Customer Reviews for U-Haul Moving & Storage of Westpark

2,438 reviews

6040 Westpark Dr   Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

(713) 664-8599

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 664-8599

6040 Westpark Dr
Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guy at the front desk was very kind and helpful even when I called the night before

Latisha Sherer 
Rating:
5.0

Meka is awesome!

Roy Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Gonzales 
Rating:
4.0

Did night drop. didn't really know where to park for that. Hope it wasn't trouble for staff.

Mike Nelson 
Rating:
5.0

Customer did not leave a comment.

Darryl Fleming  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CALEB OCONNOR 
Rating:
4.0

The only reason I didn’t give it a five star is because you all allow us to rent the car for living but when I arrived the facility was closing. Might I add you all allowed me to rent it. For a specific. Time. What save this company was the flexible staff. They were so understanding and helped me figure it out.

Chazzman Caldwell  |  First Impressions 
Rating:
5.0

Miguel and Veronica at the Westpark (pick-up) location were very helpful and courteous. Also, Audrey at the Stafford (drop-off) location was equally helpful and courteous. I will definitely recommend U-Haul to friends and family!👍

Luis Ibanez 
Rating:
2.0

I filled up the vehicle just to be charged for fuel. You all you get no answer. They just need better overall customer service

renee loper 
Rating:
5.0

Customer did not leave a comment.

Huang Yu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THADDEUS GENTRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pasty Moon  |  First Impressions 
Rating:
5.0

Not much it was professional and went smoothly

Michael Flanagan 
Rating:
5.0

Excellent staff Best place

NIDAL IRSHAID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kidane berhane 
Rating:
5.0

Customer did not leave a comment.

Joseph Wanja 
Rating:
5.0

Customer did not leave a comment.

Click or Call Mobile Grocery  |  First Impressions 
Rating:
5.0

Wonderful staff

terrance finner  |  First Impressions 
Rating:
5.0

The Staff were very prompt and helpful. The GM had great knowledge of the facility and the surrounding area. She was very pleasing to do business with. ADAMS FAMILY MOVING HELP

Charles Adams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EYOSIAS MAHITEM 
Rating:
3.0

Customer did not leave a comment.

avisa johnson 
Rating:
5.0

Todo bien seguir trabajando

jose cruz 
Rating:
5.0

Customer did not leave a comment.

lawrence pohlen 
Rating:
4.0

I would have preferred to rent the van, but it was not available although I tried to rent it several days in advance. I rented a 10' truck two times in the last month from the same pickup location in Houston and returned to the same location in Austin. All the rental details were the same, so I was surprised that the fee varies. Otherwise, all went well. I appreciate your service. .

Cinda Brown 
Rating:
5.0

Customer did not leave a comment.

Jason Clayton 
Rating:
3.0

The guy that help me to get a uhaul was very kind and respectful..

Ronnie Johnson 
Rating:
5.0

Customer did not leave a comment.

Ayanna lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tangi Brown 
Rating:
5.0

Customer did not leave a comment.

CORAL SILVARUIZ  |  Overall Experience 
Rating:
5.0

Friendly staff

israel nasiru  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Lemoine 
Rating:
5.0

I give my id, i called the store to have more time they couldn’t find my name wich they had my id but i found out they put on the receipt a diffrent name - Abdullah elbaz. How come my name is khaled abed and they give the truck on someone else name and when i called they said we cant find youre name on the system but i still have the truck on me . How come i give id and i have someone else name on my receipt . Thats not professional at all. Other than that all was good .

Abdalla Albazz 
Rating:
5.0

Customer did not leave a comment.

raechelle magee 
Rating:
5.0

Great Experience Thank You

juan bazan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pasty Moon 
Rating:
1.0

I had a terrible experience with the staff at a this location. They were extremely rude and provided zero customer service. In fact, I am considering legal action against one of the employees there. She insulted me, and I have recordings to prove it. Additionally, they tried to charge me a higher price than what was agreed upon.

Mustapha Swarray 
Rating:
5.0

Everyone was great

Randolph Read 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE CLAIBORN 
Rating:
4.0

Customer did not leave a comment.

Lisa Lenartz 
Rating:
5.0

Customer did not leave a comment.

Click or Call Mobile Grocery  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Alan Kroll 
Rating:
1.0

Security is non existent!

WILLIAM SANTAMARIA  |  Overall Experience 
Rating:
5.0

Yes I will definitely recommend it the manager the staff very professional I love this location I definitely rent again I do have two units and I definitely every time and unit comes open I always tell my friend to come rent here is very convenience right by the freeway the restroom is always clean is cleaner than people is bathroom that mean this location to order take care of this place very well I love this place and I love everybody in this team thank you so much

SHADI ALI 
Rating:
5.0

Customer did not leave a comment.

MAURTADA ALBASHA 
Rating:
5.0

Customer did not leave a comment.

NARESH MURUGAN 
Rating:
5.0

Customer did not leave a comment.

Antwine Johnson 
Rating:
5.0

Perfect

Mike Raad 
Rating:
1.0

I never was emailed my information I was email a strange information and credit card information I will never use that location again

Andre Galatoire 
Rating:
4.0

Need running board or ladder to enter vehicle.

llyod oliver 
Rating:
5.0

Customer did not leave a comment.

Allen Woods 
Rating:
4.0

Customer did not leave a comment.

RICHARD SIMON 
Rating:
5.0

Customer did not leave a comment.

Tee Reed 
Rating:
5.0

Customer did not leave a comment.

Ginger Janssen 
Rating:
5.0

Customer did not leave a comment.

RAFAEL NZE 
Rating:
5.0

Great staff.

Ed Zinni 
Rating:
5.0

Customer did not leave a comment.

Carter Blake  |  Overall Experience 
Rating:
5.0

Management and Staff are ALWAYS professional, knowledgeable of products, prompt and thorough with process of checking you in and out, and always gives excellent customer service.

KAKKI LOVE 
Rating:
3.0

Customer did not leave a comment.

Joy Bryant 
Rating:
2.0

I reserved a truck and a dolly online only to arrive and they had no dolly available. I was then put in a position where they had to locate a dolly at another location. I incurred the mileage charges for something that was outside of my control. I had to agree to the costs because I had a move scheduled with an external party. It would have been courteous to advise me at the time of making the reservation there were no dollies at the location I scheduled with.

Anita Lewis 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA COLLIER 
Rating:
5.0

Professional

Miguel Barahona 
Rating:
5.0

The store employees were amazing and the equipment was extremely clean even the floor of the truck! When I needed the truck longer they answered all my questions kindly and courteously!!! Amazing staff!!! Amazing store!!! Thank you!!!

KIMBERLY THOMAS 
Rating:
5.0

Customer did not leave a comment.

Marcus Pruitt 
Rating:
5.0

Customer did not leave a comment.

Jordan Garciduenas 
Rating:
5.0

Fix the driver side inner door handle.

bill davis 
Rating:
4.0

Fast efficient service at both pickup and drop-off. Great service.

Warren Hall 
Rating:
5.0

Customer did not leave a comment.

James Barbee 
Rating:
5.0

Customer did not leave a comment.

Brandon Carter 
Rating:
5.0

This facility is one of the best ones I've used. The staff is very friendly, efficient and very helpful. They go above and beyond to make you have what we need and are satisfied before we leave. The units are clean and well maintained. I would definitely use them in the future if I need anything. They make everything stress-free.

Penny Lewicki  |  Overall Experience 
Rating:
3.0

The service was good, the catho van smelled horrible but i rolled with the windows down. I was over charged for way more mileage than I used. I have photos of the gauge when I left and when I returned. When I try to pull up my account online to dispute this on the app and the order does not even show up as a completed order I want the correct amount to be charged and I want my money returned to me. The economy is to bad to overcharge people.

Delorrian Bobo 
Rating:
5.0

Notim

Enrique Gonzalez 
Rating:
5.0

I love the customer service employees are a very professional we must be getting paid excellent from the owner that’s why the trade the customer so excellent

SHADI ALI 
Rating:
3.0

The van i reserved was not ready for pickup when i arrived. I was given a 10 feet truck instead.

Ashley Deal 
Rating:
5.0

Thank You !

Kenneth Degazon 
Rating:
5.0

thank you for a great experience even when moving is NOT fun.

Mary Pace 
Rating:
5.0

The guys where cool

brice be ndong 
Rating:
5.0

Customer did not leave a comment.

Hamadoun Plea 
Rating:
4.0

Customer did not leave a comment.

Nick Guy  |  First Impressions 
Rating:
5.0

Wonderful people ✨

reginald brown  |  First Impressions 
Rating:
5.0

Great people

reginald brown  |  Overall Experience 
Rating:
5.0

Love the service

Aurelio Pachecho 
Rating:
5.0

Customer did not leave a comment.

ron logan 
Rating:
5.0

Customer did not leave a comment.

kaled berhe 
Rating:
5.0

Customer did not leave a comment.

CORELLA TAPP 
Rating:
4.0

The mileage gauge is not working correctly and is very inaccurate. Case and point.... I rented a 10-foot truck to move house plants that "All My Son's" moving and storage would not take on their moving trucks going from Dallas TC to Houston TX. U-Haul's 10-foot rental truck mileage gauge logged me as using over 1,000 miles from Dallas TX to Houston TX for a one-way rental, and want to charge me an additional $700.00 on top of what was paid, for the crazy mileage. It is only less than 350 miles one way from Dallas TX to Houston TX... Not over 1,000 miles. We spent almost 2 hours trying to get this error squared away. This was a horrible experience!!!

BRUCE CARTER 
Rating:
3.0

Very expensive

ERICA WOOLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABEL VEGA-MONDRAGON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abdulrzak alkadour 
Rating:
5.0

Mrs . Winter was so helpful and nice and the young men at the desk too .

Maieksha Kirkland 
Rating:
4.0

Customer did not leave a comment.

Lewis Callaway  |  Overall Experience 
Rating:
5.0

Great customer service 💯💯💯💯💯💯

kaheil Meyers 
Rating:
3.0

Better communication on how long they get to keep the truck, also, it’s pricy if you ask me, a bunch of misleading information overall i was not expecting the price range to be high like that, truck was nice and soft but definitely not coming back

jason santacruz 
Rating:
5.0

Customer did not leave a comment.

Direct Mobile Grocery  |  First Impressions 
Rating:
1.0

My things were stolen and they told me It was given to auction but then they left some of the stuff behind and still billed me more each month. About the complaint with the insurance people, but no one ever got back to me, but I’m going to take the matters into personal status with my own Lawer!

Lionel scott  |  Overall Experience 
Rating:
5.0

For me there’s nothing I can say because it’s very simple to rent and fast process Excellent satisfied Thank you Uhaul

ahmad ame 
Rating:
1.0

I have a long list of issues I encountered at this location and witnessed others have the same problem while I was there. I already filed a formal complaint with Uhaul. All that turned into so far was the manager, who was part of the problem, sending me an email.

Carl Drake 
Rating:
2.0

Customer did not leave a comment.

bradley harbison 
Rating:
5.0

Customer did not leave a comment.

Rashauna Rahman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny Lewicki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy willliam 
Rating:
5.0

Customer did not leave a comment.

Tammy Nicholas 
Rating:
5.0

Extremely well run! From the manager to all the staff. Everyone was friendly and extremely helpful. I loved this facility and its entire staff. They were always there for me and helped me so many times. My needs changed and I no longer needed the storage space but, if I do again I’ll be back ! Great facility and the people made it the best ever!

Pauline Solnik  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mitchell Powell 
Rating:
5.0

Customer did not leave a comment.

Baizak Zhaparbekov 
Rating:
3.0

Customer did not leave a comment.

Forresst Jenkins 
Rating:
5.0

Customer did not leave a comment.

pawel Barwikowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Direct Mobile Grocery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Kresse 
Rating:
1.0

Empty truck with no gas When returned the truck They charged me $75 for a gas that they were supposed to fill in the first place.

Zina Karimi 
Rating:
5.0

Nothing…

Israel Nanez 
Rating:
3.0

Truck is not well maintained and not exactly number of blankets were available which i paid for.

sabin shrestha 
Rating:
4.0

Make sure the back of the van is cleaned.

kerthia barnes 
Rating:
5.0

Customer did not leave a comment.

Thomas Davies 
Rating:
5.0

The exceptional friendliness of the staff truly transformed my moving experience into an effortless and enjoyable journey. From the moment I walked in, their warm welcome and eagerness to assist set the tone for an exceptional stay at U-Haul Storage. Their knowledge and readiness to address any questions or concerns made me feel confident and at ease throughout the entire process. Not only did they provide exceptional customer service, but the facility itself exceeded my expectations. It was immaculately clean, well-maintained, and secure, ensuring my belongings were in the best hands possible. The convenience of the storage units and the ease of access simplified the logistics of my move, saving me valuable time and effort. Moreover, the affordability of their storage options was a pleasant surprise, especially considering the high level of service and quality they provide. It's evident that U-Haul Storage is committed to offering unbeatable value to their customers. In summary, my experience at U-Haul Storage was nothing short of outstanding. The staff's friendliness and professionalism, coupled with the top-notch facility and competitive pricing, make it a clear choice for anyone in need of storage solutions. I wholeheartedly recommend U-Haul Storage to anyone looking for a stress-free and enjoyable moving and storage experience.

Anwar Sadek  |  First Impressions 
Rating:
4.0

Sign outside says “Stop and wait here inside your equipment.” Waited for 5 mins until I eventually got tired of waiting and got off.

Ruben Rios 
Rating:
5.0

Everything is good time to helping

lauro Lopez  |  First Impressions 
Rating:
5.0

Thank you!

Saied Shehabi 
Rating:
5.0

Customer did not leave a comment.

Kembriel Watson 
Rating:
5.0

Stay open a little longer😊

Phyllis Fields 
Rating:
5.0

Customer did not leave a comment.

Nakia Franklin 
Rating:
5.0

This particular location is bar none the best storage experience I’ve ever had and I’ve had many! Everybody’s super friendly and helpful. Carman and her husband run a tight ship and are really nice and professional.

JOSEPH BLANKEN  |  Overall Experience 
Rating:
1.0

The truck was horrible..the transmission is off. It randomly switched gears from drive to neutral. The Ac didn't work after the first 10min. I will never rent another truck from this location in my life. I will definitely do I Google review recommending not to ever rent from there again. It was only about 100.00 max an I would gladly pay more to go somewhere else. Waste of cash and time. Never again

PAUL JAMES 
Rating:
5.0

Customer did not leave a comment.

ARIC LAYNE MCCAMMON 
Rating:
5.0

No smoking in the unit

Jose Charles 
Rating:
1.0

Customer did not leave a comment.

darnell smith 
Rating:
1.0

I had reserved an appliance dolly as well as blankets. Upon arrival at the end of the transaction the employee informed me that the dolly wasn’t available and he wasn’t sure if blankets were available either. This information provided at the last minute is completely unacceptable. I could have made different arrangements to ensure my move was seamless if I had known the equipment wasn’t going to be provided

Darcey Kobs 
Rating:
5.0

Customer did not leave a comment.

Marcelo Dinis 
Rating:
5.0

Customer did not leave a comment.

Stan Moore 
Rating:
4.0

Staff was very helpful.

richard cate  |  Overall Experience 
Rating:
3.0

The male manager was rude upon arrival and initiation by telling me I was "rude" for walking past him and not saying thank you as he blocked the entrance to talk to a staff member. When moving things into storage, there was a guy in a trench coat that parked behind my movers and I. He got out of his car and decided to badly walk toward us and our storage to view our belongings. We asked him if there was a problem but he ignored us and decided to walk back to his car after taking a photo of us. The first and couple times after we arrived, there was always alot(20 males) of Hispanics waving us down in the parking lot asking for work. It made unpacking uncomfortable as they starred us down and continously asked. Recently we had no problems and finally closed out our storage. Thank you

Danielle Tuttle  |  Overall Experience 
Rating:
5.0

I love ALL…. if it’s not broken don’t fix it.

okenve roberto 
Rating:
5.0

Customer did not leave a comment.

Lita Marin 
Rating:
5.0

Customer did not leave a comment.

FNU MOHAMMAD 
Rating:
5.0

Customer did not leave a comment.

Saied Shehabi 
Rating:
5.0

Customer did not leave a comment.

Jose Alamo 
Rating:
5.0

Customer did not leave a comment.

Ferlesher jackson-Brown  |  Overall Experience 
Rating:
2.0

Staff need to be interested in the customer. they were not helpful beyond explicitly required.

Loren Walkington  |  First Impressions 
Rating:
2.0

this site refused the trailer tho scheduler said to go there. The Bissoneette staff were awesome and helpful, wish 6040 Westpark were even interested.

Loren Walkington 
Rating:
2.0

I give 5tars The manager is really helpful and cares about her customer She is supportive..I find her to instruct the needed membrane on all the right steps to help the customers.I will use UHAUL and refer

Patsy Smith  |  First Impressions 
Rating:
5.0

The staff were so nice and helpful with recommendations on storage and loading. They were so nice and took very good care of us.

CHRISTIE KROTZER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronda durden  |  Overall Experience 
Rating:
5.0

Great management team.

Kevin Hackenberg  |  First Impressions 
Rating:
5.0

Carman is an excellent Manager.

Kevin Hackenberg  |  Overall Experience 
Rating:
5.0

I never trusted the storage room like I trusted this one I left my things there without checking on them for months and I didn't feel any way the people in the office are so nice they help with your every need and if I ever need another storage room it would be this one on West Park I want to thank the manager she is so nice and polite from the time I moved in until the time I moved out that attitude hasn't changed thank you for being you and thank you for having a good crew

Renee Griffin  |  Overall Experience 
Rating:
5.0

The Manager and Staff are friendly, polite and extremely helpful! Very well managed, the locked bathrooms are clean and the grounds and parking areas are free of trash or debris. Highly recommend…I love this place!!!

Pauline Solnik  |  First Impressions 
Rating:
5.0

Carmin and other employees have excellent customer service VERY helpful and great communication.

Beverly Mundt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

collins fadi  |  Overall Experience 
Rating:
5.0

Thanks

MULUGETA MENGISTU BARUDA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaqueline Perez  |  Overall Experience 
Rating:
3.0

The office charged $50 in order to change the lock because I lost the keys and this too much and they didn’t give me a receipt

Aws Fadhil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATANYA ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Stinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda fREEMAN  |  First Impressions 
Rating:
5.0

The manager on duty was very helpful, knowledgeable and professional!

Nicole Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

V & A Group AVD  |  Overall Experience 
Rating:
5.0

Great management

Adeniyi Amodu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur White  |  Overall Experience 
Rating:
4.0

Carmen was great! She gave me exactly what I asked for.

Anthony Whitehead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Direct Mobile Grocery  |  First Impressions 
Rating:
2.0

Upon arrival before reviewing our information, staff didnt believe we were suppose to get the free month off after a one way from Mn. There is over 60 hispanic immigrants surrounding the uhaul facility and nearby store waving down customers for the opportunity to unload they're storage trucks. One guy stalked my husband from right outside the restroom, inside the employee gate next to the door to beg my husband to "help" us. They don't take "no' for an answer. While unloading, The immigrants and employees constantly stalked us to see what were unloading and to watch us. 2 employees, a hispanic young lady and man, and also a black guy in a trench coat, (also employee) and another chubby white guy in a black car. The blk guy walked by to nosy and to get the truck info while the white/hispanic guy looked around. They didn't leave until we did,(2hrs later) that is after they saw us back up. Very weird staff! The day before, the older blk, tall,manager blocked the door,as I was walking in to assist my husband. I said "excuse me" and walked by him. He decided to call me out by saying "that's rude" then proceeded to have a stare off with me to try to intimidate me. The other blk staff guy at counter obviously felt awkward. He was the one who didnt want to give my husband the 1 month off until the manager gave it to us. The manager eventually walked away and then later came in to tell his Hispanic lady staffer to "please stay inside and watch out" and left again with an attitude. The Hispanic guy checking out next to us was about to cut some locks on a storage or something but I'm guessing he was there to intimidate us too bc he knew the manager well. My husband initially didn't want insurance e on storage but after noticing the area closely, we decided to put some liability on our storage. The blk staffer was frustrated bc he didn't know how and asked the Hispanic girl to help. He made it verbally known that in the facility that 'at first we didn't want it but now we do'. Yes! We do bc I don't trust the staff or our belongings to be safe without it. Sometime this week, I will get the full liability and pay extra monthly for it. This place needs a uhaul in management and staff asap!!

Danielle Tuttle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camilla Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shamdell marie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTORIA GARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aws Fadhil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Direct Mobile Grocery  |  Overall Experience 
Rating:
4.0

The management and staff are very helpful, courteous and prompt. Being that the facility is open 24/7 365 days a year is a good thing for the customers. The main problem with that is there is no security after hours other than an outdated video system. We moved out mainly due to several thousands of dollars of equipment being stolen from our unit on 12/31/22. In my case there was no cameras facing the door for a better view. The existing cameras are way to distorted to even make out clear video of people, vehicles and tag numbers which does nobody any good including the police. There is no chance to recover any of our hard-earned losses. In my opinion the theft will not stop until U-Haul Steps Up to Provide the Correct Security Systems Including an Afterhours Patrolling Security Guard.

dan risdon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sondrika miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arthur White  |  First Impressions 
Rating:
5.0

You have a good manger

Direct Mobile Grocery  |  Overall Experience 
Rating:
5.0

I was there for 6 years. It was awesome place the whole time there. Low cost for office and warehouse space and month to month. Can’t be beat!!

AKHIL BHARADWAJ  |  Overall Experience 
Rating:
4.0

Sería un excelente si se cintara con una hora mas para acceder a los almacenamientos

LORENA MONTERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Direct Mobile Grocery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Davis-Kemp  |  First Impressions 
Rating:
5.0

All my items were in great shape when I picked them up. I liked the security and temperature of the units.

Cynthia Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERIKA SELTZ-PALOMO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DWYER  |  Overall Experience 
Rating:
3.0

My GPS brought me to the wrong entrance, and I spent 10 minutes trying to get through the gate. No one answered the assistance button or the phones.

Heather HOPKINS  |  First Impressions 
Rating:
1.0

Someone broke in my storage unit and change the locks and took some my things and they would not pay for it i would never use uhaul again I wouldn’t recommend any one to uhaul

wallece tarleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pedro navarrete  |  Overall Experience 
Rating:
5.0

The staff was very help and kind. I also really do appreciate Mrs Carmen for her great customer service

nola willams  |  First Impressions 
Rating:
5.0

I have rented storage units with this U-Haul storage since August of 2016 and felt cared for with this facility

Richard Moser  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

charles smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARTURO CAPELLAN-BOURDIERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Jones  |  First Impressions 
Rating:
5.0

Friendly and accommodating service; I highly recommend this facility for moving/storage needs.

Robert Landry  |  Overall Experience 
Rating:
5.0

The facility is excellent. The manager and staff are A++. I sincerely will miss this efficient, Knowledgable, amicable and genuinely caring top-quality group. The facility is spotlessly maintained.

Gayle Good  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santiago Giraldo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Petee  |  First Impressions 
Rating:
2.0

My storage unit was on the 2nd floor. When I arrived to remove my items, there was a note that the elevator was broken and to use the stairs. A staff person told me the elevator had been broken for TWO MONTHS. When I went to use the stairs, the door to the stairwell was locked. After a 20-minute wait, a staff unlocked the door. There is a big sign on the inside of the door that read: "Keep unlocked during business hours". This is the 2nd time I've experienced that door being locked during business hours.

Thomas Murto  |  Overall Experience 
Rating:
5.0

It’s a good team at this location

Direct Mobile Grocery  |  First Impressions 
Rating:
5.0

Professional, friendly, business.

STEPHANIE HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATANYA ROBINSON  |  First Impressions 
Rating:
5.0

Muy buen servicio

maria gutierrez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andre Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laronda shelvin  |  First Impressions 
Rating:
5.0

A very well run place a great experience

WALTER ROSENTHAL  |  First Impressions 
Rating:
5.0

I have used this facility twice so far and couldn't be happier with the level of customer service I received. Richard and Carman are the best!

michael bechler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Santiago Giraldo  |  First Impressions 
Rating:
1.0

Was fraudulently told I had no option for the insurance coverage, that "it was required" . I researched the insurance at a later time and found that is was optional. Significant difficulty trying to get issue resolved. Gave up trying to resolve issue and Willing to lose my items to not have to interact with this franchise anymore.

Joe Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Carolina Molina  |  Overall Experience 
Rating:
1.0

They did not honor the rate quoted.

Tyrell Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FABIAN STRAUSS  |  Overall Experience 
Rating:
5.0

Great Managment always friendly and helpful

WILLIAM BUSSEY  |  Overall Experience 
Rating:
5.0

Well most deft recommend this Uhaul location to friends! Y’all have the most helpful & wonderful staff here ! Thank you

RENEE PEDERSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Salas  |  Overall Experience 
Rating:
5.0

I love the service you provide it's great thank you so much

ELMER PALACIOS  |  Overall Experience 
Rating:
5.0

Professional and courteous!

DUKUZUMUREMYL FREDSON COLE  |  Overall Experience 
Rating:
5.0

The best customer service ever! Love that black young lady(manager)

habitamu tassisa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sofia Dazkley  |  Overall Experience 
Rating:
5.0

I Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.

Cheryl Lowry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Oelman  |  Overall Experience 
Rating:
5.0

What a staff!!!!

habitamu tassisa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh Nnaji  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD EL KORCH  |  Overall Experience 
Rating:
1.0

This place has change management and not for the good of Uhaul.

Marilynn Martin Harris  |  Overall Experience 
Rating:
5.0

Great experience every time

Michael Burks  |  Overall Experience 
Rating:
5.0

Best customer service experience ever!

Deshawna Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Rex  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA ARTHUR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA ARTHUR  |  Overall Experience 
Rating:
5.0

Everyone including Jasmine were really friendly. Helped me a lot at the last minute!

Briana Sellitte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james faulk  |  Overall Experience 
Rating:
3.0

I loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.

Lorena Maceda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Young  |  Online Move In 
Rating:
5.0

Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.

Tommie Fogle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena Maceda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Friederman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracie hayes  |  Online Move In 
Rating:
4.0

I received friendly and problem solving service.

Adrianne kipp  |  First Impressions 
Rating:
5.0

Very nice people that run this place!

larry Leach  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENISHA CHISHOLM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demarie Worthington  |  First Impressions 
Rating:
5.0

Nice clean staff friendly staff and nice service

Ricky Thigpen  |  First Impressions 
Rating:
4.0

Good , professional and friendly workers

Ana Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Pikes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffiany Lashunta Monique Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayami Rodriguez Lopez  |  Overall Experience 
Rating:
5.0

great new management team at this location. thank you!

Tonya Grubbs  |  Overall Experience 
Rating:
5.0

Richard and team are great!

michael clark  |  First Impressions 
Rating:
5.0

Me gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias

CORAL SILVARUIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayami Rodriguez Lopez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA DOMINGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA GARDNER MATTHEWS  |  Overall Experience 
Rating:
1.0

My travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.

ALFREDO MATHIEU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Golden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ali hamed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Carreon  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

samson Quinton  |  Overall Experience 
Rating:
4.0

The location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.

Josefina V Daigle  |  Overall Experience 
Rating:
5.0

The only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.

eric lipper  |  First Impressions 
Rating:
5.0

The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.

MARYAM COOLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eriel Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANIRAKIZA HIYARI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Favian Mora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Edwards  |  First Impressions 
Rating:
5.0

Ms. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpful

TERESA GARDNER MATTHEWS  |  First Impressions 
Rating:
4.0

The ladies in the office were great and very helpful

Artteya Ardoin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry Leach  |  First Impressions 
Rating:
5.0

Nikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.

Karim Alhakim  |  First Impressions 
Rating:
5.0

Thanks

Sherod Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ladesmond Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIGHAT REHMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anwar Alsayadi  |  First Impressions 
Rating:
5.0

They were amazing

Jonathan Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONIFACE AWUNDAGA  |  First Impressions 
Rating:
5.0

I rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank you

DENNIS FOWLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshawna Taylor  |  First Impressions 
Rating:
2.0

I’ve been checked out of this unit since 10/31/20 and I’m receiving a receipt that says I checked out 12/4/20. I’m really disappointed with my entire experience at the location.

CASSONDRA HAWKINS  |  Overall Experience 
Rating:
5.0

Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!

justin Howard  |  Overall Experience 
Rating:
5.0

Expensive and overpriced for my small unit.

robert taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul Corona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racheal Lewis  |  Overall Experience 
Rating:
5.0

Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.

Patty Smith  |  Overall Experience 
Rating:
5.0

ninguno

LUIS VEGA  |  Overall Experience 
Rating:
1.0

I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 🤔 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!!🙄 i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what

Drina Thompson  |  First Impressions 
Rating:
5.0

Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah

Patty Smith  |  First Impressions 
Rating:
5.0

Everybody at this place is so willing to help you. I’ve been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.

Patty Smith  |  Overall Experience 
Rating:
4.0

Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! 👍

THOMAS THOMPSON  |  Overall Experience 
Rating:
4.0

Great customer service

Kipenzi Roseberroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cruz Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Direct Mobile Grocery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan Woods  |  First Impressions 
Rating:
5.0

Great job thank you very much

haritos bibas  |  Overall Experience 
Rating:
5.0

Location is wonderful.

James Macpherson  |  Overall Experience 
Rating:
5.0

I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have

Patty Smith  |  Overall Experience 
Rating:
5.0

Very nice and professional

Veloria Foster  |  First Impressions 
Rating:
1.0

The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.

Paula Clinton  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

michael bechler  |  First Impressions 
Rating:
5.0

Benn using this property for 20 years and always outstanding service! Keep it up!

JOHN PRUETT  |  Overall Experience 
Rating:
5.0

Josh is the best for the team Great Customer service you Are Awesome

Veronica Sousa  |  First Impressions 
Rating:
1.0

The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!

Shuna Weary  |  First Impressions 
Rating:
5.0

It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.

india houston  |  Overall Experience 
Rating:
5.0

Everything was excellent

eprecsa usa  |  Overall Experience 
Rating:
5.0

Cleaned and well maintained location. Staff was courteous at all times.

MARY RICHARDS  |  Overall Experience 
Rating:
1.0

Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.

Vanita Debareieris  |  First Impressions 
Rating:
5.0

The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility

verionica flugence  |  First Impressions 
Rating:
5.0

I am completely happy with the provided service.

Lauren Wiggins  |  Overall Experience 
Rating:
1.0

I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.

William Cochran  |  First Impressions 
Rating:
1.0

Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.

lixan gomez  |  Overall Experience 
Rating:
5.0

Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.

wanda del moral  |  Overall Experience 
Rating:
5.0

Great customer service. Always pleasant.

Trevor Jones  |  Overall Experience 
Rating:
5.0

Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!

Kelley Lang  |  Overall Experience 
Rating:
3.0

*

Kenesh Allen  |  Reservation 
Rating:
5.0

Customer service was real real good

quentin johnson  |  Overall Experience 
Rating:
5.0

Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.

zach raynor  |  Overall Experience 
Rating:
4.0

To many rate hikes and fees, otherwise manager and staff very helpful.

willie ray  |  Overall Experience 
Rating:
5.0

Awesome place and customer service. Ashlyn is the best!

ERIKA VELA  |  Overall Experience 
Rating:
5.0

current staff and management are fantastic!

MAX JANOW  |  Overall Experience 
Rating:
5.0

Professional staff from manager Virgil to entire staff and cleaning lady!

DUKUZUMUREMYL FREDSON COLE  |  Reservation 
Rating:
5.0

my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.

Nadir Chibane  |  Overall Experience 
Rating:
4.0

na

PAMELA WILLIAMS  |  Overall Experience 
Rating:
5.0

The service was great. The facility was always clean and well kept .

Monica Landry  |  Overall Experience 
Rating:
4.0

This office was friendly and helpful with many matters. Will be back if need storage again.

YMCA INTERNATIONAL SERVICE  |  Overall Experience 
Rating:
3.0

My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039

Justin Ulmer  |  Overall Experience 
No reviews have been submitted for this location.

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