Customer Reviews for U-Haul Moving & Storage of White Plains

Rating:

5.0

The mobile app does not work well, it's actually easier to work with a person at the location, which is what I ended up doing.

Rating:

5.0

I was told the tank was full so I should return it full. I accepted that. The gauge was to the right of the shaded area so I accepted that too. When I filled the truck to return it after hours, it was apparent that the truck was not close to full when I took it. My guess is the difference was 3 or 4 gallons. The staff has been very helpful and I think was acting in good faith. But it was an unhappy glitch in what otherwise was a very good process.

Rating:

4.0

Staff was excellent. Clean facility. Job was completed quickly. Car smelled like marijuana when I picked it up.

Rating:

5.0

Lo recomiendo es un lugar muy bueno para rentar son muy amables y lo atienden rápido

Rating:

5.0

Nothing

Rating:

5.0

The location was great but uhaul had some computer issues where we had to wait a few hours to get the vehicle. The agents couldn't do anything because of the system. This delayed us and no one knew when the system works be up

Rating:

4.0

Rent one way!!!

Rating:

1.0

Rude customer service at the counter and not knowledgeable with policy. I was stopped by a police officer because the uhaul workers at the White Plains did not properly inspect the vehicle. Police gave me a warning for non functioning brake lights. The experience was poor and unacceptable. Moreover when I returned the vehicle and reported the incident the customer rep did not believe me. Also, I overheard one rep saying that there was no issue to which I alerted another representative. Please conduct a spot check of the White Plains facility. The lack of professionalism and work ethics is a poor representation of UHaul.

Rating:

5.0

Employees are very helpful and nice people

Rating:

5.0

smoothest rental ever

Rating:

5.0

Seamless process

Rating:

2.0

Don't give them the only truck blocked in. And don't have employees brush customers off when they're having trouble using the app with "it's $20 for us to do it".

Rating:

5.0

Have the option to leave a 20 size truck in a different location would be a plusssss=]

Rating:

4.0

Stop advertising the app so hard please

Rating:

5.0

Excellent service..!

Rating:

5.0

They were absolutely great. Had to make many changes before and during move and they were so very accommodating. Thank you

Rating:

5.0

To return a vehicle is like pulling teeth. Your app sucks.

Rating:

5.0

Great and affordable service! Very happy with the hitch. Thank you!

Rating:

5.0

Everything went well.

Rating:

5.0

👍👍👍👍

Rating:

5.0

Nothing that I can think of. Everything was great from start to finish.

Rating:

5.0

The UHaul employees were very helpful and courteous

Rating:

5.0

The staff that works there is always very informative, and offers you any and all information as to the best of their knowledge. I always enjoy and would recommend this location to friends and family

Rating:

4.0

There should be a warning online that you can't rent a trailer with a jeep that has a convertible soft top. I had to come back the next day with my wife's suv. Lost a day.

Rating:

5.0

Oliver (outside) was very helpful!

Rating:

5.0

I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.

Rating:

4.0

Staff were friendly, Oliver helped with my return to make it very quick and easy.

Rating:

5.0

Outstanding as always

Rating:

5.0

Keep up the great work!

Rating:

5.0

Some of the blankets were wet. I was protecting wood furniture so I didn’t end up using them. Other than that, the pick up and drop off were easy! Many thanks!

Rating:

4.0

I have used this location numerous times throughout the years. The long time manager had left and my last experience was poor at best mainly to the personnel. This has since changed and the employees were helpful and without attitude. I am in a service business and realize not everyone is having a good day but when you deal with the public you have to put that aside. I was happy to see the staff was back to how I remembered it, helpful and fast. The vehicles were spotless and new. Even the employees outside the office and in the yard showed pride in their job. Good to see

Rating:

5.0

Excellent place, top employees,very friendly and helpful.

Rating:

5.0

Staff was excellent and helped in the pouring rain!

Rating:

5.0

Everyone was very helpful and the hitch was installed in a very quick timeframe

Rating:

5.0

Overall experience in having a trailer hitch installed was excellent. Very easy to schedule on the local UHaul website. Immediately got emails confirming my appointment and how to prep the car for installation. I got a call to get my appointment moved up 2 days which worked well. When I got there, check-in was a breeze. All costs were very well explained & completely reasonable - I had priced other installers. It took the shop only 1-1/2 hr to complete. The tech was excellent and the finished product is fantastic and solid. I have had 3 previous cars have trailer hitches installed by UHaul in another state and have been very satisfied with the work. The service I received from this site has been the best thus far. I rate them 5/5 stars!

Rating:

4.0

Helpful staff, easy process.

Rating:

2.0

I was given a 10-foot truck with very little gas in it. I’m sure that’s not the corporate policy. I’d suggest filling vehicles before renting them.

Rating:

4.0

After going to 2 locations this location helped a lot. Only hiccup is that the Dollies and pads I requested were not in the trailer. I’m not sure if I paid for them but it was a challenge to handle the move without them.

Rating:

3.0

The outside grounds needs to be cleaned better .

Rating:

5.0

excelent service thank you

Rating:

5.0

Wow, I have to say the staff at the rental agency was simply amazing! From the moment I arrived to pick up my rental, Lucy was lightning-fast and incredibly helpful. And when I returned to drop off my rental, Leo was there to greet me with a smile and help me with the check-in process. Even when I had a little gas-related issue, both Leo and Anny were super-patient and answered all my questions with ease. I'm so impressed with their service that I can't wait to go back and rent from them again!

Rating:

4.0

The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.

Rating:

5.0

Oliver was extremely helpful, and went above and beyond.

Rating:

5.0

It was a pleasant experience. The young lady was very pleasant & helpful. It was quicker checking out than I thought it would be. Wish the 10’ truck had a ramp but it’s probably too short of a truck for one. Overall a painless experience.

Rating:

5.0

Oliver was very helpful when I returned the cargo van. Super easy experience in returning, thanks to Oliver.

Rating:

1.0

A terrible experience today, I rented a van from 9 am and returned it at 11 am today, and I left some work tools forgotten in the back, and 3 hours later I returned to look for them and they did not appear , the employee who received my van was no longer there and the manager did not find my tools, it is not the first time that I forget something, but if the first time they do not appear, I advise you to carry out an investigation into the case

Rating:

2.0

Staff wasn't friendly, poor explanation of services.

Rating:

4.0

Employees were helpful and friendly.

Rating:

5.0

Every time I come here the agents are attentive and courteous. I am so happy to come here every time.

Rating:

5.0

Waldy was awesome and installed my hitch in record time.

Rating:

5.0

Monai, Jose, and Oliver were great! My wire wasn't working and they helped me figured it out and i was on my way promptly. They are the best! Check in was also a smooth process. Anny had me on my way in no time!! The equipment was also clean and in good condition. 100 percent recommend this location!! Thanks

Rating:

4.0

Thank you for the service

Rating:

3.0

Staff was friendly. The cargo door was extremely difficult to open and close, it was getting stuck a couple inches from the bottom. The driver's side door also had to be slammed to get it to close properly.

Rating:

5.0

Great people

Rating:

5.0

Ok

Rating:

5.0

Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.

Rating:

5.0

The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.

Rating:

2.0

Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.

Rating:

3.0

I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.

Rating:

5.0

Manager and staffing were absolutely outstanding customer service friendly.

Rating:

2.0

The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost

Rating:

3.0

The cost is a little high, no real deals related to storage facilities. But had a good experience.

Rating:

5.0

Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol

Rating:

5.0

All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.

Rating:

5.0

The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.

Rating:

3.0

Expensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit

Rating:

4.0

My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.

Rating:

5.0

Very satisfied

Rating:

5.0

The staff was very helpful and friendly!

Rating:

3.0

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility’s access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

Rating:

5.0

Staff was ver helpful and accommodating

Rating:

3.0

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Rating:

5.0

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

Rating:

5.0

Excellent service

Rating:

1.0

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Rating:

5.0

Very friendly. Nice guys working in front desk.

Rating:

5.0

Muy buena atención al cliente especialmente de la srta Anni Martínez

Rating:

1.0

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Rating:

5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Rating:

5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Rating:

5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Rating:

5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

Rating:

5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Rating:

5.0

I had a great experience and staff was awesome

Rating:

5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Rating:

5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Rating:

5.0

Amazing manager and staff

Rating:

1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Rating:

2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Rating:

5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Rating:

3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Rating:

1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Rating:

4.0

The move went good.

Rating:

1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Rating:

5.0

The staff at this location were always friendly and helpful.

Rating:

5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Rating:

5.0

No problems, helpful staff

Rating:

4.0

Great staff.

Rating:

5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Rating:

4.0

Was easy to get signed up and moved in.

Rating:

5.0

Other than the hours, everything was great.

Rating:

3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Rating:

5.0

Outstanding

Rating:

5.0

It was easy and convenient

Rating:

5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Rating:

4.0

Nice facility to have my UBox shipped to.

Rating:

5.0

The staff was very helpful

Rating:

5.0

Service rep was very helpful

Rating:

1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Rating:

5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Rating:

5.0

I was completely satisfied with the service. Thank you.

Rating:

1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Rating:

5.0

Everyone there was awesome and it was a great facility!