Customer Reviews for U-Haul Moving & Storage of Westfield

3,394 reviews

50 Springfield Rd   Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center, Next to Napa at the junction of RT20 and Union Street)

(413) 568-0933

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(413) 568-0933

50 Springfield Rd
Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center, Next to Napa at the junction of RT20 and Union Street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

1) I rented a van on a Thursday and on the following Sunday. On Thursday I was told the vehicle was provided with a full tank of gas and I had to return it with a full tank, which I did, after putting $43 in gas in it. On Sunday, after driving the EXACT same distance, it cost me $30 in gas from the exact same gas station which means it was four gallons short of a full tank on Thursday. That’s pretty pitiful and cheap on U-Hauls part. 2) After submitting my insurance paperwork on Thursday when I went to pick up the van on Sunday because I didn’t re-bring my insurance paperwork with me I was charged $25 for U-Hauls insurance. Again … pitiful. All told, I think I was cheated out of $38 dollars. And it’s not so much the money as the principle but I hope the extra $38 was worth the cost of losing a repeat customer.

Stephen walbridge 
Rating:
5.0

Customer did not leave a comment.

mike paulson 
Rating:
5.0

Customer did not leave a comment.

jacob dutko 
Rating:
5.0

Customer did not leave a comment.

Matthew Bachand 
Rating:
5.0

Love this location it is convenient and very customer friendly and always have had a great experience renting from them. Very quick and efficient.

Deborah Hale 
Rating:
5.0

The employee we dealt with was pleasant and professional, even when we experienced some minor issues with our hitch receiver. We'll be recommending this location to anyone who asks.

Lisa Force 
Rating:
5.0

I needed storage, Westfield had an affordable one, no problems. Thank you.

jennifer hawley  |  Overall Experience 
Rating:
5.0

Great people working their

philip cooley 
Rating:
5.0

Very helpful and knowledgeable staff

Patrick LaFond 
Rating:
3.0

Initially waited in drop off area and no one ever came out to secure the truck.

joe reed 
Rating:
5.0

Nothing, great experience!

Katie Clark 
Rating:
5.0

Customer did not leave a comment.

David Lovejoy 
Rating:
5.0

Easy experience

Alistar Fairlie 
Rating:
5.0

Customer did not leave a comment.

EVAN KING 
Rating:
4.0

Friendly staff, very helpful and accommodating.

Matt Vella 
Rating:
5.0

Vehicle had someone smoking in it.

VINCENT MASI 
Rating:
5.0

Staff was great. Super smooth transactions.

Keith Kennedy 
Rating:
5.0

The only thing I didn’t like was the motion lights. It’s hard to look through the unit, when the light keeps going off. Then I’d have to stop looking and walk down the hall to get the light back on. Other than that, I liked everything.

Amanda Bidwell  |  Overall Experience 
Rating:
3.0

I was give. A truck with the low air in tire indicator lit. I was told it was a problem with the sensor not the air pressure. I was told 3 previous customers took the truck with the indicator light lit with no issue. I had to insist on another truck. When returning the truck I followed the instructions on the posted sign to pull in to the return spot and sit in truck, attendant will come out to the truck. After a while with no one coming I went inside and the attendant told me “you can’t believe everything you read”. Second truck was good, attendant had an attitude.

MADELEINE FARRAGHER 
Rating:
5.0

Truck was not clean... The tech did not do a walk around with me. I photographed the vehicle so it had a time stamp in case there was any claimed damage. Check in was smooth and easy

Stephen White 
Rating:
5.0

Customer did not leave a comment.

Lisa Gadreault 
Rating:
5.0

Customer did not leave a comment.

Pamela Butler 
Rating:
2.0

not the best equiptment

Marc Gendron 
Rating:
5.0

Customer did not leave a comment.

ivan rodriguez 
Rating:
5.0

Customer did not leave a comment.

Thaer Qunais 
Rating:
5.0

Good prices and clean storage!

Reese Boucher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alec Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Ray Cross 
Rating:
1.0

The employee was rude and lazy...charges us extra fees unnecessarily. We have already talked to corporate and will be pursuing legal action if your charge is not reversed.

Daniel Lewis 
Rating:
3.0

Customer did not leave a comment.

Ed Prokop 
Rating:
4.0

Customer did not leave a comment.

Daniel Godden 
Rating:
3.0

I rented here twice and the first time was charged even though I refilled the gas to where it was when we rented. The second time I didn’t refill and wasn’t only charged for gas (it was WAY more than we used, but the gas charge was expected) but also a convenience fee of $30. A fee that was not charged the previous visit. Very frustrating.

katelyn corodilos 
Rating:
4.0

Customer did not leave a comment.

Todd Schomer 
Rating:
4.0

Thank you

Diane Cartwright 
Rating:
5.0

Customer did not leave a comment.

Glenn Molyneux 
Rating:
5.0

Have more Chevy Silverado trucks for rent. They are really convenient in Westfield, because is not another place that you can rent a truck.

ismael pastoriza 
Rating:
5.0

I’ve had other work done at this store and have been very satisfied with the service each time.

Scott Loomis 
Rating:
5.0

Provide the same customer service, Very well maintained. Very friendly and helpful. And wifi connection would be nice.

Jeff Brown 
Rating:
5.0

Customer did not leave a comment.

Alexander Pedro 
Rating:
5.0

Honestly, nothing. I had a great experience. The person who helped me was great and the van was clean and ready to go!

Pam Sclafani 
Rating:
5.0

Not a dam thing. Top notch service and enjoyable personalities! Thanks!!

David Brennan 
Rating:
4.0

Great customer service. Pickup and dropoff quick and easy.

Terry Regan 
Rating:
4.0

Slightly understaffed (only one person for both counter and backroom/lot), but that was probably due to the fact it was a holiday weekend, so I am not rating them based on that. Otherwise, everything went super smoothly.

Cate Scullion 
Rating:
3.0

Customer did not leave a comment.

Paul Byrne 
Rating:
5.0

Customer did not leave a comment.

Ed Prokop 
Rating:
5.0

Van was ready and clean... pick up and drop off was easy.

terrie campbell 
Rating:
5.0

Customer did not leave a comment.

Michael Glinka 
Rating:
5.0

Customer did not leave a comment.

jeffery curtiss 
Rating:
3.0

It would have been nice to know we would have to carry everything ip a flight of stairs before we booked. We also only needed the unit for 2 weeks but had to pay for 4 which is ridiculous.

joseph couture  |  Overall Experience 
Rating:
4.0

Make a key slot to get the keys during the day also during truck share that way you don't have to find an employee to get the trucks key.

Kayla Testa 
Rating:
5.0

Same as above.

Terence Hickey 
Rating:
3.0

when i picked up the truck i told them i would not use equipment. the truck came with a dolly which we did not use. we moved couches and other furniture that was too big for a dolly. we were charged because the seal was broken despite us not using the dolly. tried to call to have the charge taken off and was not given assistance. they SHOULD NOT have an easily breakable seal that could be broken by furniture bumping it.

abby mcmahon 
Rating:
5.0

Customer did not leave a comment.

Robin Chacho 
Rating:
3.0

The gentleman that helped us was very professional and pleasant. It would have been nice to know at the time we booked the storage unit that it was up a flight of stairs.

Heidi Grinsell 
Rating:
5.0

Service was friendly !

Thomas Jendrysik 
Rating:
5.0

omar from the westfeild location was a very kind and generous employee :)

Jamie Kathryn 
Rating:
5.0

Everything was perfect, staff was knowledgeable and friendly

austin carmel 
Rating:
5.0

Customer did not leave a comment.

Stanislaw jan 
Rating:
5.0

Customer did not leave a comment.

Keven john 
Rating:
5.0

Customer did not leave a comment.

Jeremy Seymour 
Rating:
5.0

Good

Christopher Bergeron 
Rating:
5.0

Customer did not leave a comment.

Lydia Metcalf 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Jacob K was so helpful and knowledgeable. He treated me like I was his family. He helped me move all my belongings from Florida to Western Massachusetts. When I went to my storage unit after he packed all my belongings, they were stacked carefully and neatly. Also, he took excellent care of my car; even put in air fresheners. Also, he followed me home in his truck as I drove my car because it was evening. When he left to return to Florida I missed him as if he were my son . Thank you for choosing Jacob to help me move. Valerie Perry .

Valerie Perry  |  Online Move In 
Rating:
5.0

I am constantly impressed by the professionalism and competence of your staff. I've rented quite a bit from U-Haul, every experience is excellent!

Joseph Polaski 
Rating:
5.0

Customer did not leave a comment.

chris fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Pedro 
Rating:
5.0

Customer did not leave a comment.

Donna Costi 
Rating:
5.0

Nothing the rep was super helpful!

michael brouillard 
Rating:
5.0

Customer did not leave a comment.

Thomas bowlen 
Rating:
5.0

Customer did not leave a comment.

Martha Williams  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

sara labodycz 
Rating:
4.0

Customer did not leave a comment.

Tanya Sullivan 
Rating:
5.0

We enjoyed dealing with the representative on duty.

Peter Danielson 
Rating:
2.0

Storage was not temp and humidity controlled as specified. Furniture grew mold and needed remediation. Rugs could not be salvaged

Smith Family Trust  |  Overall Experience 
Rating:
5.0

service techs were great, both before rental and at drop off....entire process was so easy.

carol garrant 
Rating:
5.0

I was in and out super quick. Guys were courteous and helpfull. Very easy transaction

GREGORY BROWNE 
Rating:
5.0

Thank you so much very helpful and had just what I needed in the spot

Carmen Cintron 
Rating:
4.0

Fast service, curtious customer service

kathy pellagrini 
Rating:
5.0

Customer did not leave a comment.

Ellen Broadhurst 
Rating:
2.0

Being more attentive towards your customers

katherine colon 
Rating:
5.0

The staff was friendly and courteous. Had my car done in a few hrs, not all day! Awesome job. Thank you.

Jason Pirnie 
Rating:
5.0

Keep going you guys were terrific.

Luis Duran 
Rating:
4.0

Customer did not leave a comment.

Joseph Richard 
Rating:
4.0

Exiting the facility is still a bit tight for rookies pulling a trailer

William Bonini 
Rating:
5.0

Customer did not leave a comment.

Colby Lurgio  |  Online Move In 
Rating:
3.0

Truck was towed away by U-Haul Roadside Assistance so truck was not returned to this location.

RICHARD OFELDT 
Rating:
5.0

Thank you for making a difficult move easier because of your professional attitude on all accounts.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

daivd richard 
Rating:
5.0

Customer did not leave a comment.

TAMMY RIVERA 
Rating:
5.0

Customer did not leave a comment.

william gousios  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mike finnerty 
Rating:
4.0

Customer did not leave a comment.

Armel Romelus 
Rating:
3.0

But Trucks are very old, especially On the long way this experience so tiring.. thanks!

Fatih Acikgoz 
Rating:
5.0

New customer service person, not as friendly or nice as the other 2.

KATHLEEN DELANO 
Rating:
4.0

Customer did not leave a comment.

david clifton 
Rating:
3.0

No one did a walk around with me, completely hands off.. When i first got in the truck, i was consumed by an overwhelming odor of cigarette smoke as it also caused my eyes to burn. The tuck had over 126k, the steering was loose and the truck under powered as it struggled to maintain speed, shifting hard at 4k rpms. Other than lack of customer service and an over used truck. Experience was okay.

Jacob Gonska 
Rating:
5.0

Customer did not leave a comment.

Roxanne Parent 
Rating:
3.0

I was very happy with the truck that I rented. It was very clean and the perfect size for my move. The clerks/associates on the other hand, could be a lot more friendly when the customer shows up to pay money to your company. On Friday when I picked up the truck, the associate was friendlier than either of the two that were there when I dropped off the truck on Saturday.

Shirley Sherwood 
Rating:
5.0

Customer did not leave a comment.

Terri Dintzner 
Rating:
4.0

The guys were helpful and easy to work with

Tammy Mitchell 
Rating:
5.0

Customer did not leave a comment.

mike paulson 
Rating:
3.0

My email said a lock would be in the unit because I did online move in. That night I packed my car with all the stuff and drove there. It was not. I was not able to leave my stuff. Called the next day and was told that you don't leave locks in the unit. We'll that's what the email said. If that's not what you do, you need to tell corporate you don't because that's what it says when you do an online move in. Also when we went to pick up the lock it was 6:50. The guy said he was helping the person he was helping and then was closing and wouldn't help my husband to get the lock. We used our own lock.

Stephanie Tindell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward Chase 
Rating:
5.0

Equipment was older and damaged. Runing lights did not work on one side. It didn't impact my utilization, but it was not well maintained.

John Danahey 
Rating:
5.0

Customer did not leave a comment.

James maciver 
Rating:
3.0

Tell the customer all the about insurance and fees up front when they come in to talk about renting a vehicle so there won't be any surprises when they pick it up

Alan Cortis 
Rating:
4.0

Better cup holders would be nice

ken hall 
Rating:
4.0

Customer did not leave a comment.

Danielle Lachance 
Rating:
4.0

Customer did not leave a comment.

MICHELE LEWIS 
Rating:
3.0

The employee who met us when we returned the truck was not very communicative and told us we were all set before he even looked at the truck.

Andrew Grassetti 
Rating:
3.0

Customer did not leave a comment.

Matthew Brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Gelonese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Eggert  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Carrie Schieppe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Mathewson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Fontaine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katie Hodges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Deangelo  |  Online Move In 
Rating:
5.0

First class operation

Jerry Eggert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Mongeau  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff A positive experience

James Gurton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisette Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANIA NIVAR  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tony jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Frappier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joanna fogg  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria Brown  |  First Impressions 
Rating:
4.0

I don’t blame this storage facility for my very negative experience with the truck I rented and the poor customer service communication. The facility that I dropped my rental off at and got the storage at actually agreed with my negative remarks and said they would like to see some change and they were very friendly and understanding. Overall I enjoyed the service at the facility but otherwise terrible rental, I’m glad after multiple times of check and I finally was able to find this facility. Wish I could rate on the full U-Haul service and not just on one facility otherwise the score would’ve been lower.

Michael Richardson-Halom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin small  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin small  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannan Liebro  |  First Impressions 
Rating:
5.0

Always great service when I use them main reason I come back

Jerrod Stevens  |  Overall Experience 
Rating:
5.0

I was thoroughly impressed by how assistive, helpful, and knowledgeable, the gentleman working the closing shift at the front counter was. He was very polite, and professional, he even helped after hours when the key card would not scan correctly. I could not speak more highly of this gentleman if possible. He made the experience very enjoyable.

Carole Peters  |  First Impressions 
Rating:
3.0

Sometimes the staff was too busy and rushed to be patient or polite. I dont like u haul advertising a free month of storage if we use their trucks for moving and then reneging on that promise. I have already told the manager that I was unhappy about not getting the free month. The reply was "sorry bro". I am not too thrilled with uhaul.

Sharron Reid  |  Overall Experience 
Rating:
5.0

Staff was amazing

Janel Cannonier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Olivo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EARL DENNEY  |  Overall Experience 
Rating:
4.0

We can't seem to get a process to have our corporate office pay by monthly EFT. Any way we can make this happen? Thanks.

STEVEN WONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Cunningham  |  Online Move In 
Rating:
1.0

My storage unit was leaking and we tried to have it fixed with no result and we’re originally told to get our things and get out. Our items were covered in mold and there was mold in the storage unit on the floor. I was not impressed at the lack of accommodation due to the high price I paid for this unit.

Chelsea Thresher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Pittman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Calisti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod Stevens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emanuel Rivera  |  Overall Experience 
Rating:
5.0

The owner is the best guy ever! Best service ever would recommend to anyone that needs any of the great options available!! Thanks so much for your great service !!!!

WILLIAM LEVAKIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve menard  |  Overall Experience 
Rating:
5.0

would be nice if the inside building units had inside lights,

robert tuttle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Demers  |  First Impressions 
Rating:
5.0

Jarome is a great manager.

Gary Venne  |  Overall Experience 
Rating:
5.0

Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.

Elisabeth Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ixia Hernandez  |  Overall Experience 
Rating:
5.0

Besides the price per month, everything was excellent.

Nathan Tacy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Ciejek  |  First Impressions 
Rating:
1.0

I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.

Ryane Saulnier  |  First Impressions 
Rating:
5.0

GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish

Steve Menard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ixia Hernandez  |  First Impressions 
Rating:
1.0

My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof

ISMAEL ROBLES  |  Overall Experience 
Rating:
5.0

Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment. I haul Saved the day

Hans Doup  |  Overall Experience 
Rating:
5.0

Very easy and convenient

Corinne Stmartin  |  Overall Experience 
Rating:
1.0

They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.

evelyn garced  |  Overall Experience 
Rating:
3.0

units need lights . Cant see inside without flashlight.

Mary Caruso  |  Overall Experience 
Rating:
5.0

Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.

Katie Hodges  |  First Impressions 
Rating:
5.0

Thanks

Ludmila Caron  |  Overall Experience 
Rating:
1.0

Wrong storage unit given other than what was reserved & customer service was lacking

zachary sawtelle  |  First Impressions 
Rating:
5.0

Truck was new so everything worked. Staff was excellent. The time I went

ISMAEL ROBLES  |  First Impressions 
Rating:
5.0

was fast and easy too move in thank you

William England  |  First Impressions 
Rating:
5.0

Nice people that makes it nice for me.

John Okowitz  |  Overall Experience 
Rating:
5.0

Excellent Manager

Gerry Burke  |  Overall Experience 
Rating:
5.0

Good service your system is poor

daniel pedersen  |  First Impressions 
Rating:
5.0

the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything. She was awesome

arthur deome  |  First Impressions 
Rating:
5.0

Clean and secure!

DAVID HUNTLEY  |  First Impressions 
Rating:
1.0

I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.

Jacqueline Dion  |  First Impressions 
Rating:
5.0

The units were clean and they have gutters so if it’s raining your stuff doesn’t get wet when you open the doors. Little on the high side for cost.

cynthia hoyt  |  Overall Experience 
Rating:
1.0

The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.

Ralph Canterbury  |  First Impressions 
Rating:
4.0

Easy access to storage area

Jody Jensen  |  Overall Experience 
Rating:
5.0

Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha

ricky tessier  |  Reservation 
Rating:
3.0

NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL

CHET OGORZALEK  |  Overall Experience 
Rating:
5.0

I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call

Heidi Strong  |  Overall Experience 
Rating:
4.0

HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE

CHET OGORZALEK  |  Reservation 
Rating:
5.0

good

Christopher Pelli  |  Overall Experience 
Rating:
4.0

Friendly and helpful

Curtis Mcguire  |  Reservation 
Rating:
5.0

Fantastic experience

Jessica Velez  |  Overall Experience 
Rating:
2.0

There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso

Jennifer Lally  |  Overall Experience 
Rating:
1.0

Your "President " Jerry Ouilettte should be ashamed to employ Greg Bonneau in a managerial position. Greg is rude, sarcastic and cares nothing about customer problems. Unit full of rodent droppings.

Irene MARSH  |  Overall Experience 
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