservación |
Grado:

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Jerome N. | Overall Experience |
Grado:

Great staff

Doris M. | Overall Experience |
Grado:

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Anna H. | Overall Experience |
Grado:

The wrost Uhal I've been to ever!!!

Kevin D D. | Reservación |
Grado:

great service

Janette Santana W. | Overall Experience |
Grado:

Very good place everyone was nice and helpful

Marvetta P. | Overall Experience |
Grado:

The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

LAURIE P. | Overall Experience |
Grado:

Very quick service!

Jeffrey B. | Overall Experience |
Grado:

Great service.

No reviews have been submitted for this location.

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